Dell India Complaints & Reviews

Slow process, take too much time for working bad performance of battery system very weak in working

Plz . Provide Software tam .. i am very sad your service..
your system is not supporting my income tax software.
stop my office work..
plz. help as soon possible.
purchases Date-01/01/2021
Services Tag No - 9TC8983

Nitin Sharma
Mobile No-+91 [protected]

I was working at Dell, Chennai in 2011.
I would like to withdraw my PF amount.
I went to the Dell office couple of times. But, I could not meet HR.

My Employee no. is Q045961.
Please let me know the procedure to withdraw my PF amount.

We have recently bought Dell Inspiron laptop. After few days it's screen started to shake and OS is unable to load(Booting)

Dell Product Service Code: H76F203

As per the information provided by Dell Sales Representative Mr. Kunal (Contact No. [protected]) at the Reliance Digital Store - Ahmedabad One Mall - Ahmedabad on 26 Jan 2021, he informed to provide the Accidental Damage Protection Warranty within Rs.3000/- for 2 years upon registering the product after purchase. Hence, I purchased this laptop on 26 Jan 2021. Now, after purchase and registering the product with Dell, I received a mail from Dell on 30 Jan 2021 showing the rejection to the offer.

DELL Registration Reference Number 290121DN506443

Further, I escalated the issue with Mr. Kunal and Dell Customer Care, then I received another mail on 5 Feb 2021 stating the revised price of Rs. 6499/- for 2 years.

Till date which is almost 20 days since purchase, I am trying to contact the Dell Customer Care through E-mails and Phone calls, but have not received any resolution from Dell.

Now, being a customer, I regret to make a decision to purchase a Dell Laptop due to such false information provided by Dell.

Please provide me with the ADP Warranty within the committed price viz. Rs.3000/- by your Sales Representative Mr. Kunal (Contact No. [protected]). You may contact him and confirm the same.

I bought a dell laptop 2 months ago, since it's new it should perform up to mark but that is not in my case (it, s taking so much time to load MS office and other system apps even i haven't installed anything on this laptop), i have resetted this pc twice but all in vain...
this pc has following specs---
processor : intel i5-1035G1 CPU @ 1.00GHz 1.19GHz
RAM : 8 GB
OS : Windows 10 (x64 - bit )

I bought Dell laptop from Dell exclusive store Delhi on 25th January 2021 for my daughter, while checking it was found headphone is not working, Dell service complaint was logged and service engineer came to fix the same and changed the card. but couldn't resolve it. it was told by online support team to update the window, at that event it was found that USB port is also not working properly and even not getting inserted. I found the product defective and asked for its replacement. I didn't get proper response from Dell and there is no direct contact where I can call. My daughters exams are approaching soon, I am worried. Kindly Help me to get replacement of my product at the earlies. I am fad up with Dell customer care. Vishambhar Khatri
[protected]

I have purchased a Dell Laptop 16th/JAN/2021 and I liked to take extended warranty, I contacted Dell WhatsApp support team and they sent me one link to register, I registered to that link and I got a message that "Your request has been sent successfully. We will contact you within two business days.", but I did not got any response, again I register but I did not get any response.

Then I again contacted WhatsApp team, now they have given one number to call[protected], I contacted 1st time the executive said he is transferring the call to sales department, he did that and after some time it got disconnected. Again I tried again call transferred to sales Team and my call was connected and the executive disconnected without any proper response.

I am facing problem for opening website in laptop, only youtube and mails working other side not working, directlly showing below error...

Hmmm… can't reach this pagehttps://www.dell.com/support/incidents-online/en-in/srsearch is unreachable.
Try running Windows Network Diagnostics.
ERR_ADDRESS_UNREACHABLE

Service Tag: HQLXD53

This is a really pathetic service ever by any computer making company. That too a reputated company like Dell started by Mr Michael Dell. This is not the kind of things I have had expected. The laptop I had purchased it in February 2019. Since then it has been giving number of issues right from important parts such as the motherboard, hinges, camera and also some burning cables. Also the stupid onsite engineers which they send are the reason behind the degradation of this laptop. It was a VERY GOOD product intially. But all those stupid engineers destroyed it. I want never recommend Dell to any of my friends and relatives. It is a pathetic brand for laptops. Even after multiple service requests my laptop stays unrepaired. I have reached the pinnacle of my patience and can't really bare more. Requested for a refund they are asking me for a 2 year old invoice which I am not having as of now I am trying to retrieve it so that I will get the refund or replacement or and get out of this ###.

Our newly purchased dell computer is not able to open. Its service tag is 4T0NV03 and express service tag is [protected].We have already registered the complaint, but it did not resolved. So kindly inform the service center in Thrissur, Kerala to solve the problem with the computer. Our institution address: Sree Sankaracharya University Of Sanskrit, Regional Centre Thrissur, Muncipal Building, West Fort, Thrissur

I Satheesh Kumar G submit a complaint on 15 Jan 2021 with a Complaint Status Update [ID: 2794002]. But still the complaint should be continued. kindly make necessary arrangements .

Sir i have purchased dell inspiron online with serial no 6WMBN73
my purchase included 3 yrs subscription for MacAfee and 2 yrs extended battery service.
but the details are not reflected in my product
please help urgently

Being you prestigious company in the world and I have purchased laptop dated[protected] from dell store named as Dev Satya Enterprise running by Mr.Mahesh patel at monalisha complex, sayajigunj, vadodara, India.
Whose email account is dell.baroda.[protected]@gmail.com . Who has received 4250 for further period of warranty which covered the software as well as hardware and but no message regarding the warranty from your company and from the dealer till today you have not responded on my complaint dated 5-1-2021. If you fail to response the complaint I have to take legal action against your company as well as your distributor.
Providing no service from you is service in deficiency.take action as early as possible and response to my complaint

I am Satheesh Kumar, My Service Tag No. is 7YG2B53 (Inspiron 3593).
my laptop is working in very bad condition

Service technician from Green tech Service center attend my call today morning. but he will not attend my call

My Lap Top ( INSPIRON 3593) with a service tag of 7YG2B53 with a service warranty of 3 year. At first time its key board was damaged and second time it will run very slowly. The first complaint will rectified by the service technician from Green tech service center, Trivandrum. But the second complaint will still continued. the last week I found my Microsoft office will not be working I call the technician in the Green tech, Trivandrum. he will come install another OS in to my Laptop. Today I had seen The excel is not opening. No one from Green Tech Service center, Trivandrum will not attend my call. I am fed up from this laptop. please rectify my laptops complaint. other wise please taken back this lap top and give me my money back

Since the day I bought that system I am facing the issue of "Hanging " of the system very badly .I told this problem to the dealer through which i bought it, but he never sorted my problem and always insisted me to install SSD card. Actually the problem of hang of the is so bad that sometime when i start my laptop it is not functionable for 15 -20 minutes .

My registration for the subject offer was validated and later after few weeks upon complaining a payment gateway was shared. But unfortunately upon login into the gateway, my ticket details show not found. It is very frustrating the way Dell India manages the offer. Please do immediately look into the matter.

Request you to smooth the process and also guide the customer with proper information.

Thanking you in advance.

25th October 2020- Ordered a Dell Vostro Laptop via Dell India Website.
31st Oct 2020 - Laptop was received by Courier
9th Nov 2020 - Informed Dell that all the Diagnostic tests were ok. But still there is no sound via speaker and headset even during epsa test. Dell confirmed that Motherboard needs to be replaced.
10th Nov 2020 - I have clearly informed the Dell team that I need complete refund as the laptop supplied is defective. Replacement is not an option and this will require a lot of time as per Dell policy. The technical team says contact customer care for refund, while customer care team says contact technical team. Had to spend a lot of time on coordination between the various Dell teams.
12th Nov 2020 - Dell finally confirmed that refund will be processed.
28th Nov 2020 – Laptop collected by Courier
8th Jan 2021: After a lot of follow-up, final refund received after almost 2 months

Poor Quality – No proper check of the Laptop, before dispatch to the Customer.
Worst Customer Service. Be prepared to spend a lot of time on the phone. You will be transferred to some many teams such a Technical Support, Customer Care, etc. No direct contact number will be provided. You will not receive response to your emails.