Dell India Complaints & Reviews

DEAR SIR,
MY NAME IS IRFAN, I AM CHARTERED ACCOUNTANT
I HAVE DELL XPS M1530 LAPTOP WHICH I HAVE PURCHASED ON 14/09/2009 & AFTER ONE YEAR I UPGRADE MY WARRANTY FOR TWO YEARS FOR RS 15000,
SINCE BEFORE 7 to 8 MONTH I M FACING MANY PROBLEM IN MY SYSTEM YOU SEE MY SERVICE LOG NEAR ABOUT MORE THAN 5 TIMES YOU HAVE CHANGED MOTHERBOARD OF MY LAPTOP BUT ALWAYS SEND A FAULTY REPAIRED PART TO ME AGAIN THE START IN FEW DAYS ,

TODAY I AM VERY DISAPPOINTED WITH DELL THAT THAY SEND ME TWO TIME MOTHERBOARD WHICH ALREADY HAVING A SERVICE TAG NUMBER OF ANOTHER PC NEAR ABOUT 7 DAYS I HAVE FACING THIS PROBLEM TOWARDS UR COMPANY
UNFORTUNATALLY I HAVE DECIDED TO MAIL YOU THAT I AM GIVINNG YOU ONLY ONE LAST CHANCE THAT REPLACE MY FULL SYSTEM WITH NEW ONE OR GIVE ME MY MONEY BACK OTHERWISE I WILL SUE IN COURT . I DONT WANT ANY MORE PART REPLACEMENT FROM YOUR SIDE. I REPEAT TO YOU GIVE ME MY MONEY BAACK OR REPLACE MY SYSTEM WITH NEW ONE.
I REQUEST TO YOU PLEASE DONT IRRITATE ME TO TAKE LEGAL ACTION AGAINST YOU.
THANK YOU.....

NAME:- CA MD.IRFAN
ADD:- N60, GROUND FLOOR
LALITA PARK
LAXMI NAGAR
NEW DELHI- 110092
MOB:- [protected]
[protected]

service tag:HLYW7BS

i bought the dell xps-L501x on 2 jan 2011 online directly from
dell.since the day i got the it i facing many problems with the
product.
1.On the very first day of my order delivery i.e. on 14 jan 2011 i
found out that there is a red spot on my laptop lcd screen,for that my
lcd screen was replaced.
2.after some days o[censored]se my USB port stopped functioning,for that
mother board was replaced.
3.since the problem was not fixed,again the daughter board was replaced.
4.now i found out that my laptop does not have physical wi-fi adapter.
as well it has some internal problems(like operating system crashes often).

the system given to me is overall very defective and thus causing problem every time.this time when i contacted dell,executive asked me to open the system again to fix the problem.opening up the system again and again caused me a lot of trouble as well as ample wastage of time and as a computer science student my time and data is very much precious to me.for every time contacting dell is also a very long time consuming process.


within one year three times my laptop parts have been replaced and even now there is no assurance that after expiration of warranty my system will work properly.already my system has been opened thrice by dell team for replacing different parts and i do not want to open it again.due to this my laptop has became very fragile,hardware parts got loose and lifetime of my system is very much degraded.

i am very much disappointed of dell computers services and now do not want to continue with dell anymore.i want refund of my money or replacement of the whole system as soon as possible.

kindly register this case in consumer forum.i will be very grateful.

sir my laptop dell vostro 1015 model , the main problem is not going to the booting condition and one error msg camed this is hard disk problem please check the hard disk . and my laptop warranty period is expriy . so please accept my complaine letter i lost my work due to this laptop problem. please please please...............

sir this my mail id [protected]@gmail.com
my mobile no: [protected] ,[protected]

my friend mail id [protected]@gmail.com
mobile no: [protected]

hi... my name is tenzing and i am staying in Darjeeling. A week before, i ordered a new dell Inspiron 15 R laptop switchable having the configurations said below :-

intel core i 5-480 processor
Genuine windows [protected]@ Home Basic
4 GB ddr3, 500 GB HDD, 1 GB ATI mobility(graphics)
15.6" screen wide and 1 year home in service
complete cover including bag, adaptor.

But 2 days before when it was time for me to go to that shop retailer in Darjeeling here, he showed me the laptop having these configurations:-
everything is same but windows are pirated and no switchable lid is there with the product.
At that time, i was with my friend at their shop and i refused to buy his product because i was not getting what i ordered. but along with the cheat about the wrong product, they also forced me to go to my home with their 2 men and took the huge amount of Rs 44,400/- for which i can't resist their man power. my parents were not here in my home as they went to Gujarat for sweater business.

Overall, I was greatly cheated and forced to pay the amount.

My name is Pradeep Madye, I bought a Dell Inspiron Laptop, model no. N5110, service tag no.-(s/N):152NTP1 and express code no.: [protected] from Best Buy located at 13141 City Station Dr Jacksonville, FL 32218. on 8th August 2011. And on 10th October 2011 the touchpad and keypad is not working. I have invested my hard earned money into it. I want a replacement towards it. I cant go back to US now and Iam coming to India in December. My contact number is [protected]. I want to know what can you'll do in this case. Hope you attend this case at the earliest. Thank you.

Purchased Dell Streak 5 from PRIYA GEN NEXT( Sector-14, Main Market , Gurgaon, Haryana)
Date of Purchase :[protected]
Bill No .: PCH/HCL/548
IMEI :[protected]
Service Tag : H6RLFN1
OS : ANDROID 2.2.2
The mobile device has two major faults :
Screen got Cracks : without any physical assault this mobile device developed multiple cracks on the screen. Almost every user got such complaint and on

visiting Dell Service Center( Galleria Market, Gurgaon) , I was very confidently told by executive that device screen broke because of misuse or dropped.

On checking their complaint register it came to my notice every visitor with a Dell streak got the same common complaint and the service center got the

same REPLY for all.
Faulty Hardware/Software : Very unstable hardware, mobile phone restarts while a call is going on. I do face problem while answering Incoming calls, the

screen doesn't get UNLOCKED after multiple attempts. On receiving any call device freezes for 5-8 seconds.

DELL didn't resolve any of my problem, which I was promised while purchasing. Am still living with this faulty DELL STREAK 5.
It has been a lot of frustration being an Owner of such expensive( Rs 25000/-) and faulty mobile device.
Looking for a genuine solution.

Regards
Pradeep Singh Bal
[protected]

Dear Sir / Mam,

After receipt of your mail I tried several time to get in touch over phone wit Mr. Rajesh at [protected] but he didn't receive the call simultaneously I sent message also but no result has come up. Lastly day before yesterday( 17.10.2011) one Mr.Debabrata Bhaduri Called and told to collect the phone latest by 18.10.2011 accordingly I went to your service centre at 71, Park Street at 14:16 hrs after taking half day leave I had to wait there till 16:19 hrs. and thereafter the said Debabrata came and told that you have to pay by draft Rs.4050.00 I requested to him to take thru. Credit Card but he was not agreed. In this regard I want to ask you

1. FOR WHAT REASON I HAD TO WAIT THERE FOR TWO HOURS ?
2. IF YOU ARE NOT ABLE TO RECEIVE THE AMOUNT THRU. CREDIT CARD THEN WHY YOU DID NOT INTIMATE EARLIER EITHER OVER PHONE OR THRU. MAIL..HE TOLD ME THAT WE HAVE PAY BY DEMAND DRAFT -WHO WILL PAY THE DRAFT CHARGE ?
3. DO YOU THINK THAT WE DO NOT HAVE ANY OTHER WORK. UNNECESSARILY WE CAN WAIT FOR INDEFINITE TIME IN WORKING HOURS.
4. WITHIN WARRANTY YOU HAVE COMPELLED TO PAY YOU Rs.4050.00 THOUGH THE FAULT (MANUFACTURING DEFECT ) WAS AT YOUR END.

Regards
P.Chatterjee

--- On Fri, 23/9/11, Prabir Chatterjee <[protected]@yahoo.in> wrote:

From: Prabir Chatterjee <[protected]@yahoo.in>
Subject: Re: FW: Most Urgent
To: rajesh.[protected]@digicompindia.com, [protected]@Dell.com
Cc: [protected]@DELLTEAM.com, [protected]@dell.com
Date: Friday, 23 September, 2011, 5:46 PM

Dear Sir,
I regret to inform you that inspite of considering the case with a good intention to help customer as it is within warranty period( JUST HAVE USED FOUR MONTHS) ,your person have charged Rs.4050.00 (Rupees Four thousand fifty only) by which we can get a new set without accessories.

I would request your goodselves to re consider my case as a special case .

I'm really astonished that how the LCD has broken where as the front glass/plastic has not even a scratch .

Awaiting your cordial assistance
Regards
P Chatterjee

--- On Wed, 21/9/11, [protected]@Dell.com <[protected]@Dell.com> wrote:

From: [protected]@Dell.com <[protected]@Dell.com>
Subject: FW: Most Urgent
To: rajesh.[protected]@digicompindia.com
Cc: [protected]@DELLTEAM.com, [protected]@yahoo.in
Date: Wednesday, 21 September, 2011, 4:48 AM

Hi Rajesh

As informed by the Mr. Prabir please forward the photograps of the damaged phone along with your comment

Syeda-follow up with Rajesh and update all

Regards
Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com

From: Prabir Chatterjee [mailto:[protected]@yahoo.in]
Sent: Tuesday, September 20, 2011 11:20 PM
To: DellIndia_telecomsales
Cc: T, Syeda - Dell Team
Subject: Re: Most Urgent

Dear Sweda,
As requested I forwarded the message to take two snaps of the mobile phone XCD28 to RAJESH
probably he might have sent to you.
Please let me know how quick I should get
Regards
P Chatterjee
[protected] / [protected]

From: "[protected]@Dell.com" <[protected]@Dell.com>
To: [protected]@yahoo.in
Cc: [protected]@DELLTEAM.com
Sent: Wed, 14 September, 2011 1:38:39 PM
Subject: RE: Most Urgent

Dear Mr. Prabir Chatterjee

Thanks for contacting Dell

Sir would kindly request you to send the snap of the damaged unit where we can see the damage very clearly we will forward the same to out technical team and based on their confirmation we will be able to confirm the next action. If out technical team confirms that damage is due to manufacturing fault then we will provide the replacement within warranty and if they confirm that damage is due to external pressure we will still provide the replacement on chargeable bases depending on the type of damage.

Syeda out Customer Care Executive will be assigned to your case to follow up and assist you in getting the issue addressed and resolved

Feel free to get in with our Care Executive for any kind of information or issue

Regards
Sudhanwa Mannur
Dell India || Team Manager - Customer Engagement(TELCO)
Toll Free :[protected] Ext: 6196
Email: [protected]@dell.com

Please consider the environment before printing this e-mail. Every 3000 sheets of paper costs us a tree. Let us conserve.




From: Prabir Chatterjee [mailto:[protected]@yahoo.in]
Sent: Wednesday, September 14, 2011 10:05 AM
To: DellIndia_telecomsales
Subject: Fw: Most Urgent

Hi dell Management
Dear Sir / Mam,
It is to inform you that I bought a hand set of you xcd28 on 28.04.2011 bearing IMEI No: [protected] having your service tag No:GZHYVN1.
Unfortunately the LCD has broken without sufficient valid reason at our end though the front glass is absolutely OK.ONE FINE MORNING WHEN I WANTED TO START THE PHONE I SAW THAT THERE BROKEN PIECES INSIDE THE GLASS. Probably it was your manufacturing defect for which the hand set has given to your service centre on 30.08.2011 to get it repaired at free of cost as it is within warranty period at your Dell Authorized Service Centre Unit No:51,57 at Park Plaza,Kol-16.
Please do the needful to get it repaired / replaced at free of cost at the earliest possible.
Awaiting your cordial assistance.
Regards
P Chatterjee
[protected]

----- Forwarded Message ----
From: Prabir Chatterjee <[protected]@yahoo.in>
To: [protected]@dell.com
Sent: Wed, 7 September, 2011 10:52:17 PM
Subject: Fw: Most Urgent



----- Forwarded Message ----
From: Prabir Chatterjee <[protected]@yahoo.in>
To: [protected]@dell.com
Sent: Wed, 7 September, 2011 10:51:14 PM
Subject: Fw: Most Urgent





Dear Sir / Mam,
It is to inform you that I bought a hand set of you xcd28 on 28.04.2011 bearing IMEI No: [protected] having your service tag No:GZHYVN1.
Unfortunately the LCD has broken without sufficient valid reason at our end though the front glass is absolutely OK. ONE FINE MORNING WHEN I WANTED TO START THE PHONE I SAW THAT THERE BROKEN PIECES INSIDE THE GLASS. . Probably it was your manufacturing defect for which the hand set has given to your service centre on 30.08.2011 to get it repaired at free of cost as it is within warranty period at your Dell Authorized Service Centre Unit No:51,57 at Park Plaza,Kol-16.
Please do the needful to get it repaired / replaced at free of cost at the earliest possible.
Awaiting your cordial assistance.
Regards
P Chatterjee
[protected]

Sir, I Satish Chandra Jha have purchased a Dell Laptop (Tag No CZXT7N1 & Ser No [protected]) under Retail Invoice No 1065 dated 27 Mar 2011 from Laptop Zone, 104-105, Bajaj House, Nehru Place, New Delhi-110019. At present Key Board of laptop is not working properly. I approach with customer care for this problem, but they said that the laptop is not a India region, so i cannot help you. Sir, You are requested to help me for this problem.

hi,
I had handed my Dell XCD28 phone to Dell Service Centre, Andheri W Branch, Mumbai on 27th August,2011 due to touch screen issue which was not working properly.

I had told to wait for 15-20 days for replacement but i have not recd the phone till date i.e.more than one month. When i visited personally aftr 20 days to receive my phone the service centre executive first told me that one shipment had come but all the pieces were faulty so they had to return the shipment. 2nd time he told that I have not recd the consignment yet, aftr 5-6 days.
And now yesterday when i called to confirm that my phone has come or not, as he promised to give me on Fri 7th oct, he confirmed that please come and collect the phone,so today when I went to collect my phone he said that still no shipment has come.He told that he has not recd the shipment from Banglore Head Office itself.

So I am not understanding the reason why there is so much delay in replacing the phone.I think they are just giving me fake reasons.

I am facing a real difficulty to remove time from my work and visit the Service Centre again & again.Also its a waste of time & money spent on travelling.

So I need you to take the Prompt Action & also I want One month Extended warranty as my one month warranty has been wasted just like that.

Awaiting for your immediate response & Strict action.

Thanks,
Regards,
Chintan Parekh
+91 [protected]

Dear team

i would like to inform you that dell is totely currepted compeny and compeny employee are totely froud . compenies seniour support resolver conform methat_[protected]


Warm Greetings from Dell.



Apologies for the delayed response. This email is in continuation to
our last conversation we had regarding your query for Inspiron 1464.
As discussed we would like to inform you that the unit which you are
using is a brand new unit sold by retailer on 21st July 2010 bearing
Service Tag FNCK5BS.



Please feel free to contact our Dell Technical Support for any further
technical issues on your system.

Regards,

Rajeshwari SN

Senior Support Resolver

Dell | Consumer, Small and Medium Business


after system perform work on same mood then i will do again complain[protected]

Dear Rajeshwari

I would like to inform you that according to your commitment for your
servic &assorence that this unit of dell (INSPIRON 1464,SERVICE
TAG-FNCK5BS

) was new unit but after some time of repairing this system perform as
is it that they perform before my complain .
so i heardly request to you according to your promice please solve my
system problem

Regards

Yadavendra Ankit Singh
Mo.-[protected]

so sir please give me right suggeststion and helping me for solving my problem

Regards
Yadavendra Ankit Singh

I have placed an order on 25th August 2010 for a Inspiron 15R (N5010) Direct Base Laptop with Targus Top Load Bag. I did receive the Laptop but did not receive the Laptop bag. for which I have paid Rs. 800/- in advance. On inquiry, the sales department ( Mrs Sona Sundaram ) said that they have forgot to deliver the Laptop Bag. After waiting for 1 month I have demanded refund of Rs. 800/- which I have paid for Laptop Bag. Mrs. Sona Sundaram since then continued giving me false promises that she will issue the cheque of Rs. 800/- in favor of JAYESH SHARMA at the earliest. 13 months has been passed by. I have neither received the Laptop Bag nor refund of Rs. 800/-.
Currently this is the case with the Sales and After sales service Team of Dell Laptop Co.
Its because of sales team member like - Sona Sundaram, the Company's name is getting into the bad books for just Rs. 800/-
I am sure that she had taken an undue advantage of this dealing and has made some Personal Profit by taking Rs. 800/- out of my payment.
Rs. 800/- per order, you all can imagine what amount she will be taking at home apart from her monthly fix salary....

CA Jayesh Sharma

I had brought dell mobile XCD-28 on June 2011 , there was touch screen & speaker problem so I given it to dell service center in andheri on 14/09/2011 , they told me that they will replace my mobile in 7 days but its already more than a 25 Days when I call them they tell me "abhi app ka phone nahi aya ,Stock Me Nahi He"


Vinod S.Kurale

Subject: Request to replace the Laptop.

Dear Sir,
I have purchased 5010 Inspiron laptop from Telecom Enterprises Faizabad, Utaar Pradesh.,INDIA on 12.01.2011. The product given to me is bad and not working. Since, its mother board has been replaced by your service engineer soon (dated-09/1/2011)& again engineer came on dated-09/07/2011 after purchase, now again the system is out of order and nothing then i submited laptop on dell service center lucknow .My laptop's not working properly, I m always facing Slow processi problem.
I am continue co-odinate with dell customercare.
My request is to say that the system that has been given to me is defective, at least to the standards of DELL or may be the quality of DELL has gone down or may be the system given to me from the supplier has not been manufactured by DELL. I am totally unsatisfied by the product. I am not able to use the system and recovery of my essential data stored in the system is also under question.
I expect from you to kindly take back your system or else take appropriate action against the supplier. Anticipating prompt and positive action at your end.

Details of contacting dell support center:
01-Repair order no.- si. no.- 635754
SER[protected]
Dated-09/01/2011
02-Repair order form- si. no.-299117
SER[protected]
Dated-09/07/2011
03- Digicom DSP dell authorized service center
LG-4, Tej kumar plaza 75 Hazratganj 226001
SER[protected]
SER[protected]
Dated-09/09/2011
Details of the Laptop:

System : Laptop (Dell notebook Inspiron 5010, , 320 GB, win7)
Service tag No. : BK1X7BS

Purchased From : M/sTelecom Enterprises Faizabad, Utaar Pradesh.,INDIA
Date of purchase : 12.01.2011

.
Yours Sinserely

Abhishek Pratap Singh
H.no-1098, janaura Faizabad (U.P.)
email: er.[protected]@yahoo.com, [protected]@gmail.com
[protected]/[protected]

Dear Sir,
My Laptop charger Did not work .
Pleasereplace or repair it.
My address and Laptop Details are below :-
Name- Vinod Attri Product Name-Dell Inspiron 14R(N4010)Direct Base
Address:- Costumer No:[protected]
SAHARA INDIA PARIWAR Dell Order No:[protected]
OLD ROHTAK ROAD,
Near Central Bank Of India
Kharkhauda
District-Sonipat
Pin Code-130402
State-Haryana
Country-India

We purchased Dell Mobile XCD35 from Aircel shop at Gaurav Towers in Jaipur on 17th Aug 2011 @ 10900rs.
Actually we visited there to buy Blackberry or Nokia mobile, but your sales man conveniences us so nicely to buy Dell. We did so.
After 3-4 days phone started giving trouble. Its sound was not proper. we visited to shop to inform the same, but he said it is OK. after some time it gone worsen. on 5th Sept 11 we visited again to the shop for the complaint. Then sales man informed us that its speaker has trouble & need to send this to dell service station & he assured us to give the same us back in 2 days. after regular chasing up we got our mobile back after around 15 days & it was not new, it has allot of scratches on screen & on side metal strip. we refused to take the same. then they requested us to visit Dell Service center. we visited the same & meet with Mr. Rahul. He shows us the 3-4 pcs but all has scratches on screen. we refused to take it. we have such a bad experience with the dell phone & you people are cheating with us, we requested many times to refund our money, but you people has made all the rule which benefit only the company not the customer. we wasted around 45 days & still we are bare hands, we lost our money & we lost our phone.

Now we want a quick response from you to solve the problem because it is a high time now. you people are just giving us troubles & playing with emotions of customers.
Either you give us the New Brand sealed packed phone or refund our money back as your representative at store & service center are not trustworthy.
Our first preference is to get our money back.

I (Jitendra Singh) purchased a Dell notebook on 24th aug’11. And its got damege with in a month.
I have raised a complaint and received a call from chennai (Mr. Bharath Naga) He told me that this is your fault. According to him a person purchased the famous brand asset and broken it manualy.

I have spent 19k hardearned money and complany is deniying to replace my unit.As per the Dell this is physically damage and they can’t replace it.



Regards.

Jitendra Singh

I booked an order with Dell India on 8th August and I could get the delviery after repeated follow ups by first week of September. After opening I could see they have delivered 2 wrong products. since then I hace been following up with them and nobody is responding!!!

my experience with Dell India is pathetic.. Can somebody help me.

Rgds

I purchase a Dell XCD28 Android cell phone 6 months back with one year replacement warranty, when i started using this phone it gets auto-restarted while am on call & call gets disconnected. i thought this is the problem with only my handset but when i went to Dell service centre there were 5 to 6 customers at that time with the same issue with the same handset.

My handset was replaced with another repaired handset (although company claims phone will be replaced with a new/fresh handset before purchasing), when i received replacement it has the same problem with an additional one which is charging problem, it was not getting charged.

Again i submitted the handset at service centre for replacement & its almost 15 days now i am waiting for a replacement but they are telling me it will take more & more time. i am fed-up calling them again & again & their excuses.

When i asked service centre guys what is the problem with this handset they said its an internal hardware issue & most of the XCD28 phones have this issue & company has stopped its production now.

I want to know in a democratic country like India who gave the right to the company to cheat/dupe people using their brand name & introducing faulty product in the market. If there is an issue with a product why don't company recall all the defected pieces and replace them with some other model which does not have problem or refund the money when company has stopped the production for the same product & can't replace the phone with a new one.

Isn't there anyone who can take action against this company & set an example for the future so that any company will not dupe the customers & common people.



Regards

Yasir Wani

Cell - [protected]
Email - [protected]@gmail.com

IMEI No : [protected] (for Dell XCD28 Android i purchased)

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Dell Laptop Inspiron 1420 screen goes Blank and i did call dell Technical support Team and also visited their workshop and was Advised to change the Screen with Brand new which was costing 14000.00
although lap top was just 1 year old , but i did not agree with them and i did get repaired with Dell engineer who is my friend he said it was loose contact problem and its working since last 4 years Dell product itself is # 1 but Dell Technical Team & customer care are fooling customers just by replacing parts the following is From Dell India read it
Break Fix + 2 yr Next Business Day Warranty Costing Rs.15042/- including taxes
With reference to this quotation queries kindly reply back to the mail id [protected]@dell.com

Once again Dell Itself #1 and its Team ???????????????