Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Model ATKP50QRV16
1.5 tonne Inverter.

Within 5 years of purchasing the AC, the outdoor unit PCB has already been changed twice. Now within one year of last change, the AC is not working. The technician checked and guess what, outdoor unit PCB is gone again. Each time I have paid Rs 5500 for the PCB plus the service charges. So, this will be 3rd time if I change the PCB. The AC costed more than 50K and now I feel that i have been waylaid by Daikin. I wonder how bad the quality of the products from Daikin India are. I don't know what should I do now with my AC as I run the risk of paying more than the AC cost for service.

Day before yesterday technician visited he refused to change compressor rather he said to maintain temperature at 25/26 degree Celsius it would work fine is this the way Daikin do ?
Please do the needful otherwise will have to file formal complain and take legal action against you

VRV is not working from last couple of months i am facing very severe issue with this product because the company like Daikin is not able to provide any kind support and service team members from Daikin visited so many time but they don't have any clue about the problem they don't have any knowledge about the product. I have called so many times to the customer care every time they provide me only complaint number didn't get any solution.
Complaint No. Date
[protected]/1/21
[protected]/2/21
[protected]/6/21
[protected]/6/21

Dear Team
Please take it on a priority otherwise i am gonna take some serious action i don't have ample of time to make calls and register complain everytime .
Please provide me somebody from the VRV team who has proper knowledge of product otherwise i am gonna escalate this issue to the head of company.
Need solution for this ASAP.

Prabal Kumar
[protected]
BR Garments
Raja Ganj Chauraha
Etawah UP 206001

I bought an ac on 13 th June it works perfectly 1 week after that it's not functioning I register a complaint after 4 days of continuously complaint technician came and found there is a problem with its PCB board. they asked the service center about its availability they said the part is available but tell the customer it's not available(i have phone recording ) and it will available after 2-3 days now m requesting daily to replace the part because there will be no use of ac if temperature decline. registered number [protected]

I bought Daikin AC AT APRIL 1 2021,
BUT within a week it make big sounds from the indoor output.
I raised the complaint many time, .
Problems not solved till now.
So I request you, I want to change the piece, please get return because I was irritated and my family face lots of issues for this. We are all not happy when I received it.
So that waste pice not worth for the money.
It was a damaged pieces so please get back.

Problum not resolve by your service center, gas leaking with in 2-4 days and not cooling. Very bad experience for a branded brand of India

I bought a non Inverter Ac in October 2020, however it is not at all cooling now. Upon complaint a Daikin technician came and said Gas has been leaked from Ac. Since this Ac is under warranty, I firmly request you to kindly replace this pc with new one.

This is with reference to recently bought daikin 1.5 TON AC invoice number AIR/T/21-22/34.
Really not happy with the product sent .
Attached are photo pics of the compressor. As the compressor just outside the glass windows this damage are clearly seen.

As per the distributor this are know things while transit and can happen.

If the things are not handled properly at distributors end Why customer should bear with it?

Hope will get positive response

My Daikin Customer, Ref id DEL[protected].Cx id is. 12504656

I have placed a complaint for my faulty compressor. I was told that my compressor will be replaced by 19th June 21. I have called customer care multiple times and still they are saying compressor is in pending status.

Can you please help and escalate this issue?
We are really tired of calling customer care again and again.

I bought an inverter ac on 5th April 2019 and it is not working now, I submitted for a service request to Daikin. They came twice and they checked and said PCBs are problem but the exact problem is not resolved. Within 2 years it's repaired.

I have Daikin Inverter ACs which have been giving problems since installation. Recently in July 2020 one of my Daikin AC stopped working. Upon contacting Daikin customer service my complaint was directed to their channel partner Tridev Daikin sales in Gurgaon.
After checking the unit they suggested to change PCB which costed me Rs 5600. After putting new PCB also the AC didn't work. The technician then suggested to change the motor...

I have Daikin Inverter ACs which have been giving problems since installation. Recently in July 2020 one of my Daikin AC stopped working. Upon contacting Daikin customer service my complaint was directed to their channel partner Tridev Daikin sales in Gurgaon.
After checking the unit they suggested to change PCB which costed me Rs 5600. After putting new PCB also the AC didn't work. The technician then suggested to change the motor as well for which I paid them additional 4400.
Now 11 months later again the same AC has again stopped working and their channel partner Tridev sales, girgaon is demanding Rs 9000 for the new PCB which was for 5600 Rs 11 months back.
I don't know what to do. I'm so disappointed with Daikin ACs. Their customer service sucks.
I would never recommend anyone to buy Daikin Air-conditioners.

Vimmi

Good afternoon,
My Daikin Air-conditioner which I had purchased on September 2020 had started malfunctioning as a cause of gas leak, I had given a complaint or service request and since my product is still under warranty, I expect free repair but the service center is demanding money from me, It is with extreme displeasure I am requesting you to take necessary action and provide me with a quick solution during this summer time.

Message recieved from Daikin:

Daikin Customer, Ref id CHE[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

I have bought daikin split AC before 2 years, now compressor has some issue and compressor is under warranty, I have registered complain about it but they told me you have to pay 500 rs as visiting charge, compressor is still under warranty then why should I pay visiting charge? If product is under warranty then never any company ask for any charge. If product is under warranty then it's company 's responsibility to resolve problem of that product.
I have registered complain before 3 days but still waiting for reply from senior executives and management of daikin, they are unable to answer me regarding visiting charge?
Ref id 24805484 for my complain

Good afternoon,
My Daikin Air-conditioner which I had purchased on September 2020 had started malfunctioning as a cause of gas leak, I had given a complaint or service request and since my product is still under warranty, I expect free repair but the service center is demanding money from me, It is with extreme displeasure I am requesting you to take necessary action and provide me with a quick solution during this summer time.

Message recieved from Daikin:

Daikin Customer, Ref id CHE[protected].Cx id is.[protected] Do not pay ONLINE advance for Installation, Service, repairs without visit and receipt.

I have further attached the bill of purchase for your reference.

Someone in Daikin customer service is listening and paying attention.

AC stopped cooling again, switches off, FTKH50RRV16 (Split AC). Last year in Sep'20 we suffered the same problem. The PCB was replaced & Servicing was also performed, however happening again.

See my plight, for your information, I have another Daikin JTKM35S (Split AC), the PCB stopped working within a month of buying the new AC... can you imagine, it's terrible, horror story!

Since then I have stopped buying Daikin, have started buying Carrier and Bluestar, and will spread the message.

Maybe someone in Daikin customer service is listening and paying attention.

AC stopped cooling again, switches off, FTKH50RRV16 (Split AC). Last year in Sep'20 we suffered exactly the same problem. The PCB was replaced & Servicing was also performed, however happening again.

See my plight, for your information, I have another Daikin JTKM35S (Split AC), the PCB stopped working within a month of buying the new AC... can you imagine, it's terrible, horror story!

Since then I have stopped buying Daikin, have started buying Carrier and Bluestar, and will spread the message.

Hi, I am from hyderabad my name is mohammad amjad ali, I believe too much before buying daikin but i am very upset because with one and half year I was getting problems in ac, first some was coming than after one month cooling was totally down. I am very sad because I left so many brands and i purchase this brand. But what I got so many complaints in this brand.

What I said is all true send me one technician to solve my problms.

Thanking you
Your customer
Mohd amjad ali

I bought a one ton Daikin AC just 2 months ago around end of March... During installation itself the outdoor unit had a PCB issues and the vendor Vijay Sales, Thane for it replaced... Now just two months later the AC had broken down and the technician from Aeon services days it's a PCB problem... He further stated that it's is because it is a one ton AC and the room is bigger, which is 15 ft by 20 feet... Now I spoke to two individuals who are into AC servicing for the past 20 to 25 years and they both told me that if the room is bigger it would at the most out pressure on the unit and have an effect on the overall life of the AC, but there's no way that it would cause any PCB related issue... Most importantly the AC is just two months old... Please look into the matter and give me a permanent solution to this problem...

Outdoor unit of my AC is loosely fitted causing a lot of rough sound - noise pollution and it may fall down anytime, the problem is present from the beginning but inspite of repeated reminders, not corrected during service time.