Dell India Complaints & Reviews

Sir, I Satish Chandra Jha have purchased a Dell Laptop (Tag No CZXT7N1 & Ser No [protected]) under Retail Invoice No 1065 dated 27 Mar 2011 from Laptop Zone, 104-105, Bajaj House, Nehru Place, New Delhi-110019. At present Key Board of laptop is not working properly. I approach with customer care for this problem, but they said that the laptop is not a India region, so i cannot help you. Sir, You are requested to help me for this problem.

hi,
I had handed my Dell XCD28 phone to Dell Service Centre, Andheri W Branch, Mumbai on 27th August,2011 due to touch screen issue which was not working properly.

I had told to wait for 15-20 days for replacement but i have not recd the phone till date i.e.more than one month. When i visited personally aftr 20 days to receive my phone the service centre executive first told me that one shipment had come but all the pieces were faulty so they had to return the shipment. 2nd time he told that I have not recd the consignment yet, aftr 5-6 days.
And now yesterday when i called to confirm that my phone has come or not, as he promised to give me on Fri 7th oct, he confirmed that please come and collect the phone,so today when I went to collect my phone he said that still no shipment has come.He told that he has not recd the shipment from Banglore Head Office itself.

So I am not understanding the reason why there is so much delay in replacing the phone.I think they are just giving me fake reasons.

I am facing a real difficulty to remove time from my work and visit the Service Centre again & again.Also its a waste of time & money spent on travelling.

So I need you to take the Prompt Action & also I want One month Extended warranty as my one month warranty has been wasted just like that.

Awaiting for your immediate response & Strict action.

Thanks,
Regards,
Chintan Parekh
+91 [protected]

Dear team

i would like to inform you that dell is totely currepted compeny and compeny employee are totely froud . compenies seniour support resolver conform methat_[protected]


Warm Greetings from Dell.



Apologies for the delayed response. This email is in continuation to
our last conversation we had regarding your query for Inspiron 1464.
As discussed we would like to inform you that the unit which you are
using is a brand new unit sold by retailer on 21st July 2010 bearing
Service Tag FNCK5BS.



Please feel free to contact our Dell Technical Support for any further
technical issues on your system.

Regards,

Rajeshwari SN

Senior Support Resolver

Dell | Consumer, Small and Medium Business


after system perform work on same mood then i will do again complain[protected]

Dear Rajeshwari

I would like to inform you that according to your commitment for your
servic &assorence that this unit of dell (INSPIRON 1464,SERVICE
TAG-FNCK5BS

) was new unit but after some time of repairing this system perform as
is it that they perform before my complain .
so i heardly request to you according to your promice please solve my
system problem

Regards

Yadavendra Ankit Singh
Mo.-[protected]

so sir please give me right suggeststion and helping me for solving my problem

Regards
Yadavendra Ankit Singh

I have placed an order on 25th August 2010 for a Inspiron 15R (N5010) Direct Base Laptop with Targus Top Load Bag. I did receive the Laptop but did not receive the Laptop bag. for which I have paid Rs. 800/- in advance. On inquiry, the sales department ( Mrs Sona Sundaram ) said that they have forgot to deliver the Laptop Bag. After waiting for 1 month I have demanded refund of Rs. 800/- which I have paid for Laptop Bag. Mrs. Sona Sundaram since then continued giving me false promises that she will issue the cheque of Rs. 800/- in favor of JAYESH SHARMA at the earliest. 13 months has been passed by. I have neither received the Laptop Bag nor refund of Rs. 800/-.
Currently this is the case with the Sales and After sales service Team of Dell Laptop Co.
Its because of sales team member like - Sona Sundaram, the Company's name is getting into the bad books for just Rs. 800/-
I am sure that she had taken an undue advantage of this dealing and has made some Personal Profit by taking Rs. 800/- out of my payment.
Rs. 800/- per order, you all can imagine what amount she will be taking at home apart from her monthly fix salary....

CA Jayesh Sharma

I had brought dell mobile XCD-28 on June 2011 , there was touch screen & speaker problem so I given it to dell service center in andheri on 14/09/2011 , they told me that they will replace my mobile in 7 days but its already more than a 25 Days when I call them they tell me "abhi app ka phone nahi aya ,Stock Me Nahi He"


Vinod S.Kurale

Subject: Request to replace the Laptop.

Dear Sir,
I have purchased 5010 Inspiron laptop from Telecom Enterprises Faizabad, Utaar Pradesh.,INDIA on 12.01.2011. The product given to me is bad and not working. Since, its mother board has been replaced by your service engineer soon (dated-09/1/2011)& again engineer came on dated-09/07/2011 after purchase, now again the system is out of order and nothing then i submited laptop on dell service center lucknow .My laptop's not working properly, I m always facing Slow processi problem.
I am continue co-odinate with dell customercare.
My request is to say that the system that has been given to me is defective, at least to the standards of DELL or may be the quality of DELL has gone down or may be the system given to me from the supplier has not been manufactured by DELL. I am totally unsatisfied by the product. I am not able to use the system and recovery of my essential data stored in the system is also under question.
I expect from you to kindly take back your system or else take appropriate action against the supplier. Anticipating prompt and positive action at your end.

Details of contacting dell support center:
01-Repair order no.- si. no.- 635754
SER[protected]
Dated-09/01/2011
02-Repair order form- si. no.-299117
SER[protected]
Dated-09/07/2011
03- Digicom DSP dell authorized service center
LG-4, Tej kumar plaza 75 Hazratganj 226001
SER[protected]
SER[protected]
Dated-09/09/2011
Details of the Laptop:

System : Laptop (Dell notebook Inspiron 5010, , 320 GB, win7)
Service tag No. : BK1X7BS

Purchased From : M/sTelecom Enterprises Faizabad, Utaar Pradesh.,INDIA
Date of purchase : 12.01.2011

.
Yours Sinserely

Abhishek Pratap Singh
H.no-1098, janaura Faizabad (U.P.)
email: er.[protected]@yahoo.com, [protected]@gmail.com
[protected]/[protected]

Dear Sir,
My Laptop charger Did not work .
Pleasereplace or repair it.
My address and Laptop Details are below :-
Name- Vinod Attri Product Name-Dell Inspiron 14R(N4010)Direct Base
Address:- Costumer No:[protected]
SAHARA INDIA PARIWAR Dell Order No:[protected]
OLD ROHTAK ROAD,
Near Central Bank Of India
Kharkhauda
District-Sonipat
Pin Code-130402
State-Haryana
Country-India

We purchased Dell Mobile XCD35 from Aircel shop at Gaurav Towers in Jaipur on 17th Aug 2011 @ 10900rs.
Actually we visited there to buy Blackberry or Nokia mobile, but your sales man conveniences us so nicely to buy Dell. We did so.
After 3-4 days phone started giving trouble. Its sound was not proper. we visited to shop to inform the same, but he said it is OK. after some time it gone worsen. on 5th Sept 11 we visited again to the shop for the complaint. Then sales man informed us that its speaker has trouble & need to send this to dell service station & he assured us to give the same us back in 2 days. after regular chasing up we got our mobile back after around 15 days & it was not new, it has allot of scratches on screen & on side metal strip. we refused to take the same. then they requested us to visit Dell Service center. we visited the same & meet with Mr. Rahul. He shows us the 3-4 pcs but all has scratches on screen. we refused to take it. we have such a bad experience with the dell phone & you people are cheating with us, we requested many times to refund our money, but you people has made all the rule which benefit only the company not the customer. we wasted around 45 days & still we are bare hands, we lost our money & we lost our phone.

Now we want a quick response from you to solve the problem because it is a high time now. you people are just giving us troubles & playing with emotions of customers.
Either you give us the New Brand sealed packed phone or refund our money back as your representative at store & service center are not trustworthy.
Our first preference is to get our money back.

I (Jitendra Singh) purchased a Dell notebook on 24th aug’11. And its got damege with in a month.
I have raised a complaint and received a call from chennai (Mr. Bharath Naga) He told me that this is your fault. According to him a person purchased the famous brand asset and broken it manualy.

I have spent 19k hardearned money and complany is deniying to replace my unit.As per the Dell this is physically damage and they can’t replace it.



Regards.

Jitendra Singh

I booked an order with Dell India on 8th August and I could get the delviery after repeated follow ups by first week of September. After opening I could see they have delivered 2 wrong products. since then I hace been following up with them and nobody is responding!!!

my experience with Dell India is pathetic.. Can somebody help me.

Rgds

I purchase a Dell XCD28 Android cell phone 6 months back with one year replacement warranty, when i started using this phone it gets auto-restarted while am on call & call gets disconnected. i thought this is the problem with only my handset but when i went to Dell service centre there were 5 to 6 customers at that time with the same issue with the same handset.

My handset was replaced with another repaired handset (although company claims phone will be replaced with a new/fresh handset before purchasing), when i received replacement it has the same problem with an additional one which is charging problem, it was not getting charged.

Again i submitted the handset at service centre for replacement & its almost 15 days now i am waiting for a replacement but they are telling me it will take more & more time. i am fed-up calling them again & again & their excuses.

When i asked service centre guys what is the problem with this handset they said its an internal hardware issue & most of the XCD28 phones have this issue & company has stopped its production now.

I want to know in a democratic country like India who gave the right to the company to cheat/dupe people using their brand name & introducing faulty product in the market. If there is an issue with a product why don't company recall all the defected pieces and replace them with some other model which does not have problem or refund the money when company has stopped the production for the same product & can't replace the phone with a new one.

Isn't there anyone who can take action against this company & set an example for the future so that any company will not dupe the customers & common people.



Regards

Yasir Wani

Cell - [protected]
Email - [protected]@gmail.com

IMEI No : [protected] (for Dell XCD28 Android i purchased)

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http://www.laptop-batteries.net.au/dell/latitude-c840.htm
http://www.my-batteries.com/laptop-batteries/dell-latitude-c840.htm

Dell Laptop Inspiron 1420 screen goes Blank and i did call dell Technical support Team and also visited their workshop and was Advised to change the Screen with Brand new which was costing 14000.00
although lap top was just 1 year old , but i did not agree with them and i did get repaired with Dell engineer who is my friend he said it was loose contact problem and its working since last 4 years Dell product itself is # 1 but Dell Technical Team & customer care are fooling customers just by replacing parts the following is From Dell India read it
Break Fix + 2 yr Next Business Day Warranty Costing Rs.15042/- including taxes
With reference to this quotation queries kindly reply back to the mail id [protected]@dell.com

Once again Dell Itself #1 and its Team ???????????????

Hi I purchased a computer and they promised me goodies worth some money.
They send the following mails which are below and I never received the products.They are luring the customers without delivering the goodies.I registered on August 17 2011 and its more than a month.

-------- Forwarded message[protected]
From: Joyride <[protected]@joyridebegins.in>
Date: Wed, Aug 17, 2011 at 10:02 PM
Subject: Your Dell and Disney Pixar Cars 2 gifts
To: [protected]@gmail.com
Cc: [protected]@joyridebegins.in


Thank you for validating your information. These are the details we have received from you. In case this information is incorrect, please re-enter your details to redeem your goodies.

Service Tag Number : Fq78vq1
Model Purchased : Inspiron 620S
Purchased From : Dell Direct
First Name : Mohammed
Last Name : Shahid
Address First Line :
Address Second Line : r
City : chennai
State : Tamil nadu
Pincode : 600017
Mobile : 9176322
Landline :

Your gifts will reach you within 15-21 days of validation of the information entered. If its a remote location, it would be around 1 month.

You can now also access the private links on the site, using your e-mail ID as a User ID.
Your password is:Mohammed3

For any query please call us on[protected] or email as on [protected]@joyridebegins.in

On Fri, Aug 12, 2011 at 3:43 PM, <[protected]@dellteam.com> wrote:
Dear Mr. Shahid,

Warm greetings from DELL !

order # :[protected]

Further to our discussions today with the respect to the Disney goodies, Sales team is ensuring that the goodies are sent, Once you registers on website gifts will be delivered to you within 15-21 days
of validation of the information entered. If It’s a remote location, it would be around 1 month. You can also get a response by sending an email to [protected]@joyridebegins.in for the status .

please feel free to mail me for any clarifications.


Thanks & Regards
Pavithra G.I
Customer care specialist –CSMB
Dell | India CSMB customer care

For Tech Support Call[protected]
For Customer Care Call[protected]
For Sales Call:[protected]

Get online support by visiting: http://support.ap.dell.com/
My work schedule is 9:00 am - 6:00 pm(Mon-Fri)

Hi
I had registered a complaint about a dell monitor after holding my call for about an Hour and multiple transfer. I had to call them for more than one week continuously to reach the right person. unfortunately no one has come to service for the registered complaint. I was given reference number by which i could do nothing but wasted my time again calliing them everyday. Can anyone help me to resolve this issue?

Dell monitor: model 1920B
referance number:[protected]

Thanks
Raju

Dell customer care suport take my 30 min and they will forward my call to support executive to executive.

And Call are busy busy.

i had purchased dell streak 3 months ago , and i an have faced many times a same issue regarding the touch , the phone gets strucked while touching it does not responses the touch doesn't works this problem regarding was faced by me 4 times in this 3 months face and i have passed it on to dell service station an they had assured me of phone replacement but they had assured me they will take 10 working days for its replacement but now 20 days been passed but i have not got satisfied and when i had called them the gaved ,me answer that the company have not passed it on to them the phone will be there in next week and they have answered me this 3 times in this 20 days so i m facing the serious issue and i want it solved in this week

I bought Dell Laptop few months ago, I had a problem with 1 of the USB portal, its not reading when I try with my pen drive, I went to authorised Dell laptop service center, they have formatted my laptop without notice, now I lost free trial usage of McAfee anti virus valild for 1 year, now I am pushed to buy a new anti virus software which cost about Rs 2,500, not only that many software are an all lost....!!!!

The worst service I have faced with DELL...........!!!!!!!!!!!!

I request you all beware on the DELL laptop service center's

Hi all,

I want to raise a complaint against dell authorized dealer Mr. Alum Khan ,TouchStone Technologies Marathalli Bangalore (Confirmed from dell help line no [protected]).

I have paid the money 24500 INR (24000 k for laptop,500 for courier at my Gurgaon Haryana address-See the attached Bill) for the laptop Dell vastro 1014 (details in bill)).

I paid from my hdfc credit card(HDFC CREDIT CARD STATEMENT for verification),

Now from one month he did not send the laptop via courier (The time I Paid I was in Bangalore working there , got transferred from Bangalore to Gurgaon Haryana So he had to Courier it to address given in bill).

But He is not picking the call or replying to SMS.

He wants to take all the money without giving the laptop.

Please help me getting back my laptop or Money(if laptop is not exactly the same configuration he gave in the bill)

Core 2 duo processor,
4 Gb ram
& 500 Gb hard disk.

We purchased a Dell inspiron all-in-one desktop in July,2011. A week after it was purchased the desktop gets crashed. after 2-3 times calling the tech support, an executive comes & changes the MBD & HDD, but OS disk is missing. We are advised to purchase it from Dell. We buy it, and get it couriered. The tech support executive over the phone gets the operating system installed on the system, but since then there's no sound in the system and there's no TV card. We are tired of calling up Tech Support guys and lodging complaints, but its for no avail. Basicaly, the desktop is in no working condition since the day it has been purchased. We just tired and are wondering why the hel we invested 50K rupees and bought this junk.