d2h Complaints & Reviews

I have register a complaint regarding my setup box as I is not working on 21/07/2021 . Till time your service engineer doesn't got the time to visit at my place and resolve the issue and i have called your customer care lot of time but don't get any satisfactory answer, I am thinking that vediocon d2h has getting lot of new customer that why they don't require the existing customer. According to me it's better to switch to any other service provider because vediocon has disappointed me a lot .

Cust id[protected]
RTN NO. [protected]
Docket no. 96324039
.

I am Govind Mor residing in civil lines, Yavatmal . 3 days before we have recharged our set up box of Rs 1100, but however due some issues we want our amt to be refunded . Please refund our money to us .
Registered mobile no. :- [protected]
Customer ID[protected]

4 din ho gye new connection order ko. jabki payment bhi advance kr di h. meri request no. [protected] h. mo. no. [protected] h. agar connection nhi lagana to please mera amount refund kr do. 24 hour ka time hota h apka connection ka aaj 4 din ho gye order ko.
I think your very poor service.

Refund

Smartcard is not valid or insert in wrong direction

On 18th July 2021 online recharge for videocon d2h customer Id 89250604 not effected but payment debited from bank account. Reference to customer care did not resolve the issue.

So many complaints were made but my problem was not solved, , mu id[protected], and requested the company to pay my balance amount, the costumer care executive explained that the service technicities will visit with in 24 hours, to day i fed up and requesting you to solve the issue

From the last five days my Videocon d2h dish is not at all working properly with some channels showing no signal error or channel error, channel not subscribed and even some channels merging with another like showing different channels in Kannada channel numbers. And I looked up their official Twitter handle and so many people are facing the same issue and when I called the customer care, they responded by saying that they are going to send a technician which will cost me Rs 200 hopefully fix that issue. So many have reported the same issue and none have been resolved by the technician. My customer ID[protected].

I have been a customer for more than 12 years and never had this issue, so maybe it's time to switch to another operator because even after calling customer service they hung up on me without saying anything.

Videocon d2h don't purposely drive your customers away only 3 days are remaining till the next recharge.
Either resolve this or let's all just move on

Dear TRAI,

I am a videocon d2h user with customer id[protected] Since from 2017, i am facing no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge of Rs. 174 for which i should get services for 30 days but they have deducted 10 days for no reason. I have complained to customer care but said deduction canot be re-funded. In month of Jun they have activated one additional channel without my knowledge and forced me to re-charge 10 days before. I have raised with them and they said it wont happen again. Once again in month of July they did the same and deducting amount without my approval.

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

If feel this kindly activating a channel without subscriber knowledge is a cheating and its against TRAI rules. I hope needful action will be initiated from your end & strict action will be taken against videocon d2h

I only want Star plus and Sony package I don't want extra channel in my package . शुरू से हमारे पैकेज में सोनी और स्टार प्लस काही पैकेज था इसमें हमारा ₹247 का मंथली रिचार्ज था हमें कोई एक्स्ट्रा चैनल नहीं चाहिए और आपकी कंपनी के तरफ से एक्स्ट्रा चैनल बढ़ा दिए गए जिसके कारण हमारा रिचार्ज बढ़ा दिया गया आते हैं हम रिचार्ज नहीं कर सकते और नहीं तो हम d2h सेवा बंद कर देंगे

I have recharged the amount of ₹500 to wrong customer id[protected].

It would be great if you initiate refund of the same to my customer id[protected]

I have lost my old RTN number but to change RTN to new number in account it requires to enter OTP sent on old RTN number so I am not able to change the RTN number

Same here. In the last 3 days, I have received 170+ calls from 38 different numbers, and every time, a new person keeps calling. I am tired of blocking so many numbers. I received one call and they are so stupid, they don't care if we ask them to stop. They keep calling. They ensure to start at 10:02 in the morning and do not stop till 19:28 in the evening, daily. Imagine, 170 calls in 3 days and imagine how many calls per day.

They use different numbers to call, every time I block one.

Here's my Customer ID[[protected]], please stop calling/messaging on my RTN

No response for service requested via email. Even there is no auto generated mail. There is no easy way to contact for service.

I did a wrong amount recharge in my videocon d2h. Can it be rectified?

Hello, I did a wrong ammount recharge in my videocon d2h. Can it be rectified?

I Have wrongly recharged my DTH to old number as on 7/7/2021. The recharged happened on my old number 70031750 instead of my new number[protected]. Can you please update the recharge status to my new account?

48665468

I am a d2h user with customer. Since from last 5 years, I am facing number of issues regarding services of d2h, which includes wrong add-on activation, frequent unfair balance deductions.
Fresh incident is regarding my recharge of Rs. 240 for which I should get services for 30 days but after 2 days for no reason, they are add on service stubborn added in my account and change in my account validity i.e.[protected] then again I have complained to customer care but not solved my problem.
In continuation, they can't provide the account updating in his website also they are lock for 30 days. its ridiculous services. I have selected my own pack but that still hasn't even been activated and there is absolutely no response from them but they have charged for the whole months with no services provided and before user permission they are stubborn added multiple channel or bouquet after that effect on current package.
this is very ridiculous d2h and the worst possible service provider