Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Hi,

I purchased a daikin ac and the invoice number is - amb-cnt-19-1083
Model number (Outdoor)- rkls0tv16v
(Indoor unit)- atkls0tv16v

And it was installed by sukhmani aircon authorized service provider on 27/10/2019.

A few weeks back i started facing cooling issues and i lodged a complaint on 19/05/2020.
My complaint number is - del[protected]
Customer id is[protected]

They visited 4 times till now and unable to resolve the issue. Every time they send some new guy which has no clue about previous work and they keep wasting my time.

I called their manager and seniors but they were also unable to provide me with the answers.

It has been 6-7 days and i'm struggling a lot with them. I lodged twitter complaint too and they said they are discussing the issue with the team.

As you know, the current temperature is too hot and it's difficult to survive without ac.

I've my family members too and they are also facing other health issues due to high temperature.

I'm calling and requesting them everyday but they are not taking the requests seriously.

Now, i don't have a clue about how to fight against them.

Below are the details of the service providers -
Company name - sukhmani aircon
Mb - [protected], [protected]
Email - [protected]@gmail.com


Please help and guide me to resolve the issue.

Daikin - the after worst after-sale service providers. They absolutely dont bother about a customer's experience and difficulty.

Would not recommend their products and services to anyone. Smaller players are more reliable and prompt.

Very unprofessional!!! Not daikin. Please advise known sources not to buy any daikin products.

From day 10, i am complaining about my split ac to customer support team and authorised dealer. But now almost 2 years is completed but there is no any positive response from daiken. They are doing just fraud to the people. Very dissatisfied from daikin. I ever see this type of poor customer support from any brand.

Ashok patel (+[protected] the vendor i got through sulekha asked for 6500 for ac circuit replacement. I paid 4500 as advance but now he is procrastiating the service and not picking the call.

I've purchased daikin ac from amazon and got it delivered on 21 may. I got a message from daikin on 22nd may that a person will come for installation and got his number along with the message. Now the worst part is when i'm calling that number to confirm when he's gonna come to do the installation he's claiming that he's not from daikin and he blocked my number after i called him multiple times. Now when i mentioned same to daikin customer care agents they are giving some vague responses that your issue will be resolved apart from that nothing else from their side.

I bought an Daikin 1.8 ton Ac last August and, The Gas of ac is leaked automatically .
I register complaint in Daikin and mail them for the service but no response taken at all. So I m very irritated with that. Please Take a serious action on it. Very bad response from them.

I purchased a 5 star 1.5 ton Daikin inverter AC model no. FTKG50TV16U on 17 April 2019. Very soon, within 10 days of its installation, it's indoor PCB (as I was informed by the Daikin technician) was damaged and the AC started working as a non- inverter AC. I mean the AC would run until it reached the set room temperature and then the compressor would trip. Again the compressor would start running when the room temperature would rise to 2-3° celcius. On complaining, the PCB was replaced by the Daikin technician after 15 days. But, to my dismay, the problem of the tripping of the compressor remained unsolved. On complaining about the same again, I was told that both of the PCBs of the indoor and outdoor units would be replaced. After a long waiting and repeated complaints, the PCBs were replaced in the first week of October 2019 (when the atmospheric temperature fell to somewhere around 26-28°C). So, I couldn't use the AC after that. But, after winter season when on 15th April 2020 I switched on the AC, it didn't start either. The compressor ran for a few (15-20 ) seconds and then broke down completely. Then, I sent an email to the Daikin but got no reply from them till today.

Balram Malik
Bulandshahr, UP
Mob. [protected]
[protected]

General service and not cool

I buyed new daikin inverter ac of 1.5 ton inverter..i hav been facing prob. Since the time i bouht it..i hav called 6-7 times since i bought it..i buyed the ac on 6 april 2019..recently i call the customer care in february for the prob. That ac. Is not working..the company person came nd told me about the gas leakage..he charged it and after few days it again stopped..i called again bt this time i cant register my complain due to lockdown and service suspension...i hav been calling since march last week when the warranty was valid..now the company person is telling that the warranty is expired on 7th april 2020..wats my fault..moreover..wen he came..he fix the prob. By pasting teflon tape..now he is telling the whole system will b taken to company nd checked for nitrogen..the company person who are coming are not skilled and dont behave properly..they are telling me about any inner leakage..only within one yr i called the company several times..i am facing prob. Regarding this and this summer...i need the prob. To b solved..and new system to b given..

Sir,
I have purchased a diakin split jtkj50tv16u rav air conditioner with bill no-se-371, dt.20.04.2019 at sonovision, ashoknagar branch, eluru-andhra pradesh.
Three months after installation of the unit the density of the cooling was decreased drastically. At that time i had complained to the sonovision shop personnel on 17.07.2019 with reference no - vij[protected] regarding the issue and they have arranged a technician to resovle the issue.
Technician attended for resolve the complaint and cleaned the inside mesh with water and advised us due to dust pooled inside the mesh it was happened. Some days later the situation is worsen and only air with out cooling is out from the unit.
Due to supporting by the weather condintions, we felt comfort in the room temparature and ignored the usage of the airconditioner.
Now we have again complained to the dealer sonovision on 20.03.2020 with reference no - vij[protected], but till date nobody has attended for resolve the issue. We are suffering from a lot of inconvience due to the service rendered by the compamy. Please rectify the problem as early.
Thanking you sir,

Split AC of 1.5 TR DAIKIN make is not working.

contact No. [protected].

It is installed at server room of CCTV at District court of Sultanpur.

Two free servicing information is printed in a 4 page warranty card expecting the customer to read it for claim. I was neither informed by kohinoor sales team nor gennext services of such beneficial service.
Miss anju from your mumbai office assured me to get one service in march'19 on my email dated 23.12.19 but she has not yet replied. She is not reachable since that day. It would be good if the company stands by this commitment.

Dear sir/ma'am

Our ac daikin inverter is not working since one month and we have already paid to them to replace parts. Even after replacing it doesn't work and they are sending their executives again and again but they are not responding.. They are unnecessary harassing us by making us call again and again.. Mr vipul shah has provided us wrong commitements pls remove him from his job

Dear sir,

Hope so all is well!

I had purchase daikin 1.5 ton split a/c 4 star rating model. Once unit has been installed after i put switch on the unit that time indoor unit pcb board has been spark and not working than i complaint to were i was purchase that person he is telling bring to my shop that i will see what is the problem.

These kind of after sale service is giving daikin? Still he had not given to me tax invoice. And were i purchase daikin a/c he is the authorised dealer of daikin.

Daily i am calling since last one week after that he has taken my indoor unit pcb board and while taking he tell me i will bring new fresh one pcb board but he had bring my old one only with alteration/ repair. I want to ask seriously you are giving these kind of services to your customers.

I had buy from these supplier (Warsi cool services) shop no. 4, olive exel chs, plot 16, sector 42, seawoods, nerul, navi mumbai, maharashtra 400706, india

Worst ever after sale service, first of all the product was not delivered on time.

And the ac which was delivered it was defective piece and seller do not want to replace and even to repair we have to take the item all the way to his shop never recommend these seller to anyone.

Your response is highly appreciated.

Dear Sir/Mam
I am using Daikin AC (Model Number-FTC50QRV161) from last three
years. from last 1and half years i am facing swing issues repeatedly. I am
already changed Swing two times. But every time daikin service engineer fit
the swing after two month this got damaged too. I don't know when will this
problem solved.
i fed up keep complaining again and again. And when i again complain about this...

Hi my name rupa from tamilnadu

I owned daikin before 4 years.. I did not face major problem. But past few months giving trouble. We booked call and daikin mechanic came and changed outdoor motherboard. He charged to 5500 include service charge. Only 2 days it workedcproper.. After 2 days ac works only morning time (Generally we don't use in day time. Only we use on night time this am mentioning hear inform very short usage since 4 years) night time not working. Again i called responsible person he told to buy stabilizer. Night time voltage is 240v.. Inverter will work on this volt... Then why should i need to buy stabilizer

Dear sir / mam

Greetings from surat, gujarat!

Timer light is blinking in my ac. Unable to operate the machine, despite several efforts (Changing modes etc.). Local technician claims that circuit board needs to be changed. Kindly suggest way forward.

Came across several negative feedback about daikin ac online. Very disappointed to have your machine.

Hope to have some response soon, as no call back on mobile.

Best regards,
Rit desai
+[protected]

We have fitted almost10-12 ac's in our office but we are facing issues like
1) temperature sensor not working - lot of variation in temperature making it irritating
2) water leakage from ac's - need to make the ac off after 15 min
3) remotes getting hang/ not working - even after changing the battery
4) stagnant water smell - making suffocation
Problem is more in conference rooms

I purchased a daikin air conditioner of 1.5 ton on 10th april, 2019. There has been gas leakage in ac thrice and when i called the service center, they came and did some temporary fixing which did not last long. I am fed up and have tried calling kanpur area's head management of daikin but they seem to be quite ignorant to the issue. Therefore i am raising this issue here. If the ac has some serious issues, i make a humble request to change it because rs 32, 000 means alot for a middle class man.

I purchase an a. C. Machine, but the company sent an unskilled person to instal the machine who had no engulf knowledge and thus he could not install the machine properly even he took two days to install the machine and he made the machine dirty not only that he could not made me understand the procedure of the machine and remote control. So the machine is not working properly. And there is no successfully result by calling to [protected] from my mob. [protected] again and again. I am being harassed continuously by the company as there are no result when i did whatsapp to [protected] and call to [protected]. The person who is provided by the customer care service clearly denied to give us the service (Koyal techno service). It is 5 months passed from purchase the machine, in this circumstance i want to return the product if the company can not give adequate service withen 6th september 2019 otherwise you are requested to make me know the procedure how i return the product.