d2h Complaints & Reviews

Hi,

I am been getting non stop calls from Videocon D2H from different land lines numbers for vc number [protected] on my registered mobile number with them which is on do not disturb mode. I don't know if that's even legal. Many times u have asked them to stop calling me but they don't. This is mental harassment. I can't even block the numbers coz they call from different numbers everytime.

Humare setup box me software downloading ki problem aa rahi thi uske liye humne customer care par call ki aur setup box me software downloading ki problem ke bare me bataya to customer care walo ne bola ki aap engineer visit karwa lo aur visiting charge bataya 200 Rs.

13.01.2021 ko jab engineer 4 baje ke lagbhag aaya to usne setup box check kiya aur bola ki aapka setup box replace hoga aur replace charge 250 Rs lagega jisme aapko setup box ki warrenty 6 month hojagi

agar aap 142 Rs aur dete ho to aapki setup box ki warrenty 1 Year ho jayegi yani ki 6 month + 1 year,

humne engineer ko 592 Rs setup box replace karne ke liye de diye.

uske baad humare setup box ka recharge 21.01.2021 tarikh ko samapt ho gaya fir humne 21.01.2021 tarikh ko setup box ka recharge phonepe se kiya to wo nahi chala jabki mere phonepe se recharge successful ho gaya tha lekin videocon d2h nahi chal uske baad humne customer care par call ki aur bata to unhone bola aapka recharge pending me aa raha hai

fir humne 23.01.2021 tarikh ko fir se phonepe se kisi aur account se recharge kiya to videocon D2h fir bhi nahi chala. jab humne customer care walo ko bola to wo bole ki aapke dono recharge Videocon D2h ID[protected] par recharge nahi ho rahe hai, wo dono recharge pending show kar rahe hai

ye sari pareshani humne engineer ko batayi to wo bola ki aapki Videocon Customer ID[protected] recharge nahi ho rahi kyuki aapka Videocon ID ka Card Number change ho gaya hai setup box replace hone ki wajah se aur new wala Card Number humare record me update nahi hua hai.

Jab humne engineer se pucha ki problem kab tak thik ho jayegi to wo humhe ek ya do din kar kar ke ghuma raha hai .

East Delhi (Area Pin Code 110091 trilokpuri) Mukesh Engineer Bhejne wala person aur Mukesh ki side se hi setup box ki problem hona start huyi hai kyuki Mukesh ne setup box replace hone ke baad hone wale process kuch galti kar di hai ya replace kiye huye setup box ki details update nahi karai hai.

Please Contact to Mukesh yahi banda hai problem ban raha hai.
Technician Mobile No. :- [protected] Mukesh

I am enclosing transaction screenshots.

Name :- Nathu Ram
Customer ID :[protected]
Registered Mobile No. :- [protected]
Old Card No. [protected]
New Card No. [protected]

From 10 -15 days i continuously getting calls from videocon d2h. My DND service is also ON but dont know how the ara calling me. I am getting depressed now. Thoughts like sucide are going in my head because of this company.

I have called several times to videocon d2h customer care to activate DND on my mobile no. But still every day I get atleast 4-5 calls from this company. I am embarrassed by this company.

Hi,
I have made several complaints, called around 40 times sent 50 emails.

I am following up since last 2 months now.

I am told i will receive the refund in 1 hour since last 10 calls.

I have already provided the screenshots and bank details.

Contact [protected]

I have done a recharge of Rs. 200 on 9 this January 2021 at 01:35 PM, through BHIM app and transaction I'd is[protected]. At that time amount debited from my account but not credited to Videocon d2h account. I have enquired at BHIM app customer care, they have said that amount already credited to beneficiary / merchant 's account. Today is 7 th day but yet Rs.200 not credited to my Videocon d2h account. So solve this issue as early as possible. Thanking you.

This Grievance is related with VIDEOCON D2H DTH Service provider. My Customer ID is 30680532 and I have 1 Primary & 1 mirror connection. I had been continuing monthly recharge of Rs 450 since 4-5 months for my 2 connections. Since yesterday morning my family with 2 connection (Primary + Mirror) users have not been viewing any TV Channels due to nil recharge amount, which happened due to VIDEOCON D2H tele calling agents wrong activation...

I am getting dozens of junk calls from Videocon d2h per day, I have tried to contact customer care and I also have sent an email to stop the junk calls, but it continued as usual

I am a user of videocon d2h and this is the biggest mistake I ever made. D2h is shameless and I have been completely harassed by the call centre people. These people call me around 30 times a day. I have made complains to stop these promotional call and messages but nothing have happened. I am also registered to do no disturb service but stiill these calls continue. Either stop calling or terminate my connection.

I have recharged videocon d2h on 18/12/2020. for a sum of Rs 309 at 11:00PM through NetBanking. Money got deducted from my account but I got that the recharge is not successful and to wait for an hour to get the refund. It has been more than 6 hours and still not got the refund amount. Please check and refund. Customer ID[protected]

In Nov2020 I recharged 1 yr subscription after calling customer care. They offered a free set-top box replacement [only engineer charges]
After replacing set-top box they charged ~700 RS from my d2h account balance.
Neither customer care nor Engineer informed us for set-top box charges. They clearly said, replacement is free.
Customer id:[protected]

Please change my registered mobile number from [protected] to [protected]

Your engineer says that he will not come to my area i.e.pin code 400709.to install.

Date almost 25 days ago( not sure of the exact date)

Hi, I booked a new connection approximately 25 days ago after hearing that the service is good, I paid for the connection through the D2H website, and waited for my connection, after two days I was contacted by the technician, and was told that I could not get my connection due to some issue with my local cable provider, and was rudely asked to apply for a refund. I did so after contacting the customer service where I was told to mail to a specific address for the refund, after waiting for 7 working days for the refund, I was neither contacted again regarding the refund nor for my feedback, I tried contacting the customer service multiple time after that, where I was hung up on, or rudely ignored when I was talking, or both, I have never seen a worst service than this, at this point I have no hope of getting refund, I just wanted to leave a review here so that no one else will be scammed in the future.

Dear Sir,

Iam KrishnaMoorthy, with Videocon d2h service Number([protected]) Rising Compliant to Videocon d2h Provider and making compliant and technician is not at attempted service but compliant is closing with out solving, iam requesting daily, they are saying technician will come today like that but i didn't get technician from past 56 days.

D2H set top box's cable connector found broken from inside so pls replace as new one A/C NO.[protected], RTN [protected]

We have logged complaint 59715216 with Videocon from Nov 25, 2020 till date but it is not being addressed. Even after making multiple calls and escalating the request, Videocon closed the complaint 59715216 without providing any resolution. Hence we logged another complaint 60733432 but even that is not being looked at. Some one from videocon has called 5-6 times us in last 10 days and asked for our address but has not send any technician. Even the nodal officer email id nodalofficer.[protected]@d2h.com provided on TRAI website does not work. How many times we call customer care, they repeat the same thing that we wait for 24 hours and some technician will come but no one comes to fix the problem.

I want to informed you that while recharging through Google pay For recharging my D2H. I have put my old customer id[protected] instead of new Customer ID.[protected]. So I immediately called Videocon d2h customer care and as confirmed with your customer care. I request you to kindly give credit of amount Rs. 1566/- in my account immediately.

Find enclosed the screen shot of my transaction for your ready reference:

Additional information of my D2H recharge transaction:

MY CUSTOMER ID:[protected]
Customer Name: PAL
CONTACT NO:[protected]
Transaction Amount: Rs. 1566/-

Details of my bank a/c.

NAME OF THE: STATE BANK OF INDIA
ACCOUNT NO: [protected]
ACCOUNT NAME:M.SIVATHANU PILLAI
CONTACT NO:[protected]

Transaction receipt
UPI Transcation ID:[protected]
Mode of payment : Google pay
DATE: 22 NOV 2020
TIME:1.02pm

Dear sir,
My Customer Id is[protected] I have recharge with 6 month pack of Rs.2563 on 28/11/2020, payment is deducted from bank But did not credit in my d2h account, please help
My ref no. is- [protected]IGAJXYFNA7
Please Help with this issue

Poor service and calls never get connected to CC .
very bad responce by engineers.