Dell India Complaints & Reviews

Keyboard not working...

I purchased a Dell laptop(Inspiron 5490) in October 2019 along with additional 2 years warranty.

On 4th September, the display of the laptop suddenly stopped working. I tried to complain to the Dell as I though that it is under warranty. But the dell website said that this laptop isn't under warranty. I complained to dell social media support about this. Then they asked for original invoice copy of the purchase. Thankfully...

Running very slow and heating very fast...

I ordered one laptop on dell - 5410 through dell official website, but the corona pandemic reason they said is not able to deliver this laptop. so the dell india to cancel my order on 04-Oct-2020

Internet Receipt Number: IN[protected]
Order Date: Oct. 04, 2020
Total (INR): ₹62, 572.75
Customer Name: ARULRAJ GOPALAKRISHNAN

I paid the money 62, 572.75, i raised so many mails regarding...

Myself, B S Nabar, visited Dell India website in March 2020 and shortlisted XPS 15 7590 Notebook for my Son. At that time there was 4 items on offer with the purchase as below:
1) Dell laptop backpack, 2) Sennheiser HD blue tooth headphones, 3)16 GB pen drive and 4) Wireless Optical Mouse. I located a DELL showroom near me at Kharghar Navi Mumbai Maharashtra. My wife and son went to the showroom and purchased the above laptop for Rs.165000/-...

System processing is very slow. All apps takes very long time for running...

My laptop windows is getting crash after the replacement of motherboard and company says that its because of my pirated windows. But my windows was pirated from the starting when i have purchased my laptop and working fine before the replacement of motherboard that was changed by the company itself...

Ctlr key is not working after 1 day of purchase, i want full refund or replacement for the laptop
Service tag: 1j5hy53...

My name is tejas band. On september 9, 2020 i placed an online order of a dell "new vostro 15 3590" laptop from the official dell website. After that i got an order confirmation on my registered e-mail with an "internet receipt number" (Irn) with the help of which i can check my order status. Since then, i am regularly checking my order status and everytime it displays order "not yet assigned" message. On september 15, 2020, i replied back...

Mai ne 8 months before buy kiya but first time se hi problem aa raha hai
ganpati dell showroom sp verma road patna se liya hu
niraj kumar my name
please support
[protected]...

I got a quotation for replacement of battery of laptop (3mbxvf2) [protected] on 10.07.2020... Made payment foe the same on 31.08.2020 mailed to dell support 17 times during period but no conclusion yet.
Praveen sharma/[protected]...

I’ve purchased a dell vostro 3491 laptop on 21st of august 2020 (I. E. Not even a month’s old) as i needed to perform office work & online classes from home due to covid 19 situation. But sadly all my projects are on hold since this piece of junk is been giving me below issues:

Issue no. 1: system is giving me ‘electric shocks’ every now & then, specially when connected to charger. Even my 8 years old nephew got electric...

Problem statement:
Battery& Adaptor is not working hence laptop frequently not in operational condition ( Product – Latitude 5490 Service Tag JWNDRQ2 under warranty)
Concern: Still problem not resolved ! even Dell India is not determine KEY support requirements, and DEPLOY requirements to me & in this complaint what PROCESSES involved in CUSTOMER support mechanism has to be review once again.
HOW do Dell India resolve...

Laptop purchased on 24/07/2020 through dell.in official website.
Laptop received on 29/07/2020, 7 p. M via blue dart services
Defective laptop received with light leakage on top left corner of the screen which is visible even in daylight. Images of the defective model attached herewith.
Laptop complaint filed with dell india on 30/07/2020. Dell company did not agree for a full replacement or a refund.
Dell company...

Name :- monika gupta
Dell inspiron 15 3000laptop
S/n - 478q0y2
Express code - [protected]
Problem:- touchpad problem...

Laptop overheating...

I have booked an onsite devices on August 19 . There was no progress in the work. Part which I should get in 4 days I didn't get it after 14 days . Now when I contacted them they are saying it will take a week more to complete my request...

I have purchase a laptop and this product is within warranty period but hard device not working try to cal and chat with dell helpline number no body help me and 2 time call conecte and disconecte so please help with that and laptop service tag number ds128l2 laptop 3576 i wait for proper resolution because i call to my nearest service centre but service centre inform call to helpline til october shop close...

I ordered a dell vostro notebook from their site on 9th july so that i can work fluently during this wfh scenario. They mentioned about delivering it by 23rd july and around 18th july the order status changed to shipped.
After around a week i mailed them again regarding the tracking id of the shipment as the delivery date was already passed, i was not getting any response on mail or on call.

On raising multiple requests...

I have raised the order cancellation request (Service request no. [protected]) against my laptop purchase online (Order no.[protected] from the dell website on 12.08.2020, on the same day on which purchase made, few hours after later.

As per dell website, order support page stipulations "it is only possible to cancel your order before the production and packaging process starts".

Order was placed on 12.08.2020,...