Daikin Air Conditioners / DaikinIndia.com Complaints & Reviews

Purchased this ac last year. Started having problem with it's cooling. Complained to the dealer, which was attended to on 08.04.19. I was told that there is leakage of gas and another team will visit to do the needful. Afterrepeated reminders, another person visited and told that fan of the compressor is defective, will be replaced. Even after repeated reminders, it has not been rectified. Daikin complaint no. Is[protected], april 2019

Sir,

This is to bring in your notice that i bought a daikin split 1.5ton ac from naresh trading company raipur chattisgarh on[protected], since installation i am facing issues like (No chilling, auto off only green light blinds), in this 3 months i have faced the same issue 3times for which i have registered complain back to back, and technician comes after long follow up and do a temporary solution, but i am not getting any proper solution from the tech team...

Yesterday mr. Manoj the technical person told me that the outer part is having error. I have informed the same to mr. Savio but not getting any proper response as i want my piece to be exchanged with the new one asap.

I am really got harassed and i will go legal if i won't get any solution with in 24hrs.

This is the current complain registered on 22-23 april 2019.

Dear customer, your service request is received vide ref. No. Bhu[protected]. Your unique customer id is 12028146. Thank you, daikin.

Waiting for a proper response...

Regards
Anshul patel
[protected]

Hi,

I have purchased a daikin 1.5 ton inverter split ac in may 2015 ; model : ftkp50prv16.. For the last three days it has not been working so i called customer care and book a service call.. Technician came the next day and said outdoor unit pcb gone and it would cost[protected].. I was shocked.. Its been 4 years only and pcb gone.. When i asked him he said it might be due to power flucatuations, erarthing (My has proper earthing), need double booster stabilizer (I hv single booster stabilizer) etc etc..

Very bad and i request not to prefer daikin inverter acs...

I have purchased new daikin air conditioner from maya electronics hisar (Haryana) on 13.04.2019. Today is 25.04.2019 and from last 12 days no one came to install that a. C. It is said to me by dealer that in two days your ac will be installed but even after 12 days it is not installed. I think have make a mistake to choose daikin. Kindly take action against responsible persons and make them accountable. Also reslove my issue at the earliest.

Dear customer, your service request is received vide ref. No. Gha[protected]. Your unique customer id is 10275446. Thank you, daikin.
Above complaint made on 13th april 19, as per the service engineer the compressor is found defective which needs replacement. After several calls to daikin service center no progress made todate. The company's after sales service is extremely poor. This company only believes in selling products.

Sir/madam my ac is not working properly since 1 year. I have complainted about it. Your company has sent condensar for replacement which is not get replace till now. Replacement condensar was delivered at service centre one week ago but not yet replaced. Please solve this as soon as possible. Please note that kindly send some solution to it otherwise i will complaint in your main branch.

श्री मान
मेरा डाकिन एयर कंडीशनर ठंडी हवा नही दे रहा है ब्लोवार ठीक तरह से काम कर रहा है लकिन एयर कंडीशनर की मशीन काम नही कर रही है कृपया मेरी शिकायत को दूर करे मैंने दिनाक[protected] को डाकिन एयर कंडीशनर खरीदा है मोडल नंबर DAIKIN AC 1.5T 3 STAR
MY MOBILE NUMBER [protected]
MY NAME LALIT KISHORE PAREEK
ADDRESS
158 RAGHUNATH COLONY NEAR SHAKTI FARM HOUSE BIJAINAGAR
DIST AJMER STATE RAJASTHAN PIN 305624

Hello daikin,
It is intimated that i had purchased a daikin jtkj50... Invertor ac from trivandrum i. E. Eham digital, travancore mall in 2018 march last week. Within a year the ac is giving error code e8. Since i was not familier of that error code i didnt take notice of that. But in march last week to this day the error code is appearing very regularly. Then i searched for it in google and came to know that it is related to high input current and may be due to pcb fault etc.
I am now worried. How come a brand new ac developed pcb error just in first year of its operation. That means the ac was faulty and may also be programmed to show error at the fag end of the warranty year. This is a very poor quality standard daikin is maintaining. I shouldnt have opted for daikin. Since then i, ve called many daikin mechanics but none is able to identify the problem and its solution. I'm now in tension as daikin will charge me thousands of rupees for a defective ac. Despite it being an invertor ac i have purchased and installed a voltage stabilizer also.
Plz do something. You are a reputed brand and should have maintained top quality standards. If you require any other info for my complaint resolution plz write back.

Sunil raghuwanshi,
Trivandrum.

My 1.5 ton Split AC model no. FTKP50QRV16 (indoor unit) + RKP50QRV16 (outdoor unit) was not cooling effectively. Upon complaining at Customer Care they have referred the matter to PRIYA ENTERPRISES, no. 5/58A Bajanai Koil street, Vijayanagaram, Medavakkam, Chennai - 600100.
Diagnosed as GAS LEAK and the indoor unit was taken to their workshop and returned on[protected] after necessary works. It was handled very badly during transport leaving tell stains and scratches. Cooling performance was satisfactory but in due course it developed unusually noisy, which they claimed normal due to ageing. Of late the cooling effect has reduced and got the indoor unit serviced on[protected] by another Daikin authorised dealer/service agent AKASH ENTERPRISES of Pallikarani, Chennai 600100. During Servicing they have pointed out to cracks to the internal body part which according to the service engineer is the reason for the unusual noise.
As we had no access to the internal parts we did not know about the damages caused by Priya Enterprises during the repairs carried out by them.
We sincerely hope that Daikin will take action on Priya Enterprises for the damages during repairs at their workshop and during transport and also replace the cracked body part.

On 9.3.2019 my daikin ac got repair so i search for customer care of yours suddenly one servcice centre named shrishti electricals called me and said that they are your official service centre for chennai so we believed but they sheated us by doing fraud service and got 8000 rs from us the next day ac didnt work their address is 46/5, 18th cross street, adayar, chennai 6000020 and contact number is [protected], [protected] they are misusing your brand which will definitely going to damage daikin brand kindly take necessary actions aginst the company which is damaging your brand name.
Affected client mr. Rajarajan contact no.[protected].

We are using 108tr split ac since 01 year & its com-pressure is not working properly since one month, i already complaints raise by customer care complaints no. But service is not providing yet,
Kindly request you to provide service on priority basis. We are suffer a lot to using this ac, i am not spectating such type of service provide us, my coplaints no. Is 20263967.

I bought a new air condition on which company is supposed to provide free installation. When i registered the request on toll free number of company's line, they agreed and sent me a conformation sms mentioning that the request will be dealt with in due time and also provided me local dealer number who was supposed to handle this request. Somehow it's been a week and still no one has came or contacted me to install the unit. I have complained and requested several times on the same helpline number and every time i got an answer that the request will be dealt with priority and then after there is no revert back for any action taken on it.

Very pathetic service from you guys i am facing now a days. Your service center is so pathetic. I bought ac of daikin on oct 2018 but i fitted it on feb 2019 at that time cooling is fine due to whether. Now on 4-apr-2019 when i start my daikin ac it blows warm air because cooling gas is over. Then i register complaint on your cc team they gave me the complaint no 20181123 which was opened on friday[protected]. Then on 06.04.19 your service executive reach at my home and said i dont filling the cooling gas i am only here to check whats the problem in ac. He also trying me to sell some coating paint on ac. His mob no is [protected]. After that i again call to your service center no [protected] they told we will arrange it on sunday but i told him sunday is you office closed. He told me we will arrange sir. Nobody came on sunday. Then i again called up on monday (Yesterday) they told me we dont have any staff today so we will send by tuesday (Which is today[protected]. I called up him in the morning he told me executive is on the way with cooling gas. I again called up him just now at 1.35 pm they change the statement and saying we will trying to send the service executive by tomorrow. So my point is daikin is providing service to customer in this bad way. If today my ac is not worked properly i will definite by tomorrow filled the consumer case against daikin ac india. And also post it on social media that dont buy the product of daikin. My contact no is [protected].

I have registered my request for servicing my ac today 06.04.2019 id[protected] but it is not being attended i have been left on the mercy of local service dealer who is not attending it properly, how service person called me at 2.59 pm that he is coming but at 4.44pm i again called him he made excuse that it is late i cannot come his mobile number is [protected]. How strange is after about 2hrs he refused to come. What a sad state of affairs customer is at mercy of local service dealer. Such a big concern has kept 3rd class service persons who make customer suffer. It is requested to take legal action against the service centre.
In the meantime to make arrangement for redressal of my complaint to make my ac functional.
[protected]
[protected]

Dear sir,

I would like to inform you that i’m very disappointed with service of daikin india from last one week we take many follow-ups with helpline number, head office for my a/c repair and still it’s not done or we don’t get any response also now i’m thinking that why we purchase daikin a/c we have many option in market but sorry to say i’m not prefer daikin a/c to my friends and others.

Now i do call in help desk and head office daily or after 2-3 days now this is my daily routine work because my family don’t sleep in night because of a/c problem.

I’m talk with dealer (Deepkamal ele.., ahmedabad., gujarat.), but no solution done

Toady again i log a call in help desk and talk with he says please give me a 2 hours’ time i just call to you but after 2 and ½ hours no call come then again i call customer executive says this guys call to you within 5 min but again no call below is detail of my call log.

Complaint number : 20103574

I registered a complaint on 1st april 2019 regarding dust in the ac and unnatural sound from the ac. They informed that within 24 hours they will attend. On 2nd april cool service kottayam contacted me and informed that their technician will attend on 2nd april itself. But nobody attended. On 3rd i contacted cool service centre and they told that all technicians are on leave. Hence unable to attend on that day. But will attend on 4th. On 4th i contacted your customer care and they informed that it will be attended soon and given a technicians phone number also. They told that the technician will call me. But he didn't contacted me and after that i contacted him. He informed me that they will attend soon. But today till 5th evening 5.15 nobody contacted/ attended the complaint. The case is not escalated to the higher authority also. We the customer of you expect a good service/ respond from you. The reason may the place is around 50 km from the service centre. Hence request you to kindly intervene in the matter and resolve the issue. George jacob, thenkallunkal house, muttom, idukki, kerala, 685587 my customer id is 11242984

Hello sir
In a-7 east krishna nagardaikan ac have opened shop and there workers create nuisance. There are so many bikes and cars they park here and there. They stand outside the shop in morning and evening it create awkward for us to stand in balcony. This creates a problem for us to park our car. This is a residential area so how can they work? I want you to take some action urgently.

I purchased a inverter 1.5 ton split ac from vijay sales indirapuram on march 24, 2019. It got delivered at my place on march 26, 2019. I received a installation call (From unique refrigeration, vaishali) on the same day and i informed them that i will not be available home hence place arrange installation on saturday/sunday. I did not received any call post that. Waiting on saturday for the complete day i called them (Udhav) on sunday morning at 10.30 am where in he confirmed me that engineer will come by 4 pm today. After me following up with the engineer for 10 timed he reached to my place at 6 pm. He started installation. External unit was suppose to be hanged on the ceiling as there is no other space for the same. He hanged the unit after making 10 different holes in my ceiling but still he was not able to hang it straight. When i asked him to do it properly he started saying"ye aise hi lagta hai". After i forced him to do the corrections he started doing a new hole in the ceiling and with the hammer he spoiled the external unit while installation. I sent him back without installation.

Today its been 8 days and my ac is neither installed nor replaced. I have spoken to 10 different people in daikin but no support received from your end.

I purchased a new 1 ton inverter AC in january 19 and got installed in january itself. It was cooling at the time of installation, but instllaer guy said it is normal as it is winners, I still registered another compliant for cooling next day, but still Soaking technician gave same excuse that it is not cooling due to winters. now I registered a complaint in March and they are saying, it's gas leakage, They should have replaced the unit just after installation as engineer should understand the issue instead of blaming winters

I had purchased 2 nos. Of daikin ac's of 1.5 tons. During installation service man charged for electrical cable charges as rs. 100 per meter. That's fine. It is also clearly said during purchase. However during installation the service man charged rs. 1100/- (7m for one ac & 4m for another ac). I asked clearly, that much length of cable is not put in place and argued the installation guy.