Dell India Complaints & Reviews

Hi,
This is regarding the service rendered by one of the service center at Kolkata. Our laptop is in warranty phase. We deposited our laptop to get repaired the motherboard. Same part has been replaced by the service center. However immediately it stopped recognizing the battery. There was absolutely no problem with the battery. It was working fine before we handed it over to the service center. I’m sure the problem started only after replacing the motherboard and I feel it is a compatibility issue between new motherboard and battery. I’ve approached and discussed with the support center several times. But I did not get any resolution. They have said they don’t have any similar laptop to test the battery. Hence I w'd suggest DELL to take necessary action and rectify my issue immediately.
I would also highlight that service center manager and engineer behaved VERY RUDELY. I have been shocked to see a representative from such a reputed organization is handling a customer so badly. I’ve been using many Dell laptops and always been satisfied with the service I’ve received all over the world. But this time it has been a pathetic experience. I hope DELL's higher management will take necessary action to improve the behavior of customer facing units
Details of the laptop:
• Model – Inspiron 1318
• Service tag: 58CC6G1

Name and address of the Service Center:
• Digicomp complete solution pvt ltd. Unit 51-57, Park Plaza , Park Street , Kolkata 700017

Guys if you want to spoil and career and life then only join della tecnica. This company is a fraud company . please think 1000 times before joining this company salary is promised between 10-15 of every month but will be given only after you beg for it. So be aware before you join this company

I HAVE PURCHASED A DELL LAPTOP 4L0QDN1 FROM M/S ASHIRWAD COMPUTERS,BHUBANESWAR ON 10.10.2010.IT SHOWS SOME TECHNICAL ERROR ON 08.09.2011,WE CONSULT WITH DELL COSTUMER CARE BUT THEY DEINIED THAT WARRANTY IS EXPIRED ,BUT EXPIRED DATE IS 10.10.2011.

SO HOW IT IS POSSIBLE ??PLEASE SEE THIS PROBLEM
THANKS
BIJAY
[protected]

This is to inform you that I still do not have any corrected version of the invoice. DELL ORDER NO:[protected]

The explanation of the following mistake in your invoice copy has been given to Ms Gayatryi then to Ms Anooja at large and there has been absolutely no revert.

The End date reads as:[protected] and the start date:[protected]

However as accepted by your good offices the correct version should be
END DATE:[protected] and the START DATE:[protected].

This shows the kind of harresment the Dell as a company can give to his customer. I have made enough efforts and I dont think that your good offices or system or people are ready to move and solve the issue on a faster pace.

Now it seems that there is no other alternative rather than informing your international offices and even filing a consumer case for compensation against mental and emotional harresment. Please note the i will advice my bank to stop all your future installments till you resolve this issue now.

I am a customer of Dell laptop, model no Insp5110. I bought a Dell laptop, and it is on 25th of this month I opened the carton box and used it for the first time. I am from India, kerala, ernakulam , cohin for those who want to trace out my location. I bought the computer from abroad which was before 2 months. As I mentioned I used the laptop this 25th only. However at first everything was running smooth and safe. I used it for the first time and was satisfied. I kept it for charging and had a good night sleep. The next day as every1 i was excited to use the laptop and try to On it. But no matter what I did the laptop was not turning On. When I tried to charge the battery again the battery charging indicator LED was On for sometime and was off after a bit. I tried unplugging and pluging the adapter and change the battery and tried to switch on... But nothing worked for me.

The next thing I did was to take it to the nearby Dell service Centre, and here is the result :

Voltage Fluctuation.. I have to provide Dell a sum of another 1364 rs as their Service charge becoz the Laptop is from abroad. I am Irritated nw. I tried to Contact Dell via chat and e-mail and surprised to know that "DELL IS ONLY INTRESTED TO SELL THEIR PRODUCTS AND THEY CARE LESS FOR THEIR CUSTOMERS".

This can be considered as a questionaire too. That I have some questions to Ask

1. What is the function of so called 'Adapter' provided along with the Laptop??
I have no Voltage Fluctuation issues at my home, and no products are affected before. If I had any Voltage issues, the Adapter would have maitained it. If the voltage fluctuation is that bad, the first thing to get damaged was the adapter itsely.. But it is working fine. That's my point no 1.

2. If Dell is saying that voltage fluctuations could easily damage their products, why won't they tell the customer's while selling the product, to Use a UPS or Invertor and take those with them everywhere they go??????

3. My Dell's product is nw in due to change it's motherboard as a Dell service centre executive's instruction and what the Hell... A motherboard for a Single use???? I don't know.

4. I would have felt better if atleast i could have a word with the Dell associate, Bt Service is somewhat The TERRIBLEST of 'em all.

Nw, I can use my Laptop as a Demo unless I spend 1400 Rs and change the motherboard and then use it as a 2nd Hand Laptop.

Date : 01/09/2011

I purchased a Dell Inspiron 2310 All-In-One Desktop costing Rs. 47000/- from Care India Pvt. Ltd. which deals for Dell products on 28/04/2011 with the invoice number 000919 ZRI. Hardly a month had passed and my computer started crashing frequently and showing hard disk error. I complained about this issue on their toll free number[protected]. After lot of arguments and following up, my hard disk got replaced on 22/06/2011. After this was replaced, hardly two weeks had passed, I started getting the same problem and since then I have kept complaining about this and have requested to replace my computer and give me a working piece. I have called them several times and all they do is ask for my details everytime and give me a new complaint number. The complaint numbers are 6841396,[protected] and[protected]. They even hesitate to forward my calls to the department which is responsible for replacing faulty computers by stating that they do not have any direct contact with that department which is really hard to believe. They also say that the department will call me and replace my computer. But that hasn't happened so far. I am really frustrated by their service and am not able to work on my desktop since two months. I hope I will get something positive from you.

Dear Sir,

As per my last discussion regarding problem in Laptop (10/08/11),customer care executive suggested me to go service centre in pune for further assistance.I went their and kept laptop one week over there when i came back to home and worked on laptop upto 2hrs again the problem was started and right now i am facing this problem very critically.

As service eng.told me that we have changed your hard disc and DVD writer.Can you tell me how can i know if they have change on not?

I am facing this problem again and again now what should i do?

As per your warranty policy (my laptop is in warranty) if any problem in parts then you people will send eng,to home for solving that one.As we know that i am facing this problem due to badly functioning of my parts.So i am liable for on-site warranty.

Dell people not responding my question any how.I have written numers of mails and call to customer but still they people not answering me..


Please help me..

Chintan Patel.
[protected].

I purchased a Dell vostro Laptop otag no H4DBN1 on 29 th Nov 2010,within 1 month of purchasing I am facing problem during operating my Laptop ,its display become white .3 times I visit DELL CUSTOMER SERVICE CENTER they keep my Laptop for 7 to 10 days each time ,but the problem still same.Last time I told them to replace it as it can not work more than 10 days without creating the same problem,but they denied.SO i would like to request you to help me replace my poor laptop within warranty period

I had ordered a laptop from Dell India Pvt Ltd for my brother Omkar on 11th August 2011.

The estimated delivery date given by you was 19th August 2011.

So far I haven't received the laptop, On 22nd Aug 2011 I had called the Dell customer care executive(Name: Azba) about the delay and she told me that there was some technical glitch in the laptop and had to be taken back and fix and then send it to me.

I got an assurance from her that she will update me on it by 23rd Aug 2011 end of the day.

on 23rd I did not receive any call from from Dell.

Then I again called Dell Customer care about my order delay, the customer care executive (Name: Aruna) told me that she will see that it will be resolved ASAP and also Azba will get in touch with me by 24th.

On 26th Aug I again called the customer care as I didn't get any update from you again, Also this time I was given the same assurance that I will be updated on it soon.

So far I haven't heard from Dell about my order.

So each time I am calling up Dell and asking for the updates rather than Dell updating me.

I don't know how further I need to follow up this issue in what manner?

And how Dell is going to compensate for the time delay of more than a week?

I have lost trust in you and I very much doubt that the laptop will be delivered anytime soon.

I am totally frustrated,irritated and dissatisfied by the response given by DELL.

Details of order :

Order Date: 09/08/2011
Order No:[protected]
Customer no:[protected]

Vinay S K
email id: [protected]@gmail.com
Contact No: [protected]

We had purchased a Dell Inspiron One 2310 Desktop ( tag no. J36B3P1, Invoice no. DS / 0393 / 11-12, supplier reference 0393) on 16th May 2011 from ISERVE SOLUTIONS and SERVICES PVT LTD, P- 47 C.I.T. Road, Kolkata - 700054. Just a fortnight after the purchase, there started a problem during start up. it was intermittant in nature. We contacted customer care, they sent a OS DVD, and asked us for reinstallation. nothing rectified. on first week of august they send one service engineer, who changed the hard disk. nothing encouraging....
on 19th august we take our machine to kolkata service centre of dell, in 71, park street. they kept the machine for 3 days. But same problem recurs again. on 27th august thay again sent a service engineer, who changed the RAM but problems persisted. He said that problem is in the slot. we are still waiting for the problem to be solved and we think thatchange the total system can do that.

I had bought myself a Dell studio laptop from a shop called Horizon in Nagpur about 11 months ago. The laptop gets a blue screen whenever I use an eStick like reliance netconnect,etc. I tried 2-3 of them to check whether it was problem with the netconnect but the laptop always stopped responding. The service person at Horizon is always fooling my dad that he had contacted dell and fitted a new motherboard and same things but when I checked myself he did nothing like this.The people at Horizon keep my laptop for months and then say that it was some kind of virus which did the problem and then return the laptop to us. When we check the laptop ourself we see that the problem still exists. I think today is the 10th time I'am doing this.

Dear All,
I had placed an order for a Dell Inspiron 14 R on 15th August,2011 from their Shipra Suncity Dell Exclusive Store. Since I stay in Ghaziabad, I was told that due to certain taxation reasons they will not be able to deliver the laptop in U.P. and therefore offered that they will give their address( Delhi) for delivery and I can collect the laptop from them. I agreed to on their proposal, as I was unaware of what was in store for me. I paid the entire amount with my credit card on the same day.
I had informed them well in advance that I would require the laptop before September 1, 2011, since I would be out of country from September 2, 2011 and there would be no one to take the delivery. The salesman there told me that it will take maximum 15 days for the delivery to happen and I'll definitely get the laptop before September 1, 2011. After placing the order I had only recieved an acknowledgement from Dell with an internet reference number(IN[protected]. I kept waiting till August 22, 2011 for any response from them, and finally I called up their customer care and was shocked at their response. My call was recklessly transferred from one workstation to another and finally it landed at Mr.Srinivasalu A. After I explained him the entire situation, he told me that my order no. has been generated on 21/08/2011, since they recieved the payment on that day. It is hard for me to believe that it took good 6 days for a payment to get credited to their account as I am an ex bank employee and know the procedures in and out. Even a Forex transaction doesn't take this long. He also told me that the order has gone in production and it will take 3 business days for the production to get complete. After that it will be shipped to me. I had requested him to get the process expedited as I needed the laptop urgently. He confirmed that he'll write a mail to the production team to get the order expedited. I had also demamded a mail from him confirming that he had made the request to the concerned team.He promised that after putting the request he will mail me the details. I never recieved any response from him.
On 25/08/2011, I called up their customer care again and after the same juggling my call was transferred to Mr.Srinivasalu A. I reminded him about his commitment and he blankly denied that he made any such commitment. I asked for a supervisor and after arguing for over 10 minutes I was transferred to Ms. Anooja Dhawan. I demand for an order cancellation and refund. She said that she'll get the same expedited, which I believe is their favourite excuse. She said that if I'll give her a day's time she'll get back to me with the exact date as to when I can get the laptop.
On 26th again I called up and spoke to her. She is still wasting my time. For cancellation they say that it will take around 15 days for the refund to take place, however, they are still requesting me to wait till 29/09/2011 when the laptop will be transferred to the carriers. Then only she'll be in a position to give me an exact date.
I have made several complaints regarding this on their website but I have not recieved any response from the company.
At the moment, I am forced to believe that Dell is probably the worst company I have ever come across in my life.
I have been in the service industry for several years now, but have never seen such irresposible behaviour.
The customer is left with no options than going ahead and making such complaints on forums like this. In my entire career I have never come across such a "pathetic"company.
Hope this effort is of some help for me.

Regards,
Neha
[protected]

Hi -

My name is Deepa. I have purchased a Dell Inspiron N5010 laptop. It is still under warranty and laptop is giving number of issues. I have to call dell support or submit the laptop almost every week for repair. Last time I have submitted the laptop for web cam issue & they returned it back. But still the webcam issue still persist. At the same time motherboard was replaced and just not more than 2 days the display drivers started giving issues, now they say that motherboard needs to be replaced again.

I asked for laptop replacement as its still under warranty, but dell support is directly denying that it cannot be replaced.

I just want the laptop to be fixed and given back to me without any issues in it henceforth. No matter if you want to replace the motherboard or replace the entire hardware in it.

I need the email email address for the zonal head and national head customer service to escalate this.

sir
i have purchase a mobile DELL XCD28 for before three month.
after than i realise that any problem comes to mobile.
i take mobile to DELL service center and then DELLrepresentive tell me this is company mistake and i have to change mobile for15-20 days.
i give the mobile 5 august 1911 and then today i have no replacement mobile.
mobile service tag is HC8ZVN1
PLEASE help me

sanjay gupta
m:-[protected]

i have purchased dell laptop in feb 2010.its been one and half year only there occurs so many problems in it. but this time it get shut down forever.it is not starting the window.what should i do?

Subject: FW: Complaint No.[protected], Service tag No. 7dh4vq1 to DELL

Subject: Purchase of Laptop from DELL Store ,Sector-17, Vashi ,Navi Mumbai, Maharashtra, India


I am having a NIGHTMARISH experiences with DELL, who are behaving in MOST IRRESPONSIBLE & CRIMINAL manner, like a perfect CHEATERS..

I purchased a laptop inspiron 14r service tag no. 7dh4vq1 from vashi dell store , now i am facing hardware problems and made a complaint for replacement , complaint no[protected] on 9th Aug 2011. they said they will send me replacement documednts in 3 days maximum today is 6th day i have not receive any mail from them.

I am not at all satisfied with the way the issue is being handled by DELL. It has already taken very long from the day I have made payment of my laptop. I am a very busy person and don't get time to waste my valuable time on such issues.

I request you to kindly entrust this resposibility to any specifie person to deliver my laptop. Convey the name and contact number of the person to restore some faith in your organisation. I also request you to have proper procedure for handling such issues.

I am suffering a lot due to the product and the services provided bt DELL. Itis nothing short of CRIMINAL OFFENCE.

Thanks & Regards,

Anand B. lal

[protected]

Last year my son Rison Prasad K has purchased a laptop directly from DELLwhen he was at Ahmedabad. It has one year onsite service warranty. Now the dekete key is not working properly. When using mouse sometimes it happens that whichever item we click get deleted. Several times this was reported to them from Thrissur on the toll free number and not yet attended. Now today onwards the laptop is used by My daughter Shan Prasad K, studying for M.Sc.(Computational Science), at IIITM-K, Technopark, Trivandrum. Please repair the laptop at Trivandrum before the expiry of the service warranty.

Sincerely

Prasadan K. V.

My dell streak was brought in U.S and i am using it in India (Indore) , The problem is that i am not able to charge it and i have got international warranty . I have called to your toll free number, And they suggested that i have to buy a Indian warranty plus i have to pay for the socket by which the charging is done .It is very suprising that a company like Dell has a different rule in India .And i am not getting any proper response from the customer care
here is the Receipt of your Cell Phone Purchase with the total amount paid : $319.95.

Regards
Shikha

[protected] Forwarded message[protected]
From: [protected]@paypal.com <[protected]@paypal.com>
Date: Tue, Apr 26, 2011 at 1:59 PM
Subject: Receipt for your PayPal payment to [protected]@yahoo.com
To: shikha birani <[protected]@gmail.com>


Apr. 26, 2011 10:59:23 PDT
Transaction ID: 4A587940JH695970K
Hello shikha birani,

You sent a payment of $319.95 USD to [protected]@yahoo.com ([protected]@yahoo.com)
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Seller
[protected]@yahoo.com
[protected]@yahoo.com Note to seller
You haven't included a note.
Shipping address - confirmed
Shikha Birani
9209 Madison Dr
Atlanta, GA[protected]
United States
Shipping details
The seller hasn’t provided any shipping details yet.

Description Unit price Qty Amount
*New* Dell Streak 5 Android 16GBTablet Unlocked Phone
Item#[protected] $319.95 USD 1 $319.95 USD

Shipping and handling $0.00 USD
Insurance - not offered ----
Total $319.95 USD
Payment $319.95 USD
Charge will appear on your credit card statement as “PAYPAL *NINANO047"
Payment sent to [protected]@yahoo.com

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please do the needful so that i can use my Dell
my contact add is
[protected]@hotmail.com
m--[protected]

Always defective booting. Any time blank screen, memory Loss, system pack up. Always some sort of Hardware or software problems. Very Low Speaker Sound. Totally unreliable. My mobile number [protected]. Address-B/4, Income Tax Quarters, Saratpally, Paschim Medinipur, WB-721101. Land Mark- Near Global Market, Midnapore Town.

I had bought Dell XCD35 smartphone from Flipkart.com on 28/4/2011. It came with android2.1. So I got it upgraded at dell service centre at Kanpur to android 2.2. But even after this upgrade flash player was not working. So I re-brought the handset at the service centre where Mr. Rishi (in-charge of service centre) could not fix it but instead asked me to submit the phone so that he could send it to Dell Service at Bangalore from where he said I would get a new replacement in 2 weeks time. He assured me that the firmware update that is missing will be corrected and I will get new handset with android2.2. So I submitted it with him on 25/6/2011 against complaint id: 8245.
At 2 weeks he didnt call me or tell me whether my relacement is ready or not. So I had to call him and then he told me that my replacement has already arrived and I can pick it up.
On reaching the service centre, he showed me the replacement set which had abrasions, chrome lining was scratched and looked a very old set as compared to my set which was totally new, hardly 1.5 months old, without any scratches or abrasions. Also it was android 2.1 and Mr. Rishi told me that for some reasons he wasn't able to upgrade it to android 2.2
This clearly showed that my problem was not solved at all as probably any phone supporting flash should have come with android 2.2
I refused to accept the set. They promised me to give me a new sealed set. What followed was my nemesis. The Dell authorities were least instead in solving my issues. I had to repeatedly call them (even their In-charge at Bangalore) to atleast return my set even if the problem wasnt solved. More than a month after I finally received my handset (replaced) which was android 2.1. The flash support is still not working even after upgrading to android 2.2. This goes to show that Dell is only be fooling new customers by taking their new phones and replacing them with refurbished sets. They even took my original battery as a condition for exchange with supposedly new set which was not as the set I received had its seal broken. Also there is some dust mark on its internal screen. When I asked how to remove that mark the local service incharge, Mr Rishi, said that he will have to resend it to Bangalore and no commitment regarding when it will come back...

Dell Mobile is totally befooling people by making false service claims. They cant explain to me that why they took my set, kept it with themselves for more than 1 month, and replace it with a refurbished set without the problem solved. If the problem was not to be solved then why did they take the set?