Dell India Complaints & Reviews

I am a government employee and had to purchase a laptop as per company policy. But for reimbursement I need dell exclusive authorisation certificate. At the time of purchase they provide me an expired authorisation certificate and misguided me. Kindly provide me current year certificate so that I can submit in my company for reimbursement.

Details of store is mention below :
RsKrish Technology & Service Private Limited
Dell Exclusive Store
G3, 47-48, Pragati House, Nehru Place, Delhi - 110019

Thank you

My laptop speaker is torn

I bought a Dell Inspiron laptop 7570 on 9th Jun 2019 from Croma. in less than one and a half year the hinge has broken twice. apparently when the hinge breaks the screen and the entire keyboard needs to be replaced. and this has happened without my fault.
This is a faulty production issue. The first time it happened the dell service providers tried very hard to convince me that it was my fault and I had to really fight to get it fixed. the second time it happened just a week after the warranty expired. I have been trying to get in touch with the service centers on call, email and other ways possible. but I haven't heard from them and they are refusing to even acknowledge me or my calls and the only answer they have is that my warranty ahs expired but dont acknowledge that they sold me a faulty product that keeps falling apart on its own..

I would like a full refund or an exchange.

Dear Sir
i have purchased Dell Inspiron 3471 Desktop on 10/8/2020 from Amazon via vendor Surabhi Computers, Indore.[protected]
S/No: 4073G33 ( I3/8GB/1TB/WIN10+MSOFFICE)
We attached AOC Monitor with and it was working great but now there is no display...Just sign in details are displayed and then it is blank...

Kindly Guide
Dr.Sudhir Joshi
[protected]@gmail.com
[protected]

I bought a new laptop last year.
It is Inspiron 15 -5000 series-CORE i5-8th generation, but the laptop is having a lot of problems. It takes a lot of time to boot and also is slow.
I tried resetting my laptop and did it for 2 times already. It works well for a month and again the same problem keeps repeating. Very Unhappy with the product.

Hi,
I have purchased this laptop on Flipkart, it's not yet one month completed. I observed when I charge 100%. this laptop bottom menubar blinking. the edge of the menubar. what could I possibly do please inform Me. ?

My laptop model is Latitude 3510(SR Number : [protected]). I have given a complaint regarding the battery is not being charged on 19th of November, 2020. A technician has visited my place to resolve the problem on 21st November 2020. The technician is so rude and negligent that he didn't even checked if the adapter is working properly or not after he replaced it. He didn't bothered to check the battery despite so many requests and he left the place immediately without providing me the solution. It is so sad that a company like Dell has has such worst technicians who don't bother about to check if the problem is resolved or not and behave so rudely with the customer. Please resolve my problem ASAP.

When i am playing videos that time screen is showing color on black display. on other colors it is ok but when black frame is coming screen becoming yellowish. i talk to dealer, we checked new laptop same problem was there.Is it a laptop problem. please

Hi Team,

i purchased new laptop on 23th of July 2020. After 2 weeks it stopped working. I called the service center they asked to trouble shoot multiple time but no fix. They promised me for laptop replacement and since then till now i am waiting for the same . Whenever i call they tell me that it is in transits and after that no updates. Iam jobless since july because of no laptop. they are not even giving me spare laptop to use or other service as well.
below are my details for complain register with dell but no use.
Dell Incident # 43430783 | Service tag # 2XZP943)
Case Number[protected]

Request you to please look into it ASAP to get this issue fix,

Getting hang while working with microsoft exel /word...

DELL LAPTOP - [protected]

on 05th Nov 2020 i had discussion with engineer and fixed very slowness reponse.

Again today am getting the error for error as "coudnt update" and taking more time for and running the updates.

chrome response also very slow, when clicking anyof the button also taking - response is slow

please fix the issue.

Sir,
I purchased Dell Inspiron 3584(i3) from Baramati on 25/6/20 and within 2 months it started to slow down. Moreover within a month I faced Bluetooth drive problem. The Service workers fixed this problem but now I cannot find any drive ( D, E Drive ) in my laptop. It is unexpected from such a well known company 'DELL '

I kindly appeal to look after your service centers.

Reason- Couple of months ago I purchased a laptop Inspiron 5590. Now I'm facing several issues like screen flickering, one speaker isn't working & nowadays I found a black spot on the screen as you can see the spot in the attachment.

Hence I'm tired of talking to his different concerned support team several times, and they aren't even ready to give any kind of resolutions.
So I'm compelled to taking legal action regarding the same.

On 07/10/2020, I had may payment of Rs.35, 990/- thought Internet Banking facility for purchase of laptop 3590.

On 08/10/2020 again I had may payment of Rs.35, 990/- through UPI for purchase of Laptop 3590.
System showed both the transaction failed.
On my request the company had delivered one laptop.

Now I request to refund an amount ofRs.35, 990/- for which company is not responsiding to my various mails.

I had done a product purchase from Dell India, while buying there was a cash back offer i had used the same, DEll was supposed to give the cash back in 90 working days, as of now it is way more than 90 days but i have not received my cash back.Multiple times i have try to reach but no response from Dell India
details-I have not received my cash back for the trailer email reference
Reference Number: -[protected] Your Order Number[protected]

This pertain to case reference No – [protected], Customer No[protected]
Having satisfied with the configuration of “New Inspiration 3880 Desktop Computer” having 256 GB SSD & 1 TB HDD; I placed an online order. The product delivered did not have the desired configuration as stated above but had 512 GB SSD only. On my inquiry from sells team, they stated that there are two different model with different configuration having same model No & price. They further clarified that they have supplied the right product that I have ordered.
Yes, I did checked back from the website that there are two different product available with different configuration having same model No & price. I am not sure on which product I clicked for making the purchase but while surveying I shortlisted one that had different configuration. But it is my utter surprise as to how come a reputed company like Dell can have different configuration on a product with same model No & price. This implies that Dell does not distinguish between an apple & potato & tend to sell it with same tag & price. It appears that Dell has set a trap for its customer & designed this product to cheat them.
Leave apart, I then sought an advice from customer care team whether the product can be replaced with one having desired configuration. They clarified that the cost of transportation has to be borne by me if I desire to replace it. Your customer care team alternatively suggested to upgrade it with one additional hard disk, if at all I need a different hard disk in my system; which I agreed. Since then me & the customer care team is reminding the concerned person/ section of your establishment to arrange upgradation of hard disk. It is over a month now but no one bothered to respond to our reminder.
My grievances are: -
i) Whether a product having same model number & cost should have a different configuration. I would like to seek a clarification on it from the senior management of the Company. If no satisfactory response is received, I shall be constrained to escalate it to consumer forum.
ii) Why the upgradation could not be done by the concerned team inspite of many reminders?

Order ID - OD[protected] My brother ordered this dell laptop for my address in Saturday 17 October 2020 .It told the expected delivery date is 23 October 2020 but still it doesn't packed now.and now it shows the expected delivery date as 30 October 2020 and still doesn't packed and I have paid in credit card as it is offer in sale . please help me I have paid money though no response.Please deliver to my address as soon as possible I bought for online exam I need it very soon already it's late.🙏

My Dell G2 15 Laptop is just 1.8 Years old and Battery and Keyboard not working.

I had taken to the service center and was ready to bear the service cost. However, they told this laptop cannot be repaired and is a total waste .

Is this the level of manufacturing do we expect when we have paid 8500Rs for this product.

Its really bad as a customer experience.

Please help me here.

I went to the Dell official store in Lamington Road, Mumbai as my laptop had a software failure while updating the operating system on my "Alienware 14" laptop and needed the Operating System re-installed. I was assured the problem would be solved by a gentleman at the store claiming to be a service partner as there is a service center in the Dell official store. They installed the Operating System of another model, the "Dell Inspiron 3380" and returned the laptop claiming the official software had been installed. The new operating system was not compatible with any of the hardware in my device as it was for another device resulting in my system becoming unusable. Only upon further investigation and digging deep into the system to find out more details about the software installed was I able to find out that they had installed a pirated Operating System for another laptop on my laptop. Furthermore after checking on the Dell website it turns out they are not a Dell service center/partner which means they are fraudulently taking on repairs claiming to be Dell Service Partners as there is no indication of a seperate company anywhere in the store, everything is done under the banner of the official Dell store and the staff are claiming to be Dell service partners. They have fraudulently done a service claiming to be be service partners, installed a pirated software and rendered my system useless preventing me from working and earning for a week now. The details of the store are provided in the screenshot below.

My name is Deepak. I bought a Dell Vostro 5841 from an authorized Dell store. This machine ever since it's been bought has been giving major troubles, it hangs, stalls and has been through 48 hours of inspection by numerous visits from Dell customer services.
Despite repeated requests to change and replace the product, they only inspect it and reboot it such that I have to erase all my data everytime.
Recently, it showed that the machine sold to me at an authorized Dell store has a duplicate, which also I had to find out myself. Which means that Dell does not check the authenticity of their service providers and their shops. I have had one whole year of a horrible experience with Dell where they keep harassing the customer by calling from different numbers that can not be called back on.

Their screen sharing option took atleast 20 hours of mine. And their in house service 48 hours. And so much time lost while starting the computer and managing it on a daily basis.

As a customer I have been cheated.

Despite number of emails sent to them, nothing apart from a string of emails and phone calls is done from their end. I need a replacement or a refund to get the money to buy a new computer. This is hard earned money that they have fraudulently taken.