[Resolved] Croma — Washing machine | |||||
We have bought Croma Washing Machine from Croma Sales at Ramchowk Surat in January 2015. The machine is not working properly since a month's time. We have registered a complaint on 22nd September at the call center number. I have got SMS as well of the complaint number. We have been told that a technician will visit us in 24 hrs. No body turned up. We called again the following day, again the same response but no one turned up. So far we have called them for SIX TIMES and there have been no response from them. On 10th Oct 2015, I called up again the Customer care number and I was given the same old story. I asked to speak to somebody senior but the seniors were not available. I was told by Ms. Narmada (Customer Care agent) that in 2 hrs a senior will call me on my registered mobile number but more than 24 hrs no one has called. Croma is spoiling TATA group's name and I am being a TATA group employee feeling ashamed of them. I have to write with heavy heart that pls don't buy anything from CROMA or CROMA products. They are ZERO in service. Was this information helpful? | |||||
May 29, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 5 Comments | |||||
Comments
CROMA is too bad...Never buy anything from them...
Reply
Dear Amee39,
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Dear Amee,
Thank you for sharing your contact details.
We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected]or SMS to 56677 and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your contact details.
We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected]or SMS to 56677 and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
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