Dell India Complaints & Reviews

In august 2018 i've bought dell inspiron 15 3000. And from the very first day laptop was functioning very slow. Though it is updated with window 10. And i various times i visited dell stores to complaint this. But every time they are formatting my laptop and returning to me which was not at al helpful. This is becoming a really headache in my work now. My laptop is still under warranty. Kindly resolve this issue.

Dear Sir/Maam,

Myself Shubham Jhawar, I purchased Dell Inspiron 5480, Order No[protected], Service Tag number- HWXK9W2 and Express Code No- [protected], on 24th May 2019. I am a resident of Jaipur, Rajasthan, India and the purchase was made from official dell website i.e, dellindia.com

Opening my laptop for the very first time on 20th June 2019, the pc opened up very slow, I thought it may have had happened because the laptop was operating for the first time. But as of today, after updating the windows and doing all the necessary formalities, my laptop works very slow.

Basis applications like Microsoft word, excel takes up several minutes to load up. The system app takes several minutes to load up. Screen shuts down automatically even when I have turned screen off and the power option to never. Application hangs up.

I had bought my first laptop ever and as your company enjoys a huge popularity in the market decided to try it even when I was getting laptops with same configuration at much cheaper rates.

Contacted the dell authorized service center and they told me that my windows was faulty and needed reinstalling for which extra money had to be paid. Then I contacted dell customer care and they said me windows is fine and they will not replace it.

I am tired of all this, visiting customer care several times. It was my first laptop and I decided to go for dell and this was the biggest mistake that I made. No support no nothing.

Is this the way you guys treat your customer??

Very disappointed by purchasing this product. Had researched so much before buying my first laptop and it works pathetically slow.

Thank you for hearing me out.

Please solve this issue at the earliest, if not then replace my product. Its only been 7 days using it.

Waiting for your response. Thank you.

Purchased dell system may 9th 2019
From then on i'm purchasing lots of issues i contacted dell person at ashok pillar, chennai, india (Purchase showroom) but no response as well called to your customer support team twice.

Call 1: they check for hardware software issue all cleared but after that only 1 hr i used.

But again today the issue strtd...

Call 2 : display grains issue as well system got switched off nearly twice in between the work time of 30 min... Later now the system is permanently off...

Tech support replied: no response but to escape transferred the call to nearly 5 -6 people and again asking for same questions...

Hope you reply and let me know the procedure for replacement or money back

Hello,

Myself Gokul from Bengaluru. I have a Dell Inspiron 5570 with me after 3 months of the purchase im facing issues like the laptop is getting heated like hell and fan is not rotating a correct rpm, the system is getting turned off automatically, display is getting heated much.
i have paid a huge amount for the very worst laptop. but the product is very defective and it seems to be fake.
I want dell to take this laptop back and refund the full money i paid. So that i may go for any other good brand other than dell.

Service tag : 44HMBV2

Kindly call me at [protected]

Sir,
I purchased my dell laptop in jan 2017 but due to performance issues i had to take it to a nearby shop to get it rectified. The technician had observed and told me that the Toshiba hard drive (1TB) which is factory installed in my dell inspiron 5567 (service tag no. 8SW5ZL2) has a problem due to which it is neither getting formatted nor partition is getting created on it as it is showing a error message while trying to make a partition through command prompt as well as diskpart method. So, please see to it and do the needful at the earliest.
Regards
Mayan Bhandari
[protected]

Sir i have a all in one pc in this pc i face auto shut down problem i complaint in dell engineer came and replace hard drive second day same problem occurs they said motherboard problem i said ok change but they said we change refurbished(repaired motherboard) parts i denied after 3 months i again call in dell and same thing said and also said sir refurbished parts are dell lab tested i agreed bez i puzzled when technician change refurbished part in pc is not working properly i said what is this they said sir we order again and wait and now i m not agree to change refurbished parts and dell agree to at time parts recived in dead on arrival if dell lab tested parts send so how its possible
Manish vasnani
[protected]

I have a dell inspiron 7567 i7 laptop. I used it for approx 2 years. Later it stopped working. It wasn't turning on so i gave to a service centre in thane on 6/4/2019. After two days they gave it to other service centre for repairing which is in mulund. Today it's 31/5/2019 and they haven't done anything. Every time i called them for enquiry they made excuses like they have only one techinician and he is admit in the hospital. I asked them to give their managers contact number but they told me that he is on vacation and he won't be able to talk to you. After this i just asked them to give the laptop back in whatever condition it's in they refused to even do that.
Please look into the matter as soon as possible.

Service tag: h7jfzb2
Owner' s name: pragya thakur
Email id: pragya. T. [protected]@gmail.com

Issue with my laptop: there was some issue with the fan of my laptop
Dell service center approached by me: byte interface pvt ltd., ahmedabad
Submitted my laptop at dell service center: 7/5/2019
First payment for diagnosis done by me: 7/5/2019
Payment for required laptop part done by me: 15/5/2019

Incident is as follows:
My laptop was makinng noices, so i approached byte interface pvtr. Ltd. To resolve the issue on 7/5/2019. He asked me to submit the laptop and make the payment of 999 to start the diagnosis problem and only after payment he will take my laptop for reparing purpose. I did the payment and submitted my laptop to service provider on 7/5/2019. I called him (The representative at byte interface pvt. Ltd.) to ask the situation about my laptop, he said that he had informed dell about the issue. On 14/5/2019, i received a mail that required part is available and i have to make payment of rs. 4669 in dell india pvt. Ltd. Account by neft. I made the requested payment for the required part on 15/5/2019. On 20/5/2019, i called at byte interface pvt. Ltd. To know the status of my laptop. He said the he has not received the required part from dell india. So, i called customer care number of dell india, where the sales person, i had word with informed me that request for required part was delayed by byte interface pvt. Ltd., gave many other explanations for delay and said the required part will be out for delivery to service center today itself. On 21/5/2019, i again called the guy from byte interface pvt. Ltd. To ask dell india to provide the parts asap and he informed me that dell india is delaying in delivering the parts and he has done everything on time. So, i called at customer care number and informed him about the problem i am facing as my laptop is not being repaired on time, where the sales person inform me that atmost by 24/5/2019 i will receive my laptop. But on 22/5/2019, i received that has mentioned that i will receive the required part to repair the laptop by 6/6/2019. I have mailed to every email id that i thought correct to be mailed.
Now, i am truly disappointed and it is traumatic for me to even thinking that i will be receiving my laptop after 6/6/2019. Dell india has already wasted my 17 days.
Being a researcher and ph. D student at the advance stage, every single minute is valuable for me. Due to the careless attitude of dell india, my research work is hindered. I was supposed to give my research proposal by end of june, but that will be delayed as dell india doesn't care about the customer.
I waste everyday by requesting at customer care number to resolve the issue, but only response i receive is that they are trying, where i can see zero efforts from the end of dell india. They are taking their pleasure time to resolve the issue i. E. Just to replace the fan.

Thanking you,
Pragya thakur

Fooling me all day for getting brand new system replaced which does not turn on.

First they said post pictures of front and back.

Then they said service tag is in the box you have to paste it on each system.

Height of misguiding. They said send us invoice we will resolve it. I have sent them.
Then they said send us service tag of any machine of same lot which i have sent them.

No faith left in dell. Never buy it

Then they again said look at bottom

No display.
We given laptop (Service tag # 9nrlsj2, inspiron 13 5379) to waves electronics, secunderabad, hyderabad for repair on 18th april 2019. They informed display cable was damaged. Till date they were unable to repair due to non availability of spare. It is afftecting our children education. How to get it repaired.

V. Srinivasa rayudu
Phone : [protected]
E-mail : [protected]@rediffmail.com

I want to bring to your consideration:
• I Purchased the Laptop on 17/4/19

• Went back to shop on 19th April- Slow computer - they said wait for updates.

• Went again to shop on 20th April that I have to do video editing, why my options not discussed. Why feeling that the customer know everything and

• Finalized. (Customer fault - why all the options not discussed).

• Registration for warranty upgrades

• 23rd April Payment accepted

• 4 May - Talked with Priyanka at Dell about the issues.

• 5th May - emailed again got instructions and followed it. Still issues remained.

• 6th May - again got some instructions followed it. Still issues remained.

• 7th May - told to reset the set. Reset the Laptop as instructed but still faced issues.

• 8th May called by Namrita - she said it should not be done as instructed in email, but in another way.

• 9th May - Did as instructed, took full day setting things in Laptop.

• 10th May - still issues remain.

This is to inform you further that in these above process my Business, Time is being affected badly. And I am being harassed for quite long time. I am getting mentally disturbed also.
And if this is not resolved (Set or parts changed) within 24 hours then I have no alternative than other to move to court.
Kindly call be between 9:30 to 10:30 AM for the final commitment.
Regards
B S Handa

I had buyed a dell laptop last year and after 2 months it started giving trouble. It works very slowly, as i am a graphic designer i found to work on my laptop very challenging. I thought that dell is a very good laptop manufacturing company but its product itself proved it that it is not a good one. The problems that appears with my laptop are :screen turns black, google does not responds even after having a very good internet connection, it lacks when a game is played on it, speakers produces a noisey sound when earbuds are installed in it, and most of the times the password option did not appears on the screen. This all is happening since last 4 months and this laptop made me feel ashamed in front of my office partners due to these problems.

On 25-jul-2018, i bought a dell vostro 3559 ci5 6th/4 1tb/2 gb /win 10 from echo computers pvt. Ltd. Sanjay place, agra for rs.49, 800. The company gave a 1 year warranty, but since the very first day it was troublesome for me. The processor was very slow and it was taking a lot of time even in a smallest action of copy pasting and then it started showing me blue screen error. Not only this but the ram also crashed. It caused me a lot of inconvenience as i require my laptop for my study purposes. Still the situation is same, the system is again started hanging and suddenly stops while working and does not start again until the batter is removed and inserted again. After complaining against this situation to customer care they are still advising me to reinstall the windows which has been already installed couple of times since the day of purchasing. And now i am tired of it, therefore request you to kindly accept my complaint letter and file a case against the above mentioned firm.
I strongly believe dell has taken advantage of me by depriving me of the computer’s warranty. They exhibited stall tactics, dead-end instructions, unreasonable explanations, disingenuous cooperation, and as a final attempt: computer hostage tactics.
Dell exhibited crafty ways of steering the situation away from the obligation to repair, repurchase, or replace my defective computer.
Please rescind the purchase of the computer, and provide a refund or facilitate the exchange for another computer.
My dell case request no is:[srnumber:[protected]]

I have purchase dell desktop but it is not getting start. Even though i have not use it for a single minute. Dell team are continuously giving me fake commitment. They don't provide me any detail of engineer. And they have call me from the no which only contain outgoing call. Call on toll free no they told me sorry we can't help. What should i do???

I have been suffering with my laptop since November. I have a student o[censored]K and it has been devastating for me as my main assignment, my research proposal got stuck because of this. it stopped working for 3 days; word document did not open, my chrome id is always on pause, if i shift the angle or position even slightly, the screen goes to sleep, could not open the screen for 3 days as it kept getting black, did complain in the month of December when i came back for holidays but was of no use as the diagnosis showed nothing was wrong but after that all of this happened. i scored a zero because of this.
I want my laptop changed ASAP.
Service Tag: 42BBDL2
System Type: INSPIRON 15-3576

Dispatch Number: [protected]

I use Dell laptop 32 bit in windows 7 professional and i use Airtel WI-Fi Internet connection speed is coming very slow in my laptop and same internet connection use to oher laptop speed is 17 mbps. I already talked to Dell's service center but there was no any improvement please resolve my issues and take action asap.

other any information please contact below maintained mobile no or same gmail Id.

regards,
pritam kumar
[protected]
pritam.[protected]@gmail.com

I bought this laptop with express service code [protected] from online shopping portal on 28th Feb, 2019. from 2nd March 2019 I am raising complaint that the touchpad is not working properly, they suggested some diagnostics checks online over phone, but the issue was still unresolved after 7 straight requests over phone, that ate up good 1-1.5 hours per call. When I showed my displeasure over the service, they sent a technician to chage the part...but the issue remained. they sent another technician who changed almost everything the laptop has, but the issue still unresolved.
Now they are asking me to visit their service center which is open only between 10 to 6 on weekdays.

If I add all the time I spent on diagnosis and assisting technicians, its over 2 days of my working time and they are now asking me to visit a service center which will eat up some more time also as intimated to me they may keep the laptop for further chack ups

In all, I was handed a faulty laptop at a price of new one and now they are making me run for the repairing of the same.

Further while talking to customer care they are clarly least bothered and disconnected me in between the discussion many times(not the technical team)

There has been a lot of hassle and waste of time in this process, and issue is still unresolved

I wish to get a refund or a brand new replacement for the faulty laptop.

Kamlesh
[protected]

I mr. Sujit kumar chatterjee age 62+ represent jalpankhi chs ltd (Housing society) the society manager at juhu tara road santacruz west we had taken quotation on 27.02.2019 for dell inspiron 3470 desk top 8th generation intel core rs 37680.
The society cheque was prepared on 09.03.2019 and the details was sent by mail to the store.
Mr. Anup the store sales executive promised delivery on 13.03.2019 mr. Anup told me today afternoon by 2 pm it will be delivered to the society.
As the same didn't arrive till 3.30 pm i called mr. Anup to the store and asked him when will i get the computer, he told me the delivery person has arrived and within 10 minutes he will go for delivery i repeatedly told mr. Anup that i have to go out for an official work where i have to reach i can wait max to max 4.30 pm or else deliver next day. He told me no sir he will reach before 4.30 pm.
At around 5.00 pm the delivery man comes for delivery.
I told the delivery man and anup please send the same tomorrow morning.
Today morning at 11 am when i called the store the owner mr. Sailesh advani says that if the customer is so arrogant we dont want to deal with such customer.
Another cheque cant be prepared as the signatories are out of town.
I request you to kindly handle the matter and get the delivery done today or tomorrow morning.
I will be grateful to you if you get it solved please.

I am a tech savvy guy. This is my 6th laptop. Purchased a laptop under the offer bundle along with headphones and initially it was shown in the bill but later bills did not mention it at all. I have registered initially before purchase and bought the item under the account but the item never appeared in my account.in fact there is no electronic tracing of my purchase at all from my side except for invoice showing without offer. They have instead sent me a pc bag i think. I wanted to cancel the order the next day but they say it would incur 15% penalty for their expenses but the order arrived after 10 days without tracking number.

The whole process with dell is unexpected. Every transaction they are making sure is untraceable and there is no evidence to fall back. Horrible customer service. They did not respond to my two written complaints even before the laptop arrival. This is a serious scamster company, indian branch at least. Stay away from this of any type of transactions.

Dear sir am buy a dell laptop from dell exclusive store but dell store manager telling lie with me about laptop features then i complain him and he refused am not say this am first time buy laptop do am not knowledge about laptop do dell laptop executive cheat and fraud with me now he abused and missbehaved with me when i tell him about laptop features he tell me please help me

Service tag no.6vnclp2

Thanks & regards
Ms aarti
[protected]