[Resolved] Croma Retail — FAULTY MODEM - Not replaced or refunded but given credit note | |||||
Croma Retail stores are selling faulty products. Beware of buying anything there. I got a Dlink modem from Bangalore koramangala outlet which was faulty and went back to return it after trying unsuccessfully to reach Dlink or Croma support. It is mentioned in their bill that one should get back in 4 days if there is any fault. I got back in time and they were very rude. They made me wait for 3 hours, figured out modem was faulty but wouldn't accept and said modem has to be sent to some service center to confirm the issue and it would take 10 days.They agreed to come and install it at my home to prove it is working, but delayed sending a person. After 3 hrs of discussion and waiting for the person they gave me a credit note which i didnt want. Pathetic service. They actually said Madam go, we will send the person. But intention seems to be to just gid rid of the problem and delay it till 4 days. I dont want the credit note, I want my refund. Why should i get the credit note, when the products they sell have issues? It is their problem to sort it with their partners-Dlink in this case. Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 7 Comments | |||||
Comments
Well, no one contacted me till date !!
Dear Madhu,
As per our update, store team has informed you to collect the refund. Hope your issue is resolve.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
As per our update, store team has informed you to collect the refund. Hope your issue is resolve.
For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
AC Servicing
Refer Service Request No. SR[protected] dtd 02.05.2016 not attended and closed one sided.Croma Service, use to call but never report as committed and even after 6-7 hours.
Above Service request reactivated vide SR [protected] dtd 27.05.2016
Croma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma