[Resolved]  Croma Retail — Extremeley unhappy with Service

Address:Bangalore, Karnataka

I purchased Croma washing machine from Bangalore Banashankari Croma branch on Feb 2012. It was working till may 2014 exactly to complete its warranty. Then it stopped working and I registered complaint on 6th June 2014. One authorized service person came on 14th June 2014 and took its parts away. He give me neither receipt nor acknowledgement letter and he disappeared. After 10 days, one more person called me and told it will not be done, will provide you gift voucher of 5800Rs to compensate that for which I said ok. After that, I have not received anything. Then I called customer care, they told me to contact service center. I called service center, they told me to contact store. I contacted store, they again told me to contact customer care! They are playing in a predetermined manner by throwing out the balls from their court. Now I need a strong legal help at any cost for which croma should shut down its services so that I can save more people in India.
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Aug 14, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Jul 15, 2014
Updated by ynrajeev
Complaint has been resolved hence closing this complaint, thank you.
Complaint comments 

Comments

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma
Dear Customer,

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Sincerely,

Team Croma
Dear Customer,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call
us on [protected].

Sincerely,

Team Croma

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