Croma Complaints & Reviews

I have LG 3D LED TV on which I have extended warranty.last week a line suddenly appeared on the screen. I called extended warranty helpline and lodged a complain. My complain no. is 146352. Till today there is no response from either croma people or LG service centre. This is setting a very bad example. Please give me some positive response or I will be forced to take further action. Deependra Jain Hyderabad [protected]

Hi, I need your help as I am feeling cheated by Croma and really disappointed with your customer service. (DEV Arc Mall, Near Fun Republic, Sarkhej Gandhinagar Highway, Ahmedabad – 380055) Name – Vikas Jain Product Name- Smartphone Date of purchase[protected] Model Number- CRCB2263(Croma) POP No- SLF02A[protected] I contacted Croma customer care as the touch stopped working they routed me to their service center. After 2-3 attempts they finally gave me a job sheet and admitted my phone. I received a call from service center asking for RS 1600 to repair and when I contacted Croma for the same they took another I day to investigate this small issue. Now the Croma customer care came up with a new problem that my charging socket is not working due to water contact and this cannot be covered in the warranty. I am really disappointed with service and seems that this is completely fraud. I'd really appreciate your help with the matter. Thanks, Vikas

Hello, I would like to bring to your notice that your store "Croma" has done a big fraud to me and many customers like me.There is a store of Croma on eBay.in . During this festive season where flipkart amazon and snapdeal are running huge discounted deals I also found one deal from croma on ebay. There was 50% discount on Samsung galaxy S5. I on the spot placed an order for that. Paisa pay id: "[protected]". Also due to this I canceled my another order for S5 which I had placed on another website for which they also charged me cancellation fees of 10%. Still I managed as I was getting good discount from Croma.This was Diwali - Bhai-Duj gift for my sister. I have committed the same to her, And now from your office I am getting calls that it was pricing mistake. We will not give you product, They are talking rudely and forcing me to cancel my order.! I said I want product only but your guy says there is 0% possibility that we'll give you product. If you will not get ready we will forcefully cancel the order. Negative feedback does not matter!!Is this your customer service? Pathetic!!! I will now take this issue further to soical media, twitter, fb, mouth shut. As well as I will take it to media and news channels also. Croma is such a reputed brand. If they want to save their prestige they should stick to their words and they should deliver the product to customer. Finnacial loss is more important or customer satisfaction and image of company is more important that is now your call to decide.WITH NO REGARDS, YOUR UNSATISFIED CUSTOMER

Carom is big name in mama about the Electronic but now my second time Experience carom not providing proper service to the customer had a complaint against Sam sung regarding a service that I had bought of them. I raised my concern with them but the response which I got was not satisfactory at all . Sam sung buys the refrigerate from carom last week there is gift with product but still I did not receive if I call they but response I get negative they answer so rude (( NOT IN STOCKS )) there are promise a lot when I buying the product but service is ZERO MY REFRIGERATER AMOUNT ( 920000) THOUSAND THERE IS GIFT IS SAMSUNG TAB I STILLI DIDNT RECIVE MY TAB FROM CROMA NO ONE TAKE CARE IF I CALL THEM BUT ALWAYS NEGATIVE ANSWER..

Carom is big name in mama about the Electronic but now my second time Experience carom not providing proper service to the customer had a complaint against Sam sung regarding a service that I had bought of them. I raised my concern with them but the response which I got was not satisfactory at all . Sam sung buys the refrigerate from carom last week there is gift with product but still I did not receive if I call they but response I get negative they answer so rude (( NOT IN STOCKS )) there are promise a lot when I buying the product but service is ZERO MY REFRIGERATER AMOUNT ( 920000) THOUSAND THERE IS GIFT IS SAMSUNG TAB I STILLI DIDNT RECIVE MY TAB FROM CROMA NO ONE TAKE CARE IF I CALL THEM TO file my complain .

Below are my product details. Product : Samsung LED smart TV 32F5500 Invoice NO: SLF02A[protected] which is purchased on 29/Apr/13 In Chennai T-nagar branch. Extended warranty code:17935 for 2 years My unit is now turning ON since 26th Aug 2014, so I registered my complaints in croma customer care immediately with the complaint ID-141401. One person came after 2 days to check the TV and informed us that some parts are need to replaced and he will raise the complaint for that and service will happen after 2 or 3 days which is 2nd/3rd of October. But they didnt done. So I called Customer care again, they informed me to call the service center[protected]. I called that number informed me that they have ordered for the part and waiting for the delivery asking me to wait for 3 days. Again that didnt happen. So did keep on calling the same number, but they always gave me the same answer "WAITING FOR THE PART, GIVE US 3 MORE DAYS". You dont believe me, that this phone number is moved to favourites in my mobile. And i called the same number today, 11-oct-14 (45days after complaint). One lady took the phone and tole me the same story, on probing she ask me to call the croma customer care number. Do you think this is the way you people work, giving FAKE commitments and ask to repeat the procedure from the scratch. I called the CC again one guy attend my call and i asked about the status he said it is still pending and ask me to call again on monday. Ultimately I DIDN'T GOT EVEN A SINGLE CALL FROM THEIR SIDE FOR ALMOST THIS 50 DAYS. I Checked the service status in croma website where it shows that my complaint was CLOSED which the cc guy said that is pending. Seeing all this looks like Im cheated. I am gonna call the CC guy for last time on monday as i said to him, if im not getting any proper response within 2 or 3 days after that with no option i will file a complaint on this. -Sive

Hi, I had bought a portable ac from croma Surat two years back with the registration mobile no. [protected], suddenly ten days back it started having troubles with cooling, i filed a complaint on 29/9/2014 with service request number AHD290914FS00010. They responded to the complaint after FOUR days of repeated reminder calls and took the ac for repair on 3/10/2014. Although they had said that they will repair and deliver back the ac in 3 days but now 6 days have passed and still the ac has not been delivered back and when contacted, the croma people are saying they will take atleast two more days. In this hot weather it is very distressing to survive without an ac. Kindly help us and guide us how do we react and tackle this irresponsible and lousy behaviour of this firm. Dr Vinay kumar

dear sir i purchased t v in scheme from juhu.scheme was certain amount 2 t v was given.i also paid extra amount for extending warranty. now one t v is not working. yr man had me my place and telling only one tv is coved. when both the tv is cover for one year, than both tv is not cover for extending warranty.how such excuse, i do not know how dare to reply to yr staff, when you are taiking money for extending warratny, why only one is cover? this is silly reply. my small t tv is close last 10 or more days. if i will get proper reply, i have no alternative to approach consumer forum. mean time any mental harrassment will be to your a/c.i lodged complai name dhanesh a doshi. 403/404 rajgir chs, old nagardas road andheri east mumbai 400069 [protected] group of tata reply is shameless, we are dealer for tron steel of TATA, but we never cross such type of reply.

Dear Mr Joshi I had purchased Croma tablet on 3rd August 2013 with Invoice no. SLF02A[protected]. Around 3 months back there was some screen problem so i approached Croma Store and they diverted me to one of your pathatic Svc Centre (New Mobiel World ) in Ghaziabad near railway station. I handed over this Tablet on 2nd August -2014 with refe job sheet no 1100019 since than i am continously following-up with your service centre / Call Centre and unble to get any update on what happened to my tablet. I raised two complain SR[protected] & SR[protected], and surprised to see that both complain has been closed with out giving any feedback or solution to me. I am feeling like cheated by Croma and sure now that i made a mistake by buying Croma Tablet. I will never visit croma again and will not recommend to anyone. Pls. see if you can something on this issue and improve your Croma and related service. Good Luck !! Thanks // Kaushlendra Mishra +[protected]

Dear Sir / Madam, We are going to purchase products of Sony Bravia 24" HD T.V. from the reputed your store " CROMA" at Malad west branch. The person handling to us Named Mr.Ashish (Sony Branch Staff). The person told to me & my father after explaining specification & other details about the products, we said we will come tomorrow to buy the product. He said you have wested my time & i have to reach virar. How that person said like this. Every consumer have right to see the product & if he feels to buy they buy. You never force him to buy. We had also complaint to the departmental head (manager). We are request you to kindly take necessary action on that person for using such languages. We had reached to store for buying, not to doing "TIME PASS" there. Regards, Hitesh

I booked Lenovo Y50-70 (with several accessories) on 18-Sep-2014 after verbal commitment from Croma, J P Nagar, Bangalore executive (Delivery date 28-Sep-2014). After few days, I received a call from Croma that it is delayed by few days. I called store Croma executive (they said that he is Lenovo executive) and also talked to Store Manager. The store manager confirmed me that he will deliver laptop on/before 2-Oct-14 but I have not received any response from them yet. I called Croma Customer care and found that product is still not received. Unfortunately, in this whole process I found that Croma employees response is very poor/unsatisfactory. My problem is that I am losing my time and Croma is not confirming me whether they can deliver my booked products or not.

I have purchased my laptop from Croma (Mumbai Ghatkopar) on 15 th July 2014 Model :G405 S/N : CB 30018902 and one month it worked well, but then suddenly appeared white and black spots on the top left corner of the Laptop. In addition to that, also some vertical and horizontal interferences appeared to the screen . We have convey this issue to Croma but they told us to give it to Lenova service centre . Then one person from Lenovo visited our house. After checking he has mentioned in lenova service centre that issue has been closed. We have purchased the laptop inRs. 24000 (with 3 years warranty period). After doing lots of followup from lenovo and croma we really got frustrated now we are not getting proper response from both of them...Kindly suggest what to do... Complaint No : [protected]

My Invoice No.SLF02A[protected], Dt. 09/02/2013, purchased from CROMA, Hyderabad a Split A.C., Brand Voltas, Model: Platina, Product Code: 170647 and Extended Warranty Code: 172866. In the month of March 2014, A.C. was not working with contacting so many higher authorities of Voltas, Croma and Infinit1 Retail Ltd. got repaired the A.C. do not think to get the work done by call center no way. Again I am held up with smart staff of TATA Call center, having A.C. is not cooling and the remote is also not working with just wasting time with no response and dying in this summer, because this time in Hyderabad summer weather extended in rainy season also, there is no rain. It is proved that TATAT's can not handle extended warranty, this is just machine for making money, I humbly request the higher authorities to cancel my extended warranty contract and refund my money, and relieve me from, making so many calls, wasting so many precious man hours, etc.

I have purchased my laptop from Croma (Mumbai Ghatkopar) on 15 th July 2014 Model :G405 S/N : CB 30018902 and one month it worked well, but then suddenly appeared white and black spots on the Laptop screen. In addition to that, also some vertical and horizontal interferences appeared to the screen . We have convey this issue to Croma but they told us to give it to Lenova service centre . Then one person from Lenovo visited our house. After checking the same he has mentioned in lenova service centres online respose that issue has been closed. We have purchased the laptop at Rs. 24000 (with 3 yeasr warranty period. After doing lots of followup from lenovo and croma we really got fedup now we are not getting proper response from both of them...Kindly suggest what do... Complaint No : [protected]

Dear Sir, I want to bring it to your kind attention that I have purchased a Samsung 40H5100 against invoice no SLF02A[protected] dtd. 23 Sep-2014 (Rs. 52900) Please note that same product is available at Rs. 33978 on other website and same has been updated next day to your staff (RDC, Rajnagar, Ghaziabad) and they have asked us that they will check and get back for the same, but no one has get back so far. Croma is a trusted brand in society and we believe to have a genuine price. Now there is a big difference of Rs. 18, 922 on the same product and we feel cheated for the above purchase from Croma. Details of the same being attached for your ready reference. I request you to kindly look into the matter and advice. Looking forward for your prompt action on above. Thanks & Regards, Ashutosh Rohilla [protected]

I have purchased a Samsung NP-RV-411-S01IN 39cms from Juhu Croma Store, at the time of purchase i had done warranty extension for the same, i was told that if the product was not able to be repaired i would be given replacement or money back for the same. Now since last 4 months i have been visiting continuously to F1 solutions official repair partners for Croma Warranty Extension. And they are not able to repair my laptop. It has effected my work. I had not expected this kind of service from TATA Brand which is universally know brand. I want to file an official complaint against the company for False commitments and cheating. If this is the kind of service provided by the company then i would never purchase any product from the company and in fact would not even reccomend it to any one in future.

I have purchased a Sony Vaio SVF F15325SN/W TS 38cm from Croma Electronic Mega Store Oberai Mall, Goregaon, Mumbai on 09/08/2014. I was told by the store employees that I will be getting a 5% Cash back if I use Axis bank debit card. So I did the same and I used the Axis bank Debit card to purchase the product. They informed me that within 45days the amount will be transferred to my account. But till now I have not received any amount. From Umesh Gupta [protected]

my mobile new but my mobile hanging mobile model-CRCB-2243 IMEI SLOT-1 [protected] IMEI SLOT-2 [protected] so give me advice how can repair mobile and my mobile also hot i am working on qatar and next month come to india give me advice my mail id [protected]@gmail.com

Sir/Madam, I have purchased a LED 32. TV of VU brand. While delivery, i didnt get the REMOTE for the purchased TV item. I I have placed a complaint and the SR number is SR[protected]. I requested many times for the REMOTE. But they respond that they will deliver the REMOTE but they didnt deliver the REMOTE. I need the REMOTE else i return the TV. Please take the necessary steps for the same.

I have done the biggest offense of purchasing a Philips food processor from the Juhu Chroma store where their over enthusiastic store staff asked me to purchase the Philips processor instead of the Morphy Richards to advance her incentive. Within a month the blender stopped working and I called their call centre. I was asked by that person to visit the nearest store as there have been several complaints about your said model and there is a screw issue in the jug. I had to wait 45 minutes to be attended to and post that the guy only tightened the blade and said it was fixed. I went home and as soon as I started the blender stopped moving all over again. I again sent the processor with the card to their Bandra store here the store staff said the jar is defected, I need to call the call center who will send a person that will fix/replace. I have been on call with their allegedly customer help desk of TATA CROMA. Now I am told to take the mixer to the Philips service centre. Their call centre manager claiming to be Ashok Chandra did nothing about it and categorically said they will do nothing. I’m terribly disappointed and regret ever visiting their store. I should have purchased from Flipkart who would atleast take back a defected product.