[Resolved] Croma — Product cancelled by croma but no refund

4 Reviews
Mumbai, Maharashtra, India
 Sameer Sudhakar Patil
Hi, On 14th Oct 2105 i ordered JBL MX150 ipod dock from CROMA online site for store pickup. after visiting store they told me its not in their stock and the will refund me for the same. My order Number is 220671 and invoice Number is SLA021EC0000099 But for refund initiation i called customer service many times. They used to say we have escalated the issue within 24hrs yours request will be processed. After this i called them 4 days continuously and every time i used to get same answer. they gave me complaint number SR[protected]. I also wrote emails to them but no reply from croma side. This is how they make fool of their customers. Later i came to know till today's date my Refund Initiation hasn't started. They used to commit "Within 2hrs and 200% sir we will call you". They told me thrice but they never called me. Very Very THIRD CLASS service from CROMA. sameer [protected]
Complaint marked as Resolved 2016-07-26 10:29:10

Complaint Status

[Nov 01, 2015] Croma customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0


Yes the same way Croma Cheating all the customers.

I have placed an order of "Croma 3G Tablet" Croma Retail on 14th Oct. Order Number: 220933 (Ref. No.:SLE006EC0005892) After 5 days my product has not dispatched. So, I have contact the customer care they said we are processing your order so please wait for another 2 days for dispatch. After 7 days, the product is not dispatched. So, I have posted a Complaint on Twitter / Facebook Page of Croma. Then the customer care contact me 21st October onwards and said that my order has been cancelled due to technical issue. What is technical issue? The 3G tablet is Croma brand, then why should you cancelled the order. After 7 days only you can find out the technical issue? If you don't have the stock then why are you offering on this tablet? Giving huge offer on Croma Brand Products, but not shipping any product. Just making customer fool to get easy traffic for their website and keeping customers money for the month. I have asked compensation for cancelled the order without any reason. They are refused to give it and said we are refunding my amount. 21st OCT onwards my order has been cancelled. But still they are NOT returning my money? I have contact through Facebook / Twitter / CC Number. They are not replying on facebook and twitter. Customer Care person said we will make a update and call within 24 hrs. But no one is making the call. Fully fraud business. Just think how many days they will take for refund the amount! Just keeping my money for 3 weeks without any reason. Please guys don't purchase anything from CROMA, then you will get really disappointed. I need my money immediately, refund my money immediately. If you have failed then I have decided to file complaint on Consumer Court. I have recorded all the Calls of your customer care speech, facebook conversation / twitter conversation at all. Very worst service, never use croma again in the future.

My Complaint: https://www.consumercomplaints.in/croma-not-refunding-my-money-please-dont-buy-f...
Dear Sameer Sudhakar Patil,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly..

Team Croma
Dear Sameer Sudhakar Patil,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Team Croma

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    Croma - Product cancelled by croma but no refund