Dell India Complaints & Reviews

I have purchased dell insipron 14 5415 with service tag of HKC9KN3 on April 08/04/2022 . I have one year onsight warrenty with it, I have faced booting issue within one month on date of purchase I couldn't get help of support team and raised complaint aganit this with case number : "14786403" And a week before I faced so many issues like Software problem,
Keyboard not working,
Drivers issue,
I can't able tk connect the Wifi more than 10 minutes.
I hate using this kind of machine and just called to dell customer care india. And described about the issues one techinal person help to rectify the problem and assit me to test the lap for 24 if you face again issue on it, she told me i try to make replacement on it again I faced a issue, Yesterday I received a call from dell india regarding this case upadates one of their staff talked to much and I'm not satisfied with their service so kindly help me to get my replacement for this worst machine.

I have ordered Dell Laptop. It is almost 10 days. Paid 54000. Still now No confirmation. Estimated Arrival time is going on increasing. Order Number :[protected]
Sales Representative: RAGHAVENDRA SHARMA
Please do the needful

Hi sir/madam,

I bought a Dell laptop on June 2021 by selling my birthday gifted bike. Model is i5 processor 11th gen Dell Inspiron. Rs.54, 000

The laptop is very very slow filed complaint against dell multiple times shown this laptop to Dell service center multiple times. No use. Simply waste of money.

I am begging please please return my money back or give me an another new laptop..

please I am a middle class men of getting pay 17, 000 per month. please hereafter I will not deserve to get laptop. Dell taught more lessons.please take this laptop..please sir/mam please help me.

I have purchased dell insipron 14 5415 with service tag of HKC9KN3 on April 08/04/2022 . I have one year onsight warrenty with it, I have faced booting issue within one month on date of purchase I couldn't get help of support team and raised complaint aganit this with case number : "14786403" And a week before I faced so many issues like Software problem,
Keyboard not working,
Drivers issue,
I can't able tk connect the Wifi more than 10 minutes.
I hate using this kind of machine and just called to dell customer care india. And described about the issues one techinal person help to rectify the problem and assit me to test the lap for 24 if you face again issue on it, she told me i try to make replacement on it again I faced a issue, Yesterday I received a call from dell india regarding this case upadates one of their staff talked to much and I'm not satisfied with their service so kindly help me to get my replacement for this worst machine.

At the time of buying new laptop they told that my laptop have 4/5+ hours backup but now after 3 months it cant run for 1.30 also and hangs too much. Please take action because due to this fraud I've lost my 75000 rupees

I have dell G15 laptop
Automatic shutdown problem for a long time i have talked to technical support many times which didn't solve my problem please u solve my problem

I had purchased a Dell Vostro 3500 laptop on 02.08.2021 online, through Dell website. This laptop was freezing and non-functional from Day-1. I had got it repaired once at Dell Service Center and once through one Dell engineer who came to my home. However in respect of my recent complaint, with 7 days left for warranty to end, the online support team failed to solve the 'freeze' problem. They advise me to go for 'paid advance support' as the laptop is in the basic warranty mode. My question is 'If I had received a defective laptop at the time of purchase' itself, is it not the liability of Dell to replace it if they cannot repair it? The question of 'Basic Warranty' arises when I have been provided with a workable laptop. Why should I run from pillar to post to get the defective laptop repaired? Dell cannot sell a defective product at Rs. 29000/- then give the excuse of 'Basic Warranty' and wash off their hands. The basic idea of selling a product is to supply a workable brand new item in exchange of money. It will be denial of Natural Justice and Cheating if it is not so. Also it is a matter of fact that 95% consumers do not go through Warranty if the brand is a trusted one. Does Dell want to tarnish their goodwill by taking this advantage?

I bought a brand new Inspiron laptop from Dell on Feb 10 2021 with premium global support for $1, 263. The machine I received was defective and did not boot up. I've called Dell on numerous occasions over the last year and a half. The onsite support team visited my home 2-3 times with replacement parts. They replaced motherboard, display and some other parts but they were not able to fix the problem. Then Dell made another visit to my house to diagnose and fix the issue but they failed again
This laptop was for my son to be used in school. He struggled to cope with studies at school since he could not function without my computer and I was exasperated each time I wasted hours of my time with the tech support teams. I begged for a replacement laptop since the laptop I got was defective but that request was denied. Then Dell asked me to send the laptop to a service center. Finally after 3 months- on 10/5/2021 they gave me a working laptop after replacing palm rest, base light bar, RAM.

I called again in July 2022 since one of the keys of the laptop broke. Dell sent an engineer on 25th July with replacement keyboard. After replacing keyboard, the laptop had a “reverse current issue” and became dead. My laptop was functioning with a broken key but now it was dead. My son’s school work was on it and could not be retrieved. Once again I pleaded for a speedy resolution. But I received the same shoddy and impersonal service from a tech who tried the same repair techniques that the other techs used over and over again. They again sent a technician again on 28th July with replacement motherboard, power unit, cable and palm rest but the system remained dead. Once again I spoke to Dell and explained that now my son needs his school work on the system and needs to take a laptop daily to school. I demanded a replacement laptop was but denied. I also asked Dell for warranty extension of the laptop free of charge since the laptop was clearly defective and expected to continue to have problems in future.
As of date my laptop is again at a Dell service center and it has not been fixed as of August 1, 2022
My laptop was defective from the day I bought it and I begged to be sent a new computer each time I spoke to the techs. They would not honor my request because Dell does not stand behind their defective products. This has been the worst customer service experience I have ever had with any company over the course of my entire life. I bought a very expensive machine and could not buy a new one. This has severely affected my emotional health and seriously jeopardized my son’s education who had to try and manage at school without a laptop and without his school work stored on the defective laptop
I am attaching 5 service reports from Dell that I have saved. There maybe others I do not have
I demand the following
1) Dell compensate me by refunding the full amount I paid for the laptop which is $1, 263.35 or Dell provide me with a brand new laptop with same configuration since laptop that was sent to me is defective
2) Dell pay me an additional $5, 0000 for suffering and damages caused from delay in fixing laptop

I request you to plz don't purchase any Dell product,
1) After 28 days of purchase now it is not getting started from last 10 days.
2) It's battery backup is too low only 1.5hrs only you need to take charger every time with you.
3) After 15-16 days later of purchase system got automatically switched off 2-3 times while running the app on it.
4) System gets hang when I will runs or starts the java application on it.
When I called to DELL it is not providing any replacement they refused also its service team saying need to replace the motherboard which have no future assurance. I have also mailed to them but service is not good waiting from last 10 days but did not get any help

When i buy this product DELL I5559 their is a USB port is damaged then right now i'm facing new problems every day . I also call to dell support but no response from dell support kindly help me for this type of fraud.
I think the problem is in my network then i change my network to diffrent distributers but when i found the problem is this personal device. so i want my whole money from DELL India if this is not possible then my next movement is very dangerous for the particular company.

I am here to complain about my laptop original dell battery. Its giving very less backup then expected.

I brought a Dell laptop named Inspiron 3593 from a retailer in November 2020. From the very beginning, the laptop has been as slow as a snail. It has become even more slow now. Worst laptop ever.

Please solve the issue with my laptop as soon as possible and redeem the name of DELL.

Hoping for a solution.

I bought dell laptop October last year and around 2 months back from now my laptop wasn’t able to start so I contacted dell support and they exchanged motherboard to fix it but it was not fixed so I again complained them and they again replaced a part but the issue was not resolved so i am asking them to replace my laptop as my laptop still is in warranty period.But they are denying that the laptop can’t be replaced they can only repair it.but it is already repaired 2 times and the issue is not resolved.
Please help.

I got defected laptop from dell, its having manufacturing damage and hardware problem and software problem. also i got very much bad services from dell, dell provides services so late and on that service they made mistakes and again its late. now i dont want this product, i want to return and refund my all the money, i will never buy again from dell.

My laptop didn't start on Monday. It had given that issue some months back too so I waited for some time and then tried contacting the customer care to which I got answered by the machine that the timings are till 6 pm. Then found the chat feature and tried to reach people through that chat. The executive there performed the basic verification and transferred the chat to some senior who responded very late, around 10-11 pm. After that he asked me to perform Customer Reseat which meant the problem was in some part that can be replaced by the customer.
I communicated to him that I can't perform it and so please assign the technician. My question and concern is very simple. The part is marked to be delivered on July 31, 2022. How can a company like Dell ask consumers to wait for 11 days to resolve an issue?
Another thing which I don't understand is, if I could have done it by myself, why can't the engineer come and resolve it instead of waiting for 11 days?
The last thing which I want to know is, why is there a shortage of supply of such a part in Delhi? Do you think that work can be stopped for 11 days for such issues?

I have bought this battery on 16/09/2021 from kaustubh Computer kota, it is in warranty period now he said me that it is the original battery give only 2-3 hours of backup and i got to know that original battery doesnt give this much less battery backup if i want this much backup i can buy the non-original battery. The details of the battery are Dell BT 3451/5558/M5Y1K and HSN is 85078000. I also have the bill but doesnt have any warranty...

My issue is regarding the extension of the 2 year warranty of my DELL LAPTOP that I bought on 06.07.2022.
The dealer has told me to login to www.dellconsumeroffer.com/backtocollegeoffer, where I can login or register myself and get the warranty extended for another 2 years at Rs. 1, 999.00 and JBL earbuds for Rs. 999.

Because of this offer I bought the Dell laptop.

I did the registration on 09.07.2022...

It has been 28 days since I made a payment of around 74, 000 INR on 18th June 2022

Payment was made through UPI on their official website "https://www.dell.com/en-in"

The Money was debited from my account as it was successful transaction

But I couldn't see the order confirmation page after the payment

Dell is neither delivering laptop not refunding me the money

and their customer care executives don't provide any solution they just keep routing my call to some other executives each time I have to explain the same thing to different people

and many a times customer care executives disconnect the call in the middle of the conversation

Dell in NOT at all replying to any of the emails which I sent to them

Respect dell,
I bought the product from Vijay sale vashi inrobit mall. After 3 month my laptop display not working .its totally damaged. after calling customers they provide me new display but on the same day, I'm facing the same issue. I try to call customer care as well but they are not provided me with any help.. I want a exchange the pic but they are not helping me to change the products. I hope you guys revert me back as soon as possible...

Brought a laptop of Dell G15 from an authorized store and on the 1st day of purchase the laptop stopped charging. Now I put a service request on the same day and waited for the Executive to call. For my surprise I didn't get any call, so I went to chat and chatted with some Executive for almost 1 hour. And I did what all he asked me to do and in the end of the chat I was told to wait for few days. I waited for almost 7 days for my new laptop to be replaced or serviced by the technician, and nobody called. I had made multiple calls and the Executives were giving undefined reasons and justifications. And also I was told to wait some infinite time, maybe 7 days or maybe 14 days. And as a customer who paid a lump sum of money is still waiting for dells assistance on this genuine case which is purely dells mistake. And as a customer I'm bearing it.