Dell India Complaints & Reviews

This pertain to case reference No – [protected], Customer No[protected]
Having satisfied with the configuration of “New Inspiration 3880 Desktop Computer” having 256 GB SSD & 1 TB HDD; I placed an online order. The product delivered did not have the desired configuration as stated above but had 512 GB SSD only. On my inquiry from sells team, they stated that there are two different model with different configuration having same model No & price. They further clarified that they have supplied the right product that I have ordered.
Yes, I did checked back from the website that there are two different product available with different configuration having same model No & price. I am not sure on which product I clicked for making the purchase but while surveying I shortlisted one that had different configuration. But it is my utter surprise as to how come a reputed company like Dell can have different configuration on a product with same model No & price. This implies that Dell does not distinguish between an apple & potato & tend to sell it with same tag & price. It appears that Dell has set a trap for its customer & designed this product to cheat them.
Leave apart, I then sought an advice from customer care team whether the product can be replaced with one having desired configuration. They clarified that the cost of transportation has to be borne by me if I desire to replace it. Your customer care team alternatively suggested to upgrade it with one additional hard disk, if at all I need a different hard disk in my system; which I agreed. Since then me & the customer care team is reminding the concerned person/ section of your establishment to arrange upgradation of hard disk. It is over a month now but no one bothered to respond to our reminder.
My grievances are: -
i) Whether a product having same model number & cost should have a different configuration. I would like to seek a clarification on it from the senior management of the Company. If no satisfactory response is received, I shall be constrained to escalate it to consumer forum.
ii) Why the upgradation could not be done by the concerned team inspite of many reminders?

Order ID - OD[protected] My brother ordered this dell laptop for my address in Saturday 17 October 2020 .It told the expected delivery date is 23 October 2020 but still it doesn't packed now.and now it shows the expected delivery date as 30 October 2020 and still doesn't packed and I have paid in credit card as it is offer in sale . please help me I have paid money though no response.Please deliver to my address as soon as possible I bought for online exam I need it very soon already it's late.🙏

My Dell G2 15 Laptop is just 1.8 Years old and Battery and Keyboard not working.

I had taken to the service center and was ready to bear the service cost. However, they told this laptop cannot be repaired and is a total waste .

Is this the level of manufacturing do we expect when we have paid 8500Rs for this product.

Its really bad as a customer experience.

Please help me here.

I went to the Dell official store in Lamington Road, Mumbai as my laptop had a software failure while updating the operating system on my "Alienware 14" laptop and needed the Operating System re-installed. I was assured the problem would be solved by a gentleman at the store claiming to be a service partner as there is a service center in the Dell official store. They installed the Operating System of another model, the "Dell Inspiron 3380" and returned the laptop claiming the official software had been installed. The new operating system was not compatible with any of the hardware in my device as it was for another device resulting in my system becoming unusable. Only upon further investigation and digging deep into the system to find out more details about the software installed was I able to find out that they had installed a pirated Operating System for another laptop on my laptop. Furthermore after checking on the Dell website it turns out they are not a Dell service center/partner which means they are fraudulently taking on repairs claiming to be Dell Service Partners as there is no indication of a seperate company anywhere in the store, everything is done under the banner of the official Dell store and the staff are claiming to be Dell service partners. They have fraudulently done a service claiming to be be service partners, installed a pirated software and rendered my system useless preventing me from working and earning for a week now. The details of the store are provided in the screenshot below.

My name is Deepak. I bought a Dell Vostro 5841 from an authorized Dell store. This machine ever since it's been bought has been giving major troubles, it hangs, stalls and has been through 48 hours of inspection by numerous visits from Dell customer services.
Despite repeated requests to change and replace the product, they only inspect it and reboot it such that I have to erase all my data everytime.
Recently, it showed that the machine sold to me at an authorized Dell store has a duplicate, which also I had to find out myself. Which means that Dell does not check the authenticity of their service providers and their shops. I have had one whole year of a horrible experience with Dell where they keep harassing the customer by calling from different numbers that can not be called back on.

Their screen sharing option took atleast 20 hours of mine. And their in house service 48 hours. And so much time lost while starting the computer and managing it on a daily basis.

As a customer I have been cheated.

Despite number of emails sent to them, nothing apart from a string of emails and phone calls is done from their end. I need a replacement or a refund to get the money to buy a new computer. This is hard earned money that they have fraudulently taken.

I purchased Dell Vostro 15 3590 Laptop on[protected] online through Mrs. Monica Bhatia, Salesperson of Dell Exclusive Store, Sec-10, faridabad. She ordered the laptop on my behalf from my credit card . I received the invoice from the company in my email inbox. I have been receiving Post-Purchase emails regarding rating and my experience for the laptop which I have not received till now. I called in the store around 50 times but the employee does not pick my call. Mrs. Monica Bhatia has made me come to the store which took 1 hour time and I had been there for around 15 times. I have sent emails to Customer care team but the issue has not been resolved. Whenever I ask for refund, they say they are working and I need to wait. It's been three months since I am waiting for my refund. The laptop is received by them as she asked me on confrence call to tell the delivery guy on[protected] to deliver it to her. I have been charged for the laptop which I have not been received. I wanted to return the laptop, so she said, she would receive it from delivery guy and return it to the company. I am afraid to say Mr. Anubhav who is the Area Manager of Dell International Services, Gurgaon is also a part of this fraud. They have never returned the laptop to the company and hence I have never received my refund.
Model Name- Dell Vostro 15 3590
Internet Receipt Number- In[protected]
Order Number[protected]
Purchase Date[protected]
Delivered Date[protected]
Customer Number[protected]
Invoice Number- [protected]
Invoice Date[protected]

Dear Sir/Madam,
I, Dr. Alok Jain, purchased Dell Inspiron 5558 laptop with tag number FRV9Z52 and Express Service Code: [protected] in September 2015 with an extended warranty till 28th May 2020 (as attached).
On 7th May 2020, I faced some issue with my laptop related to the taskbar, where nothing was working on the taskbar means I am not able to open anything on the taskbar, even the start button was not getting open. Also, all USB ports are not working, and the palm rest is not working. Due to this, I contacted the Dell customer support and talked to Sushant Bhat, senior technician dell international services. He checked online through remote assist and told me to reset the PC.
But the problem arises in resetting the PC with a message no changes were made in resetting the PC. Then he said you have to reset the PC with a bootable pen drive. He told me how to reset with a bootable pen drive, and I did it in the same way. But, again, reset was not done, and now it is only showing the black screen after switching on the laptop. Then technician (Dolly_Varghese) again checked my system through remote assist and said that we are replacing your hard drive with hard drive cables. She created this service, and I got this service on 10th June 2020, i.e., after 35days (Dispatch [protected]). The technician came, replaced the hard drive, and told me, sir, now you can install your windows through bootable pen drive in the same way Dell told you. Then I said, sir, please wait, let me install the window. He said, sir, this is not my work; you can easily install windows in the same way how Dell told you, and he went away. I installed a window with a bootable pen drive, but the issue remains the same with more issues, the USB ports are not working, the taskbar is not working, the charger not working, and I complained to dell support against the technician and also about the other issues which I am facing.
Dell customer support then again checked my system through remote assist and said your motherboard and daughterboard need to be replaced with Dispatch Number: [protected]. I got this service on 3rd July 2020. Two months get over with this issue, but now the technician during this service broke my laptop lower base part due to which my laptop is not getting closed, and there is the spacing between the two parts upper and lower. I sent the video of spacing to customer support with a broken part. But the problem does not get solved after replacing the motherboard and daughterboard. Now the sound system, Nvidia graphics card, palm rest, USB ports all stopped working, and audio is not coming, and the laptop is heating like a heater due to change of motherboard.
I again mailed to dell customer support regarding this problem. They said we had sent the wrong motherboard, and now we are sending the new motherboard with daughter board and cables and also with laptop lower base with dispatch number [protected]. I got this service on 18th July 2020, but the technician did not change the speakers; he said it might be a software issue.
After this service, again I got the following problems, and I mailed this to dell support-
1. Audio sound is coming very, very low- during diagnostics, it is not showing tick mark on it. And showing the troubleshoot option.
2. Nvidia graphics card is not working
3. Diagnostics eSPA test failed- Processor fan not working- The laptop is heating like a heater
4. During start-up, Windows get installed, but the screen will come after 5 minutes. It shows a black screen.
5. Charging port problem
6. Palm rest right click problem
7. LCD screen showing some white dots.

As, Again and again, I am getting a problem, so I thought to take a bigger step against Dell. I mailed my problem (which starts from May 2020) to all the board members of Dell, both in India and the USA. Then in the next morning, I got a call from Mr. Neeraj Nair Dell escalation advanced resolution team. I explained all the above problems to him and told him that now I will not accept any of the refurbished (used) part as again and again, I am getting a problem by using these parts; I need a brand new part as I have paid for this. He said, do not worry, sir, we are sending you the new brand part if it is available; otherwise, we will replace your laptop. After this, he mailed me that the brand new part is available, and we are dispatching (Dispatch number [protected]) the parts for the service to your location with a new motherboard, daughterboard, heat sink for the heating problem, and LCD. All my parts got replaced, but this time also speakers, charging port problem, and palm rest right button problem not solved.
Now, after two days of replacement, on my screen, big white dots are visible, then I complained to Mr. Neeraj Nair, how brand new part could become faulty in 2-4 days. Are you making a fool of the customer, on the name of brand new, you sent the faulty part. He said I would replace this LCD after checking the brand new part in our inventory. He creates the service as a new part is available, but this time technician came with the opened seal (red-color) product (LCD) to my home, which was dispatched from Kancheepuram; I have taken the pictures also. I did not take the service. I mailed to Mr. Neeraj Nair on 11th September and complained against the technician. He said ok, sir, we see into this matter. Then afterward, on 15th September, Mr. Neeraj mailed me and said that the box is heavy due to this, the technician opened the box.
Again on 17th September, he created the service with the new brand LCD, but when the technician came, he is carrying the same LCD, which was opened earlier. This time he used the other black and white tape to make the box closed, and the same previous red-colored tape was opened, and also, the inside plastic bag is opened without seal. I have never seen this type of service from Dell. So I mailed the Mr. Neeraj that the technician came with the same product which is opened and once the product is opened, it may be replaced by the technician, so I will not take this service. I told him to arrange a new service for the product. He said, sir, please accept this product; otherwise, we have to send this new product as faulty to our warehouse. I said, how can I accept this opened seal product? As a Dell employee, how can you do such things? Then again, the technician came with the same product with red-tape opened, box sealed with black and white tape. I said I would not accept this product as this is once opened by the technician. I need a new service with a new product. Then he said we couldn’t provide you the service.
The problem which arises in my laptop in May 2020 is not resolved till now in October 2020, as six months are over. Till now audio problem is there, the charging port problem is there, the palm right-hand click problem is there, and the screen with white dots is not resolved till now.
Now, I will proceed further legally and will file a case against Dell. Now I am sending the legal notice to the DELL INDIA via speed post and also through an online platform. After their reply, I will take action accordingly.

Dear Sir/Madam,
I, Dr. Alok Jain, purchased Dell Inspiron 5558 laptop with tag number FRV9Z52 and Express Service Code: [protected] in September 2015 with an extended warranty till 28th May 2020 (as attached).
On 7th May 2020, I faced some issue with my laptop related to the taskbar, where nothing was working on the taskbar means I am not able to open anything on the taskbar, even the start button was not getting open. Also, all USB ports are not working, and the palm rest is not working. Due to this, I contacted the Dell customer support and talked to Sushant Bhat, senior technician dell international services. He checked online through remote assist and told me to reset the PC.
But the problem arises in resetting the PC with a message no changes were made in resetting the PC. Then he said you have to reset the PC with a bootable pen drive. He told me how to reset with a bootable pen drive, and I did it in the same way. But, again, reset was not done, and now it is only showing the black screen after switching on the laptop. Then technician (Dolly_Varghese) again checked my system through remote assist and said that we are replacing your hard drive with hard drive cables. She created this service, and I got this service on 10th June 2020, i.e., after 35days (Dispatch [protected]). The technician came, replaced the hard drive, and told me, sir, now you can install your windows through bootable pen drive in the same way Dell told you. Then I said, sir, please wait, let me install the window. He said, sir, this is not my work; you can easily install windows in the same way how Dell told you, and he went away. I installed a window with a bootable pen drive, but the issue remains the same with more issues, the USB ports are not working, the taskbar is not working, the charger not working, and I complained to dell support against the technician and also about the other issues which I am facing.
Dell customer support then again checked my system through remote assist and said your motherboard and daughterboard need to be replaced with Dispatch Number: [protected]. I got this service on 3rd July 2020. Two months get over with this issue, but now the technician during this service broke my laptop lower base part due to which my laptop is not getting closed, and there is the spacing between the two parts upper and lower. I sent the video of spacing to customer support with a broken part. But the problem does not get solved after replacing the motherboard and daughterboard. Now the sound system, Nvidia graphics card, palm rest, USB ports all stopped working, and audio is not coming, and the laptop is heating like a heater due to change of motherboard.
I again mailed to dell customer support regarding this problem. They said we had sent the wrong motherboard, and now we are sending the new motherboard with daughter board and cables and also with laptop lower base with dispatch number [protected]. I got this service on 18th July 2020, but the technician did not change the speakers; he said it might be a software issue.
After this service, again I got the following problems, and I mailed this to dell support-
1. Audio sound is coming very, very low- during diagnostics, it is not showing tick mark on it. And showing the troubleshoot option.
2. Nvidia graphics card is not working
3. Diagnostics eSPA test failed- Processor fan not working- The laptop is heating like a heater
4. During start-up, Windows get installed, but the screen will come after 5 minutes. It shows a black screen.
5. Charging port problem
6. Palm rest right click problem
7. LCD screen showing some white dots.

As, Again and again, I am getting a problem, so I thought to take a bigger step against Dell. I mailed my problem (which starts from May 2020) to all the board members of Dell, both in India and the USA. Then in the next morning, I got a call from Mr. Neeraj Nair Dell escalation advanced resolution team. I explained all the above problems to him and told him that now I will not accept any of the refurbished (used) part as again and again, I am getting a problem by using these parts; I need a brand new part as I have paid for this. He said, do not worry, sir, we are sending you the new brand part if it is available; otherwise, we will replace your laptop. After this, he mailed me that the brand new part is available, and we are dispatching (Dispatch number [protected]) the parts for the service to your location with a new motherboard, daughterboard, heat sink for the heating problem, and LCD. All my parts got replaced, but this time also speakers, charging port problem, and palm rest right button problem not solved.
Now, after two days of replacement, on my screen, big white dots are visible, then I complained to Mr. Neeraj Nair, how brand new part could become faulty in 2-4 days. Are you making a fool of the customer, on the name of brand new, you sent the faulty part. He said I would replace this LCD after checking the brand new part in our inventory. He creates the service as a new part is available, but this time technician came with the opened seal (red-color) product (LCD) to my home, which was dispatched from Kancheepuram; I have taken the pictures also. I did not take the service. I mailed to Mr. Neeraj Nair on 11th September and complained against the technician. He said ok, sir, we see into this matter. Then afterward, on 15th September, Mr. Neeraj mailed me and said that the box is heavy due to this, the technician opened the box.
Again on 17th September, he created the service with the new brand LCD, but when the technician came, he is carrying the same LCD, which was opened earlier. This time he used the other black and white tape to make the box closed, and the same previous red-colored tape was opened, and also, the inside plastic bag is opened without seal. I have never seen this type of service from Dell. So I mailed the Mr. Neeraj that the technician came with the same product which is opened and once the product is opened, it may be replaced by the technician, so I will not take this service. I told him to arrange a new service for the product. He said, sir, please accept this product; otherwise, we have to send this new product as faulty to our warehouse. I said, how can I accept this opened seal product? As a Dell employee, how can you do such things? Then again, the technician came with the same product with red-tape opened, box sealed with black and white tape. I said I would not accept this product as this is once opened by the technician. I need a new service with a new product. Then he said we couldn’t provide you the service.
The problem which arises in my laptop in May 2020 is not resolved till now in October 2020, as six months are over. Till now audio problem is there, the charging port problem is there, the palm right-hand click problem is there, and the screen with white dots is not resolved till now.
Now, I will proceed further legally and will file a case against Dell. Now I am sending the legal notice to the DELL INDIA via speed post and also through an online platform. After their reply, I will take action accordingly.

I called in rohtak dell store . And i want some photos of dell laptop because it is not possible to buy direct the laptop and i want to know some specification . But no one is serious about my problem and they even donot give a single reply

Keyboard not working

I purchased a Dell laptop(Inspiron 5490) in October 2019 along with additional 2 years warranty.

On 4th September, the display of the laptop suddenly stopped working. I tried to complain to the Dell as I though that it is under warranty. But the dell website said that this laptop isn't under warranty. I complained to dell social media support about this. Then they asked for original invoice copy of the purchase. Thankfully they update the warranty information in 2 days and fixed the issue.

Now, coming to actual problem. My problem is successfully registered and they created a dispatch ticket. The dispatch was supposed to happen on 10th of September. But nobody came. I contacted dell support, they said that they have contacted the service provider and they will get be to me as soon as they get any response.

The amazing thing is that it has been almost a month since then, and I am contacting them daily and they give me same reply that they are waiting for the reply of service provider. I wonder even they use pigeon for their internal communication, it won't take much time. Sometimes time to time, they say that they have escalated the case for my satisfaction.

Can someone suggest that what should be my next step. I am on the verge of loosing the job due to this.

Running very slow and heating very fast

I ordered one laptop on dell - 5410 through dell official website, but the corona pandemic reason they said is not able to deliver this laptop. so the dell india to cancel my order on 04-Oct-2020

Internet Receipt Number: IN[protected]
Order Date: Oct. 04, 2020
Total (INR): ₹62, 572.75
Customer Name: ARULRAJ GOPALAKRISHNAN

I paid the money 62, 572.75, i raised so many mails regarding refund. but still i did not get any mail confirmation.

Incident no –43479750

My Question you are not able to deliver this product why u active in website.

I paid money with in a second to my account to Dell india, but still i did not get any confirmation related refund status. When i will refund because i want to buy new laptop, i want to do WFH otherwise my salary will be received from Dell india.

Myself, B S Nabar, visited Dell India website in March 2020 and shortlisted XPS 15 7590 Notebook for my Son. At that time there was 4 items on offer with the purchase as below:
1) Dell laptop backpack, 2) Sennheiser HD blue tooth headphones, 3)16 GB pen drive and 4) Wireless Optical Mouse. I located a DELL showroom near me at Kharghar Navi Mumbai Maharashtra. My wife and son went to the showroom and purchased the above laptop for Rs.165000/- as per price mentioned on the Dell site . At the time of purchase as there was partial lock down the items on offer were not available and the Dell rep named Ganesh assured us that we will get the items on offer once the lock down is over. As Dell is such a reputed company we trusted him.At that time we even asked him as the offered items are not available can he give us a printer of the same cost instead. He expressed his inability and declined and said that he can only give items mentioned on the site. After two months of opening of the lock down and much deliberation and 3 visits to the shop, we were finally given the offered items, however instead of Senneheiser HD Blue tooth headphones were given some cheap INTEX wired headphones.
Today Ganesh wasn`t present in the shop and some Mohammed kadri was present. when I contacted Ganesh over the phone he displayed hostility and went back on his words and said that he is doing me a favour by giving the items. Request DELL to look into this matter and resolve this ASAP. Such a treatment towards customers is not expected from a reputed company like Dell. Also Ganesh should be taken to task for misbehaving with a customer.

System processing is very slow. All apps takes very long time for running

My laptop windows is getting crash after the replacement of motherboard and company says that its because of my pirated windows. But my windows was pirated from the starting when i have purchased my laptop and working fine before the replacement of motherboard that was changed by the company itself

Ctlr key is not working after 1 day of purchase, i want full refund or replacement for the laptop
Service tag: 1j5hy53

My name is tejas band. On september 9, 2020 i placed an online order of a dell "new vostro 15 3590" laptop from the official dell website. After that i got an order confirmation on my registered e-mail with an "internet receipt number" (Irn) with the help of which i can check my order status. Since then, i am regularly checking my order status and everytime it displays order "not yet assigned" message. On september 15, 2020, i replied back to the order confirmation e-mail to either assign and process or cancel my order because i was unable to cancel my order but sadly i got no response as of now. Its been over a week now and yet my order has not been processed which has got me a little upset and frustrated with the service. I have also approached my bank and submitted an application to stop the payment associated with this transaction as i have submitted my debit card details while placing the order. Also, my calls to the customer care are not been answered as i have dialled multiple times.
Long story short, i just want to cancel my order and get rid of it.

Mai ne 8 months before buy kiya but first time se hi problem aa raha hai
ganpati dell showroom sp verma road patna se liya hu
niraj kumar my name
please support
[protected]

I got a quotation for replacement of battery of laptop (3mbxvf2) [protected] on 10.07.2020... Made payment foe the same on 31.08.2020 mailed to dell support 17 times during period but no conclusion yet.
Praveen sharma/[protected]