Croma Complaints & Reviews

I am frustrated customer of croma. I have 25 product of croma, acs washing machines, tvs, microwave, refrigerators etc. All other products are performing well. But problem starts when i have purchased 2 AC of 1 Ton 2 Star rating 1st is purchased on 22.03.2014 and 2nd one is on 14.06.2014. Since 1st day of purchasing i am complaining regarding performance of the product, and your engineer (Amit Goel) told that there is some problem in the...

In February 2014 I lodged the complaint regarding refrigerator problem but till they did not turned up and they arrived they replaced the defective parts with duplicate parts and not the original. 1. Still I am facing following problems after various follow-up upto TOP Management person. 2014 2. After replaced the defective parts with duplicate parts by croma in February2014. On 4th May 2014, Samsung technision replaced the Compressor...

Hi, I'm facing terrible service issue regarding Croma Mobile Service Centre in Kolkata. The issue is replacement of the broken LCD screen of CROMA CRCB-2094 (IMEI:[protected]) in service centre: RV SOLUTIONS PVT. LTD, (O MOBILE, 26 SUBHASH PALLY, ISI BUSSTOP, PS. BARANAGAR, KOLKATA WB, PIN 700108) Bill no: RVSRN1403MB00053 Date: 8th March 2014 I'd submitted the phone to this croma authorized service centre on 8th March 2014,...

Croma Employee are only given pain and metal harassment to customer rather than resolving matter. When I had registered the complaint to customer care at 10.29 am and request them to give me complaint number then your Employees are denying providing the same. Therefore I had send SMS Croma 3rd level person the he replied to tell Mr. Vinesh and now Vinesh are telling me call on toll free no and follow the call logging process. If...

Hello Croma support personal, I placed an order for Samsung Note Pro with order number : SLE002EC0006522, while placing the order online at cromaretail I called the customer support to check if I can get the order with in 3 to 4 working days as I needed to travel this Friday[protected], I was told that the item is in store and it will be shipped within 24 hrs and I shd get it in 48 or max 72 hours after the order. Based on this option...

I spent 650rs for 2+ yrs ext-warranty from CROMA for my HP AIO printer. I should not have done it, more over I lost more money chasing to get the printer fixed under CEW. Complained on Jun 19, 2014, # 133099. Regenersis from Egmore picked my printer and said, I would get a call in 48 hours. After that all went wrong. No call for 7 days, I called, they said it would take 2 more days. No call for 7+ days, I called again. They said I could...

Hi team Croma, I need one support from you regarding issuance of duplicate bill of one mobile phone SAMSUNG GALAXY N 7000 purchased from Kamla Nagar Showroom from New Delhi. Bill which I have becomes blank as printing Ink evaporated and as I had not any copy of this bill and even I don't Mail I don't have any bill as well, need your support for the same to get the duplicate bill send to my email account. As I am facing some issue/Defect...

Hi Sir, I lodged a complaint against Croma retail Aditya mall from where I purchased McCoy cooler. I am fed up with the customer care. Technician came and cooler worked for 1 day and again its not working. I called customer care many times but no result. Today again I talked to Venkatesh from customer care and again he apologizes like other customer care executive. More than 25 days have been passed but no action is taken...

I have purchased a Croma LED TV from Croma store ( Forum Mall, Sarjapur Road) on[protected]. Invoice no SLF02A[protected]. The promised delivery date was on[protected]. The product never got delivered till today and not even any intimation about the delay. I have contacted the customer care couple of times and got the information from them that they don’t have the stock! They don’t have any idea about when they will receive the...

Hi! I registered a complaint under extended warranty with Croma for service of my AC on 4th July 2014. But even after 4 days, there is no response from Croma. The customer support center no. given by Croma doesn't work, no one takes the call on those no.'s. One of the worst customer service experience faced by a company that level....

I had purchased a Croma 3G Tab 17.8cm CRXT1125Q, and its LCD is broken, I'm ready to pay for the part as it is my fault, but its been four months they are not providing the part. How can they sell a product without making parts available? And whenever I call their Customer Support they say that the concerned department will get in touch within 24 hours, which never happens. Please help me to find a solution...

Hi,
I had registered a complaint for my Panasonic fridge on 23rd May 14 but I have not received any update / feedback on my complaint no one bothered to even address my complaint.

In month of June I tried connecting to extended warranty help desk but many times was unable to get connected, once I got connected & the executive noted my mobile number / other details and assured me to call back but I not received any...

In June 2010 I purchased a whirlpool washing machine from Belapur Croma and at that time I opted for two year extended warranty. The machine that was delivered to me at first instance was second quality machine on calling Croma the then executives mentioned that I need to follow up with Whirlpool for the delivery. The second machine that was delivered was again with a dent on the body and was a second quality product. After much escalation...

I purchased Croma washing machine from Bangalore Banashankari Croma branch on Feb 2012. It was working till may 2014 exactly to complete its warranty. Then it stopped working and I registered complaint on 6th June 2014. One authorized service person came on 14th June 2014 and took its parts away. He give me neither receipt nor acknowledgement letter and he disappeared. After 10 days, one more person called me and told it will not be done,...

I am really fed up with the services of Croma. Many times, I called to customer care and emailed them. I want to complaint regarding croma services even after their assurance for the good services. They gave me 1 year warranty on McCoy cooler but they are not sending any technician since past 20 days. Once technician came and he could not repair it. I am repeatedly calling them. They are not providing any services for the warranty period. Thanks Ankur mob...

We had purchased a CROMA refrigerater from CROMA, Connaught Place on 08/10/2011, now the refrigerater is totally useless and had placed a complaint 3 days earlier for the repairing of the same. When we complained earlier they said that action would be taken within 48 hours but even after 72 hours no action has been taken. We complained again today(03/07/2014) but again were told to wait another 48 hours inspite of informing your customer...

I have a Whirlpool Washing Machine Invoice Number: SLF02A[protected] My Washing machine is not working since march, I have complained many times and your technicians have repaired the part many times but the next day only the machine stops working, this is going on from the past 4-5 months, I request immediate response, and it would be great if you fix this problem permanently by replacing the defected part or I would have to take serious...

Notice the dismal and pathetic customer service at the Croma outlet at sg road, ahmedabad gujarat Ashok varmora [protected] Ref: Complaint invoice: slf02a[protected] amount 45300 I had purchased a AC (voltas inv s/ac 1.5v dy) for malfunction on 27th of june 14. At the installation time I was ask that the technical person kindly change me within a day. Subsequently I tried calling the customer service numbers, [protected] and personal...

I have bought a Croma 3G tab on 5th of May, invoice number SLF02A[protected]. It had loose SIM slots from DAy 1 of purchase and after a month stopped working. The device is submitted in Rcity croma store for service, and they are now asking for 800Rs for repairs. I have logged a complaint via online, and would want this to be repaired without any charge as the defect is not caused by me. Pls escalate to higher authorities . Nobody is responding...

Hi,

I purchased a 1 ton lg a/c from croma in oberoi mall
With invoice number slf02a[protected] with an extended warranty, now i have been having a problem with ac since last 10 days and the extended warranty team is not able to find my warranty details while the bill shows an amount 1190 paid for the same.

My a/c is not been working in this hot summer beither the customer service nor the extended warranty...