Dell India Complaints & Reviews

I purchased my dell inspiron 7572 model, on 2nd jaunary from the dell site and on that time there was an offer going on which stated that on purchasing a laptop before 7 jan the customer will get a free senhiser headphone and after the laptop got delivered i filled up there offer form and waited for there reply. After some days i received a mail asking me for the missing information and i replied to that mail giving all the necessary information...

I bought a laptop from dell exclusive store patna. I wanted to buy something else but i was brainwashed and convinced that the laptop i m buying has all the features i needed. I didn't have any knowledge about laptops. So trusting them i bought that laptop. I had problem from start but i thought maybe it'll get better and i don't live in patna so i couldn't go back to them immediately. After 2 months i took it to service centre and told them about my problem they told me the laptop i bought doesn't have any of the features i mentioned to them. I was scammed. Now what i'm supposed to do with this? I don't think i will ever buy dell laptops

I have bought dell monitor from snapdeal website, whis has 3 years of warrant. Now i am facing some line issues with the monitor. I contacted dell support and submitted the required documents, but the dell support refusing the service. I have attached relevant documents with this complaint.

Dell service request no:[protected]

Kindly do the needful.

Regards
Akbar basha
[protected]

I got the courier details for the dell offers but not yet delivered.
Complained 3 weeks before till now there is no proper response about the shipment, every time same response "update shortly"
Just to track the courier why its taking such a long time. I really don't know the product was shipped.

Either the don't want to give the offers or provide a proper details what is happening.

Ordernumber:[protected]

Hello, i ordered a laptop few days back, my order no is[protected].
I was supposed to receive a free gift with my order. But i still haven't received it. I uploaded my mail confirming the order and payment while doing the registration. I also received a message saying that i will receive my gift in 6-7 days after i completed my registration. Later, i got a mail saying that my documents were wrong and that i have to upload the right documents within 72 hours, which i did. And still there is no mail regarding my free gift. This is something unacceptable when you buy something so expensive. I even tried contacting the number given by dell offers. But no one responds. Either to my mails or my calls. I'm very disappointed. Please do the needful.
Thank you.

Am using dell 5567 laptop for 1.5 years, from the day 1 am facing lagging issue (Getting disk 100%) when contacted the service center they just formatted the hard disk and close the issue.. This happened again twice... Today 19th jan 19 visited the authorised service center (Regenersis india pvt ltd, chetpet, chennai, india) for the same issue. They suggested to change the os other than windows 10, i have original windows 10 home edition along with the lap... When asking about the solution the customer representative he told to contact the dell support and complain about the product & the service center.. I had a very bad experience with the product and the service... I never suggest people to buy the dell product and i never buy dell... Its a bad experience... They are not providing the service they make fool of the customers.

I purchased a dell alienware laptop
Within a year the battery was replaced since it has bloated (Swollen). Now the battery is bloated again even before a year of the new battery replaced
They are asking me to pay for a new battery. Specially when their replaced parts are refurbished
Which do not even last for a year.
And they conviently want customer to pay. For a refurbished part that is not designed to last for a year. So the consumer has to pay. It is very unfair considering it is a very premium product.

My battery was replaced with a sub standed, refurbished battery. Which did not even last a year.
And now dell says i will have to pay the entire price for a new battery..
If the part is not coverred under warranty then why do i not get a new battery with a complete year of warranty?
Instead i m asked to pay the complete price of a new battery when i will recieve a sub standard refurbished battery with only 3 months of warranty.
If the baterry comes wth 3 months of warranty then it is only fair that i pay for the three months.
And not for a new battery which comes with 12 months warranty.

I bought a dell intel core i3 laptop on 21st sep 2018. And the price of laptop was rs.30500. The laptop had one year warranty from the date it has been purchased. It started showing problems the day i bought it, i am facing problems with the hardware and the system is very slow not working properly.

I have visited 2 times dell store, they have updated windows every time and said the laptop is fine but the next day the laptop was same.
After all this i have been calling and talking with the customer care executives from last 2 weeks, but there is no response.

I gave my laptop for servicing and while submitting my laptop i diagnosed the whole laptop and battery also that time i got message as your battery is working properly but while taking my laptop i diagnosed it again and got message as your battery life span is about its end and after going home i checked everything in my invoice battery ppid was mentioned while collecting and i checked with the one which he added and both the numbers were different.

Dell r740 poweredge server was purchased in the month of november from dell bangalore.
It was promised before purchase, during delivery of the server installation will be done and that was mentioned in the po which was approved by dell employee mr. Rajanikanth ghorpade. It was very much disappointed to get the server delivered by courier and nobody accompanied for installation as said.
As we have been asking for installation, they told it will be done by this week. Still it is not done and on enquiry mr. Rajni told that not to call him in weekdays. Our e-way bill was also billed under an unknown name.
It is really very unsatisfactory and unacceptable that a company like dell provide such poorest service and deteriorating response. Please help us with the installation process by this week. If it cannot be done, we are ready to return back the product. Hope to get a reply atleast now.
For reference
Scudder memorial hospital, ranipet
Invoice no: [protected]
Customer no:[protected]
Dell order no:[protected]

Sir please help me out i have purchased this laptop on june 24, 2018 that was my product ship date after purchasing i have started using this laptop after that i am facing many problems with this laptop i am facing problem with the hardware i have requested customer care. They have changed the parts fan and mother board but after that again i am facing problem with the hardware parts they have not fixed my problem properly.. Entire bezel of laptop came out the technician is unable to fix the problem properly. Sir i have spent 74 thousand on this laptop. I dont know how dell is not taking care of manufacturing sir i need new laptop because i am facing many problems with this laptop even after the third service also they are unable to fix the problem. I am sure it will give many problems in future also kindly help me out.

Dear sir,
I bought dell inspiron 15, 5570, laptop in june'18. Unfortunately from nov'18, it was giving issue of slow performance and finally stopped working. After visiting authorized service center, they turned it on and replaced parts as per sr. From then optane memory is not working and they dont even informed me about the same. Till date there is no resolution. 3 sr they were created and two they have closed, without any service resolution. It looks they are not able to find the cause of issue and doing trial and error, with one by one part replacement.
Today the told me, required part is not available in india and not sure about the availability, so they are closing the complaints again. When part will be available, they will replace.
From last 1.5 months i am facing the issue, without any issue.

Requesting for quick resolution.

Hi,
In addition to my recent complaint about the keyboard, it was also noticed that the screen of my new xps 15, seems to be a bit loose and bouncing while i shut my screen. This seems to be a hardware issue.
Please do the required repair at the earliest. A visit from a service person is much appreciated. As mentioned in the previous mail, my laptop in the most essential part of my every day work.

Hi,
The "e" key in my new xps 15, one week old, pops out after every 20 clicks.
The laptop was purchased in the us. I'm at india now.
Date of incident is 22/12/2018 - the second day o[censored]sage.
Kindly provide the required service to repair it. I'm an architect and the laptop is very import for all my work. With the "e" key not functioning its impossible to work. I've temporary placed it back, but it pops out every now and then.

My laptop is in warranty period (Basic hardware warranty). But inside my laptop some internal damage is found by the onsite engineer. This damage is occurred by the authorised service center and onsite engineer also. Yet i am not responsible for those damages, so that should be covered within warranty. But the dell company don't agree to provide me free warranty support because my system is damaged internally.

I have purchased a dell desktop during july 2018 on back to college offer. First they took one week to update me the order status. So i was not able to register for cashback as per the offer condition (Without invoice number we can't register)

After that i've received the invoice and the computer. When i contacted them for the cash back offer, they asked me to contact different phone numbers and emails. After 4 months of follow-up, they end up saying that the offer is applicable for emi purchase only. Their terms and conditions did not say that.

I've send their own terms and conditions document supporting my claim. But they keep repeating the same. I am made to feel cheated and traumatized following up with them. My order number is[protected].

I request other consumers to be aware of this and make a good decision.

Thanks a lot.

I received dell monitor a separate order for my dell laptop to have dual screen connectivity. While both orders placed same day i was sent an incompatible cable with the monitor and the vga cable was missing. Inspite of the telling the purpose of the monitor a non supported cable was issued that will not fit with the dell laptop. Since 2 months as many calls and emails but issue not resolved.

Around 2months no one is assisting me on this issue properly including the dell direct sales team who took the order. Mr. Pallav a support sale staff is a useless personality who promised sending vga cable a month and half back but dosent respond and when picks up the call he cuts it saying busy.

I am a corporate customer and this order is a corporate order this is the kind o[censored]nprofessional and unethical behaviour. Moniot is still not in use as i don't have the cable. Its two months.

They missed buling camera on my laptop order and now somehom progressing which is again 2 months.

Dell is really fooling all customers and abosolutely not post sale support. Missing accessoriens in the package and every order is a pain.

Shame on you dell. Your unprofessional attitude will soon bite you. Customers stay away... I was an employee with dell back in ages its no more the same dell.

Hi this is siva manjith. Here i am filling a complaint regarding the battery issue and keyboard problem of my laptop. I brought my laptop on january 18- 2018.
Since five month before i found that my number keys are not working properly especially the number eight, it is not working properly, and the hyphen symbol is too not working properly.
And one more thing is that my battery backup is very low. Even the 100% charge gives a work of maximum 2 hours.

I visited your dell show room stek system located at 43/7 civil lines, allahabad -211001, h. O.- 22 a/5, cooper road civil lines allahabad to by dell c. P. U. Only. I purchased dt vostro 3470c3-8100u/4g/1t/2f6c9r2 dell c p u but after my several request i was bound to purchase key board mouse and monitor. Unnecessary i purchased key board, mouse and monitor. Which is useless for me and i paid a lot of money. The above items are packed as i received. I have seen many times that a customer use to purchase as per his will. I, therefore, request you to look in to the matter and get back my key board, mouse and monitor.
Awadh shankar mishra
Y-ii-a-15 trivenipuram, jhuns, allahabad
Pin 211019
Mob. No. [protected]
Email - awadhshankar. [protected]@gmail.com

Sir,
I have purchase battery by compuindia my order no: is[protected] dated 11.09.2018 & invoice no: psibhi[protected]

I have received today (17.11.2018) at 11 pm then i attach battery on my laptop but laptop has shown massage : (Battery is not detect & not charging.) i worried.
Pls help me & pls call me at +91-[protected]. Asap. (Its most urgent)
Thank you.