Dell India Complaints & Reviews

I had bought a laptop last year and now my laptop is well within the warranty period. Now I am having a problem with the in-built web-cam of the laptop. I tried to call the service center and for once they took remote of my system, performed all the necessary checks that they require and later on it was found that the problem was not a software problem rather it was a hardware problem. Then after 5 minutes they disconnected the phone. After this incident whenevver I tried to call DELL service center(for the subsequent 3-4 days I did) they disconnect the phone. This is really irritating on a consumer's side as it feels that I have been betrayed by the company's service center. Kindly suggest.

I GOT THE DELIVERY OF XPS 15Z ON 20.11.2011. TILL NOW IT HAS BEEN FORMATTED 7 TIMES THROUGH ASSSISTANCE OF DELL' S TECHNICAL TEAM. NOW THEY HAVE FORWARDED THIS CASE TO THEIR SENIOR TECHNICAL ASSISSTANCE (ESCALATION DEPT.). EVERY TIME I OPEN MY LAPTOP FOR USE THERE IS SOME NEW PROBLEM.

THE EECALATION DEPT. PROMISED TO REPLACE THE LAPTOP OVER PHONE, & AFTER PASSING OF ONE-TWO DAYS THEY ARE ASKING TO REPLACE IT ONLY WHEN THEY RECEIVE IT & AFTER THAT THEY NEED ONE MONTH TO DELIVER THE REPLACEMENT.

I REQUESTED THEM TO TAKE THE OLD ONE ON VICE VERSA DELIVER THE NEW ONE, BUT THEY ARE NOT READY TO LISTEN.


I DO NOT KNOW WHAT TO DO?

THIS IS MY THIRD DELL'S LAPTOP AND I FOUND NOW THEIR SERVICES WORST.

I purchased a laptop from one of the dell authorised dealer in Ernakulam kochi. After two months of purchase it started giving some major problem. i lodged a complain to their call centre as the authorised Dealer washed his hands and advised to directly deal with Dell. after lodging complain dell engineer came and replaced hard drive. But the problem did not go. Then dell service engineer said waiting for other parts .After one week some spares are came in my home and replace mother board.But did not solve my laptop problem. Then Dell service engineer said this parts did not match your system. So we will replace other parts. This type of repairing dell service engineer took 5 times - 6 time and damaged screw and other parts .Then I contacted Dell centre thru call centre and requested for replacement of laptop as the unit supplied was defective. They advised on telephone with mail that unit will be delivered and faulty system pick up within 6-7 working days. But they didn't give any status even after two weeks. Again I contacted their call centre. every time to call there they will transfer call to 4-5 persons and you have to explain everything to all of them. Finally nothing will happen. I have been talking to them almost every alternate day , but every time sme new person will come and assUre that replacement will be done within 2 or 3 days. They will never reply to our mail only talk on telephone. even they will not connect to their top people. Surprisingly they don not answer by mail and I have doughty that Dell have any internal system to handle customer comp[lain by top people. it is always left to the call centre junior persons who do not reply anything else than assuring you. Really I do not know how to get back my replacement. My system has been totally dead from fast 2-3 months. System is very needful for my daily life and i am suffering from 2-3 months.my system complete coverage (NBD + CC) warranty valued from[protected] to[protected]. Please note that my case nos.[protected], after Ur customer care gave case no.is[protected]. My warranty order acknowledgement customer no[protected] and Quote no 25613859. My service tag is BXC 28 BS.My mail id is [protected]@dharti.in.
Please suggest solving my problem immediately

26RAJPUT
PIN 912126
C/O 56 APO

14 Dec 11

The Magistrate ,
Consumer Court Forum


Subject :- IRRESPONSIBLE RESPONSE IN RESPECT OF DELL STUDIO 1558 SERVICE TAG NO. 86N55BS

Sir,

1. It is to bring to your notice that I, Lieutenant Colonel Amit Kumar Deoli bought Dell Laptop, Model Studio 1558 with Service Tag No 86N55BS on 28 Jun 2010 from Jammu (J&K)and then after couple of months later realized there was a major manufacturing defect with this particular machine, as it use to break down very often. And due to the pathetic and irresponsible attitude of the DELL Company, I have suffered a lot of mental agony and distress since a long time. After finding no solution anywhere for a very prolonged time I am at last approaching you with a definite hope that you are going to help me out on this. Sir, I had earlier also written to you and other Consumer Forum but did not received any positive response. May I request you to please help me out on this as I being deployed on line of control (LOC), am completely out of touch with the civil world.

2. Since the time I bought this machine one or the other problem kept on developing even after using it very carefully and sensibly. I requested the DELL Company to look into it in detail but despite all cosmetic efforts by their technicians on number of occasions to resolve various issues, this machine could never become fully efficient and perfect and now when my laptop has crashed since last one month nothing tangible has been done from their side even after my continuous reminders and request to them. Sir, for your info they have changed all the major parts of my laptop i.e. Mother Board, RAM, Hard drive, Speakers etc once or twice in past, and still the machine could not become fully efficient due to the major manufacturing defect. This I, learnt after showing it to my unit technician ,who after formatting my laptop a month back, told me that the laptop does not have any kind of software issue(as stated by The DELL Company) ,and the issue is actually with its LCD and mother board ,which has been changed in the past also. Now my laptop has totally become redundant for me even after spending a exorbitant amount on its purchase (Rs 54000/-Approx) and there after extending its warranty for two more years (till 2013) by paying Rs 12700/- additional. I being in Army, am deployed on line of control (LOC) where the civil mobile network is also not available throughout, rendering me out of touch most of the time and at the same time as you know it is also very difficult to come down frequently to resolve such issues as we also have other important operational concerns to look into.
3 Regardless of my requesting DELL company/service time and again, regarding the replacement of the laptop, one engineer had come to me on 10 Dec 2011 on service reference No[protected] with refurbished Motherboard, LCD, RAM etc . The engineer by the name of Mr Gurpreet Singh asked me to allow him to change the parts so that my system can work again. As I had already elucidated my lack of contentment towards their superficial theory of changing parts earlier, I declined his request immediately. Sir, my contention is if my laptop has no major manufacturing defect ( as per The DELL assumption ) then why is it breaking down so often and why the problem is related to its major parts always. As mentioned earlier all the major components have been changed once or twice in my laptop and it seems that it is mere superficial endeavors from their side to give only momentary relief to their customers. The engineer send by them , after inspecting the laptop also realized the problem and gave me assurance that the issue will be resolved shortly. Mr Gurpreet Singh (engineer) than spoke to Mr. Prateek (Dell employee- costumer care dept ) and told him the complete issue in detail and thereafter was given the new Case ID[protected].

4. May I request you to please look into this matter as now I am totally broke and you only can help me in getting me justice . This unsolved issue has actually troubled me so much now that, I regret as to why I Purchased is machine from Dell in first place and thereafter got its warranty extended also.

Keeping my predicament in view may I request you again to help me in replacing this machine at the earliest .
Email Address : [protected]@rediffmail.com
Phone No : [protected], [protected]

With Warm Regards


Yours Sincerely,
Lt Col Amit Kumar Deoli
26 RAJPUT

I bought this machine in May of 2010. Firstly the software was not properly installed. The video card, blue tooth and facial recognition drivers were faulty. But I sorted out these driver issues myself. Now in less than 18 months the tech support has diagnosed that the heat sink is bad. The computer looks crisp brand new and has never moved from my office desk. It does not even have a scratch. I don't know how the heat sink stopped working without any reason. The machine automatically shuts down after one and a half hour o[censored]se. I read the online forums and it is a known problem with Dell Studio. But there has been no recall. I guess Dell India does not care and is just like any other Indian company. They want to charge Rs. 14,000 just to replace the heat sink of a Rs. 58,000 computer. That’s almost 25% of the cost of the price of the computer. What a rip off or I should say robbery!! The technical support person was really stupid and aggravated me. I asked why should I pay Rs. 14,000 to repair just a 17 month old machine? I invested in an expensive machine and expected it to last at least 3-4 years. But to my surprise the tech support guy coolly said, “You should know that expensive computers are expensive to fix!!” I wanted to curse him out give it back to him by saying that one buys expensive computers for reliability, better performance and peace of mind. But I thought this would be way too much for his “degree of caliber” and so called “common sense” that he was trying to explain to me.

I was told that my computer is now out of warranty by 5 months or so. But I never received a call or email from Dell India to renew my warranty. I would have extended the warranty. But probably Dell India knows that their machines would not last for more than 17 months and did not even attempt to offer warranty extension!!

One year back I have purchased dell Vastro 1015 model laptop. In that warranty period the lap having heating resistant and white blank screen.

I went to the dell service centre at chetpet. They attended the problem and also said mother board problem.
They replaced new mother board.

Last one week back the same problem is created. Laptop was not working properly. Shaking are created and suddenly close the windows white blank screen shown.

kindly rectify this issue and give the solution ASAP. This is not acceptable for within one year period.

Mobile: [protected]

I bought a dell laptop and also an extended warranty which reads "complete coverage".

Today I find out that the stupid company will not pay for the battery. Even though they said it it is complete coverage end to end.

This is unfair and these guys are theives.

I would like them to honor the commitment.

Raghu

hello, i brought dell xcd 35 mobile on 25 oct. on receiving mobile i observed two dead pixels on center of the screen. so i tried dell mobile support and after ringing for 2 to 3 days i accepted to live with fault and stopped trying. after 2-3 days i observed my mobile getting switched off automatically around 5-6 times a day even when i was kept in idol mode and within week from purchase its dead. nothing happening on pressing power button. Again i tried to call customer care with embarrassing results. tried for email support and site asked me to put service tag product (BJHSBQ1), and when entered product invalid please try again later. after many attempts i searched for carry in service center and got address of Digicomp solutions, Nehru place. so i went to nehru place, waited around 3 hours, they took my mobile for repair AND ASKED ME TO CALL AFTER [B]20 DAYS[/B] . they gave me service paper with no service order no, no DSP reference no on it. after 20 days when i called them on Thursday they told me to call on Saturday. Again i called them on saturday(today) and within second i was replied to call on Friday next week.
I am confused where to ask and where to go to launch complain. there is not even simple email sup[port from dell. Me and my many friends have purchased dell laptops and now frightened about dells warranty service. if anyone knows how to reach dell authority personnel through email please let me know. my email id is [protected]@gmail.com

My PF A/C No. is KN/BN/24960/33352 and I submitted my PF Form at Dell, Gurgaon on 13th May. I received an SMS from EPFO on 13th Sept, 2011 saying that my PF Account has been approved for payment through cheque and there is no update since then. I have written numerous mails, submitted grievances on EPFO website and made thousands of calls but to no avail. Please help as I need the money urgently and anyways it has been 7 months now since I submitted the form.

Regards,

Gaurav Tandon
[protected]

i had brought a dell inspiron 15r n5010 laptop on[protected]
there was some defect with the motherboard and they replaced it on february 2011
and i thought that all probllems were over
but after the warranty was over on[protected]
just one month after that the motherboard started showing defects again
this made me feel so bad that that the replaced motherboard didnt last for one year
what should i do
what kind of products are these companies making

My self Dibya Ranjan Sahoo, i purchased Dell XCD28 mobile Rs. 6900 (IMEI no. [protected]) on 2/feb/2011 from Delhi . and after 5 months my phone's touch screen was getting problem to operate .I went to service center at Nehru Place ( Digicomp Complete Solutions ltd.,) for replacement on 17/Aug/2011 and got my new mobile on 12/Sep/2011 which mobile number’s IMEI is --[protected]). That was also a defective mobile where calling process system is getting one side as well as my voice is being also dubbing. i also visited some complain website , other guy has also same bad experience as me. At last I got 3rd mobile which IMEI no. is-- [protected] but after 3 months I am facing same problem as before mobile’s Experience. (Touch screen is going to be a abnormal, calling process problem etc. ) i purchased this mobile due to brand value,. i am totally fed up on this mobile and Dell company also so want to compensation . Dell Company is giving 1year replacement warranty on this particular product. But in 9 months I am facing lots of problem which I can’t explain to you. This is my first android mobile which is also highest price in my life ever. So need to Compensation very soon.

My mobile number is ---[protected], and email ID is--r.[protected]@gmail.com

Date[protected]
To,
The Sales Manager/ Customer Care Manager,
Dell India Ltd.
I had purchased a mobile (Model-XCD 28) Invoice No.- BMC/6983 dated[protected] from B.M. Computers, Sanjay Place, Agra.
Within some time from purchase, I started experiencing problems with its touch screen. Also it used to get switched off while talking on the phone. I made an oral complaint many times to B.M. Computers, Sanjay Place, Agra. They informed that the set has a resistive touch and is pretty sensitive and told me to use it for some time and I would get habitual to it.
(Before this, I was already using a Samsung Touch Screen Mobile from the past two years but I purchased XCD 28 after seeing its attractive advertising and additional features.)
But after a few months, I realised that the set itself has a lot of problems. I lodged a complaint through e-mail ([protected]@dell.com) on[protected] and on[protected].
I submitted my Dell XCD 28 mobile alongwith a complaint letter to B.M. Computers, Sanjay Place, Agra, on[protected] to send my set to the Service Centre to resolve our problem.
Even after 15 days of submitting the set, no clear answer was received regarding what is the problem with my set and when will it be solved. And since I was facing problem without the mobile set, I had to purchase a new mobile set by spending Rs.4000/- on it.
I received a call from the Company’s Bangalore Office (Phone No.-[protected]) on[protected] that my set is defective and it will be replaced with a new one and will be sent to me very soon.
After waiting for another 15 days, I complaint by e-mail on[protected] regarding the delay, after which I received a call from the Bangalore Office on[protected] that there is some problem with the manufacturing unit and the time of delivery of set is not sure.
After that I lodged request/complaint by e-mail on[protected] to send my set immediately and if the set is unavailable then to kindly return my money thereby releasing my mental stress.
I am extremely disappointed with Dell India Ltd. The warranty period for Dell XCD 28 mobile will expire on[protected] and after this your company will say that the warranty period has expired and nobody will thereafter entertain my problem.
Kindly solve the problem and reply soon.
Yours Faithfully,
Sankalp Garg
Mbl No.- [protected]

I bought a studio XPS 1645 in February 2010. On receiving the system, i was not at all satisfied with its performance ans so requested for a replacement/ refund. The technicians said that lets try to resolve the problem and if not solved then we can go ahead with replacement/refund even after 30 days of purchase. Its nearly two years now and still the system is a piece of crap. They refuse for replacement/refund. This is what I get for my 85,000 bucks. DELL sucks. Never go for dell. Bloody hypocrites

I have purchase Insp 5050 on 11/11/11 in Pune, which was having the problem from day 1. It was getting switched off after 10-15 min and the battery was not getting charged after connecting main's plug also.

Now the laptop is completely dead and I gave a complain to dell on 16/11/11 complain no[protected].today is 7/12/11 and i am still waiting for dell engineer to come and check my laptop. The local supplyer also refuse to give any replacement.

Preeti

I had purchased a VOSTRO 1015 Dell lap top from Computer care ,Kannur on[protected]. After one month it gives the signals of poor performances like flickering the desk top, speaker complaint etc... Now, the lap has not to be switched on any way. I have contacted the customer care and replied the problem is on the mother board. To change the mother board , I have to pay an amount of Rs 14500/- for the cost of mother board. After one year, The famous DELL company wants a huge amount for replacing the same. There is no service for checking the problem first. If remit the amount, then it will change. This is anti social. Can u help me sir...............?

I Purchase a DELL desktop pc (SERVICE TAG NO GNCW7BS) ON[protected].That pc not work properly. With in 10 months that pc visit service station 5 times. Mother board,SMPS,RAM,PROCESSOR change 4 times.Now i can not belive that, this pc manufacture by DELL.

I claim to DELL please replace my product with brand new PC other wise refund my amount.

my dell laptop inspiron n 5110 with tag no 33yzvq1 is not working properly from the time i purchase it in july.....after complaint made in dell customer services they replace my motherboard 2 times,processor 1 time,odd 1 time....within last 2 weeks...and the problem is still not resloved....nd the customer services asking for another motherboard replacement....

When buying a laptop, I had kept 3 things in mind: Price, Config, Support

My colleagues advised me to go for DELL and after navigating through your products I opted for the XPSM1530. 2yrs later and having spent ~67000/- on it for a config that does not even match to what I can get today with a lesser price I am left cheated and frustrated.

My laptop started giving problems 2 months back. Upon inspection by the engineers at the DELL service center, they said that the motherboard is faulty and needs to be replaced.

Having spent heavily the first time I decided to go for the replacement and the extended warranty costing me another 17500/-. After that the motherboard has been replaced twice for different problems and today the motherboard crashed again. That makes it 3 faulty parts in 2 weeks. INSANE!!

Being a working professional, the only time I can take my laptop to the service center is on weekends. To add, that place is 30kms from my home. And they dont work on Sundays. For the past month-and-a-half I have been hoping in vain that my laptop can be fixed. The truth is, IT CANNOT. Every weekend since the problem first came up, I drive all the way there and hope that they can fix this FOR REAL. Not even after 24hrs of their "resolution", some problem crops up again trapping me in this vicious circle. The technical support is really horrible and with the parts constantly giving problems I have experienced first-hand that DELL uses outdated hardware and the warranty replacement is a SHAM.

I do not want further harassment as I don’t know when the device will die on me again. It is critical to my daily usage and I cannot keep wasting my time on a product by a company that cannot provide me with a functional laptop. Moreover I do not want anymore replacements. Having seen the shelf life of the "replacement" I do not trust them anymore. DELL can come and collect this.

I want to be paid IN-FULL for the trouble and the loss incurred.

I want this to be taken to a person who is capable of some action and being in a customer-service sector, understand his responsibility towards the people who pay for their product. I don’t wanna sound rude but spending 84,500 on a non-working machine will piss anyone off and I can’t deal with this anymore. Never again I will opt for DELL or recommend it to anyone if this is the level of service you have at your helm.

sir,
my dell laptop is under complete cover warranty.it got some keyboard issue as one of its key popped out.i contacted dell and they told me to send pictures of the part and assured me of replacingthe keyboard.but later they called me and told me that it was an usage issue and they cant even service that part.i would like to register a complaint that everything that we buy is for usage purpose and the warranty even covers accidental protection.so dell is unnecessary harassing me and i am not getting the service i paid for.i want justice to be done sir.

my name is shubham kumar.i am lived in lucknow(u.p.).i am a student and also doing job for part time at aegis pvt.i had been purchased a laptop notebook vasrtro 1015(service tag is jzslrq1) at 13-aug-2011 from INFO SHOP,LAL BAG LUCKNOW.i hag got some damage in system after 1 month .i had given the system to dell service center hajrat ganj , tej kumar plaza.there was replaced a part of system(MBD) ,the service order is[protected] and ingineer assigned Asif Raza at 27-sept-2011.but my problem not resovled due to wrong replacement of part of system by engineer .there was created some display problem due to replacement.i had many times claimed for that issue .i got mantally and physically dispressed . when I claimed right many times then they accepted that some mistake occurred from them .but they not make any service order for safety of self and resolve that issue .i had got again display issue and more then I called at [protected] for complain .they had given home service and replaced my system LCD.but my problem stil remaining same and I have got fully disturbed from dell service and product .i had purchased system without help of my preants .they are angry also .Now ,I do not want any replacement in that system.