[Resolved] Croma — Product cancelled by croma but no refund
Mumbai, Maharashtra, India
SSameer Sudhakar Patil
Hi, On 14th Oct 2105 i ordered JBL MX150 ipod dock from CROMA online site for store pickup. after visiting store they told me its not in their stock and the will refund me for the same. My order Number is 220671 and invoice Number is SLA021EC0000099 But for refund initiation i called customer service many times. They used to say we have escalated the issue within 24hrs yours request will be processed. After this i called them 4 days continuously and every time i used to get same answer. they gave me complaint number SR[protected]. I also wrote emails to them but no reply from croma side. This is how they make fool of their customers. Later i came to know till today's date my Refund Initiation hasn't started. They used to commit "Within 2hrs and 200% sir we will call you". They told me thrice but they never called me. Very Very THIRD CLASS service from CROMA. sameer [protected]
Complaint marked as Resolved 2016-07-26 10:29:10
[Nov 01, 2015] Croma customer support has been notified about the posted complaint.
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