Dell India Complaints & Reviews

I had submitted my handset (Dell XCD 35) on 17/10/2011 i.e 17th October. The display wasn't working and there was problem with chraging too. I was told that I would receive the handset within 10 to 15 days. But I haven't received the replacement till date. Whenever I call the service center the executive tells me that he hasn't received the consignment and i would get my phone on next Monday. I don't know when that Monday would come.

I would be waiting for a response as soon as possible.



Thanks,
Regards,
Mayank Vatsa
+91 [protected]

sir,

am balamurugam me bought a laptop 9months ago.my service tag no is(DX6Y7N1) INSPIRON N4030 model.after buy the laptop i was check my all parts that time the RAM is only 2GB.am really shocked after i kept the laptop went to the same shop.they r replace the ram in to 2gb to 3gp.then one day my brother send the file to my mbl the file is not transfer.me called the same shop and registered the complaint.buthe said this is only company problem u call the customer care they only solve the problem "he said".after i was called the customer care and reg my complaint.they said with in one week techanican may will come solve the problem "he said".but still now no one come did not solve my problem.
many times i was called they reluctant to help of me some officers r with out response disconnect the call. am really disappoint.plz take action and solve my problem its my humble request i beg u sir.me facing the problems r [protected]@right mouse button touch pad and bluetooth is also not working. many times i reg my complaint but no one can help me.am waiting for your response..

even though me buy a laptop that time also me get a problem of bluetooth and left and rigtht button is not working.the officer r reluctant to help f me..honourable consumer plz solve my problem.its my humble request





K.BALAMURUGAN
[protected]
[protected]@gmail.com

Dear Sir,
This is Karthick Srinivasan from Chennai. Last month 25 Oct 2011 I've purchased a DELL XPS 15 L502X modeled laptop from a Direct Dell showroom (Bharathi Computers, Annanagar). i used that computer only 3 Hrs, from the date of purchase.
When (15Nov2011) I'm using that laptop suddenly the Display getting off. After that i Complaint this issue to the dealer. They checked and told me "your Display had some problem and we can't correct it". They are not interested to here my words they need only money not Customer Satisfaction (Because of i paid full amount by cash when it was delivery). Same thing the battery backup withstands only 15-17 hrs while not in use the computer. The laptop worth is Rs.80,000 but the Display life is only 20 days...? what a poor design...? i feel "I'm purchasing a second hand laptop........??? not a new one.....!!! "

I'm not satisfied with this computer. I've one year warranty period. Can i replace this entire laptop? What is the procedure for replacement?

Ref:[protected] , Warranty renewal (KMM17846585I23241L0KM)

This is in regard to our Dell Desktop Warranty which has been going on since one month. I am copying the letter of communication with this mail. The Sales manager called us and told us to deposit money into the Dell account and we did that.

Here is the copy of the communication with Dell:

[protected][protected]Dear Customer,

This is with regards to the conversation you have had with our Technical Support.
Mentioned below are the prices of warranty Inclusive of taxes:


2 Year Next Business Day warrenty charges = Rs.7,600/- + Rs720 for recertification as Out of warrenty Total = Rs.8320.00

**********YOU CAN REACH DIRECTLY MR. ALTAF BADAMI (sales supervisor) AT : [protected] ************


1. If you agree to the quotation please reply back without changing subject writing “I Agree to the quotation” and the details of payment.
2. System Recertification by Onsite Engineer (Rs 720/-) is compulsory in case of warranty upgrades for systems i.e. Out of Warranty to NBD or Complete Cover; NBD to Complete Cover.
3. For out of warranty customers motherboard, LCD, processor and Hard drive replacements are covered under BREAK FIX warranty only. Same applies to replacement of these 4 parts in case a customer has Next Business Warranty on his system.
4. Validity of this quotation is for 7 calendar days after Onsite Engineer Visit in case of Warranty Upgrade. Beyond this period the system has to be recertified again.
5. Once the current hardware/parts are replaced/fixed, defective parts are to be returned to Dell.
6. The quoted charges are for Next Business Day support ( 8 x 5 - Monday to Friday).
7. Only DELL hardware products /components are supported.
8. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request.
9. Dell can support hardware only up to 5 years from date of manufacture/shipment.
10. Batteries and other consumables are not covered under warranty extension period as they carry support only for the 1st year of purchase.
11. Payment Terms: 100% in advance. (Options below).
12. Kindly provide the road permit form for parts for those locations where ever required at the time of delivery.

Payment options:-

1. Credit Card payment ( Immediate Payment Realization ) ***Diners and Debit Card not accepted***
2. Online Transfer/ Electronic Funds Transfer/ Cash Deposit ( Payment Realization in 24 hours )

Beneficiary Account Name : Dell India Pvt. Ltd.
Account # : [protected]
Bank Name : CITIBANK NA
Address : Prestige Meridian II
MG Road
Bangalore – 560 001

Swift Code : CITIINBX
MICR # :[protected]
IFSC code (or RTGS) : CITI0000004

3. DD in favor of DELL India Pvt. Ltd. payable at New Delhi ( Payment Realization in 1 - 2 Weeks )

Courier the DD to
Attn: Sneha Arora
C/O Dell India Tech Support, 1st Floor
Dell International Services India Pvt. Ltd.
Vipul Tech Square,
Sector Road, Sector 43
Gurgaon, Haryana- 122 002

With reference to this quotation queries kindly reply back to the mail id [protected]@dell.com

YOU REACH DIRECTLY MR. ALTAF BADAMI (sales supervisor) AT : [protected] &[protected] .
For the protection and security of your Credit Card information, Dell requests that you DO NOT send any Credit Card information through either Email or Fax.


Note: For warranty quotations, where tag has not been transferred, please write an email to [protected]@dell.com for the transfer of the system to the India database.

Thanks & Regards
Ashish Khanna
DELL Team

[protected][protected][protected][protected]

The above is the communication we had with Dell regarding the warranty money to be deposited.

Please see to this as soon as possible, OTHERWISE WE ARE READY TO FILE A POLICE COMPLAIN ALONG WITH TAKING THIS TO THE CONSUMER FORUM FOR LEGAL ACTION.

Thanking you,

Maneesh Massey
[protected]@gmail.com
Varanasi, UP INDIA

Dell order number :[protected]: case no :[protected]

Dear Sir ,
I have booked a laptop by making online payment of Rs 43,421.10
on 13-Oct-2011 wide above mentioned order Number.At the time of booking the Dell representative confirmed me that the Laptop would be delivered to me before Diwali that is is before 26th October 2011.The system was standard model with no changes . I kept following and keep getting the assurance for the timely receipt.The laptop i have to present to mine friend on Diwali as a gift.But on 26 th October 2011 (Diwali) when i have not received the laptop , i have cancelled the order by email and telephonic to customer care( the sorry figure i have to make in front of mine friend was worth mentioning as i could not meet mine commitment to him , he purchased system from the local market ) .The customer care was prompt enough to revert back with the case number.But after that on every day i keep getting the calls that the system would be delivered in next two days ,To each such call i replied patiently that i had request for the Refund .On 28 th october i got call from the logistic! s of dell that they are about to dispatch a system , i was shocked that how it is happening how one department (logistics) can not get information from the other department(customer care ) or vice versa .i confirmed the logistics team for mine non requirement nd mine case number for the proceeding of refund.They again confirmed that the matter would be informed to the concerned .
Again to mine great surprise on 29th morning i got call from local blue dart courier guy that they are coming to deliver a laptop to me( I have never sent them any authorization letter or any road permit , how logistics have sent it ).I was totally in shock how the hell Dell have become such a big company where all there departments are floating in air and seems there is no one to control them even .
This time i have bounced back to customer care that mine money is being used by Dell from the 26th october 2011. and i want the refund immediately .i keep getting the assurance that mine amount would be refunded soon .
Worth mentioning that till 8th November as on today the system is lying with the Local courier .
I dont know who permit them to send the courier to me .
Now they say the logistics would submit the report of recovery ,then only the finance department can release mine refund .

I ask how Dell can take Customer for ride ,why the logistics people should be penalized .
And why not mine refund should be made immediately and payment should be taken from the logistics team .

As a consumer why should i suffer, between the 5 days a week working of Dell , where people like to work of their own.

God help this Brand ...And help me in getting mine Money

Hi Sowmith (Dell),

First Of All Would Like To Request You Please Update Your Contact Details, As I Was Am Trying This Number Since Morning

Secondly, would like appreciate the engg. who has visited to my place, he was technically very much sound (Mr. Gaurav)

And Most Important : Many Thanks To You Because Only After Your Intervention At Least Engg. Visited (After 63 Days Of Strong Follow Up) & same was confirmed that it is a defective unit

Thanks For The Offer Provided By You, I am Really Thankful To For The Harassment From Dell Team Since 2nd Of Sep 2011


Please Forward The Same To :

The Service HOD (Dell India) / Dr. Vivek Mansingh / Dr. Prasad Ram / Mr. Vaswani (Wipro) / Mr. C.V. Venkata Subramanian / Mr. Anurag Jain / Mr. Sameer Garde / Mr. Vikas Bhonsle / Mr. Suraj Sabberwal

I have some queries and would like have a strong justification for the same

1 ) The Unit Which Was Purchased On 26th Of June 2011 (From Dell Auth. Dealer, Delhi), Was Worked For Only 5 Straight Days, After That It Was Dead

2) After Engg. Visit Was Committed Within 2 Days But No Body Turned

3 ) After This Replaced Was Commited Within 10 Working Days But Unfortunately It Was Not Done Till 33 Days

4) Meanwhile Several Committed Was Given By Dell, "You Will Be Getting System In Coming 2 Days / 5 Days / 4 Days / 3 Days

5) Finally A Strong Comitement From Dell, "You Will Be Getting New System On 29th Of July 2011

6) On The Basis Of Above Commitment, I Had Planned My Official Tour For 2nd Of Aug 2011 (Which Communicated To dell On Black & White)

7) Unfortunately Again Committment Failure From Dell, I Received The Laptop On 7th Of Aug 2011 (Cancellation Of AT's Beared By Me)

8) Hence I Was Without Laptop For More Than 1 Month

9) After Getting The Replacement I Found Some Major Issues With New Laptop & Same Were Stated On Black N White On 2nd Of Sep 2011

10) After That It Was Committed That Engg. Will Visit And Replace Some Faulty Parts, I Got Agreed But Unfortunately Again There Was A Commitment Failure And No One Visited For More Than Seven Days

11) Afterwords I Completely Denied For Repairs

12) Finally, Priya Came Infront, She Was Handelling The Case Properly (With No Out Put)

13) Finally She Asked For Pictures The Defects On Mail But I Requested Her To Send Engg. So That He Can Check That Whether Customer Is Lying Or Not But My Proposal Was Not Accepted

14) Thereafter Pictures Of The Manufacturing Defects Send To Priya, Now What Happens Is Really Shocking, She Called Up And Told Me Send The Clear Video As In Pictures Problem Is Not Clear......!!!

15) It Was Amazing As Set Is Just One Month Old And They Are Not Even Ready To Send The Engg. To My Place

16) Finally, Mr. Sowmith Ravindra Came in The Scene, He Has Arranged An Engg. Visit, On 5th He Has Visited And Fond So Many Defects, For Which Priya Has Used A Term "Manufacturing Defects"

17) Attached Engg. Hand Written Report Says :

A) LCD Screen Needs To Be Replaced

B) LCD Bezel Needs To Be Replace

C) Palm Rest Needs To Be Replace

D) Keyboard Needs To Be Replace

E) Bottom Base Needs To Be Replace

Would Like To Add Engg. Words : He Appreciated The Careful Handelling Of Laptop (Thanks For This......!!!)

18) After This Priya Called Up On Monday And She Told That She Is Getting Arranged The Spare Parts Which Needs To Be Replace But Now I Am Really Sorry As I Completely Denied For The Same

19) Then She Suggested Me To Write The Same On Mail That I Do Not Want Repairs, So That Case Can Be Closed

20) Only After 5 Minutes A Got A Call From Sowmith Ravindra (After 10 Reminders On Email, Might Be He Was Busy With Some Other Urgent Tasks Or Customers) And Really The Response Was Very Good, As He Has Offered Me Repairs And Replacement As Well

21) When I Asked Sowmith That why Engg. Visit Took 63 Days, He Was Not Having Any Answer Except "Apologies"

22) When I Raised 2nd Question, That Why Dell Team Was Waiting For Pics Instead Of Enng. Visit For Thorough Inspection, On This He Replied " It's Not A Normal Problem And For These Type Of Issues We Needs Pictures First, I Strongly Appose This Point, If Issue Raised By Customer Is Totally Different Or Never Heard Before Then A Company Should Arrange R&D Officials Visit ASAP

Lets Move Forward :

If Engg. would Have Visted On 3rd / 4th / 5th / 6th / 7th / 8th / 9th Of Sep, Then I Hope That Issue Would Have Been Resolved Very Earlier (Without Harassment To The Customer)

All The Issues Raised By Customer Was Found Genuine And Same Is Written On The Job Sheet Of Dell

Then Why An Organisation Was Harrassing A Genuine Customer Since 2nd Of Sep ......???

Why So Many Mails......???

Why So Many Phone Calls......???

Why No Trust On Customer......???

Why There Is No Value Of Customer's Hard Earned Money & Time......???

Why Unnecessary Follow Ups......???

I Do Have Proves For All The Above Mentioned Points......!!!

Still Waiting for FQR (Field Quality Report) from Dell For The 1st Purchased Dead On Arrival Laptop

Till Time How Many Days Laptop Was With Me Or How Many Days I Had Found The Same Working

Replacement Took 35 Days From The Date Defective Laptop Was Collected......!!!

Now You Expect Me To Wait For Another 35 Days For Replacement......!!!, Is This Is An Entertainment Play Going On......???


Expenses Incurred / Losses : First Of Rs. 36,500/- For Purchase, Rs. 5,000 Lose As I Was Without Laptop for Good 35 Days, Rs. 10,000*63 Days = 6,30,000 For Mental Harassment, Rs. 1,900 For New Mouse, Tour Cancellation (Tickets & Hotel) : 10,000

Total : Rs. 6,83,400


Dear Dr. Vivek Mansingh, Country Head, Dell India R&D Center

Other Than Services : You Need To Work Hard On R&D Dept, Because Dell Inspirion Is Worst Series Of Dell


Dear Priya,

Would Like To Suggest You To Atleast Have A Strong Discussion With Your Team Members Or Concerns Before Committing Anything To An Injured Customer, You Told That Except Repairs Nothing Is Possible And Simply Disconnected And Within Just 5 Minutes Received A Call from Sowmith Stating That Replacement Against Your Set Has Been Approved On The Basis Of Report Submitted By Technician

Please Do Not Treat Customer Complaint As A Game Because It Is Only Customer who Plays A Role Of Revenue In Industry



Dear Mr. Michael Dell,

Please Take Out A Little Bit Time From Your Busy Schedule And Go Through The Facts Lighted In This E Mail

I Know That You Are Hvaing Business In N Number Of Subsidiaries But Here In India Your Present Situation Is Really Alarming

I Think You Must Plan A Monthly Visit To India For Atleast 10 Days / Month, So That Situation Can Be Improved Because Really Have To work With Both The Teams : Quality As Well As With Service Team

What I Have Learn't In My Carrier Is "Customer Complaint Is Gift From God" This Is The Only Point Which Leads To An Organisation To Survive For Long With A BOOM To Sales But In Your Esteemed "Who Is Customer, What Is Complaint, Who Is God"

Hope You Will Take Some Action To Improve On The Point Not Point Actually We Can Says Points, Where Improvements Are Required

Hope Reward From You As I Had Shown You The Actual Image / Actual Working Style Of Dell India Service Team In Spite Of Having Such A Strong System And Huge Infra As Well, I Challenge, Any Industries Having As Much Strong System Like Yours, Then There Is No Place For Competitors, Only Thing Is Concentration Is Required, Which is Missing......

Trust Me I Am Really Worried About The Future Image Of Brand Called "DELL" In India

I Do Agree That You Cannot Make India As America But What You Can Do Is : You Can Atleast Make Dell India As Dell America

Take This Mail In Positive Manner For Corrections And Hope That You Will Find Best & Quick Solution To Be Given Against My Complaint

Waiting For An Positive Response


Thanks & Regards
Sandeep Sharma
Videocon Ind. Ltd.
Gurgaon
[protected]
[protected]
Customer Is A Kingpin......!!!

Service Delayed Is Service Denied

I'm so sad that which company I like most for laptop brand is not giving good product,In case of hardware/plastic.Dell is not giving good plastic on Inspiron series laptop because I have bought a laptop in June 2010 when I got my laptop , laptop was creating a noise like something is wondering inside, after some day one of the small plastic piece is came from inside when I removed my battery for a while.But I have ignored this and now My laptop is not opening like new and some another pieces of plastic is came from inside,my lid opening is not working well seems like something is broken inside.
Now my complete cover warranty is also expired and cannot do anything.I have consulted with dell customer care they says that you have to take warranty back then we can do anything.
I asked for warranty price they said near about 10000 Rs. and can be extended upto 5 years.By the way I asked that if I will pay 10000 per year I can buy new laptop from this money.
And my problem is not yet solved, So what I have to do.
I think that this is not my mistake and this is manufacturing defect.

FROM- VISHNU MUNDRA C/O NOKIACARE
10A MEERA MARKET CHITTORGARH (RAJASTHAN)
MO NO. [protected] pin code 312001
ALTRNATE EMAIL ID [protected]@REDIFFMAIL.COM
DEAR SIR,
To,

dell india pvt ltd divya shree greens ground flower challagatta
Benglor village south benglor 560071 india
Subject- refund of money
Sir,
With above cited subject I whould like to say that ;
1. I bought a laptop of dell model no vostro 1400 (service tag no.dbzy1bs) on dated[protected]
2. Due to some technical mistake the laptop did’nt function properly
3. I contect the service engineer many times but he could not solve the problem
4. After the harassment I submitted the case before the consumer court at chittorgarh district
5. The judgment of the honorable judge was delived on the date[protected] in my favour
6. The judgement say that a some of 35000 should be given to the appellant with 12000 maintal torching and advocate fees +9% intrest to be paid from the date of purchase
7. t he copy of judgment is inclosed heare with .there for I request you to send the amount as soon as possible according to the judgement otherwise I have to contect again the consumer court for the payment of the laptop
regrds
Vishnu mundra
10 a meera market chittorgarh .rajasthan
[protected],[protected]

AS MY PRODUCT WAS UNDER WARRANTY DURING MY FIRST COMPLAINT HOWEVER COMPANY ENGINEER VISITED THREE TIMES TO REPAIR THE LAPTOP BUT MY COMPLAINT WAS NOT COMPLETELY SOLVED AS SPEAKERS WAS NOT WORKING .THIS THING IS ALSO WELL KNOWN BY THEIR ENGINEER AND HAVE MENTIONED IN THEIR REPAIR FORM AND NOW THEY ARE REFUSING TO REPAIR MY LAPTOP BY SAYING THAT YOU PRODUCT WARRANTY HAS EXPIRED. AS MY TAG NO IS 62R62M1 MY PH NO IS [protected] AND I WANT TO SAY MY PENDING REPAIR IS IN CONTINUTION OF MY FIRST COMPLAINT THAT TIME MY LAPTOP WAS IN WARRANTY PERIOD SO PLEASE TAKE NECESSARY STEPS TO SOLVE MY PROBLEM

Dear Sir / Madam,

I have purchased Dell-XCD35 on Online shopping from ETREE Marketing Pvt Ltd, Invoice No: 429929 On 30th Sept 2011.

I had a problem on Display on the mobile the Auto Rotate Screen was not functioning. Hence I have taken it to the Nearest Dell Authorized Services Center, "Ascentel On Cunningham Road, Bangalore - 560052" On Dated 10/Oct/2011. Since the Mobile was under warranty. They have taken it for Replacement with new device. I kindly request you to provide me an update ASAP, Since every time call Dell Support the call will be routed Dell Telecom Support and after 15-20 mins the call get disconnected without any response. On 31st Oct 2010 I have sent mail to [protected]@dell.com till date no reply..

Please considor about my problem and give me a response as soon as possible.

regards
Deepak E Daniel

Hi,

1. My name is Capt Samir Tangri and I am a serving officer of Indian Army. I was working with Dell (Mohali) since Dec 2005 till June 2008.

2. I was terminated from the service and my log in ID and badge was not working when I turned up in office after I recovered from injuries sustained in an accident. I was given a assurance by my manager that my leaves will be adjusted against my absence. However, when...

I have purchased dell LCD monitor locally at Srikakulam of AP.Now it is giving trouble ie the moniotor is suddenly offing and it is getting on automatically . Kinldly help me to solve the problem.

Myself Naveen Kumar from Karol Bagh, New Delhi. I’ve got in trouble with the product of Dell company which is Dell Mobile XCD-28. the actual problem is after purchasing, i.e, many problems like software not respond, restart automatically, so many times it displays insert sim card and sim card registration fail .this happens so many times in a day because of this I lose my plenty of business calls.i could not understand why does this happen again and again.

I have been to dell service centre noida so many times and every time they had given me refurbished handset. This happens 4 times. Every time t I have used refurbished handset but all those handset has the same problem and not work properly.what should I do. I have to visit dell service centre so many times, called customer care centre and Mr. Mohan #[protected] and Mr. Senthil #[protected].

Thanks with regards,

Naveen Kumar,
[protected] | [protected]
[protected]@gmail.com

DEAR SIR,
MY NAME IS IRFAN, I AM CHARTERED ACCOUNTANT
I HAVE DELL XPS M1530 LAPTOP WHICH I HAVE PURCHASED ON 14/09/2009 & AFTER ONE YEAR I UPGRADE MY WARRANTY FOR TWO YEARS FOR RS 15000,
SINCE BEFORE 7 to 8 MONTH I M FACING MANY PROBLEM IN MY SYSTEM YOU SEE MY SERVICE LOG NEAR ABOUT MORE THAN 5 TIMES YOU HAVE CHANGED MOTHERBOARD OF MY LAPTOP BUT ALWAYS SEND A FAULTY REPAIRED PART TO ME AGAIN THE START IN FEW DAYS ,

TODAY I AM VERY DISAPPOINTED WITH DELL THAT THAY SEND ME TWO TIME MOTHERBOARD WHICH ALREADY HAVING A SERVICE TAG NUMBER OF ANOTHER PC NEAR ABOUT 7 DAYS I HAVE FACING THIS PROBLEM TOWARDS UR COMPANY
UNFORTUNATALLY I HAVE DECIDED TO MAIL YOU THAT I AM GIVINNG YOU ONLY ONE LAST CHANCE THAT REPLACE MY FULL SYSTEM WITH NEW ONE OR GIVE ME MY MONEY BACK OTHERWISE I WILL SUE IN COURT . I DONT WANT ANY MORE PART REPLACEMENT FROM YOUR SIDE. I REPEAT TO YOU GIVE ME MY MONEY BAACK OR REPLACE MY SYSTEM WITH NEW ONE.
I REQUEST TO YOU PLEASE DONT IRRITATE ME TO TAKE LEGAL ACTION AGAINST YOU.
THANK YOU.....

NAME:- CA MD.IRFAN
ADD:- N60, GROUND FLOOR
LALITA PARK
LAXMI NAGAR
NEW DELHI- 110092
MOB:- [protected]
[protected]

service tag:HLYW7BS

i bought the dell xps-L501x on 2 jan 2011 online directly from
dell.since the day i got the it i facing many problems with the
product.
1.On the very first day of my order delivery i.e. on 14 jan 2011 i
found out that there is a red spot on my laptop lcd screen,for that my
lcd screen was replaced.
2.after some days o[censored]se my USB port stopped functioning,for that
mother board was replaced.
3.since the problem was not fixed,again the daughter board was replaced.
4.now i found out that my laptop does not have physical wi-fi adapter.
as well it has some internal problems(like operating system crashes often).

the system given to me is overall very defective and thus causing problem every time.this time when i contacted dell,executive asked me to open the system again to fix the problem.opening up the system again and again caused me a lot of trouble as well as ample wastage of time and as a computer science student my time and data is very much precious to me.for every time contacting dell is also a very long time consuming process.


within one year three times my laptop parts have been replaced and even now there is no assurance that after expiration of warranty my system will work properly.already my system has been opened thrice by dell team for replacing different parts and i do not want to open it again.due to this my laptop has became very fragile,hardware parts got loose and lifetime of my system is very much degraded.

i am very much disappointed of dell computers services and now do not want to continue with dell anymore.i want refund of my money or replacement of the whole system as soon as possible.

kindly register this case in consumer forum.i will be very grateful.

sir my laptop dell vostro 1015 model , the main problem is not going to the booting condition and one error msg camed this is hard disk problem please check the hard disk . and my laptop warranty period is expriy . so please accept my complaine letter i lost my work due to this laptop problem. please please please...............

sir this my mail id [protected]@gmail.com
my mobile no: [protected] ,[protected]

my friend mail id [protected]@gmail.com
mobile no: [protected]

hi... my name is tenzing and i am staying in Darjeeling. A week before, i ordered a new dell Inspiron 15 R laptop switchable having the configurations said below :-

intel core i 5-480 processor
Genuine windows [protected]@ Home Basic
4 GB ddr3, 500 GB HDD, 1 GB ATI mobility(graphics)
15.6" screen wide and 1 year home in service
complete cover including bag, adaptor.

But 2 days before when it was time for me to go to that shop retailer in Darjeeling here, he showed me the laptop having these configurations:-
everything is same but windows are pirated and no switchable lid is there with the product.
At that time, i was with my friend at their shop and i refused to buy his product because i was not getting what i ordered. but along with the cheat about the wrong product, they also forced me to go to my home with their 2 men and took the huge amount of Rs 44,400/- for which i can't resist their man power. my parents were not here in my home as they went to Gujarat for sweater business.

Overall, I was greatly cheated and forced to pay the amount.

My name is Pradeep Madye, I bought a Dell Inspiron Laptop, model no. N5110, service tag no.-(s/N):152NTP1 and express code no.: [protected] from Best Buy located at 13141 City Station Dr Jacksonville, FL 32218. on 8th August 2011. And on 10th October 2011 the touchpad and keypad is not working. I have invested my hard earned money into it. I want a replacement towards it. I cant go back to US now and Iam coming to India in December. My contact number is [protected]. I want to know what can you'll do in this case. Hope you attend this case at the earliest. Thank you.

Purchased Dell Streak 5 from PRIYA GEN NEXT( Sector-14, Main Market , Gurgaon, Haryana)
Date of Purchase :[protected]
Bill No .: PCH/HCL/548
IMEI :[protected]
Service Tag : H6RLFN1
OS : ANDROID 2.2.2
The mobile device has two major faults :
Screen got Cracks : without any physical assault this mobile device developed multiple cracks on the screen. Almost every user got such complaint and on

visiting Dell Service Center( Galleria Market, Gurgaon) , I was very confidently told by executive that device screen broke because of misuse or dropped.

On checking their complaint register it came to my notice every visitor with a Dell streak got the same common complaint and the service center got the

same REPLY for all.
Faulty Hardware/Software : Very unstable hardware, mobile phone restarts while a call is going on. I do face problem while answering Incoming calls, the

screen doesn't get UNLOCKED after multiple attempts. On receiving any call device freezes for 5-8 seconds.

DELL didn't resolve any of my problem, which I was promised while purchasing. Am still living with this faulty DELL STREAK 5.
It has been a lot of frustration being an Owner of such expensive( Rs 25000/-) and faulty mobile device.
Looking for a genuine solution.

Regards
Pradeep Singh Bal
[protected]

Dear Sir / Mam,

After receipt of your mail I tried several time to get in touch over phone wit Mr. Rajesh at [protected] but he didn't receive the call simultaneously I sent message also but no result has come up. Lastly day before yesterday( 17.10.2011) one Mr.Debabrata Bhaduri Called and told to collect the phone latest by 18.10.2011 accordingly I went to your service centre at 71, Park Street at 14:16 hrs after taking half day leave I had to wait there till 16:19 hrs. and thereafter the said Debabrata came and told that you have to pay by draft Rs.4050.00 I requested to him to take thru. Credit Card but he was not agreed. In this regard I want to ask you

1. FOR WHAT REASON I HAD TO WAIT THERE FOR TWO HOURS ?
2. IF YOU ARE NOT ABLE TO RECEIVE THE AMOUNT THRU. CREDIT CARD THEN WHY YOU DID NOT INTIMATE EARLIER EITHER OVER PHONE OR THRU. MAIL..HE TOLD ME THAT WE HAVE PAY BY DEMAND DRAFT -WHO WILL PAY THE DRAFT CHARGE ?
3. DO YOU THINK THAT WE DO NOT HAVE ANY OTHER WORK. UNNECESSARILY WE CAN WAIT FOR INDEFINITE TIME IN WORKING HOURS.
4. WITHIN WARRANTY YOU HAVE COMPELLED TO PAY YOU Rs.4050.00 THOUGH THE FAULT (MANUFACTURING DEFECT ) WAS AT YOUR END.

Regards
P.Chatterjee

--- On Fri, 23/9/11, Prabir Chatterjee <[protected]@yahoo.in> wrote:

From: Prabir Chatterjee <[protected]@yahoo.in>
Subject: Re: FW: Most Urgent
To: rajesh.[protected]@digicompindia.com, [protected]@Dell.com
Cc: [protected]@DELLTEAM.com, [protected]@dell.com
Date: Friday, 23 September, 2011, 5:46 PM

Dear Sir,
I regret to inform you that inspite of considering the case with a good intention to help customer as it is within warranty period( JUST HAVE USED FOUR MONTHS) ,your person have charged Rs.4050.00 (Rupees Four thousand fifty only) by which we can get a new set without accessories.

I would request your goodselves to re consider my case as a special case .

I'm really astonished that how the LCD has broken where as the front glass/plastic has not even a scratch .

Awaiting your cordial assistance
Regards
P Chatterjee

--- On Wed, 21/9/11, [protected]@Dell.com <[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: FW: Most Urgent
To: rajesh.[protected]@digicompindia.com
Cc: [protected]@DELLTEAM.com, [protected]@yahoo.in
Date: Wednesday, 21 September, 2011, 4:48 AM

Hi Rajesh

As informed by the Mr. Prabir please forward the photograps of the damaged phone along with your comment

Syeda-follow up with Rajesh and update all

Regards
Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com

From: Prabir Chatterjee [mailto:[protected]@yahoo.in]
Sent: Tuesday, September 20, 2011 11:20 PM
To: DellIndia_telecomsales
Cc: T, Syeda - Dell Team
Subject: Re: Most Urgent

Dear Sweda,
As requested I forwarded the message to take two snaps of the mobile phone XCD28 to RAJESH
probably he might have sent to you.
Please let me know how quick I should get
Regards
P Chatterjee
[protected] / [protected]

From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@yahoo.in
Cc: [protected]@DELLTEAM.com
Sent: Wed, 14 September, 2011 1:38:39 PM
Subject: RE: Most Urgent

Dear Mr. Prabir Chatterjee

Thanks for contacting Dell

Sir would kindly request you to send the snap of the damaged unit where we can see the damage very clearly we will forward the same to out technical team and based on their confirmation we will be able to confirm the next action. If out technical team confirms that damage is due to manufacturing fault then we will provide the replacement within warranty and if they confirm that damage is due to external pressure we will still provide the replacement on chargeable bases depending on the type of damage.

Syeda out Customer Care Executive will be assigned to your case to follow up and assist you in getting the issue addressed and resolved

Feel free to get in with our Care Executive for any kind of information or issue

Regards
Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com

Please consider the environment before printing this e-mail. Every 3000 sheets of paper costs us a tree. Let us conserve.




From: Prabir Chatterjee [mailto:[protected]@yahoo.in]
Sent: Wednesday, September 14, 2011 10:05 AM
To: DellIndia_telecomsales
Subject: Fw: Most Urgent

Hi dell Management
Dear Sir / Mam,
It is to inform you that I bought a hand set of you xcd28 on 28.04.2011 bearing IMEI No: [protected] having your service tag No:GZHYVN1.
Unfortunately the LCD has broken without sufficient valid reason at our end though the front glass is absolutely OK.ONE FINE MORNING WHEN I WANTED TO START THE PHONE I SAW THAT THERE BROKEN PIECES INSIDE THE GLASS. Probably it was your manufacturing defect for which the hand set has given to your service centre on 30.08.2011 to get it repaired at free of cost as it is within warranty period at your Dell Authorized Service Centre Unit No:51,57 at Park Plaza,Kol-16.
Please do the needful to get it repaired / replaced at free of cost at the earliest possible.
Awaiting your cordial assistance.
Regards
P Chatterjee
[protected]

----- Forwarded Message ----
From: Prabir Chatterjee <[protected]@yahoo.in>
To: [protected]@dell.com
Sent: Wed, 7 September, 2011 10:52:17 PM
Subject: Fw: Most Urgent



----- Forwarded Message ----
From: Prabir Chatterjee <[protected]@yahoo.in>
To: [protected]@dell.com
Sent: Wed, 7 September, 2011 10:51:14 PM
Subject: Fw: Most Urgent





Dear Sir / Mam,
It is to inform you that I bought a hand set of you xcd28 on 28.04.2011 bearing IMEI No: [protected] having your service tag No:GZHYVN1.
Unfortunately the LCD has broken without sufficient valid reason at our end though the front glass is absolutely OK. ONE FINE MORNING WHEN I WANTED TO START THE PHONE I SAW THAT THERE BROKEN PIECES INSIDE THE GLASS. . Probably it was your manufacturing defect for which the hand set has given to your service centre on 30.08.2011 to get it repaired at free of cost as it is within warranty period at your Dell Authorized Service Centre Unit No:51,57 at Park Plaza,Kol-16.
Please do the needful to get it repaired / replaced at free of cost at the earliest possible.
Awaiting your cordial assistance.
Regards
P Chatterjee
[protected]