During the 1st week of feb 2016, i purchased a croma led 40 inch television at croma, nungmabakkam, at the rate of rs. 28, 990/-, salesman was mr. Uday. I paid a partial amount and balance, i opted for interest free emi option with bajaj, as i was suggested of it and found it better option. After i bought, within less than 2 months, on 7th april, my television did not work. I made a complaint on 8th april and i was asked to return the tv as it was a defective series and that few customers had already complained. I was also told that i can get the entire amount refunded as an exchange option and i can go for other brand at additional cost, if any. Also they suggested me hitachi 40 inch with a discounted price. Also i was asked to give back the croma led, which i myself had to bring to the store (As suggested by the salesman). I visited the store on 9th along with the set and the free gifts (Sound bar and woofer, since i could not return the woofer, which was one of the free gifts, i promised to give on 11th april, which i did too). On 9th april, i went to the store and selected lg 42 inch with an additional cost of rs.13, 400/- as the tv price was exceeding the amount the i paid for croma tv. I was given an advance bill and was told that the full bill will be given to me once i return the woofer. I visited the store on 11th april around 12.45 p.M. With the woofer and mr. Uday told me that the soft copy of the bill will be sent to my email id and original will be given on day of delivery (13th april max). I would like to bring to your notice, every time i visit i was made to wait for long time. And that was the reason why i was told that the soft copy will be mailed. Around 3 o clock, i received a call from mr. Uday asking me to pay additional amount for some interest related issue with bajaj, and further to that i called the store and spoke to mr. Stanley. The reason was un buyable and i am really having a painful experience with the store and the way the issue was handled. Having loads of stores in chennai, i come to croma, expecting some professionalism as you are an enterprise of tata, a major and well-reputed player in the country across industries for many years, especially for their values and customer care. My experience with croma does not reflect any of the mentioned reputation.
Hence i escalate it to you and request your good-self to intervene for better solution and sustain the image with customers. Expecting a favourable reply at the earliest possible.
May 21, 2020
Complaint marked as Resolved Croma customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2020
Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
Thank you for sharing your contact details.
We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected] or SMS to 56677 and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma