Dell India Complaints & Reviews

I bought this laptop with express service code [protected] from online shopping portal on 28th Feb, 2019. from 2nd March 2019 I am raising complaint that the touchpad is not working properly, they suggested some diagnostics checks online over phone, but the issue was still unresolved after 7 straight requests over phone, that ate up good 1-1.5 hours per call. When I showed my displeasure over the service, they sent a technician to chage the part...but the issue remained. they sent another technician who changed almost everything the laptop has, but the issue still unresolved.
Now they are asking me to visit their service center which is open only between 10 to 6 on weekdays.

If I add all the time I spent on diagnosis and assisting technicians, its over 2 days of my working time and they are now asking me to visit a service center which will eat up some more time also as intimated to me they may keep the laptop for further chack ups

In all, I was handed a faulty laptop at a price of new one and now they are making me run for the repairing of the same.

Further while talking to customer care they are clarly least bothered and disconnected me in between the discussion many times(not the technical team)

There has been a lot of hassle and waste of time in this process, and issue is still unresolved

I wish to get a refund or a brand new replacement for the faulty laptop.

Kamlesh
[protected]

I mr. Sujit kumar chatterjee age 62+ represent jalpankhi chs ltd (Housing society) the society manager at juhu tara road santacruz west we had taken quotation on 27.02.2019 for dell inspiron 3470 desk top 8th generation intel core rs 37680.
The society cheque was prepared on 09.03.2019 and the details was sent by mail to the store.
Mr. Anup the store sales executive promised delivery on 13.03.2019 mr. Anup told me today afternoon by 2 pm it will be delivered to the society.
As the same didn't arrive till 3.30 pm i called mr. Anup to the store and asked him when will i get the computer, he told me the delivery person has arrived and within 10 minutes he will go for delivery i repeatedly told mr. Anup that i have to go out for an official work where i have to reach i can wait max to max 4.30 pm or else deliver next day. He told me no sir he will reach before 4.30 pm.
At around 5.00 pm the delivery man comes for delivery.
I told the delivery man and anup please send the same tomorrow morning.
Today morning at 11 am when i called the store the owner mr. Sailesh advani says that if the customer is so arrogant we dont want to deal with such customer.
Another cheque cant be prepared as the signatories are out of town.
I request you to kindly handle the matter and get the delivery done today or tomorrow morning.
I will be grateful to you if you get it solved please.

I am a tech savvy guy. This is my 6th laptop. Purchased a laptop under the offer bundle along with headphones and initially it was shown in the bill but later bills did not mention it at all. I have registered initially before purchase and bought the item under the account but the item never appeared in my account.in fact there is no electronic tracing of my purchase at all from my side except for invoice showing without offer. They have instead sent me a pc bag i think. I wanted to cancel the order the next day but they say it would incur 15% penalty for their expenses but the order arrived after 10 days without tracking number.

The whole process with dell is unexpected. Every transaction they are making sure is untraceable and there is no evidence to fall back. Horrible customer service. They did not respond to my two written complaints even before the laptop arrival. This is a serious scamster company, indian branch at least. Stay away from this of any type of transactions.

Dear sir am buy a dell laptop from dell exclusive store but dell store manager telling lie with me about laptop features then i complain him and he refused am not say this am first time buy laptop do am not knowledge about laptop do dell laptop executive cheat and fraud with me now he abused and missbehaved with me when i tell him about laptop features he tell me please help me

Service tag no.6vnclp2

Thanks & regards
Ms aarti
[protected]

We purchased a bunch of laptops from dell in november 2017. Biggest mistake. Had to return immediately one of the desktop that did not meet our specification.

One of the laptops started giving problem exactly 6 months after purchase. Now a very expensive all-in-one has stopped working. The laptop is with dell last 3 months for replacement. No emails, calls or message. We are a small development team and this was a huge purchase for us. Our work is hampered with 3 of the 7 machines gone. Our deadlines are haywire. On top of it everyday call with dell. I am not even sure what is going to come out of this complaint. I needed a space to vent out and warn others who might go with dell company name and sales pitch. Please dont.

Dell never again. Very expensive mistake which has cost us a lot. Now we have completely shifted to lenovo.

22/2/19
I have purchased charger & battery from flip-kart last month & both products have stopped working within a month of time. I have called dell service center a lot of time, you guys are taking all the information & disconnecting the calls between discussion. Its happened at least for 5 time & no one have courtesy to call back, literally pathetic services & call center support. No reverts no service very bad experience with call center team of dell also one girl told me that the product is 5 years back assembled, so #!! Why flip-kart is selling this product right now in the market??

My charger - cn06tm1cloc008bf2110a10
Battery - kr0823g7176936rc588
My old laptop service tag - 5vp64bs

If you guys having single manners call back to me on my number & sort my issue on priority basis [protected] & my email id
[protected]@gmail.com

Looking for earliest revert either will file complaint in media.

Rahul gaikwad

Dear sir/ madam,

I bought a dell workstation t7810 with service tag 2bnggp2 and express service tag [protected] and it is currently in the warranty period. The workstation has stopped functioning properly 3 times since we have bought it. Whenever it has suddenly stopped working, the following message comes on screen -
No bootable devices found.
Press f1 key to retry boot.
Press f2 key to reboot into setup.
Press f5 key to run onboard diagnostics.

Every time with some technical assistance it starts working including the case when whole of my data got erased. And the reason that i get from the technical person for this problem is because of not installing some driver update which i don't understand. Because some normal pc if remains out of internet connection still works fine. Also, when we bought this workstation, we bought another same workstation along with it. And on that workstation, there is no need of installing driver update manually and that workstation is working perfectly fine.
So what i understand on this basis that there is some problem with this particular workstation only and probably this is some defective piece. As, within one year o[censored]sing this system, it has not been able to function smoothly and 3 times it has caused the same problem.
And from the attached file also, it is clear that there is no clear reason explained by the dell tech support team for this problem. So this workstation is for sure a defective piece only.
Also, i don't see a solution that this problem won't happen in future. So, i requested dell tech support and [protected]@dell.com to replace the workstation as soon as possible. But as it is shown in the attachment that i am not getting any reply from dell tech support or [protected]@dell.com.
Therefore, i look forward to your help to look into this matter.

Thanking you in advance.

Hi,
I purchased a dell laptop with below details-

Amazon order number: #[protected]
Dell vostro 3468 14-inch laptop (7th gen core i3 - 7100u/4gb/1tb/ubuntu
Serial no. - 91718f2

When i purchased dell gave me 1 year + 3 months extended warranty. After using it for few months i started facing issue with its key pad and touch pad. While typing keys cursor sometimes move to above lines or below to the current line. Keys are not being pressed properly.
Talking about mousepad it gets pushed down and does not come up back on press for left and right click. Also pre-installed ubuntu 16 speed is ery slow i am not sure is it due to os or the hard ware.
But, it was not that frequent.
But now once the warranty is over this issue in recurring and persistent.

In crust i have below issues:-
1:- key pad and touch pad while typing
2:- slow hard ware
3:- slow pre-installed ubuntu operating system

I need help in this with a request to
1:- change a mouse and key pad in free of cost
Or
2:- repair these hard wares
Or
3:- provide new machine

Copy of my email sent to dell customer support is as under:-
I had purchased a dell 7572 laptop online. My order no was[protected] and the customer no is[protected]. Other details are as follows
Order dt 3 jan 19.
Name manu tewari.

Product has been registered on 9 jan 19.
I've not received the headphones as per the offer. The customer support says that my registration was not completed and since i did not reply to an email sent by them to reload my details, the offer cannot be honoured now. My contention is as follows:
I had uploaded all details on the site and also received a confirmation which said that my redemption gift will be shipped in 6-8 working days (I'm enclosing the screenshot of the same). This message would not have come if incomplete details would have been loaded. Hence it is evident that complete details were uploaded and importantly this exercise was done at an authorized dell dealer store (Zee enterprises) at sector 18 noida by their staff and not in isolation of my home pc by me (The same can be confirmed from them too as the shipping address for the product is of the dell store being referred to). If details were not received at the reciever's end due to any technical issue, the customer can not be held responsible for it. Also since the payment for the product has been made during the validity of the offer, the redemption gift cannot be denied for the want of some technical details.
Kindly reconcile your records and ensure despatch of the headphones post haste.
Request also intimate progress on the issue on my email.
Your support email foras - [protected]@delloffers.in, [protected]@dellfestiveoffer.com and dell.[protected]@gmail.com either didn't reply or couldnt help. Also telephone number dealing with the offer as given by the customer care ([protected]) has not responded for over a week.
Kindly stop this harassment and resolve the issue.
Warm regards.

Multiple calls have not yielded any result

I purchased dell laptop 2 years back and have had performance and disk 100% usage since the very first day. Could not use it for more than 4 hours in total since purchase. I raised multiple requests and visited service center multple times but it is not resolved. Everytime i want to get it fixed and use my laptop that just drive me crazy and explain that is how it is designed to work. Which is meaningless.

Spent inr 60000 to purchase and only got more pain every time i tried to get it fixed.

This is just cheating, could someone please help me resolve this and hold them accountable.

I purchased my dell inspiron 7572 model, on 2nd jaunary from the dell site and on that time there was an offer going on which stated that on purchasing a laptop before 7 jan the customer will get a free senhiser headphone and after the laptop got delivered i filled up there offer form and waited for there reply. After some days i received a mail asking me for the missing information and i replied to that mail giving all the necessary information...

I bought a laptop from dell exclusive store patna. I wanted to buy something else but i was brainwashed and convinced that the laptop i m buying has all the features i needed. I didn't have any knowledge about laptops. So trusting them i bought that laptop. I had problem from start but i thought maybe it'll get better and i don't live in patna so i couldn't go back to them immediately. After 2 months i took it to service centre and told them about my problem they told me the laptop i bought doesn't have any of the features i mentioned to them. I was scammed. Now what i'm supposed to do with this? I don't think i will ever buy dell laptops

I have bought dell monitor from snapdeal website, whis has 3 years of warrant. Now i am facing some line issues with the monitor. I contacted dell support and submitted the required documents, but the dell support refusing the service. I have attached relevant documents with this complaint.

Dell service request no:[protected]

Kindly do the needful.

Regards
Akbar basha
[protected]

I got the courier details for the dell offers but not yet delivered.
Complained 3 weeks before till now there is no proper response about the shipment, every time same response "update shortly"
Just to track the courier why its taking such a long time. I really don't know the product was shipped.

Either the don't want to give the offers or provide a proper details what is happening.

Ordernumber:[protected]

Hello, i ordered a laptop few days back, my order no is[protected].
I was supposed to receive a free gift with my order. But i still haven't received it. I uploaded my mail confirming the order and payment while doing the registration. I also received a message saying that i will receive my gift in 6-7 days after i completed my registration. Later, i got a mail saying that my documents were wrong and that i have to upload the right documents within 72 hours, which i did. And still there is no mail regarding my free gift. This is something unacceptable when you buy something so expensive. I even tried contacting the number given by dell offers. But no one responds. Either to my mails or my calls. I'm very disappointed. Please do the needful.
Thank you.

Am using dell 5567 laptop for 1.5 years, from the day 1 am facing lagging issue (Getting disk 100%) when contacted the service center they just formatted the hard disk and close the issue.. This happened again twice... Today 19th jan 19 visited the authorised service center (Regenersis india pvt ltd, chetpet, chennai, india) for the same issue. They suggested to change the os other than windows 10, i have original windows 10 home edition along with the lap... When asking about the solution the customer representative he told to contact the dell support and complain about the product & the service center.. I had a very bad experience with the product and the service... I never suggest people to buy the dell product and i never buy dell... Its a bad experience... They are not providing the service they make fool of the customers.

I purchased a dell alienware laptop
Within a year the battery was replaced since it has bloated (Swollen). Now the battery is bloated again even before a year of the new battery replaced
They are asking me to pay for a new battery. Specially when their replaced parts are refurbished
Which do not even last for a year.
And they conviently want customer to pay. For a refurbished part that is not designed to last for a year. So the consumer has to pay. It is very unfair considering it is a very premium product.

My battery was replaced with a sub standed, refurbished battery. Which did not even last a year.
And now dell says i will have to pay the entire price for a new battery..
If the part is not coverred under warranty then why do i not get a new battery with a complete year of warranty?
Instead i m asked to pay the complete price of a new battery when i will recieve a sub standard refurbished battery with only 3 months of warranty.
If the baterry comes wth 3 months of warranty then it is only fair that i pay for the three months.
And not for a new battery which comes with 12 months warranty.

I bought a dell intel core i3 laptop on 21st sep 2018. And the price of laptop was rs.30500. The laptop had one year warranty from the date it has been purchased. It started showing problems the day i bought it, i am facing problems with the hardware and the system is very slow not working properly.

I have visited 2 times dell store, they have updated windows every time and said the laptop is fine but the next day the laptop was same.
After all this i have been calling and talking with the customer care executives from last 2 weeks, but there is no response.

I gave my laptop for servicing and while submitting my laptop i diagnosed the whole laptop and battery also that time i got message as your battery is working properly but while taking my laptop i diagnosed it again and got message as your battery life span is about its end and after going home i checked everything in my invoice battery ppid was mentioned while collecting and i checked with the one which he added and both the numbers were different.

Dell r740 poweredge server was purchased in the month of november from dell bangalore.
It was promised before purchase, during delivery of the server installation will be done and that was mentioned in the po which was approved by dell employee mr. Rajanikanth ghorpade. It was very much disappointed to get the server delivered by courier and nobody accompanied for installation as said.
As we have been asking for installation, they told it will be done by this week. Still it is not done and on enquiry mr. Rajni told that not to call him in weekdays. Our e-way bill was also billed under an unknown name.
It is really very unsatisfactory and unacceptable that a company like dell provide such poorest service and deteriorating response. Please help us with the installation process by this week. If it cannot be done, we are ready to return back the product. Hope to get a reply atleast now.
For reference
Scudder memorial hospital, ranipet
Invoice no: [protected]
Customer no:[protected]
Dell order no:[protected]