[Resolved]  Croma — Refrigerator

Address:411031

I had forwarded a request regarding service of my 310l fridge. The first time I called up the executive didn't even bother to ask my address and hung up. Thereafter after speaking to almost 7 executives over a period of 5 days regarding the status of my complaint, a service executive turned up that too ill equipped. The reason stated the first visit is only to assess the problem, then we solve..hats off. Pathetic service..can't believe its a tata venture.
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May 21, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma
Dear Customer,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

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