Dell India Complaints & Reviews

We have logged the complaint to dell cc and after all process they have informed that we are currently not supporting in your area due to covid-19, but as per govt. Currently all the mandatory services are opened (Computer related are also included).

As we have asked them to extend the warranty of this particular desktop as you are not able to provide the support from your own end.

I purchased a new laptop from dell (https://www.dell.com/en-in) using hdfc credit card emi on 2nd january 2020. There was an offer of 10% cashback upto ₹8000 on purchase of dell 5590 laptop using hdfc credit card emi. The cashback was supposed to be processed within 90 days from the date of purchase, however, the cashback is still not processed even after 5 months! I have complained them but they have given me false promises multiple times and keeps delaying.

I have purchased a laptop of dell from authorised dealer. It is not working as getting switch off and touch mouse is also not working as several occasions. Several times i contacted over phone and got technical assistance in the month of march & april 2020 but issue mot resolved. Thereafter i have been advised that due to lock down imposed, issue can be resolved on getting relaxation from govt.

After some times, relaxation has been given by concerned authority and i also forwarded the letter of collector, jbp through mail but no action has been taken. Although there was clear cut order issued by administration to provide home serice of technician, engineer etc.

A complaint number also generated after 15 days of conversation over phone. Complaint number is as under-

Dell service tag: fp7q4l2 [case number : 54164380/service request: [protected]] [ ref:_00d0bgamp._5002r188cum:ref ]

Now, govt is making efforts to restore most of the activities and services regarding technician, engineer has been freely permitted. I pointed out this facts through mail several times but fixed reply is still continuing by reverting the message "services will be provided once situation get normal" i just convey my view and many responsible authorities made clear that we have to leave with corona with taking care of all precautions and it is not expected to normalise the situation in some times.

The dell customer care is just denying with making excuse of covid-19 and not taking interest to resolve the grievances. My last interaction through mail 3 days ago reveal the facts about excusing without taking taking care of the facts of govt provided relaxation in such type of activities.in fact, in jabalpur, such services at home has been provided about month ago.

It is therefore requested to go through the above issue and arrange to resolve it on priority keeping in view of the utmost delay.

I purchase my laptop on 22 november 2019. and its keyboard is not working...battery backup is also not good and USB port is also not working properly.

New purchased dell G3 i7 8th gen MS office not actived . do the needful

My laptop slow working, this complain purchase and after one week but this time give software update but til day working very slow my laptop express service code : [protected] and service teg :3q8nht2, this complain required contact dell but not proper solution, till day working very slow. This laptop new new purchase more configuration but not benefit to used because working is very slow

My laptop slow working, this complain purchase and after one week but this time give software update but this day working very slow my laptop express service code : [protected] and service teg :3Q8NHT2, THIS PROBLEM ONLINE PURCHASE AND START ING DAY TO TILL DAY WORKING IS SLOW, ALL PROGRAMME IS OPEN SLOW LIKE WINDOWS, AND OTHER

Dear team i had a buy a new laptop on 31st dec 2019 to gift my wife on new year, when i open the laptop after few days it had stop working i logged a complaint at dell service center and requested them to replace my laptop. The laptop cost is around 30k after many follow ups dell company provide me the service of laptop after 25 days even the lapop is under warranty. Now again laptop is troubling me as it hang at many stages and it also got heated. I am scared might be it would burst one day and casuse me sever injury or lead to any mishappening i also requested dell company for replacemnet they totally dined for the same and i did not spend my 30k for the defaulty product, requesting you to kindly interven nd resolve my issue and i can not accept this default product thanks & regards nishant bansal

My leptop display problem. Sreen not working sreen problem. Sreem upand down white sreen line. Not work my leptop display problem. Help me. Mere leptop ki sreen upar nise karne par white are black ho kar line ati h 2 din se ye problem ho rahi h kaya kre help me please. Replese my leptop. Mere lep top kab tak badal jayga my number [protected] [protected]@gmail.com

I had bought a new dell inspiron laptop and the laptop is not working well. I mean the display of laptop getting off automatically and so much lag on normal use like web browsing and listening music. The laptop doesnt have hard-drive and this is neccessary for laptop? I didnt know i had said to your service center and they send the worker nd the boy open the laptop and said that hard-drive is not there. So i need a solution as soon as possible because i have to do so much work on laptop. Help me for this issue. The dell laptop is so bad which i bought for 36000$. The worst laptop i got from dell. It lag on normal use and if i do streaming then the laptop will blast i think,...

I purchased a dell lap top from krishna consultancy services, boring road, patna, bihar.
J7fctj2. Model t 14. I gave it for servicing for some minor fault on 8th feburaray, 2020. They told that there is a minor fault and the repair would be done within a week with a budget of rs 3500/ (Thirty five hundred only). But in spite of my regular follow up the laptop was not repaired and they kept it for more than a month. They then started telling that the budget has now escalated to rs 11000 (Eleven thousand). I have taken back my laptop and assume that more damages have been done it. As krishna consultancy services, boring road, patna, bihar is dell registered vendor and servicing centre, i would request you to please compensate my valuable time and harassment that has been done. There was only one call to me from this vendor after one month informing that the budget cost has escalated to rs.11000. I would request you to kindly help me and get my laptop repaired.
(Please find the bill attached)
Best regards,

I bought a dell vostro 3578 laptop on 9 feb 2019 from nirvana computers 29/698a, jubilee building arayidathupalam mavoor road calicut, kerala 673016.
After one year a bright spot appeared on it. I give it to the service centre 'mobile lab puthiyara calicut 'and i got a new disply, but the new display was a defective one with an lcd line. I again return back it to the service centre and i got a new disply but it was also a defective with dead pixels. Also my service warranty was expired on 7 feb 2020. What can i do??? And i want known what is the reason for this issue, whether the company dell producing faulty display?. I want to get the genuine display without any damages please help.
My service code is :gxq4yn2
Express service code is:[protected]

I orderer the product "new xps 13 7390 laptop", order[protected] worth rs.1, 17, 870.00 from compuindia.com. I was redirected to this website from dell.com. This was a prepaid purchase. I was given a bluedart waybill number and the status said "return to shipper". Compuindia.com has marked my order number as "complete".

Pathetic service. I'll keep updating this complaint with timestamps to clock compuindia.com's performance.

09th feb, 2020 [10:51 am]: order placed.
10th feb, 2020 [12:25 pm]: received an email from compuindia.com saying order was shipped.
10th feb, 2020 [evening]: checked bluedart website with waybill number. Says "return to shipper - 10 feb 2020 22:07". Order status on compuindia.com is marked as "complete".
10th feb, 2020 [08:37 pm]: mail sent to [protected]@compuindia.com.
10th feb, 2020 [11.55 pm]: posting this complaint.

After from your company an service of my laptop after that it is not working properly its having so much of problems some time keys are not working properly last time when i copy some notes it stop there at the option of copy and a i wait around 15 min but nothing happened. And after that when i restart it again than the laptop is not showing anything like when i click mouse to refresh it than also it is not showing the option of refresh. I m facing many more problem with my laptop. And it hangs a lot and yes when i play a simple game in it it work like 1900s laptop

Dear sir
Please note that i am writing you this email after being too irritated and tired. I bought a dell inspiron 13 model 7373 on 13th january from your dell exclusive showroom in nehru place. When i bought this i clearly asked the dealer and the sales person (I guess his name was alam) that i travel a lot. So i need a laptop with long battery back up and light weight. He suggested me this model. I said on internet it is showing that this model has a back up of 10-12 hours. He said that is wrong, truth is that it will give you a back up of at least 7-8 hours in working mode. I asked him may be i can buy 5000 series which is between 40 to 45000. Much cheaper than this model 7000 series. He said no. That series is heavy weight and will give you a power back up of only 3 hours. So eventually i bought this model. I paid money and took bill and went back to home as i was getting late. When i reached home i saw that this piece is of august 2018. Too old. Then i went on internet and saw that warranty expired in 2018 and 2019. I felt cheated. Then on 14th i called dell helpline and they said you send us invoice copy and we will update the warranty. On 13th i charged the laptop for 8-9 hours and used it for first time on 14th and saw battery went dead in 1.5 hour. Then on 15th i called helpline again and told them that i have been cheated by your showroom. To my surprise the technical person said its 3 cell and will give you a back up of only 1.5 hour. And when i spoke to some sales person on dell helpline he said it will give at least 4 hours back up, very surprising that in your own company different department say different words. Then on 16 th again i called and the person chatted with me for more than 2 hours and he updated windows and drivers and even did battery health test etc. He said now you can use and check. I told him i am going to mumbai for my work &will carry my old laptop and after coming back use this and reply. Then when i came back to delhi on 21 and used, battery back up too less. Then called dell and even send email. After that mr abhishekh from out of warranty department called me and agree to get the battery replaced. He got it replaced after 1 week. But next day i realized that battery after reaching 25 % went down to 6% within 5 min. I got so irritated that i send email to mr abhishekh and said that now i don't have more energy and time. I just want my money back. Or else i will go to consumer court,. He refused and disconnected the phone. I regret to buy a dell laptop. Now i think there is no other choice left. But just to go to consumer court.
Gagan
Email [protected]@gmail.com

We purchased 10 dell laptops on 29th of may 2019 from a dell authorized dealer.

All 10 devices purchased were extremely slow and hangs very often.
Windows and other software in the laptop was given along the laptop by the company and are genuine.

In the series of events post raising the issue with dell india, we have tried everything as per the guidance of dell technical person through telecom and visit.
Issues with laptop was well understood by the person (Dell representative) who took the remote access. Even she acknowledged the systems are not working fine.

Right from cleaning of drives to formatting of windows we have done everything.

In last interaction with your dell we found that you are clearly running from the responsibility by saying it's not a hardware issue.
We are being given laptops who are malfunctioning and dell india is not taking the responsibility to repair/replace them

It's been more than 6 months now and we have been trying to reach them, unfortunately dell has stopped responding to our emails.

Service request : [protected]

We wish to take this issue to the consumer complaint platform.

DELL MONITOR 24''
Sirvice teg no. 57SV552
EXPRESS SIRVICE CODE. [protected]
my dell moniter 24" does not power on
purchase from UNITECH, UDITNAGAR ROURKELA before about 1.5year

DELL MONITOR 24''
Sirvice teg no. 57SV552
EXPRESS SIRVICE CODE. [protected]
my dell moniter 24" does not power on
purchase from UNITECH, UDITNAGAR ROURKELA before about 1.5year

Dell has sold me a pirated windows 10 copy.

I suffered like hell since the day i purchased my aio desktop - inspiron 3277.

Computer is only 3-4 months old, but has crashed more than 15 times since date of purchase.

Finally, after many escalations, i came to know through microsoft team that the version of windows in my system is pirated.

When contacted, dell said a senior membe will call back regarding this issue.

I feel cheated by dell and am very frustrated with their response.

Please help.

System hanging in many time, system not working properly. Gradually system is not working promptly. Excell files are not working. Cannot doing kerala etender programme. System details : dell ryzen pro. Service tag:dfktdv2
Express service tag:[protected]. System purchased through keltron. System supplied invoice no.[protected]. Customer no.[protected]. Dell order no.[protected]. Contact no. [protected].

There is only one monitor available in dell 4 bangalore
There are 30 memebers standing in the queue and the security process is worst.
An interview candidate when will he can attend if this the situation.
I'm waiting here for more than an hour.
It's the worst process that i have ever seen in a company like dell this not accepted.
Make the issue a serious one.