Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

I have purchased a daikin five star inverter air conditioner on 2-jun-2020. The invoice number is in-qsig-1159. As per daikin, warranty is valid only if it is installed by daikin authorized personnel. Daikin call center informed me that installation charges will be 599+tax, but the installation personnel charged the below amounts totaling 3650
Travel 400 - they do not have an answer if they are authorized to charge this
Wire 600 - they used the same wire to connect from mains to external unit and form external unit to internal unit, but claim that company provided wire does not withstand the load from main power!! It is not related to length.
Winding 150 - for applying tape on the insulation material!!
Extra charges - 100
Installation charges - 1500 if you buy from amazon, installation charges are 1500, otherwise 599+tax. Wonder how it matters to them where i buy. Is the installation different if i buy from amazon?
I have raised a complaint 2056324 in consumer help line. Daikin provided me their complain number vij[protected]. Without any resolution, the complaint is marked closed by daikin

I purchased your product of 1.5 ton ac model no.:-ftl50tv16w4 (3s)
On 23 feb. 2019 and after completion of 1 year cooling coil is damaged as per engineer said to us..
Is this your faulty product and reliable for only one year till your product under warranty..??
We paid a amount of 25k and after one year engineer said to paid more for changing cooling coil and gas filing charge approx.12k..
You are fooling us..
You have to think about this and solve our problem as soon as possible by changing this faulty product to new or repair our product.. And mind it we are not giving any more amount to you for this faulty product..
We do have other company ac product for about 5 years but we never have been suffered this type of complaint..

I will file a complaint under consumer court.. Shame a same product of yours.. We are very disappointed..
Never thought daikin have such type of complaint..

I have been provided a defective unit of the daikin 1.5 ton split inverter ac that i purchased from reliance digital sector 29, gurgaon. I have been facing trouble with the unit from the day it has been installed.
1. 5-jan-20: the air conditioner was installed by the reliance digital service team. Post installation, the engineer mentioned that he could not get the ac checked as it was winters and the compressor would only function when the ambient temperature is higher. He told us to test the ac during the summers.
2. 16-may-20: when i used the ac for the first time during summers it did not work. Raised a complaint for the same and the service engineer from reliance filled the gas in the ac.
3. 18-may-20: ac stopped working again. This time the reliance service engineer did external piping and filled the gas again and charged inr 5, 750 from me.
4. 30-may-20: the ac stopped working again the reliance service engineer checked it multiple times and finally confirmed that the internal coils of the ac are faulty that is causing the problem.
Since then, they have not replaced either the product, or the coil. They are not ready to refund the amount. Moreover, the service head mr. Manoj yadav, has stopped answering our calls.

I bought two daikin ac three years ago. Models are ftkm50prv16.
After free services we continued service with local service centre of daikin (Daikin smart service) in anand, gujarat.
After some time they stopped answering us and the person whose name is mr. Sarfaraj is very arrogant and behaved rudely. Now the guy is not picking up the call nor answering my calls. After so many failed attempts we contacted the other local service guy and did services of both ac.
Is this the proper way to behave with customers like this? Is this the services you provide after sales?
After such experiences why should we continue with your brand?
It’s better to buy new ac of other brands after such experiences.
Please take care and take actions against such arrogant people. Believe in quality of service.
Kindly provide me the better solution.

Plz provide a servicing but purchase as on 28 may 2019 due to covid 19 company says cant possible plz solve

M : [protected]

I have purchased new daikin window ac from international electronic agencies amritsar on[protected]. It has caused a problem in the very next day. I requested mr. Jatinder singh, service engineer of daikin air conditioner in our area to fix my problem but he just replaced some original parts with the local manufacturer parts and then told us to sign satisfactory reports. Now the company is not interested to have communication with me and have started ignoring me. I want my ac to be replaced as it has not worked since the installation. I have spent money not for local manufacturing parts to be replacedwith original one when the unit is having manufacturing problem.

Issues with daikin ac recently buyed from shahs chennai anna nagar branch on february 2020. Now the ac stopped working all of sudden. Fed up and really frustrated of contacting daikin customer care and shahs showroom chennai.
Contacted daikin regional sales manager mr. Ashok ([protected]), who doesn't know how to handle a customer. To buy a ac from showroom do we need to be a qualified technician, the way he asked the question seems not to fit for this position. We spent money and bought ac, the way ashok spoken with me made really frustrated.

I purchased diakin 1.8 ton ac from amazon order number[protected] on 23rd may and ac got delivered on 26th may. Installation request was also raised for the same under service# del[protected]. On 27th engineers from mahadev air conditioning who are authorized partners of diakin came and did the installation but compressor was not working. They said that someone will come the next day to fix the issue. Since then i have been constantly following up with mahadev air conditioning as well as diakin customer care but no one has come yet. Now they are passing the installation request from one service partner to another. From mahadev they passed it to saini air cool and from their to lakshya enterprises but no one has come even to check the problem so far.
I request you to urgently look into the matter and get it resolved. I can be reached at [protected].

Sir/madam,

My name is anish singh. I have purchased 1.5 ton split ac of daikin from your authorized sales outlet from aermec hvac engineering co. At rajapuri, uttam nagar on 24 may 20. As per the dealer promise, it was to be installed on 26 may 20 but at about 1900hrs he send an unskilled technician, who were not adhering to the govt guidelines of putting mask and shoes cover while entering inti others premises for service etc and it was not installed. Besides the same there was extra charges which was to be given by dealer as he has promised that it will be 'with kit' (Mentioned in bill also) and dealer response was rude and disappointing even pathetic.

On 27 may 20, i called up daikinn customer care and registered my request for demo and installation vide ref no del[protected] and on the same day i received a call from impulz software that it will be installed on may 28 so i took leave particularly for this purpose from my office however, till today i, e, 29 may there is no response.

In this regard i have also sent an email to them.

Daikin company failed to provide service in time therefore my request is to keep the product under warranty if it is installed by private vendor because of your failure in providing services in time bound manner.

Anish singh
[protected]

Hi,

I purchased a daikin ac and the invoice number is - amb-cnt-19-1083
Model number (Outdoor)- rkls0tv16v
(Indoor unit)- atkls0tv16v

And it was installed by sukhmani aircon authorized service provider on 27/10/2019.

A few weeks back i started facing cooling issues and i lodged a complaint on 19/05/2020.
My complaint number is - del[protected]
Customer id is[protected]

They visited 4 times till now and unable to resolve the issue. Every time they send some new guy which has no clue about previous work and they keep wasting my time.

I called their manager and seniors but they were also unable to provide me with the answers.

It has been 6-7 days and i'm struggling a lot with them. I lodged twitter complaint too and they said they are discussing the issue with the team.

As you know, the current temperature is too hot and it's difficult to survive without ac.

I've my family members too and they are also facing other health issues due to high temperature.

I'm calling and requesting them everyday but they are not taking the requests seriously.

Now, i don't have a clue about how to fight against them.

Below are the details of the service providers -
Company name - sukhmani aircon
Mb - [protected], [protected]
Email - [protected]@gmail.com


Please help and guide me to resolve the issue.

Daikin - the after worst after-sale service providers. They absolutely dont bother about a customer's experience and difficulty.

Would not recommend their products and services to anyone. Smaller players are more reliable and prompt.

Very unprofessional!!! Not daikin. Please advise known sources not to buy any daikin products.

From day 10, i am complaining about my split ac to customer support team and authorised dealer. But now almost 2 years is completed but there is no any positive response from daiken. They are doing just fraud to the people. Very dissatisfied from daikin. I ever see this type of poor customer support from any brand.

Ashok patel (+[protected] the vendor i got through sulekha asked for 6500 for ac circuit replacement. I paid 4500 as advance but now he is procrastiating the service and not picking the call.

I've purchased daikin ac from amazon and got it delivered on 21 may. I got a message from daikin on 22nd may that a person will come for installation and got his number along with the message. Now the worst part is when i'm calling that number to confirm when he's gonna come to do the installation he's claiming that he's not from daikin and he blocked my number after i called him multiple times. Now when i mentioned same to daikin customer care agents they are giving some vague responses that your issue will be resolved apart from that nothing else from their side.

I bought an Daikin 1.8 ton Ac last August and, The Gas of ac is leaked automatically .
I register complaint in Daikin and mail them for the service but no response taken at all. So I m very irritated with that. Please Take a serious action on it. Very bad response from them.

I purchased a 5 star 1.5 ton Daikin inverter AC model no. FTKG50TV16U on 17 April 2019. Very soon, within 10 days of its installation, it's indoor PCB (as I was informed by the Daikin technician) was damaged and the AC started working as a non- inverter AC. I mean the AC would run until it reached the set room temperature and then the compressor would trip. Again the compressor would start running when the room temperature would rise to 2-3° celcius. On complaining, the PCB was replaced by the Daikin technician after 15 days. But, to my dismay, the problem of the tripping of the compressor remained unsolved. On complaining about the same again, I was told that both of the PCBs of the indoor and outdoor units would be replaced. After a long waiting and repeated complaints, the PCBs were replaced in the first week of October 2019 (when the atmospheric temperature fell to somewhere around 26-28°C). So, I couldn't use the AC after that. But, after winter season when on 15th April 2020 I switched on the AC, it didn't start either. The compressor ran for a few (15-20 ) seconds and then broke down completely. Then, I sent an email to the Daikin but got no reply from them till today.

Balram Malik
Bulandshahr, UP
Mob. [protected]
[protected]

General service and not cool

I buyed new daikin inverter ac of 1.5 ton inverter..i hav been facing prob. Since the time i bouht it..i hav called 6-7 times since i bought it..i buyed the ac on 6 april 2019..recently i call the customer care in february for the prob. That ac. Is not working..the company person came nd told me about the gas leakage..he charged it and after few days it again stopped..i called again bt this time i cant register my complain due to lockdown and service suspension...i hav been calling since march last week when the warranty was valid..now the company person is telling that the warranty is expired on 7th april 2020..wats my fault..moreover..wen he came..he fix the prob. By pasting teflon tape..now he is telling the whole system will b taken to company nd checked for nitrogen..the company person who are coming are not skilled and dont behave properly..they are telling me about any inner leakage..only within one yr i called the company several times..i am facing prob. Regarding this and this summer...i need the prob. To b solved..and new system to b given..

Sir,
I have purchased a diakin split jtkj50tv16u rav air conditioner with bill no-se-371, dt.20.04.2019 at sonovision, ashoknagar branch, eluru-andhra pradesh.
Three months after installation of the unit the density of the cooling was decreased drastically. At that time i had complained to the sonovision shop personnel on 17.07.2019 with reference no - vij[protected] regarding the issue and they have arranged a technician to resovle the issue.
Technician attended for resolve the complaint and cleaned the inside mesh with water and advised us due to dust pooled inside the mesh it was happened. Some days later the situation is worsen and only air with out cooling is out from the unit.
Due to supporting by the weather condintions, we felt comfort in the room temparature and ignored the usage of the airconditioner.
Now we have again complained to the dealer sonovision on 20.03.2020 with reference no - vij[protected], but till date nobody has attended for resolve the issue. We are suffering from a lot of inconvience due to the service rendered by the compamy. Please rectify the problem as early.
Thanking you sir,

Split AC of 1.5 TR DAIKIN make is not working.

contact No. [protected].

It is installed at server room of CCTV at District court of Sultanpur.