[Resolved] Croma Retail — Croma Retail, debited money from CC, but order confirmation and invoice not received

 
5 Reviews
Bangalore, Karnataka, Karnataka, India
 soumya.bs05542
Hi,

I have ordered a LG washing machine model number T70CPD22P from croma retail through online. My order number is - 148299. But did not receive any order confirmation email or sms after that. I did not even received the invoice of that purchase but my money got debited from my CC account for that. I called the help line number and they told that there is no information found against my order number. They provided me an email address to send the details. I sent 3 times but did not get any response back from them. Which is now worrying me.
This is really an unprofessional and worst service from a merchant like Croma. However what I want to know is, what is the current status of my order? When I will receive the order confirmation email along with invoice? When my washing machine will be delivered to my address?

Please assist me with this to know at least the status of my order.

Attaching screen shots of email that I receive from croma retail online.

Croma Retail, debited money from CC, but order confirmation and invoice not received
Croma Retail, debited money from CC, but order confirmation and invoice not received
Complaint marked as Resolved Jun 7, 2017
Issue resolved.

Complaint Status


[Jun 14, 2014] Croma customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We have escalated this issue to the concerned team and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Thanks for the reply. When shall I expect to hear from you? If you need any further information please contact me. But I need a clear resolution on this asap. My contact no is - [protected] and email is - soumya.[protected]@gmail.com
Can confirm, still have no resolution. Have not receive any sort of confirmation from any representative of Croma. Don't understand what is the complexity behind this. It's just simple, your portal and structure of business is so unprofessional for the customer like me who use regularly flipkart, myntra, amazon like vendor. Issue happens but resolved in a day for them. But the vendor like Croma it's just irritating and frustrating. Attaching the proof of money debited from my CC. Please do let me know when really I will get a resolution i.e either get the delivery of my washing machine or refund my money asap.

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We are following up with the concerned team regarding the issue and we will get back with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

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    Croma Retail - Croma Retail, debited money from CC, but order confirmation and invoice not received