Dell India Complaints & Reviews

I purchased dell alienware 15 r2 by paying 157000 rs. For 3 years there were very small issues once the warranty is over i purchased another year of warranty & after that, all the problem begins. I attended almost 30 plus executive calls, a long mail trail, visited service center 10 times, engineer visited my home 6 times. My laptop opened almost 15 times. This laptop is having complex hardware, so to open it a highly skillful person required. These are the list of hardware changed, 2 times the motherboard changed, 3 times the battery changed, 3 times d port changed, keyboard changed but still issue is there. My laptop was in the service center for 2 months. No proper solution is given from dell. Why these big earning corporate companies don't care about customer issues?

Hi,

I purchased one dell laptop from dell exclusive showroom from dehradun uttarakhand. The address is shop no. 36, old cannaught place, chakrata road dehradun. My only requirement was 8gb ram, as i needed laptop for programming. I choose one laptop with 8 gb ram with price around 48k. But the owner then convinced me for another laptop which was of 56k saying that it has 8gb ram with some additional features.
But when i purchased that laptop and checked it's specification it's of 4 gb ram.
I am facing trouble in coding as it's not suitable for coding.

Please give me solution for this.

I booked home service to dell operator... But not come any response.
Dell service is very loose. I can never buy dell laptops. Beacause your employees is not dedicated of his work...,...
I opened a computer lab. I was need many laptops. I think dell service is better but this is lie. Dell service is not better. Beacause dell home service provider is very laziness.

I have purchased a dell laptop from dell.co.in. I received it on 31st august. After receiving the laptop i found out that the laptopp had heating issues. Then i contacted dell customer care. They told me that i can return the laptop with 15% restocking fees.

So i returned it and it was received by dell on 16th september. First the customer care representative told me that i would receive refund in 6-7 working days. But now its been 20 days but i have not received refund.

When i contact customer care they tell me that refund i processing. But its taking too much time.

I happen to buy a dell inspiron 15 5000 series product at kamanhalli branch (Dell exclusive). My one and most important criteria before i bought the product was to have a "international warranty". I did visit hp where the sales person of hp clearly mentioned of the unavailability of the international warranty. However the dell representative in kamanahalli branch claimed to have a international warranty for model inspiron 15 5000 series. After buying the product and checking on dell portal with the service code, it was crystal clear that there is no international warranty for this model. Upon raising my concern to the sales representative, i was informed that it was a mistake from their side as they weren't aware of this. Why was the product sold with incorrect information if the sales representative wasn't sure of the warranty availability? I was asked to pay extra 1000 ruppes for upgrading it to international warranty. Why would one buy a product that doesn't serves the purpose and buy extra money so that now it serves the purpose. Dell service center should take the ownership for the mistake and secondly of not being aware of the product details. I am not quite sure, how many people have been duped with such incorrect information for the purpose of sales. I see a major integrity issue here. Expecting a call back from dell to resolve this concern.

I had purchased a dell inspiron 5370 laptop service tag b1w1m42 in december 2018 with a warranty of one year. Since then there has been numerous problems with the set and the service center kept replacing parts like the keyboard, battery, form base etc. I requested them to change the set however every time they replied that the next time any issue happens they will replace the whole set. I also lodged complaint with consumer forum and dell escalated this to the advance resolution centre at bangalore from where i was contacted by mr sujay jadhav. He promised to change the system however that didn't happen. Mr sujay told me to use it till such time more issues arise. The battery which was changed in april 2019 has again malfunctioned. I am now approaching you to press upon the company to change the set with a new one. All the complaints registered with them is on records and the replacements of the various components with dates are available with the company under service tag b1w1m42/39678365. The set is under warranty.

After several visits and phone calls at dell store in alfran plaza, mg road, panaji - goa, no steps has been taken in resolving the issues with my laptop.

I had purchased my laptop in october 2018 and it has a 1 year warranty but i am informed that the warranty is expired in march coz they have not updated it in their system that i had purchased it in october (Bills of purchase on record), after our 4th visit to the store.

This is our 3rd dell laptop but has never faced such an issue, but i doubt if i should continue with the dell products henceforth.

And now after continuous follow ups they are juat delaying it over and over.

P. S. Laptop keys arent working and so also the touch

This is ashit mody from dmd services pvt ltd from surat (Gujarat, india). Last week we changed the name of our company "dmd services pvt ltd" to "radha raman tex. Mkt.com.co. Op. Ser. Soc. Ltd".

Three years back we purchased a dell server under the company name "dmd service pvt ltd" for entire premises cctv recording. Now the server is out of warranty. Two months back we found hardware related some critical issue in server. So same time by mail we logged complain in dell. They quoted us some amount as visit charge and we paid them the same. They communicate us till we deposit amount. But then after we are not getting any proper answer from them. Now our entire premises is under risk.

We logged complain to below-listed email id from [protected]@dmddevelopers.com
1) huirong. [protected]@dell.com
2) satoko. [protected]@dell.com
3) jacob. [protected]@dell.com
4) shereen. [protected]@dellteam.com

Transaction details:
Reference quote# 29763397
Reference po# s-08
Bank# name surat district co-op bank
Utr# sdcbn[protected]
Date#[protected]
Amount# 2781
Beneficiary account name# dell international services india pvt ltd

Dear sir/madam

A service was been requested to my dell g3 model for replacement of fibre body of my laptop screen which was been done. The laptop was given in working condition and the service engineer has damaged the mother board. Later he has committed with the customer care and tech support team for free replacement and also make me pay money for the lower fiber body of the laptop. It is almost 3 months since he visited and the battery is getting drained.in this regard i need a replacement of the whole system. A working laptop was made dead by service engineer which i feel the most miserable service i received which is not yet resolved.

I want replacement of my laptop immediately. Else i would file a consumer case against dell.

I own an inspiron 5570 which is a refurbished laptop i received as a replacement for my first laptop inspiron 5555. The inspiron 5555 showed issues within 2 months after purchase. The hard disk had some problem which was diagnosed with support assist application. But when i requested service on the issue the representative asked me to run diagnostics from the bios. Unfortunately, it showed everything is perfect. So they denied any further assistance. But i was unable to read or write anything on the hdd (Actually it was too slow. 5+ hrs to copy a film which has about 900 mb). So i visited carry in the centre near me. From there, they replaced the hdd and fan (I lost all my data, photos, study materials etc.). After two months it again got issues and repaired again. Almost every part including the motherboard and body covers were replaced (Hdd and display were replaced 3 or 4 times). Last time i faced multiple issues i was asked to visit the carry in the centre which i refused because the last time they repaired the laptop. I lost some screws and got scratches on the body and display (Even on the edges of the touchpad). But the representative mr satnam singh said he will take care of it this time. But after one month i received the laptop with furthermore problems it was heating more than 100 degrees while idle. I mailed mr satnam singh about the issue but received no response. After about 10 or more services done on the laptop, they agreed to provide me with a refurbished laptop as a replacement (Which i own now). I was told it has some tiny scratches on the body. To be honest it was really tiny. But there was a tiny part broken from it too. A small part at the air vent (Which i wasn't able to notice first, my fault should have checked it properly) and some missing screws. But the main problem occurs later the new laptop started to show what the old one was showing. I got multiple issues just after two months o[censored]sage. The fan stopped working, the display started flickering while watching videos (It flickered even while idle, but my bad it occurred very rarely when it was idle) and some keys stopped responding (It responded when i click it really hard or when pressing continuously). Since the latter two was intermittent i recorded both and mailed it to dell service escalation team (Because satnam singh was the one responded to my mail at first). They scheduled service and the engineer visited me. He fixed the fan issue. But my bad the flickering and keyboard issue doesn't show. I showed him the recorded video but he wasn't convinced. He called the escalation team. After some arguing, they said they will replace the display. But i refused to do so (I was really angry and frustrated) and dropped the call. But after the engineer left. I used the laptop properly. I was almost convinced that the flickering was due to overheating. But the same occurred again. The bad i got really frustrated, i closed the lid really hard. That's it the flickering was solved it got broken. But i really thought i might get an exception after all that they did but nope they want me to pay to replace the display. But i don't want to waste (Warranty extension is another story) any more money this trash. If they would have done what they are supposed to do in the first place. I lost my money and laptop (I know i broke the display, but you don't have any idea what i feel when you are getting cheated for two years from a global company like dell).
When i requested for warranty extension through their website i didn't receive any replies. After one month i mailed to one of their executives later two executives from dell told two different prices for the same plan (Even the executives don't know what they are doing). First ms rani mandal showed two plans 1 yr for 5499 rs and 2 yr for 6499 rs (Both were premium supports). After i agreed for the 2-year plan another woman jyoti anand mailed me another plan which has 9500 rs 2 yr premium support and 8500 rs for 1 yr. When i enquired about the above offer she said she don't have that offer. When i asked what is the difference between her and the other executive i didn't receive any response. I had no other option since only 1 day was left on my warranty (I can't even imagine what it would have happened if i didn't extend the warranty). I attach my post in the dell community which has every service request numbers and details of each service done. https://www.dell.com/community/Inspiron/FANTASTIC-LAPTOP-AND-SERVICE/m-p/7332428

I am having a very poor service with dell team and they are making me pay for the mistake by them. Providing me a faulty system that crashed in just two days and it has been a month but still the case is unresolved. They don't even accept to compensate my loss and already i have explained what a loss i would face without laptop but no use they are not even taking any responsibility for their customers and i am not even temporarily replaced with a laptop to work, i had to borrow from friends and taking a lot of to process any improvements. Dragged a lot of time in the name of resolving the issue guided me through hardware replacement first, then refund, then again replacement but still didn't even have a clear update whether atleast replacement is confirmed. Staking a lot of money on dell's premium laptop and now i am going through all complaint forums to somehow get a help. Worst responsibility they take on customers and i am paying for the mistake of choosing such a flagship in dell. I used to love alienwares but with these incidents i don't even go for dell anymore. I have lost patience and extremely distressed. My money can be much more productive if i had it now. But now it is sitting useless in a corner.

I called dell around 10 am this morning and was asked to furnish details which is reasonable, then i am put to another person and had had to furnish details and this went on for some time till i was told that i would get the information i wanted so i waited for a long time and the line was cut. I called again and again and its past one hour that i am doing this, this is absurd. Still i call again as the problem. Is not solved, looks like dell is trying to make my life hell. All i want to know is if a technician can come to check my laptop.

I gave my dell xps 13 laptop (Premium laptop - cost around rs. 1 lakh - out of warranty) to dell authorized service center - laptop store, 210a, vijay sai towers, kukatpally, hyderabad - 500072 for keyboard replacement on august 20th 2019. It had no other issues except keyboard issue. (Receipt attached).

I collected my laptop today on august 23rd, 2019. After keyboard replacement, they found the battery to be dead when a diagnosis was run. The service center is claiming that they did not perform diagnosis before keyboard replacement. So, they don't know whether the battery was working or not working prior to replacement. But i am very confident that the battery was working perfectly fine when i submitted my laptop to them. The cost of the battery is rs. 12999 on amazon (http://tiny.cc/qmrmbz)

So they may have either destroyed the battery during the keyboard replacement process or simply stole my good battery and replaced it with a defective one.

Attached is final bill for keyboard replacement.

They have cctv footage of the service center, so i would like to get access to the footage to figure out what happened to my laptop's battery from august 20th 2019 to august 23rd 2019.

Dear sir i handed over my cpu sr no. 7djvxc2 on 29-july-2019 in your service center place zirakpur because of hanging problem but my cpu is not repaired till date. This is my request to you please repair my cpu on urgent basis & confirm.

Service address :- mahasu it solutions pvt. Ltd
C/o. Karvy, # 250, dashmesh colony,
Patiala road zirakpur (Punjab) chandigarh punjab in 160062

I have purchased dell inspiron 15 7000 on 16th july 2019. Started using the pc on 9th april 2019 as i reside in hostel and the pc could be used when i returned to home.
In my family this is the second dell pc, as we were very satisfied with the first dell pc.
But unfortunately this pc is not up to the mark of my expectation, as the battery is not getting charged over 55%.
Till 55% the battery gets charged, and when it reaches till 55% the symbol shows "plug in not charging".
This much of the costly piece of a pc, delivering the technical mistake gave a mental shock to me as i never expected this kind of mistake in the company like dell.
I request you to resolve the issue at the earliest.
Replace the defective piece will be appreciated.
To contact me, my cell no is [protected].

I have booked the Laptop 3579- G3 on 24-July-2019 made advance payment for colour Dell G3 i5 White and 30-July-2019 made full payment attached receipt for your reference.

Note: Delivery committed on 03-Aug-2019 but not delivery on the same. This laptop use for college student project purpose because of he missed his project marks and mentally upset.

After multiply follows & walk-in store myself now saying will delivery on 08-Aug-2019. Not even inform the before the same .

Please explain .

Sir i have bought a dell laptop from reliance digital crown interiorz mall my laptop modol is inspiron 5570 after costing 75000 i have promised that my laptop will provide me the battery of 3 hours but it is providing me a battery of 45 mins i visit dell service center many times and even called many times all the times they are fooling us and even disconnect the call many times. Dell is a fake brand they even doesn't provide me in written that my battery is giving 45 mins after sending a battery report to them they are just wasting a time so i request you to take a strict action against them

Recently i purchased a dell alienware laptop from dells official website... And they are claiming good thermals on the laptop but my laptop is getting too much hot like 100 degrees and when i called them they asked me to try after sometime and they suggested me to buy a cooling pad... After buying so expensive laptop why should i buy a cooling pad... I want my refund

Pc switch on/off properly, smps working properly, ram working properly but mother board not working properly and check all power port and found all serviceable.
Please rectify this problem.
Thanks

Pc sr. No.6c1rfd2 mother board related issue
Contact detail - mr. B k singh citc hqeac. Indian air force, near 7th miles shillong meghalaya
Mob.- [protected]

Service request #[protected] registered with dell dt. 03.07.2019

Several complaints regarding blue screen dump have been registered.
Dell has replaced parts, but the problem persists.

Dell is again sending more parts for replacement, which is causing delay & moreover there is no guarantee that the problem will be solved.

A simple solution would be provide a replacement & take the existing unit back for thorough testing!