Croma Complaints & Reviews

I Mukesh Kapadia(Mob no:[protected]), had purchased an LED TV Croma CREL7315 on 11/10/2013 with 2 year extended warranty with Invoice no:SLF02A[protected]. I have raised a complaint (MUM280915FS00054) for the same on 27/09/2015 about TV not working. For which technician attended on 28/09/2015 and told me that the LED Display panel needs to be replaced and it may take a week. But it has been almost 19 days since the technician visit and continuous complaining from my side regarding the matter to croma customer care, but still the complaint has not been resolved till date. I want to file complaint against the company in consumer court for the inconvenience and the waste of my D2H service money I had paid and cannot use as the TV is not working.

Dear Sir/Madam

I have a Washing Machine, which is purchased from Croma -Crown Mall Faridabad on 05.01.2013 and also take extended warranty for two year .

Problem is this, no one can take my phone regarding above issue.Please may kindly request to short out the problem.

Thanking You

Rajneesh Ranjan

I placed an order (( Ref. No. SLE006EC0005764 ) for Bajaj OTG 34 L 3400TMCSS Digital on CROMA online store. I received the OTG, but I noticed the handle was damged which I reported to customer care on 08 Oct for which I was assured action in 24-48 hrs but till now I have not got any response to my concern in spite of repeated reminders. I had to take up this matter here so my concern is addressed. Thanks, Kiran [protected]

My name is rasik r. Dhami. And my reg mobile no. [protected] Mene croma me se 18/12/2013 ko croma ka 6 kg ka washing machine liya tha jo 2 mahina pehle bigad gya. Uski complain ki to croma vale bol rhe he ki aapka machine repair nhi ho skta, aapko us machine ke bdle dusri koi product kharid lo or purane machine ki jo prise thi usme se 25% kat ke jo jo rs. Bchte he vo rs. Aapko nyi product me less ho jayenge. Lekin ye problem croma compny ki he fir bhi muje 25% ka loss kyu..? muje meri machine repair kr do ya fir uske bdle me dusri machine de do.. utni hi prise vali ... Or dusri machine nhi deni ho to muje meri machine ka 100% refund kr do..

I booked a power bank online from croma site. but when i reached the store they told me that the product is not available in the store. So i called up the customer care and they informed that the product is available in other store. but they want me to cancel the first one and book the second. and teh cancellatino process takes more than 7 days.Dont u have any facility so that i can collect the same from other nearby store. If this is the services provided by u to the customers, then no body will ever buy any product online. Invoice NO: SLA013EC0000111

We have bought Croma Washing Machine from Croma Sales at Ramchowk Surat in January 2015. The machine is not working properly since a month's time. We have registered a complaint on 22nd September at the call center number. I have got SMS as well of the complaint number. We have been told that a technician will visit us in 24 hrs. No body turned up. We called again the following day, again the same response but no one turned up. So far we have called them for SIX TIMES and there have been no response from them. On 10th Oct 2015, I called up again the Customer care number and I was given the same old story. I asked to speak to somebody senior but the seniors were not available. I was told by Ms. Narmada (Customer Care agent) that in 2 hrs a senior will call me on my registered mobile number but more than 24 hrs no one has called.
Croma is spoiling TATA group's name and I am being a TATA group employee feeling ashamed of them.

I have to write with heavy heart that pls don't buy anything from CROMA or CROMA products. They are ZERO in service.

I purchased a Croma Split AC from Croma Store at DT Mega Mall, Gurgaon ( GURGN-DLFMEGAMALL-A050) on 26/05/2013. This being my first time purchasing an AC, I was told by the sales rep that the AC was a 1.5 tonne Split AC. The installation techs also told that it was a 1.5 tonne and after over a year when I was moving to a new place for installation, I found that the AC was of 1 tonne which was confirmed by the installation tech who visited. I confirmed with 2 different techs and they confirmed the same as the AC was of 1 tonne. I called the customer care and they kept asking for the invoice details which they already had and they kept denying that the AC purchased was of 1 tonne. 1) This is outright false advertising and fraudulent sales. 2) I was never provided a warranty card with the AC which is why i had to ask for an invoice again which i saw now as the AC is of 1 tonne and this was not provided at the time of sale. 3) When I called for servicing, the tech denied service and said that he would charge for the visit as it is not under warranty but only the compressor is under warranty. Croma is providing incorrect info to the consumers and making fraudulent sales which should be dealt with severely. My Transaction ID: SLF02A[protected].

Croma Indiranagar customer service is the worst. They made us wait at the store for one insurance like 4 hrs and finally now nobody responds. I want to talk to someone senior and responsible about the same. Please take action on such people who treat customers like ( After Product is sold )
I feel sick to visit the store again to beg them to return my phone. Please resolve the issue and also pls tak action on them asap.

I unfortunately bought a TAB last year, which started showing up its true colors from 5-6 months onwards. I reached to nearest outlets customer service wing, engineer after take 10-12 days declared no issue with device but asked to press the power button little hard to switch it on ( as issue was with quick battery consumption and device not getting switched on post battery drain and recharging as well) The issue continued as we made sure the device is always charged to full as tab remains at home most of the times. After 2-3 months I pulled some time to visit the outlet again stating the issue is not resolved. To my surprise I was told after a week that engineer is claiming this as physical damage ( power button broke) which was actually pressed on his advice whenever the device is not getting switched on. Now I am asked to pay 4, 500/- to make it work...cost of new is 8, 000/-. I feel like fool to take risk of buying a product on name of TATA. Trust Broken ! Please help and resolve or advice with whom to take it up.

I had Purchased two window ACs (1ton and 1.5 ton respectively) from croma retail, MGF Grand mall, gurgaon on 11th March 2013 in the name of my wife Radha Dey. Voltas provides 1 year product warranty and 5 year compressor warrenty. we had also taken an extended 2 year warrenty for the product on the day of purchase from croma. The 1.5 ton window ac started having problems and worn down hence I had launched a complaint in croma customer care on 14th of September 2015. The product is still in warrenty and croma agreed to it. We had made several calls to the and received several calls from croma as well as voltas customer care but nobody came to resolve the issue and still today when i call, the customer service personal says, "I know you are facing problem, so i would raise an issue". then nothing happens. Its half a month passed we had to sleep in humidity and have sleepless nights. Am never going to buy products from croma again.. Invoice number: SLF02A[protected]

I had purchased LG washing machine in 2012 which had 2 yeras warrenty and above that i had purchased 3 years extended warrenty.Last week our washing machine stopped working as the water is not getting drained. ihave registered complaint with croma customer care on 28-09-15 but till date nobody has attended the issue. I call the customer care alternate day and they ensure that somebody will attend the issue today but issue remains unclosed.Request your support and guidance.

Made a telephnic complaint that machine is not retaining water on 22/09/2015 morning. It is on croma extended warranty. Hv bn calling since yesterday morning and evening and getting only one reply.PL GIVE US 24 TO 48 HOURS TO RESOLVE. IS THIS EXTENDED WARRANTY BUSINESS A BIG HOAX???? Y V K PRASAD HYDERABAD

Croma has the worst after sales service ever. I bought a VU led TV a few years back and also bought the extended warranty along with the TV. Now during the extended warranty term, the TV is giving trouble. As per VU technician, the TV needs to be changed and is covered under the extended warranty. VU and Croma do not have the same model in stock. So they are offering the lower credit value towards a new TV from them which is smaller in size. If I want something of the same size or similar, then I have to pay a large sum of money for a new TV even though the old one is under extended warranty. Horrible service by Croma. I registered the claim in July . claim number 176605. The Croma customer, VU team and Croma extended warranty desk have been passing my call around without a proper and acceptable solution for the past two month.

Complaint/Service order DEL150915FS00004 Facts: 1. 16-Sep-2015 --- service engineer visited and found AC Gas (refregerant) is not enough, he said AC will be taken to service center and AC Gas (refregerant) will be filled. He has given mobile number of Mr. Mukesh ([protected]), who is incharge of this service. 2. I was wating for it and no call / intimation received till 19-Sep-2015. Then he (service engineer) gave me mobile number of Mr. Rehan ([protected]), who is superior of Mr. Mukesh. I called him, he assured that 19-Sep-2015 will be done. Then Mr. Mukesh called me say nothing and cut the call. His phone always busy and till time I have not received any call/ intimation. 3. Till time I have not got any intimation, rather I following it up daily. Please look into it and resolve it on priority. Regards, Koushik Das [protected]

Hi, Again this is my second time in this year and last three months. I have purchased a 1.5 ton Croma window AC last year in June. It turned out to be faulty this year in May it took me 15 days to get that repaired after chasing these guys on a daily basis. Now again the AC has developed a fault as its a manufacturing fault and the cooling coil needs to be changed. I registered a complaint their technician came after 5 days and then said the AC will be picked up and will be sent to repair center. Its been over a week but no one turned up. I used to call these guy on a daily basis the repair center manager and they say it'll be done today or tomorrow. I'm just fed up with them and its been over 10 days that my AC is not working. I am just raising this complaint to let croma knows that I'm going to take a legal action against Croma now. Also I'd recommend all of you who are reading this not to buy any Croma products as they are liars frauds and theifs. They just steal your money and give you faulty products. Thanks and regards Sunny Aggarwal (+91)[protected]

I gave my lenovo laptop for charging problem repair at croma south ex delhi on 31st august under extended warranty. 10 days later after complaining to the helpline no. I received a call that I should go and meet the service centre directly as they need some confirmation about payment for repairs not covered under warranty. When i went there i was told that only verbal confirmation on telephone was required and this was clearly told to the croma executive 1 week back, but still the executive made me go all the way down to the service centre. Anyhow, after the confirmation on 9th sept. I have not received any intimation. The service centre is not picking up my calls. The croma executive told me that he can not help me. The customer care helpline always gives the same excuse asking for 24 hours to reply. This is the most pathetic customer service that I have ever encountered. PS: complaint no. SR[protected]

Date-14.sep.2015 my name is nishchal kumar singh. as i purchased hp laptop from the croma retail store, escon temple road, on 15 august 2015, sales manager told me that he will provide me all the softwares only after 25 august i agreed on that today i went there with my laptop i asked the salesman to provide me the softwares that he told me at the time of the purchase but now he is giving excuses like - 1. do you bring your charger . 2.do you bring pendrive. 3. why are you so late . 4.and he also talking in very loud voice. i requested him that sir please i am student of gujarat national law university, and i came late thats true and i also told him the reason that sir my exams were going on and sir after that i was sick . but why are you not giving me the softwares then he replied in a very hyper manner and talked in very high tone. that 'ja phle charger leke aai or ha jaha complain krni hai na krde ' . my college is 40 kilometres away from the croma retail . my request through this complain letter is that please give me the response of my complain and pleases help me in taking the softwares from him . and i want him to be kicked out from gthe company so that he will understand that how to deal with the customer .and how to talk with them.

This is the worst experience till now where I have been repeatedly calling Croma customer service for leakage in my washing machine. The only answer I get is, the technician will be visiting before 7pm or in 24 hours. No one has visited and I am chasing the customer every alternate day. The customer car keeps apologizing but aren't doing anything. I have no clues how to get my machine repaired.

I purchased Panasonic 6.2kg washing machine from croma (Central Square mall, Vadodara, Gujarat) on 5th Aug'15. The sales while pitching the product said it has 10 years warranty. After 2 days from product delivery at my residence, the Panasonic technician came to give demo of the product and fill up the warranty card. I was surprised to hear from the technician that the product has only 2 years warranty. He also said that the Croma must have given the product warranty from their end and I should call customer care. I found his reply suspicious and immediately called Croma customer care to find out what the matter was. They said they will arrange a call back, but no resolution was given on the call back. They just said it is a miss-communication from the sales person and no such warranty can be provided. I again called customer care number and this happened for more than 5 times after the date of purchase. I intimated the girl named Alpa who was calling back that I am about to lodge a consumer complaint, so she said they are ready to give 10 years warranty on my washing machine and technician will come again at my residence to do the formality and will give in writing on the warranty card. But no one came. After taking follow up again with customer care, they refused to provide such warranty again and said it is not possible, please understand and adjust. I also received call last week from Panasonic Area Sales Manager Mr. Kamlesh, who said they will terminate the sales person who gave wrong commitment to me but they can't provide me the committed 10 years warranty. He also said Croma will compensate me with a Microwave oven if I want. Mr Inder Kumar, who is floor manager at Croma called me yesterday and said please visit our store we cannot take the product back but have a gift for you to compensate the warranty which we committed but not able to provide. I went to the store today and he said he will give me 1000 Rs gift voucher instead of 10 years warranty. I am really frustrated because of the service Croma is providing. I have been chasing them for resolution from last 1 month but they are just passing the ball from one to another. Sales persons, Customer care, Floor Managers and even Panasonic representative is giving fake commitments and harassing me by making me call them frequently, asking me to come at their store but still not providing any resolution. I just want 10 years warranty on my washing machine or money back.

We had purchased LED TV in 2012 from croma of "CROMA" brand, however, due to some problem it was not working properly during Aug 2015 for which we complaint at call centere. Though it took long time, but the part which had the problem was not available at local store and so they replaced the wholepiece of LED TV to us. My previous complaint is fully resolved and we are as a customer 100% satisfied with CROMA, Himalaya Mall, Ahmedabad stores services.