Dell India Complaints & Reviews

Hi I purchased a computer and they promised me goodies worth some money.
They send the following mails which are below and I never received the products.They are luring the customers without delivering the goodies.I registered on August 17 2011 and its more than a month.

-------- Forwarded message[protected]
From: Joyride <[protected]@joyridebegins.in>
Date: Wed, Aug 17, 2011 at 10:02 PM
Subject: Your Dell and Disney Pixar Cars 2 gifts
To: [protected]@gmail.com
Cc: [protected]@joyridebegins.in


Thank you for validating your information. These are the details we have received from you. In case this information is incorrect, please re-enter your details to redeem your goodies.

Service Tag Number : Fq78vq1
Model Purchased : Inspiron 620S
Purchased From : Dell Direct
First Name : Mohammed
Last Name : Shahid
Address First Line :
Address Second Line : r
City : chennai
State : Tamil nadu
Pincode : 600017
Mobile : 9176322
Landline :

Your gifts will reach you within 15-21 days of validation of the information entered. If its a remote location, it would be around 1 month.

You can now also access the private links on the site, using your e-mail ID as a User ID.
Your password is:Mohammed3

For any query please call us on[protected] or email as on [protected]@joyridebegins.in

On Fri, Aug 12, 2011 at 3:43 PM, <[protected]@dellteam.com> wrote:
Dear Mr. Shahid,

Warm greetings from DELL !

order # :[protected]

Further to our discussions today with the respect to the Disney goodies, Sales team is ensuring that the goodies are sent, Once you registers on website gifts will be delivered to you within 15-21 days
of validation of the information entered. If It’s a remote location, it would be around 1 month. You can also get a response by sending an email to [protected]@joyridebegins.in for the status .

please feel free to mail me for any clarifications.


Thanks & Regards
Pavithra G.I
Customer care specialist –CSMB
Dell | India CSMB customer care

For Tech Support Call[protected]
For Customer Care Call[protected]
For Sales Call:[protected]

Get online support by visiting: http://support.ap.dell.com/
My work schedule is 9:00 am - 6:00 pm(Mon-Fri)

Hi
I had registered a complaint about a dell monitor after holding my call for about an Hour and multiple transfer. I had to call them for more than one week continuously to reach the right person. unfortunately no one has come to service for the registered complaint. I was given reference number by which i could do nothing but wasted my time again calliing them everyday. Can anyone help me to resolve this issue?

Dell monitor: model 1920B
referance number:[protected]

Thanks
Raju

Dell customer care suport take my 30 min and they will forward my call to support executive to executive.

And Call are busy busy.

i had purchased dell streak 3 months ago , and i an have faced many times a same issue regarding the touch , the phone gets strucked while touching it does not responses the touch doesn't works this problem regarding was faced by me 4 times in this 3 months face and i have passed it on to dell service station an they had assured me of phone replacement but they had assured me they will take 10 working days for its replacement but now 20 days been passed but i have not got satisfied and when i had called them the gaved ,me answer that the company have not passed it on to them the phone will be there in next week and they have answered me this 3 times in this 20 days so i m facing the serious issue and i want it solved in this week

I bought Dell Laptop few months ago, I had a problem with 1 of the USB portal, its not reading when I try with my pen drive, I went to authorised Dell laptop service center, they have formatted my laptop without notice, now I lost free trial usage of McAfee anti virus valild for 1 year, now I am pushed to buy a new anti virus software which cost about Rs 2,500, not only that many software are an all lost....!!!!

The worst service I have faced with DELL...........!!!!!!!!!!!!

I request you all beware on the DELL laptop service center's

Hi all,

I want to raise a complaint against dell authorized dealer Mr. Alum Khan ,TouchStone Technologies Marathalli Bangalore (Confirmed from dell help line no [protected]).

I have paid the money 24500 INR (24000 k for laptop,500 for courier at my Gurgaon Haryana address-See the attached Bill) for the laptop Dell vastro 1014 (details in bill)).

I paid from my hdfc credit card(HDFC CREDIT CARD STATEMENT for verification),

Now from one month he did not send the laptop via courier (The time I Paid I was in Bangalore working there , got transferred from Bangalore to Gurgaon Haryana So he had to Courier it to address given in bill).

But He is not picking the call or replying to SMS.

He wants to take all the money without giving the laptop.

Please help me getting back my laptop or Money(if laptop is not exactly the same configuration he gave in the bill)

Core 2 duo processor,
4 Gb ram
& 500 Gb hard disk.

We purchased a Dell inspiron all-in-one desktop in July,2011. A week after it was purchased the desktop gets crashed. after 2-3 times calling the tech support, an executive comes & changes the MBD & HDD, but OS disk is missing. We are advised to purchase it from Dell. We buy it, and get it couriered. The tech support executive over the phone gets the operating system installed on the system, but since then there's no sound in the system and there's no TV card. We are tired of calling up Tech Support guys and lodging complaints, but its for no avail. Basicaly, the desktop is in no working condition since the day it has been purchased. We just tired and are wondering why the hel we invested 50K rupees and bought this junk.

Hi,
This is regarding the service rendered by one of the service center at Kolkata. Our laptop is in warranty phase. We deposited our laptop to get repaired the motherboard. Same part has been replaced by the service center. However immediately it stopped recognizing the battery. There was absolutely no problem with the battery. It was working fine before we handed it over to the service center. I’m sure the problem started only after replacing the motherboard and I feel it is a compatibility issue between new motherboard and battery. I’ve approached and discussed with the support center several times. But I did not get any resolution. They have said they don’t have any similar laptop to test the battery. Hence I w'd suggest DELL to take necessary action and rectify my issue immediately.
I would also highlight that service center manager and engineer behaved VERY RUDELY. I have been shocked to see a representative from such a reputed organization is handling a customer so badly. I’ve been using many Dell laptops and always been satisfied with the service I’ve received all over the world. But this time it has been a pathetic experience. I hope DELL's higher management will take necessary action to improve the behavior of customer facing units
Details of the laptop:
• Model – Inspiron 1318
• Service tag: 58CC6G1

Name and address of the Service Center:
• Digicomp complete solution pvt ltd. Unit 51-57, Park Plaza , Park Street , Kolkata 700017

Guys if you want to spoil and career and life then only join della tecnica. This company is a fraud company . please think 1000 times before joining this company salary is promised between 10-15 of every month but will be given only after you beg for it. So be aware before you join this company

I HAVE PURCHASED A DELL LAPTOP 4L0QDN1 FROM M/S ASHIRWAD COMPUTERS,BHUBANESWAR ON 10.10.2010.IT SHOWS SOME TECHNICAL ERROR ON 08.09.2011,WE CONSULT WITH DELL COSTUMER CARE BUT THEY DEINIED THAT WARRANTY IS EXPIRED ,BUT EXPIRED DATE IS 10.10.2011.

SO HOW IT IS POSSIBLE ??PLEASE SEE THIS PROBLEM
THANKS
BIJAY
[protected]

This is to inform you that I still do not have any corrected version of the invoice. DELL ORDER NO:[protected]

The explanation of the following mistake in your invoice copy has been given to Ms Gayatryi then to Ms Anooja at large and there has been absolutely no revert.

The End date reads as:[protected] and the start date:[protected]

However as accepted by your good offices the correct version should be
END DATE:[protected] and the START DATE:[protected].

This shows the kind of harresment the Dell as a company can give to his customer. I have made enough efforts and I dont think that your good offices or system or people are ready to move and solve the issue on a faster pace.

Now it seems that there is no other alternative rather than informing your international offices and even filing a consumer case for compensation against mental and emotional harresment. Please note the i will advice my bank to stop all your future installments till you resolve this issue now.

I am a customer of Dell laptop, model no Insp5110. I bought a Dell laptop, and it is on 25th of this month I opened the carton box and used it for the first time. I am from India, kerala, ernakulam , cohin for those who want to trace out my location. I bought the computer from abroad which was before 2 months. As I mentioned I used the laptop this 25th only. However at first everything was running smooth and safe. I used it for the first time and was satisfied. I kept it for charging and had a good night sleep. The next day as every1 i was excited to use the laptop and try to On it. But no matter what I did the laptop was not turning On. When I tried to charge the battery again the battery charging indicator LED was On for sometime and was off after a bit. I tried unplugging and pluging the adapter and change the battery and tried to switch on... But nothing worked for me.

The next thing I did was to take it to the nearby Dell service Centre, and here is the result :

Voltage Fluctuation.. I have to provide Dell a sum of another 1364 rs as their Service charge becoz the Laptop is from abroad. I am Irritated nw. I tried to Contact Dell via chat and e-mail and surprised to know that "DELL IS ONLY INTRESTED TO SELL THEIR PRODUCTS AND THEY CARE LESS FOR THEIR CUSTOMERS".

This can be considered as a questionaire too. That I have some questions to Ask

1. What is the function of so called 'Adapter' provided along with the Laptop??
I have no Voltage Fluctuation issues at my home, and no products are affected before. If I had any Voltage issues, the Adapter would have maitained it. If the voltage fluctuation is that bad, the first thing to get damaged was the adapter itsely.. But it is working fine. That's my point no 1.

2. If Dell is saying that voltage fluctuations could easily damage their products, why won't they tell the customer's while selling the product, to Use a UPS or Invertor and take those with them everywhere they go??????

3. My Dell's product is nw in due to change it's motherboard as a Dell service centre executive's instruction and what the Hell... A motherboard for a Single use???? I don't know.

4. I would have felt better if atleast i could have a word with the Dell associate, Bt Service is somewhat The TERRIBLEST of 'em all.

Nw, I can use my Laptop as a Demo unless I spend 1400 Rs and change the motherboard and then use it as a 2nd Hand Laptop.

Date : 01/09/2011

I purchased a Dell Inspiron 2310 All-In-One Desktop costing Rs. 47000/- from Care India Pvt. Ltd. which deals for Dell products on 28/04/2011 with the invoice number 000919 ZRI. Hardly a month had passed and my computer started crashing frequently and showing hard disk error. I complained about this issue on their toll free number[protected]. After lot of arguments and following up, my hard disk got replaced on 22/06/2011. After this was replaced, hardly two weeks had passed, I started getting the same problem and since then I have kept complaining about this and have requested to replace my computer and give me a working piece. I have called them several times and all they do is ask for my details everytime and give me a new complaint number. The complaint numbers are 6841396,[protected] and[protected]. They even hesitate to forward my calls to the department which is responsible for replacing faulty computers by stating that they do not have any direct contact with that department which is really hard to believe. They also say that the department will call me and replace my computer. But that hasn't happened so far. I am really frustrated by their service and am not able to work on my desktop since two months. I hope I will get something positive from you.

Dear Sir,

As per my last discussion regarding problem in Laptop (10/08/11),customer care executive suggested me to go service centre in pune for further assistance.I went their and kept laptop one week over there when i came back to home and worked on laptop upto 2hrs again the problem was started and right now i am facing this problem very critically.

As service eng.told me that we have changed your hard disc and DVD writer.Can you tell me how can i know if they have change on not?

I am facing this problem again and again now what should i do?

As per your warranty policy (my laptop is in warranty) if any problem in parts then you people will send eng,to home for solving that one.As we know that i am facing this problem due to badly functioning of my parts.So i am liable for on-site warranty.

Dell people not responding my question any how.I have written numers of mails and call to customer but still they people not answering me..


Please help me..

Chintan Patel.
[protected].

I purchased a Dell vostro Laptop otag no H4DBN1 on 29 th Nov 2010,within 1 month of purchasing I am facing problem during operating my Laptop ,its display become white .3 times I visit DELL CUSTOMER SERVICE CENTER they keep my Laptop for 7 to 10 days each time ,but the problem still same.Last time I told them to replace it as it can not work more than 10 days without creating the same problem,but they denied.SO i would like to request you to help me replace my poor laptop within warranty period

I had ordered a laptop from Dell India Pvt Ltd for my brother Omkar on 11th August 2011.

The estimated delivery date given by you was 19th August 2011.

So far I haven't received the laptop, On 22nd Aug 2011 I had called the Dell customer care executive(Name: Azba) about the delay and she told me that there was some technical glitch in the laptop and had to be taken back and fix and then send it to me.

I got an assurance from her that she will update me on it by 23rd Aug 2011 end of the day.

on 23rd I did not receive any call from from Dell.

Then I again called Dell Customer care about my order delay, the customer care executive (Name: Aruna) told me that she will see that it will be resolved ASAP and also Azba will get in touch with me by 24th.

On 26th Aug I again called the customer care as I didn't get any update from you again, Also this time I was given the same assurance that I will be updated on it soon.

So far I haven't heard from Dell about my order.

So each time I am calling up Dell and asking for the updates rather than Dell updating me.

I don't know how further I need to follow up this issue in what manner?

And how Dell is going to compensate for the time delay of more than a week?

I have lost trust in you and I very much doubt that the laptop will be delivered anytime soon.

I am totally frustrated,irritated and dissatisfied by the response given by DELL.

Details of order :

Order Date: 09/08/2011
Order No:[protected]
Customer no:[protected]

Vinay S K
email id: [protected]@gmail.com
Contact No: [protected]

We had purchased a Dell Inspiron One 2310 Desktop ( tag no. J36B3P1, Invoice no. DS / 0393 / 11-12, supplier reference 0393) on 16th May 2011 from ISERVE SOLUTIONS and SERVICES PVT LTD, P- 47 C.I.T. Road, Kolkata - 700054. Just a fortnight after the purchase, there started a problem during start up. it was intermittant in nature. We contacted customer care, they sent a OS DVD, and asked us for reinstallation. nothing rectified. on first week of august they send one service engineer, who changed the hard disk. nothing encouraging....
on 19th august we take our machine to kolkata service centre of dell, in 71, park street. they kept the machine for 3 days. But same problem recurs again. on 27th august thay again sent a service engineer, who changed the RAM but problems persisted. He said that problem is in the slot. we are still waiting for the problem to be solved and we think thatchange the total system can do that.

I had bought myself a Dell studio laptop from a shop called Horizon in Nagpur about 11 months ago. The laptop gets a blue screen whenever I use an eStick like reliance netconnect,etc. I tried 2-3 of them to check whether it was problem with the netconnect but the laptop always stopped responding. The service person at Horizon is always fooling my dad that he had contacted dell and fitted a new motherboard and same things but when I checked myself he did nothing like this.The people at Horizon keep my laptop for months and then say that it was some kind of virus which did the problem and then return the laptop to us. When we check the laptop ourself we see that the problem still exists. I think today is the 10th time I'am doing this.

Dear All,
I had placed an order for a Dell Inspiron 14 R on 15th August,2011 from their Shipra Suncity Dell Exclusive Store. Since I stay in Ghaziabad, I was told that due to certain taxation reasons they will not be able to deliver the laptop in U.P. and therefore offered that they will give their address( Delhi) for delivery and I can collect the laptop from them. I agreed to on their proposal, as I was unaware of what was in store for me. I paid the entire amount with my credit card on the same day.
I had informed them well in advance that I would require the laptop before September 1, 2011, since I would be out of country from September 2, 2011 and there would be no one to take the delivery. The salesman there told me that it will take maximum 15 days for the delivery to happen and I'll definitely get the laptop before September 1, 2011. After placing the order I had only recieved an acknowledgement from Dell with an internet reference number(IN[protected]. I kept waiting till August 22, 2011 for any response from them, and finally I called up their customer care and was shocked at their response. My call was recklessly transferred from one workstation to another and finally it landed at Mr.Srinivasalu A. After I explained him the entire situation, he told me that my order no. has been generated on 21/08/2011, since they recieved the payment on that day. It is hard for me to believe that it took good 6 days for a payment to get credited to their account as I am an ex bank employee and know the procedures in and out. Even a Forex transaction doesn't take this long. He also told me that the order has gone in production and it will take 3 business days for the production to get complete. After that it will be shipped to me. I had requested him to get the process expedited as I needed the laptop urgently. He confirmed that he'll write a mail to the production team to get the order expedited. I had also demamded a mail from him confirming that he had made the request to the concerned team.He promised that after putting the request he will mail me the details. I never recieved any response from him.
On 25/08/2011, I called up their customer care again and after the same juggling my call was transferred to Mr.Srinivasalu A. I reminded him about his commitment and he blankly denied that he made any such commitment. I asked for a supervisor and after arguing for over 10 minutes I was transferred to Ms. Anooja Dhawan. I demand for an order cancellation and refund. She said that she'll get the same expedited, which I believe is their favourite excuse. She said that if I'll give her a day's time she'll get back to me with the exact date as to when I can get the laptop.
On 26th again I called up and spoke to her. She is still wasting my time. For cancellation they say that it will take around 15 days for the refund to take place, however, they are still requesting me to wait till 29/09/2011 when the laptop will be transferred to the carriers. Then only she'll be in a position to give me an exact date.
I have made several complaints regarding this on their website but I have not recieved any response from the company.
At the moment, I am forced to believe that Dell is probably the worst company I have ever come across in my life.
I have been in the service industry for several years now, but have never seen such irresposible behaviour.
The customer is left with no options than going ahead and making such complaints on forums like this. In my entire career I have never come across such a "pathetic"company.
Hope this effort is of some help for me.

Regards,
Neha
[protected]

Hi -

My name is Deepa. I have purchased a Dell Inspiron N5010 laptop. It is still under warranty and laptop is giving number of issues. I have to call dell support or submit the laptop almost every week for repair. Last time I have submitted the laptop for web cam issue & they returned it back. But still the webcam issue still persist. At the same time motherboard was replaced and just not more than 2 days the display drivers started giving issues, now they say that motherboard needs to be replaced again.

I asked for laptop replacement as its still under warranty, but dell support is directly denying that it cannot be replaced.

I just want the laptop to be fixed and given back to me without any issues in it henceforth. No matter if you want to replace the motherboard or replace the entire hardware in it.

I need the email email address for the zonal head and national head customer service to escalate this.