Dell India Complaints & Reviews

I have bought the dell inspiron 5502 11th gen laptop recently about a week ago. though its a new new laptop it is hanging. poor performance from dell.

We have paid rupees 4250/- in cash on dated 2-1-2021, saturday to dell exclusive store - Dev Satya Enterprise at sb/4 monalisa complex nr.kalyan hotel sayajigunj, baroda, gujarat, India. Regarding Dell I5408(I5-10GEN/8GB/512SSD/2GB.JC/W.10/MS.0)14
Service tag: 7VVV403
DELL-LAPTOP-D560210WIN9NSE
HSN/SAC[protected]
INVOICE NO.-GST/836/20-21 DATED 9/12/2020
(MY GMAIL ADDRESS: [protected]@gmail.com), for further warranty period of 3 year ADP warranty +2 year hardware warranty as per distributors suggestion. Distributor told me that you will recieve e-mail from company and your payment receipt will be shortly generated and it will be submitted to you.
since cash payment to distributor as per assurance given by the distributor, no email RECIEVED by me from your side till today.
the distributor's email add: dell.baroda.[protected]@gmail.com
Cc email add:vishwanath.[protected]@dellteam.com
Mahesh patel
[protected]@yahoo.com

Respected Sir,
This Mohammed Sirajuddin H.No: 11-1-250, Mylardaggda. This is to bring to your kind notice that we are facing problem with motor cyclist and heavy motors in our street road which is very busy now a days. they are riding very fast in the street roads about 40-65 kmph being there is a school zone and residential area, non of the riders are riding within limits. We are worried about our kids who come out for social networking and gather for play. In this regard request you to kindly construct at least two speed breakers on the road so that we can avoid the vehicles coming fast and avoid accidents.
Request to kindly consider the above and take the necessary action. Thanking you,
Mohammed Sirajuddin
Hyderabad

I purchase a laptop New Vostto 15 3500 series on 3 rd Jan at 8 pm through Dell.com site with the order number[protected] and internet receipt number IN[protected]. But when I reviewed the order I found that I have ordered a 256 GB SSD version rather than a 512GB SSD version because both the version are exactly the same and only have this difference of SSD and i immediately wrote to them at 9:30 pm that I have erroneously placed the order kindly change the configuration to 512 to 256GB SSD.

No contact happen till the morning as there is no way to contact them except creating a ticket which I created as [protected] and when 9am i called the customer care they said you can write to [protected]@dell.com and they said: "because it is just received and not gone into production so you can change the configuration, there will not be an issue".

I did that. But till afternoon when I didn't get any reply I called dell customer care again the Srinivas from the customer care said that he is writing a mail to sales then and there and that my problem will be solved as it is still not gone into production and I will be able to change the configuration as it is a very minute change.

He assured me that within 24 to 48 hours I will get a response from the sales team and it will solve my issue.

But a couple of hours later the sales team has called and said that they can't do anything in it and if I want to change the configuration which is from 256 to 512GB I have to pay a restocking fee and there is no option of change.

So this is my first experience with dell customer service which is so unfriendly that they will not listen to customer requests and neither they give any solution. This is a very minute change in the configuration in the same product and timely information is sent to them but still, they refuse to entertain that request and forced us to buy the product or give the penalty as a restocking fee.

SO I HIGHLY CONDEMN THIS BEHAVIOUR OF DELL CUSTOMER CARE AND WANT MY REFUND AS SOON AS POSSIBLE SO THAT I CAN GET OUT OF DELL'S RELATION.

I have decided to break all my ties with dell and decided to cancel the order even if it means it's a battle to recover my money..

But I will not recommend anyone to buy from dell directly as they have pathetic customer service and they never listen to customers and find a solution.

MAHESH SHARMA

Some keypad buttons like "esc(escape)", "7(seven)" and "right arrow" are not working from 27th december, 2020. these three keys got loosened and slowing stopped working. I think there must be some problem with these keys on the keypad so I kindly request you to repair these 3 keys on my keyboard.

Hello,
Your sales rep VIKAS AGARWAL has placed a order on 26th nov 2020 for my new laptop for which amount is prepaid (RS.38000)but yet Dell customer service is providing me no update its 3rd jan 2021 ..I haven't received my laptop nor my money is returned
[protected]@Dellteam.com
Order date: Nov 26, 2020

Customer number:[protected]

PO Number: [protected]

Order no:[protected]

I have bought a laptop on 25.12.2020. Only 5 days past I am facing camera problem. I think this laptop is fully defected

Good evening Sir, It is very sorry say that I have purchased a Dell Laptop 0n 25.12.2020. But only 5 day past I am facing camera not working problem, I have not expected such a poor Laptop from your organization. kindly replace/change LAPTOP as it is defected.

The short timeline is as follows
1. Online order by me 02 Dec
2. Confirmation email and Invoice from Dell received - 05 Dec
3. E-mail from Dell regarding change of invoice - 08 Dec and confirmation of GST and address
4. Reply to the mail - 08 Dec
Explained that there is no error in the GST or the addresses given at the time of ordering and as reflected in the invoice dated 05 Dec. Requested to deliver product earliest.

STILL NO COMMUNICATION OR QUERY FROM DELL. ALSO THE PRODUCT DELIVERY DATE NOT CONFIRMED UNTIL 21 DEC.

NO ACTION TAKEN BY DELL FOR 15 DAYS UNTIL I LODGE A COMPLAINT ON CUSTOMER CARE NO.

5. I write a e-mail again reiterating that there is no change - 21 Dec
in the input details as given during placing order and as mentioned in the invoice already generated
6. Email from Dell again stating fresh invoice will be generated and take more time.-22 Dec
7. I AGAIN write Mail to Dell to expedite - 22 Dec

STILL NO ACTION TAKEN ON ISSUE UNTIL 28 DEC WHEN I AGAIN WRITE A MAIL TO CHECK ON STATUS OF ORDER.

8. Mail from Dell again stating Invoice will be urgently generated and take two to three working days. --28 Dec

AND I AM YET TO GET ANY DETAILS OF PRODUCT DELIVERY AS OF 01 JAN 2021.

THIS IS MOST AMAZING DEALING THAT I HAVE WITNESSED BY A REPUTED COMPANY LIKE YOURS.

KINDLY APPRISE ME ON THE FOLLOWING ISSUES
1. WHY WAS THE MAIL GENERATED FOR CHANGE/ERROR OF ADDRESS/ GST ON 08 DEC AFTER RAISING THE INVOICE ON 05 DEC ?

2. WHAT ACTION WAS TAKEN/ NO ACTION TAKEN TO PROCESS THE ORDER FROM 08 TO 21 DEC20.
3. WHY AFTER NUMEROUS CLARIFICATIONS THE COMPANY MAILS STILL TALK OF RAISING A FRESH INVOICE ON 22 DEC ???? 4. IN SPITE OF CONSTANT PERSUASION AND REQUEST WHY IS MY ORDER STILL NOT PROCESSED AS OF 01 JAN21 A DELAY OF ONE FULL COMPLETE MONTH SINCE 02 DEC 20.

Needless to say that such careless attitude or irresponsible handling of the issue by your company has caused tremendous amount of harassment and loss of face (This was meant to be a gift for the festive season), time and financial opportunity.

I am tired of following up and requesting you to kindly expedite delivery of product as well as compensate for the aggravance caused.

Any further excuses or delays would compel me to cancel my order and lodge claims at suitable forum/authorities.

Dear Sir /Madam,

The undersigned had brought a Inspiron 3501 Notebook ( Item Description - D560398WIN9B, i5 1135G7/4GB/1 TB+256/Int/W10/15.6 FHD ) from Sadhvi Computers (Dell Exclusive Store) on 26/12/2020.

Dell exclusive store additionally provided a Kaspersky Antivirus along with this laptop.
An addition amount of Rs 1200.00 was charged for the antivirus.
The details of the Antivirus provided is Antivirus Total Security 1 user 1 year Kaspersky .
After verification of price of the same product it is evident that Dell sold the product at an abnormally high escalated price.
Please find attached documents for ready reference.
I) Tax Invoice from DELL Exclusive Store Chandannagar for Antivirus T/S 1 User 1 year Kaspersky.
II) Screenshot of online price of the identical product from the Official website of Kaspersky.
III) Screenshot of the Dell Store installed Antivirus as mentioned above.

This is a form of cheating and a suitable compensation or money back for the fraud committed should be given to the undernamed person.
This kind of trade practices adopted by Sadhvi Computer Spoils the Goodwill of DELL.
If no prompt satisfactory grievance redressal is provided from Dell's end the undernamed can move to suitable consumer forum.

Regards,

Utsab Mukherjee

Executive Engineer
Ministry of Port, Shipping and Waterways.
Govt. Of India

Mobile - [protected]

On idulling and on sleep mode following notice comes and system hangs

Mai dell key bord liya wo kharab nikal gaya hume kafi farishani ka samna karna para so ap apne product ka sahi se inspection kijiye fir market me saman laye ni to costumer hat jane chata aur koye bhi costumer sanan nhi kharid payega

email [protected]@gmail.com

mobile no. [protected]

I have received a new Dell Vostro 3491 in mid Nov 2020 and have been facing problem of display flickering, blanking out and blurring. The tech support and onsite repairs have not been able to resolve the issue and the company representatives have stopped responding.
I have asked for a product replacement but have not received a response. Its really poor service and no help.

I purchased dell laptop in Sep 2020 tag no FWNR203 and it is not working good from first day and technical team also not sort out the issue and after that I replaced it but now dell team not providing me laptop...
replacement order no[protected]
...

I gave my laptop to authorised service center for repair and dell rejected my parts replacement.dell is saying that the motherboard serial number does not match with my laptop id.and it belong to another laptop.i asked them to check the serial number of motherboard so they can find where it is sold and can identify what really happened.they said they dont do anything like that and repeated they cant give me warranty replacement.i asked them details of my laptop actual motherbord serial and the one in side now, they said they cant give me any details related to that even its my laptops.i exteneded my warranty in november and after that i gave for service.its their responsibility to check my laptop thoroughly and give me warranty intsead of that they only asked me for an automated test and screenshots now they are not giving me warranty and also any details about the serial numbers and all so that i can file a proper complaint

I am a government employee and had to purchase a laptop as per company policy. But for reimbursement I need dell exclusive authorisation certificate. At the time of purchase they provide me an expired authorisation certificate and misguided me. Kindly provide me current year certificate so that I can submit in my company for reimbursement.

Details of store is mention below :
RsKrish Technology & Service Private Limited
Dell Exclusive Store
G3, 47-48, Pragati House, Nehru Place, Delhi - 110019

Thank you

My laptop speaker is torn

I bought a Dell Inspiron laptop 7570 on 9th Jun 2019 from Croma. in less than one and a half year the hinge has broken twice. apparently when the hinge breaks the screen and the entire keyboard needs to be replaced. and this has happened without my fault.
This is a faulty production issue. The first time it happened the dell service providers tried very hard to convince me that it was my fault and I had to really fight to get it fixed. the second time it happened just a week after the warranty expired. I have been trying to get in touch with the service centers on call, email and other ways possible. but I haven't heard from them and they are refusing to even acknowledge me or my calls and the only answer they have is that my warranty ahs expired but dont acknowledge that they sold me a faulty product that keeps falling apart on its own..

I would like a full refund or an exchange.

Dear Concern,

1) i have purchased a brand new Dell Laptop for my son's online education purpose.

2) The said new laptop was a defective laptop with speaker and other problems.

3) I contacted Dell and they registered my complaint and the 1st representative confirmed after giving access thru Dell Remote that there is a software problem.

4) Then the 2nd representative told that the...

Dear Sir
i have purchased Dell Inspiron 3471 Desktop on 10/8/2020 from Amazon via vendor Surabhi Computers, Indore.[protected]
S/No: 4073G33 ( I3/8GB/1TB/WIN10+MSOFFICE)
We attached AOC Monitor with and it was working great but now there is no display...Just sign in details are displayed and then it is blank...

Kindly Guide
Dr.Sudhir Joshi
[protected]@gmail.com
[protected]

I bought a new laptop last year.
It is Inspiron 15 -5000 series-CORE i5-8th generation, but the laptop is having a lot of problems. It takes a lot of time to boot and also is slow.
I tried resetting my laptop and did it for 2 times already. It works well for a month and again the same problem keeps repeating. Very Unhappy with the product.