Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

My daikin inverter split ac is about 2.5 years old and covered by amc. As cooing stopped i called the service people who said that the cooling coil has failed. They have said that the cost for replacing will be about rs.7000. I am very upset that for a new ac only 2.5 years old, i have to spend 7000 for replacing coil which is not a mistake from my side. I have another daikin ac which is 3.5 years old having no problem in another bedroom. Daikin has told me that the cooling coil is not covered under warranty. I fail to understand how a costly product can fail within 2 1/2 years and that the customer has to pay for such replacements even though the product is covered under amc. (Warranty for coil is only 1 year). This is very unfair. Hope that daikin management can consider my situation and take proper action to address my predicament.

Ref / rk service, chennai,
Name: rajesh, anna nagar
Date: 28.08.19

I had purchased a Daikin split AC on 13th of Aug'18. We had started facing
cooling issues in the same since last week and on 24th of this month we
requested a service visit. The service engineer told us the capacitor is
defective and replaced the same on 25th Aug’19. While replacing the capacitor he also found another issue
and now claims that the compressor is faulty and has to be replaced. I have
been using ACs since over 2 decades and have tried close to every brand
offering ACs in the market and have never ever seen compressor giving out
within only a year of purchasing.
I paid more than market value of your AVG ACs because of the brand value
Daikin offered but the AC has proved to be worst off than locally assembled
ones. I placed a request to replace the unit and not just the compressor for which i was denied without even mentioning why they couldn’t take my request. I am saddened by the casual attitude of the customer care and even after writing emails and numerous calls, they aren’t taking it seriously.

I had purchased 18 ac from daikin, at the time of purchase they assured, and gave guarantee, that service to my location will be available overnight.

But sorry to say, its just hell with their service.

On 13th of august i gave a service request that need service of all ac and in 2 ac required gas, its not chilling.
But till today 24th aug, they are with no result.
Yesterday i called asking for result, they are telling we are not having service engineer, so we will provide you next week. I was frustrated and asked them after summer will you provide service. When we were purchasing that time you say overnight service, then what's this. This is your service. Etc etc.
Then they told fine on 24th we will provide you service, now today when i called, then they are telling we are not available with gas, so will be coming on tuesday.
I am just unable to understand they are saying as no. One company and they are not available with gas? What kind of service they guarantee.
Worst service.

Infact the local service customer was shouting on me that we will provide as per our whenever we will feel so.

The worst service of daikin company so called no. 1 company. As per service they are big zero.

Registered mobile no. [protected]

Dear team,

I purchased a daikin split ac dated on 2nd feb 2019. I was getting problem last 2 month, i have logged complaint many times, executive visit our place and repair it. But we are getting problem time to time and now a/c has been stop working. I have logged complaint again 26 july and complaint no.[protected].

Look in to this, august almost gone and now i'll notv use a/c till next year april, if i look forward that time my warranty has been expired. So, please take it seriously.

Now, i realized that i have choose wrong company product. I will never recommend to anyone for your company product. Please refund my money as soon as possible. It would be batter for us.

Looking forward to positive response from your side and i hope you understand my problem.

Good morning. 09.08.2019 i have booked service. But still now not response. So many times i call vellore service cente. (Tele phone number - [protected]). Some service person called me but not respect for me. I dont know name but mobile number is available ([protected]).
Date of incident - 10.11-2019 2.25 pm
Daikin products are i like becasue of quality. But service & customer care also very worst. Kindly take action immediately.
Thank you
Ta prabakar
[protected]

We had purchased two nos. of Daikin AC's from Kelvin Systems, Bhubaneswar in month of Feb/Mar 2019. After couple of months it started showing cooling issues and there was some electricity issue due to which there was continuous power failure in our office. This got serious some 15-20days back and we tried to contact Kelvin Systems. There was a very lukewarm response from them. We made multiple attempts of asking them to send a technician to solve the issue, but in vain. Luckily we got through a technician from Kelvin Systems who had installed the AC back then. After requesting him to pay a visit, he came & checked the issue, after that we were told by him that there might be a leakage of the refrigerant and refilling it will make the AC work as before. But it was supposed to be done officially by Kelvin Systems. So we tried to contact Kelvin Systems again but they just repeated their previous behaviour of not responding properly. hence we had to register a complaint at the Daikin customer care service over phone. But it's been over a week now and the issue remains the same. Today morning we were assigned a senior executive from Daikin who spoke to us over phone and assured to take quick action. But later in the evening we were surprised and annoyed to know that Kelvin Systems was not even responding to that senior executive of Daikin. He though asked us to spare him some time till Friday i.e. 16th Aug 2019, as it is a holiday tomorrow. It's not even six months since we had purchased the ACs and its still under warranty, but we were asked money by Kelvin Systems to refill the refrigerant.

I hope that it will be resolved soon as we have already faced enough trouble for this issue. We hope that immediate & appropriate actions to be taken against Kelvin Systems for being utter irresponsible, ill-mannered & non-professional.

I have two daikin 1.5 t split acs under amc which ends on 16/08/2019. Authorised service provider is m/s. Team unity air control service (Tuacs). As suggested by tuacs, i had booked the last and final servicing on 05/08/2019 for saturday, 10/08/2019 through toll free no.[protected] and informed tuacs about it on friday, 09/08/2019. Tuacs confirmed that the servicing will be carried out next day i. E. On saturday, 10/08/2019.

My customer id no. Is 11884987 and the booking ref no. Is kol[protected].

Unfortunately, no technician turned up on 10/08/2019 nor anybody from tuacs informed me about the failure though i remained at home the whole day sacrificing urgent jobs. Tuacs offered to carry out servicing today; but i declined the offer. This is height of carelessness and lack of customer orientation which i never expected from daikin.

Hi team

I purchased 26 ac from daikan (Supplier m square) and i am facing some issues related to 6 acs. So i called the daikin customer care and raised the issue and they assured me that the technician will visit within 24 hours which never happened till date.

After that i called multiple times to daikin’s customer care (Almost 7-8 times) and every time they assured me that technician will going to visit my place on the very same day which again never happened.

I even raised my concern to senior executive but until now nothing is being done.

This is highly unprofessional and not expected from such a reputed brand. I am really regretting why i bought acs from daikin. A customer only wants good after sales service and if you cannot provide that you will definitely lose your customers.

I will never purchase your product in future and will also advise others not to buy daikan’s product. Dealing with daikan is such a pathetic experience.

I am also planning to raise this to consumer forum.

Robin,
Dlf phase 2,
Gurgaon

Hi
I purchased 4 daikin ac from vijay sales for my new house. It was installed in 4 rooms on june 2019 and covered the ac as the work was ongoing. When i shifted to my new home in july 2019 still the my home work was going on. So 3 rooms i got earlier and ac was working properly. When i got my 4th room i started the ac but there was no cooling and it was brand new ac. And painting was going in the room so i had to start ac so it doesnt develop cracks. I complained in vijay sales and lodged a complaint in the vijay sales app also and they arranged for the visit from daikin ac from swastik engineering. The engineer came on the 2nd day of the complaint and told that pcb is not working will have to replace and no gas. Then he started asking who installed the ac. Give me the delivery challan and all and he left without any repairing. Again i lodged the complain for next 3-4 days of continuos call still no response from vijay sales either from swastik engineering so i gave the ultimatum to take the ac as i will get the ac from other brand so they registered the complaint and again from swastik engineering on the 2nd day of the complaint visited my home and again said the same thing that pcb and no gas and i have lodged the request for replacement of pcb. Then after 2 days the engineer visited and replaced pcb but dint repair the gas. So again he requested in daikin for the gas and they said engineer will visit tomorrow for gas. During this process my complained cannot be tracked in vijay sales it was showing solved but still engineer has not completed the repair/replacement. I requested them as my work is stopped please arrange for the engineer visit as early as possible but n they dint, they did everything according to their time management. This process took 8-9 days which i think is not taken for the brand new ac nor did they replace the ac as it was faulty and my room painting is pending for last 9 days occuring heavy loss to me due to the improper response, poor time management from swastik engineering daikin ac and vijay sales.

I am living at bhilai, chhattisgarh and i am using daikin ac from dec.2015 onwards. I got it serviced from the authorized service center mansi refrigeration, bhilai on 15th june 2019. Immediately after maintenance when ac was tested abnormal sound started from blower. As per service engineer it was pumped down and taken to service center for repair. After two days it was again installed but the same problem repeated after 15 days and is still being faced.

Dear sirs

When a customer buys a reputed japanese branded air conditioner, daikin, the least any customer expects is a decent after sales service.

Our split aircon has not been working for past few days, our complaint number is 21718136

Despite numerous calls and follow ups, nothing is being done.

In the high heat, if one doesn’t use the ac, when would one use???

It...

Dear sirs

When a customer buys a reputed japanese branded air conditioner, daikin, the least any customer expects is a decent after sales service.

Our split aircon has not been working for past few days, our complaint number is 21718136

Despite numerous calls and follow ups, nothing is being done.

In the high heat, if one doesn’t use the ac, when would one use???

It just shows bad management which one expects the least from a reputed japanese brand.

It’s an extremely disappointing experience and plan to address this issue in the consumer forum.

Regards
Manish
D115, defence colony
New delhi

Mobile :[protected]

The worst ac we have ever used is daikin we have purchased two split ac's worth rupees 70000inr one is 1 ton and the 2nd one is 1.5ton
Plenty of issues were faced during this time
1. Out of three we have got 2 services and later we found that the dealer from where we have purchased has made the bill of previous date because we have requested for company installation which was chargeable and he told us that making the bill of two months early will give you free installation from the company as it was free of cost at that time but that will result to 2 months of less period of warranty this information was not provided to us by the dealer

2. The two services were done in such a way that only the filter used to be clean and along with it a cleaning with a blower used to be done everytime when we asked why the ac's indoor and outdoor internal is not getting clean they just say that we are told to do only this much of work

3. When the first service was done we were charged for the black coating that was anti-corrosive and at that time in the service record that was given to us that foolish service guy ticked on both yes and no on anti corrosive black coating we were fooled at that time too

4. Now the according to the date of bill made the ac's are out of warranty and a list of issues are being faced like the entire ac is getting leaked and our bed is filled with water while the inspection with our local service man we got to know that the ac's body is being damaged and was fixed by fevi quick very early and now as the fevi quick has became weaker the leakage has been started again

5. Gas leakage has also been faced and we have spent bloody 2000rs in fixing it

Its was better to get a second hand ac we are feeling nw rather than choosing your foolish acs
We have been fooled by the dealer by your service man and everybody we will never ever recommend daikin to anyone and will give the feedback everywhere where it is possible so that no one can get fooled by you guys like us ever...
Checkout how we are using the ac now within a year in the pic below

Very disappointed...

Dear sir... A year ago i purchase split ac from ep west delhi of daikin.. Which is not working well,, it is not giving cooling at all and many times i complaint to your service center but everytime they come and wash it and said that now it will work properly. But it is not giving cooling at all. We are very much disturb by purchasing it. Request you to kindly look into this asap or pls return our money. If required i can give my invoice detail.

L purchased my daikin ac on[protected] and its various parts got damaged but because of not my fault. I complained many a times regarding the faults of my ac and their engineers came nad changed the defaulted parts. Three four times engineers changed the parts and again its fifth time my ac is still not working i complained again and asked them to replace my whole ac but they are not listening to my concern. I have attached my ac bill below. I want that they should replace a new ac. Please solve my concern as early as possible. Even i complained at the nodal office they are also not receiving the call. The nodal office number is [protected]
I want new ac installed thanks navdeep singh ([protected], [protected])

Sir my name is pradeep I purchase daikin ac model no atkl50tv in may 2019 from sargam electronic & after one week of ac installation ac air small very bad.
many times I make many complaint finely engineer mr amrish come from vin tan aircon he told me for air small problem he can not help me.& told me use room fresher or kapur daikin have such a (fool) & funny engineer like amrish. daikin never attend my problem Siriusly I'm not satisfied with daikin services . spcly vin tan air con.my experience is very bad with daikin service centres.i never prefer any body to purchase daikin because after sale service of daikin is very bad experience to me..

I bought two daikin split ac's 1.5 ton worth 44500/- in april of 2018. And both ac's have voltage stabilisers attached to them from day 1. Yet one of the ac's outdoor unit has been shut down since last one month. Called up costumer service who suspected a fault in fan motor of outdoor unit and a order for same was placed. But it took 15days for the motor to be delivered and now when the service technician came. The motor seems to be be fine as the outdoor unit is not working despite replacing it with new motor. Hence they have concluded that pcb is at fault and have replaced the pcb worth 4014 /- + service charge worth 1000+ 18% gst.
I am so disappointed in daikin. Despite using voltage stabilisers if the pcb has shut down after using for mere few months of one summer it means that the pcb itself was faulty at the time of purchase. Else why would it not here voltage fluctuations despite a stabilisers. Never going to buy daikin again. And i don't recommend any one to buy daikin. The repair cost is high. Their service charges have burnt a hole in my pocket and it's such a slow service... Took one month to get it repaired.
My customer complaints no was"dear customer, your service request is received vide ref. No. Jai[protected]. Your unique customer id is 12361357. Thank you, daikin."

Maintenance department
Diakin Company

I am writing this message to inform you that the AC "Model no. 32
Of your company "Diakin" has been not working properly since the last two years when I purchased it. I faced a lot of problems regarding cooling and wiring. In the start I am very pleased with the AC but after two months of puchasing it creates a lot of trouble..
I also called your engineer regarding this problem but all the time they told me that your AC is too old and didn't able to solve the cooling problem. As you know that the heating temperature of Delhi increasing day by day and this AC has not been cooling the room of my house properly.
Many times I called your engineer and ask for help but he told me that don't buy inverter AC as it creates problems..when i said i recently puchase another AC of same brand which is working properly.. your engineer told me that this AC is new and your AC is old thats why not working properly.. and every time they charge some amount . I am very disappointed with the behaviour of your engineer and with the AC servicer as well..
I hope you will take notice of my complaint and provide an affirmative response soon.
Best regards

Gulbhan Jamil khan

[protected]

HI,

PCB problem arise just after 2 years and in 2 years I used maximum 40 days my Inverter AC which I Purchsed in Rs. 55, 000/- approx.

Now your technical person initially told me that sensor are having issue, so new sensor cost will come Rs. 2150/- and not sure that after changing the sensor, unit will work. So told that try to change and check the sensor with other option then he charged us 500/- extra...after checking he told us sensor are ok, need to change PCB and cost will come around Rs 10, 000/-

How can PCB got damaged for my inverter ac which used hardly for 40 days?

I believe in India Daikin Inverter AC quality are poor.

I am really worried about after reading all of above comments.My complaint number :CHE[protected]
As currently I am also facing the same issue as mentioned above i.e.
1. AC has stopped cooling after 2.5 years.
2. Very poor customer service.
3. DAIKIN doesn't have their setup rather they get it done via channel partners. I had to escalate the matter to their regional manager in Mumbai to get the service after 2 weeks, which literally means I have lost considerable amount of summer time even after having so called DAIKIN AC.

I purchased 1.5 Ton Split inverter AC(FTKP50PRV16) in November2016 and this is my third year of it's usage and AC has stopped working.

almost 10 days nobody turned up. After escalating the matter one guy came and did the check he told me that it could be a PCB issue with outdoor unit as outdoor unit's fan was getting stopped after every 10-15mnts. He told me PCB charges around 8k (not sure whether it's the correct price or not). technician told me that there is no guarantee for the PCB, as it's a electronic item.

Really pissed off with the DAIKIN AC because my machine is comparatively new(just 3 year old) and I had paid a big amount of around 50k to purchase it and now it's down and I had to spend again around 10k to get it run and that too with no guarantee.

They call them pioneer of inverter ACs and best in class but they are third class people manufacturing defective products.

I want to know, how can their ACs PCB go down so quickly?

Also, when they are not able to provide sustainability and durability to inverter ACs then they should recall all their models and pay back their customers.

It's a real mental and financial harassment to me.

I want a replacement of this inverter AC with normal AC now and I also want a reimbursement of the amount which I have paid against new PCB replacement.

My email I'd is : k.[protected]@gmail.com

@Daikin Management: get in touch with in my above email I'd to sort out the issue at the earliest.