Dell India Complaints & Reviews

Worst customer support ever. I have been complaining about my laptop to Dell over emails and web portal since 4th July. There has been no resolution of the issue for the malfunctioning laptop. The customer care representative knows that its a faulty device which they need to attend to and replace parts but their focus is just to keep on installing driver. They keep on saying that they have a call scheduled; however, there is no seriousness towards the matter. there is no escalation matrix on the web. High disregard for users.

Hi,

DELL have cheated me by giving me this worst laptop. .I Just Bought this laptop on 12th July 2021,
And got got the delivery on today, 16th July 2021. pls find the below link for the laptop,

https://www.dellstore.com/dell-gaming-g15-5510-laptop-d560534win9b.html#ratings_...⇄

The Laptop was too hot while I was setting Windows for the 1st time.. Could not even Put the laptop on my lap.. Also the battery is getting drained so fast, while I am only sending mail and writing reviews. 20 % of battery drain within 30 minutes... I have spent ₹99, 990.00 for this laptop and all total I have paid ₹1, 05, 989.00 .. Very bad Experience . Dell Ruined my all Money... Dell Is taking 1lakh for this worst laptop.. Also while Charging the charger, Adapter and the laptop is getting so hot it is very tough to work on it...Picture quality is also very bad.. All keys on keyboard are very bad contrast, I could not even work 1and half hour continuously..
Before buying the laptop I had spoken with several DELL Customer care executives, they have told me this laptop is very good for me, I can work on it more than 10 to 12 hrs with no issue. Also while advertising about this laptop dell has shown many good things about this laptop.. But after baying this laptop I learned that all are lies..

.I want a refund for this laptop. And kindly return this laptop..

Amitava Bhattacharya.

I am purchased laptop with an order number[protected] on 18 May 2020,
with model number Inspiron 14 5000 Series - 5490 - From last one week my power supply adapter is not powering continuously for the same reason my laptop is internediately charging, once I move the adapter it starts charging again.

Hence request you to advise on the further action.

I have ordered delk laptop 8gb 1 tb storage but they provide me 8 gb 256 ssd . I call to customer care but they denied to exchange and told me to return the product 15 % amount will be deducted.

. I own a Dell 5593 which has some sort of issues with keyboard keys like n b spacebar etc, . a known issue with this model which you can see when you go to dell community. Dells careless attitude will give them what they deserve for sure. I have taken a pledge not to be a customer of Dell .. called dell customer care 3 days back and yet to receive a response . they just don't care . mine warranty got over 2 months back ...

Hello, I have purchased a Dell Laptop recently and I need to claim the offers (Amazon Voucher and Headset). In your website dell.co.in Bundle code option is not working. Even after selecting the product, in the Bundle option, there are no options available and it keeps on showing as select product first.
I was chatting with the Dell technical support team yesterday through whatsapp and they told me they have suddenly disappeared while chatting. This is not the way to behave.
Once after getting the money do not think that your job is over. This is not the way to treat the customers. I have never seen such a poor customer care response and service from Dell.
Do not cheat the customers like this. I have attached the screenshot of the whatsapp chat for your reference.

In a single statement I can say, I am an ### who bought a Dell Laptop which is a nut. Utter useless and more equivalent is Dell support. I bought my laptop 6 months back but willing to trash it as otherwise, I will go mental. Such a horrible laptop and their service.

I have lodged a complain in Dell Technical support for my laptop, But they are denying to take responsibility even though my Laptop is in warranty period.

My Laptop warranty will expire on 14.07.2021. And they are taking so causally about the Laptop Dismantling issue.

I have purchased new laptop -dell D560424WIN9497VMLF3 on 06/07/2021.
But box MRP price is 43485/-
Why maharshtra electronic corporation (gstin-27AABFM9358E1Z4)has taken money more than MRP????

ATTACHED TAX INVOICE
BOX MRP

I ordered laptop from dell offical site but product is not good and its not full filled my expection so want return product and i called to cistomre care then they share mial id [protected]@dell.com, then i sent mail to shared mail id but any one not responce and i lost big amount.

I placed order in dell sales office on 16th june 2021, money was deducted on the spot from gpay even its showing from bank side that the money is deducted and company has received it. But the company, sales person and other people who are dealing are least bother. I dint received any mail from dell company. Neither i got any refund amount.I cant buy another laptop as my money is stuck. If i get it back i can buy Laptop . In this pandemic already suffering from finance . Dell company service pathetic in Mumbai ( kalyan east sales department )

I bought a new laptop from dell store online on 12th May.2021 Though instant cashback offer was there for UPI payments, I have not received the cashback until now. I have called them se real times and sent multiple emails with no response.

My email: [protected]@gmail.com

DELL is NOT making available Replacement Battery (Original) for :-
Dell Inspiron Laptop : 7559 (Out-of Warranty)
Service Tag : B5SHKD2
Battery: 357F9 (74Whr, 6 Cell "Smart" Li-ion)

I am willing to make the payment for the purchase;

I have also made an email request and spoken at the Toll Free Number as well as visited the Sector 20 Chandigarh Dell Authorized Service Centre but all in vain.
-- Infact, the experience at the Sector 20 Service was very bad as two ladies sitting there asked me to make the request Toll-Free and were more inclined in turning away the customer.
-- The Toll Free experience was also poor as I was asked to look for local solution.
-- The Email response from DELL is to file a Complaint.

PS: DELL cannot hold anyone to ransom once a DELL product has been purchased and may not and cannot expect me to dispose of a costly product (approx Rs 100, 000/=) for want of a Battery. I shall be contemplating legal action if product support is not extended by DELL.

The battery (DELL Original ) may be made available to me for which I am willing to bear the cost of the purchase.

SERVICE REQUEST: [protected] and [protected]
WUR Incident # 45269935 ll System Tag 6ZRBHB3
Service Tag: 62YHB63
Hello,
I have been trying to get support for above product for manufacturing fault from 22nd of June 2021. Product G5 15 SE has been purchased from local authorized dell store on 19th of the June 2021, heating issue observed on first day of purchase and display is observed on 22nd of June 2021.
I have contacted dell customer service and incident created for repair of both the issue, technician replaced both the part on 25th June 2021 and found the both the replacement parts are refurbished and faulty. Asked technician to return both the part and install back the original part which came with the laptop.
Requested for replacement of the laptop as I don’t want to install refurbished parts on new laptop, the replacement request was approved on 26th of June 2021. Replacement team mentioned that the replacement will take more than 40 days (2 months) to replace the faulty laptop.
Past 6 days I am observing that there no progress on the replacement request and the representative are least interested to work in direction to resolve the issue. I have been asking to escalate the issue but no action has been taken yet.
The rep is responding on my mails to “Aman Kumar” where my name is clearly mentioned in the signature and I don’t know who is Aman Kumar.
I have few questions as below.
• When I can expect the issue will be resolved as my work is affected and I am taking financial hit.
• Why dell is installing refurbished parts on new system?
• Is there a quality check and if yes, then why it failed miserably with the product and the replacement parts?
I feel cheated by dell and helpless as I can’t buy another laptop till the replacement will be done. Support is adamant on not helping on priority and now I feel helpless.
I WILL NEVER BUY A DELL PRODUCT AGAIN AND SUGGEST SAME TO OTHERS.

Service tag 7PXJ863
EXPRESS SERVICE CODE [protected]
25th to 30th getting same problem.No one replied till now. Again getting wifi disconnect problem. Wn will u solve this this time m sending with proofs. In 5 mins of time we have to do this process 2 times, tn how can we use laptop.
Reply n call n solve this problem
I need replace r return

The sales manager
Dell india
i received my desktop on 28/6/2021 but could not received my refund rs3000 and offer given by dell like Amazon voucher rs1000, & Lapcare webcam by paying rs299.
For ur easy reference sales order copy attached & till date conversation with Dell . it is very painful for me that ur are not refunding my money & doing needful for other offer.

India_CSB_Care via 68ebxnjjc9.0b-gampeak.na98.bnc.salesforce.com
Jun 22, 2021, 1:12 PM (8 days ago)

to me

Dear Customer,

Greetings from Dell!

Apologies for the inconvenience

Thank you for informing us about your query.

We will communicate the same to our internal sales team to help you with the update on refund.

I am happy to help you with all your queries and I look forward to our continuous relationship

Thank you for choosing Dell !

Amal Nath K
Dell | Customer Care
How am I doing, please contact my Supervisor at [protected]@Dell.com with any feedback
_____________________________
Need Help?
https://www.dell.com/support/orders/in/en/indhs1?lwp=rt
You can check your order status, track a delivery, print an invoice & packing Slip and more through your online order support

[protected] Original Message[protected]
From: ramesh kumar ray [[protected]@gmail.com]
Sent: 6/20/2021 1:05 PM
To: [protected]@dell.com
Subject: reg- refund & delivery(sales order no.[protected]vs[protected]

[EXTERNAL EMAIL]

Dell india
sir
I have the honour to state that I have ordered a desktop on 20 may21(sales order no.[protected]. on 15 june2021, i received a call from Dell that due to shortage of spares not able to execute the order & suggest for other similar products via mail, i have opted proceed (yes) on 15 june2021. my new sales order no.[protected].there are some observations between old & new sales order -

1. you have to refund me rs3000/- as there is a difference between the price of new(rs41187.49) & old order(rs44189.0) for ur reference, i have attached the order copy.
2.my old delivery date is 28june but the new date is 19 july2021, why?
pl do the needful to refund my balance amount & deliver the product on or before 28 june2021.

with regards
ramesh kumar ray
mobile no. [protected]

ref:_00D0bGaMp._5002R1KEm73:ref

ramesh kumar ray
Jun 24, 2021, 1:50 PM (6 days ago)

to India_CSB_Care

Dell india

pl go through trailing mail & do needful as soon as possible.

with regards
ramesh
2 Attachments

Very bad product i ever seen ..

Waste of money

Service tag7PXJ863
EXPREE SERVICE Code [protected]
This is inform u that after 5 days of patience n mental torchure of dell technical support. That i bought dell g5 5500 on 15th june, but got defective piece with screen bleeding tn dell retailer changed n gave new piece on 21st june.
Later on 25 th june got wifi disconnection issues on that day called to dell technical support, he was online from 11.00 a.m to 6.30 p.m n uninstall old windows n reinstall it. Again got same problem 26th we called to twchnical team again did same process but problem was not reaolved.same thing is going on from 25 to till 30th all r doing same process bit nothing new step taken.
Actually it's not my cup of tea, but my son's education need to buy this range laptop. While writing online university exams he lost wifi connection n exam was disconnected. So u think how far it's bearable.its child future. Even though patienly waited n said them to resolve it. But no action was taken.
I request u that consider my problem as emergency action n replace my laptop r refund my amount.
We r from below middle class, u can understand how difficult to spend 90000 rs, moreover mental pressure n wifi disconnected while writing university exams.
I hope u understand situation n resolve it as early as possible

Hai.. service 5ag 7PXJ863 i bought new laptop dell g5 0n 15th june 2021, but got screen bleeding laptop. So dell exclusive stores changed that n gave new laptop g5 on 21st june... after that this new one has wifi disconnection problem.i called dell technical support on 25th june...
They took whole day n changed windows... again i got same problem on 26th again called another technician also did same thing... today 29th till now the problem was not resolved.mentally torched becoz i bought it for university entrance exams...it's always disconnected n he lost his seats in those universities, but not yet given any solution.that laptop express service code [protected].
I WANNA REPLACE IT R RETURN MY MONEY BACK 90000 RS. ACTUALLY it's not my cup of tea but bought it for my son . Thought that dell supports us. But after 5 days long process n mental pressures nothing we get.plz read this n reply us as early as possible

I have been trying to contact dell technical support team from the last 2 hours and after hearing my complaint they disconnect my call and then I have to start the calling process again. They have given me a faulty spare part and now they don’t want to replace it when it is in warranty.