Dell India Complaints & Reviews

Hello,
This is gokul raj from bengaluru, i just bought a dell inspiron 5570 on august 1 2018, after a week i came to know that it has some hardware issues, so i contacted the dell and complained about it and they troubleshooted online via call and they found the hardware issues. As they confirmed it they agreed to replace the whole unit and this case was handled by mrs. Geetali chakaraborty. As my laptop was picked up and i got the replacement unit after a month. I received the replacement unit on[protected]. After a complete investigation i found many issues in the replacement laptop, the issues are mentioned below:

1. Scratches in the backside of the laptop
2. Precision touchpad is upside down and its shaking
3. Display is shaking
4. Electric shock (When not connected to adaptor)
5. Crackling sound when playing a song
6. Automatic restart when using for than 30 minutes
7. Battery is draining in minutes like if i charge the laptop before sleeping next day morning it is only 5 percent without any usage
8. Over heating even when using ms word

These many issues im facing with the replaced laptop, so contacted the dell support again and i was sharing all my issues to them and one of your support executive mr. Sourav has confirmed that the laptop i received a refurbished laptop and really shocked on hearing his words. I did not expect this from dell. Dell is a international brand and moreover my friends recommeded my to buy dell, so i spent 75k on this laptop. But they provided me a refurbished laptop, they did not inform me before that they will provide a refurbished laptop
The dell support says they are ready to service the laptop, i dont need any part replacement or service, its a new laptop not even 2 days old before that i came to know all this issues. I dont want any part replacement or service. I need a full laptop replacement with brand new laptop from a factory or refund me the money i paid
. It looks like dell has cheated and made me fool and looted my money.
I have all the call records from dell support i spoke and sourav has confirmed that its a refurbshed one and i have that call record, if you want all the call records i can share via mail. Your escalation team mrs. Shalu was very rude to me and still now my issues are not solved. My last try is writing a mail to director if this does not work, im going to lodge a police complain against the dell store and dell.
Im not a fool to get fooled, you people will cheat me and im not a mad to get cheated. Kindly provide me with a proper resolution as soon as possible

Laptop details :
Dell inspiron 5570
Service tag : cck2lr2
Express service code : [protected]

My left shift key is not working, and since my warranty hasn't expired yet, i would like to get it done free of charge. I want my service to be done at vellore institute of technology, bhopal (Boys hostel). Your quick reply would be much appreciated. For further details please contact me on this number [protected]
Or my email id aditya. [protected]@gmail.com
I would really appreciate it if someone came during the weekend, since i am completely free in the weekdays.

Waiting for your reply

Yours truly
Aditya lohagaonkar

Sir
Bought Nokia 3 on July month beginning for my father. No issues in beginning stages. After OREO update. Change draining problem arrived. With Nokia support chat, uninstalled all 3rd party apps, and did factory reset in that device, but still. After charging 💯 percentage. Leaving mobile for 3 hours without usage. Change is getting reduced to 75percent.
Please resolve this issue get me idea to go back back to old OS.
NEED NEW UPDATE IN OS WERE CHARGE DRAINING PROBLEM WILL NOT BE THERE

I bought a dell laptop around two months ago having configuration inspiron 3567 with 8 gb ram, 1 tb harddrive, i-5 7th generation and original windows 10. But i am unable to get any update in windows and when i contact with seller but he told that you have to buy windows licence having cost of 7-8 k rupees. And at the time of delivery he didn't inform me about this.

I have been calling dell guys for assistance that my system is performing slow since two months every time they perform a hardware check and no response.
Its the worst product ever used
And worst service ever provided by the dell people
My computer after formatting also is working so slow i hardly can do anything with that
Its a big waste for me worst of worst product ever

I call dell and tell him that my laptop was not working they booked my service but afetr two days they sent me mailand telling that they can't do this service because there on site team has blocked this service but when i call them and ask them whats the matter they are just making an excuse and telling me to visit there nearest service center which was not possible for me to go now.

Respected sir,
I have purchased dell lap top in 2015. I had to replace its key pad two times and general performance is very poor. When i enquired the shop person told that no chance to get original key board. So, kindly look into it. I persuaded my friends to buy dell, but now they are blaming me.

V. Shamsudhin
Teacher
Kendriya vidyalaya, payyanur,
[protected]

Laptop is purchased for my daughter's education purpose, studying at indian institute of journalism &new media, opp. B. G. S international residential school, near nityananda nagar, kumalgudu, bangalore-50060. But right from begininh, head phone is not working. Now keyboard is not functioning. She is suffering s lot because she could not sumit her day to assignment in time.

Purchased aforesaid laptop through on line for my daughter's education purpose on 10/06/2018 videpaytm mall order id [protected], tax invoice no.36b[protected]. At jamshedpur (Jharkhand) my daughter is studying at indian institute of journalism & new media (I. I. J. N. M.), opp. B. G. S. International residential school, nityanandanagar, kumbalgudu, bangalore (Karnataka) 560060, tell. No.[protected]/28437907, mobile no. Of my daughter:[protected] (Oisika dev).& the laptop is kept with my dauthter at the aforesaid address.

1. Head phone is not working

2. Keys of laptop is not functioning.

I have got a dell inspiron 15 5578 from reliance digital in navi mumbai. I ran into battery and display issues after which i checked warranty. I got the laptop on october 1st, 2017 and the dell support website is showing that the warranty starts from september 18, 2016.
Reliance digital suggested me to contact dell via telephone support or go to service center. The telephone support kept would check my details and then redirect me...

I was facing the problem in my screen ie vertical strips are there on my whole screen. I talked to customer care . first they told me there is physical damage I told them no there is not. then I talked to another client, we discussed about the problems that I was facing and told that my laptop is under warranty and they will send some technician at ur destination and recorded my phone no, address and email. also confirmed it. after that I got a random unknown call from [protected]. he told me that ur screen is physically damaged so o technician will come . and this will be not under ur warranty . u have to pay.
immediately I called to customer care . they told me there is physical problem and since then they forwarded my call to 4 clients for this issue. for this whole stuff I have wasted 3 hrs and in return getting nothing. The customer care that u are providing is pathetic and cant expect this type of behaviour for this laptop that I have purchased 2 months ago.

will never recommend this dell laptop to any of my colleague.

I purchased the laptop from compuindia dell authorised sales team with the promise to get a brand new laptop in case if i will get defective product in package. I paid the amount and recieved the damaged box. Laptop speaker were damaged in box and have 4 faulty keys in the keyboard. Within 1 day i informed dell customer care about the issue and ask for the replacement new unit but they are refusing to provide instead of that they are saying to repair the laptop which i don't want and never expected. I feel cheated speakers are difficult to replace and repaired and they have to open the whole unit for that. Please help to get my refund or replacement unit.

My order no is :[protected]

I have purchase dell all in one 3464 in oct. 2017. I am not at all satisfied with service or product. I have bought license copy of os and ms office. I am facing problem with these license copies also. Screen gets off suddenly. Pc often slowdowns. I am not satisfied since i bought this system. Dealer is also not capable to sort out the problems. I am thinking to go to consumer court. It is almost one year is passed.

Today my laptop suddenly not working. It's not booting up and creating constant beep sounds when switched on. I want early solutions my all work lying in laptop. While booting it is sounding beeps. I removed battery and restarted but still it was not started. The sound persist every time

Details are as follows.

Model name inspiron 15

Model no 41113/sdppi/2015 5100

Sl no. [protected]

Regards

Nainesh raval
Ahmedabad

There Are Horizontal Lines On My Laptop Screen Which I Complaint About To Custmoer Care So They Sended An Engineer To Visit For Repairs So Then Engineer Changed The Display Then After Checking Display The Clearity Wasnt The Same, The Colours Were Dull The White Colour Seem To Be Yellowish That Means The Quality Was Poor Of The Display So I Told The Engineer That There Is Difference In The Colours Then He Checked And Called The Customer Care And Told Them About The Problem That There Is Difference In The Display But The Executive On Call Was Not Agreeing And Telling Engineer To Fit However It Is But Engineer Refused That There Is Difference I Cant Do That So He Gave Call To Me I Asked Him To Provide New Display Of Good Quality He Was Refusing So I Told Him That I Will File A Complaint Then He Was Saying That WHAT CAN U DO WHERE WILL YOU GO He Was Tring To Show That Customers Cant Do Anything They Cant Do Anything So I Told Him To Transfer The Call To His Manager And The Manager Talked With Me And Told Me To Give The Call To The Engineer And He Was Forcing Him To Fit The Poor Quality Display Then Again Engineer Rejected So The Manager On Call Told Him To Call His Senior Engineer To Complaint About Him That He Is Not Doing His Work So The Engineer Called His Senior And Told Him About What Is Going On After So Much Of Discussion The Dell Manager Told Him To Ask Customer That If The Customer Wants We Can Provide This Much Only And We Cant Give New Display And If He Rejects This Display Now We Will Not Provide Further Any Service Wheter In Warranty Or Not But I Rejected Because The Quality Of Display Was Very Poor Then After He Fitted Old Display Which Was Faulty And In Frustation He Even Didnt Fitted It Well Before There Was One Line On Display Now There Are Two And Outer Body Is Not Been Fitted Properly And Now I Am Facing Battery Problem Also Then The Very Next Day I Received A Call From Dell Customer Care They Told Me That The Part May Be Refurbished Or Reconditioned DEPENDS UPON THE AVAILABILITY OF STOCK So I Told Them That I Will Wait Till The New Stock Gets Available But They Are Refusing To Give The Commitment That They Will Provide Me New Lcd Display Not Reconditioned Or Refurbished So I Told Them That If You Cant Change The Display Then Change The Whole Laptop Because It Is Still In Warranty And I Am Facing So Many Issues With That Now They Are Sending Me One Mail Again And Again That Part May Be Refurbished Or Reconditioned And We Are Sorry We Cant Give Any Commitment
Please sir/madam help me out with solution
i have attachted a screen recording showing the difference of both the displays, a video showing improper fitting of outer body, image with lines on display & invoice
AND I WISH THAT THEY WOULD CHANGE MY WHOLE LAPTOP

I brought the laptop on 9 august 2018 and it started giving me problems the very next day and i wrote mails to dell on 11 august 2018. They have been is constant touch trying to resolve the issues but without much use the heating issues are still there. Bluetooth and supportassist was resolved. There was a problem with the keyboard, a key was popped up, technician visited home and replaced the keyboard. I asked him and even the representative to replace the laptop since i have been facing multiple issues, but they said it was not possible. I agreed for replacement of the part. But now i am facing new heating issues which were not there earlier. The palm rest (Right side) and lower part was getting heated earlier too but now even the lower part of the screen has also started heating along with adjoining upper part of keyboard.

I am sick and tired of writing mails and sitting with the system calling and talking to he representatives. Almost every other day. Without any proper results. Now they are saying that my warranty is basic and covers only hardware assistance and not software. What kind of mockery is that. A system which is not even a day old starts giving issues which are predominantly software issues, a customer spends her hard earned 60000 rupees and now they want to mint some more by asking to get software assistance which is very conveniently kept paid.
I am a research student/doctor. Neither i am willing nor i have extra funds to spend on these issues so soon.
Dell is taking its customers for a ride. Please someone who is seeing this complaint never ever buy a dell product and if possible please help me in getting my money back or getting this useless metal piece replaced.

I have purched laptop from hiltop computers and communication ara bihar on 10/07/2018 after 2 days laptop sound is not function. I connected from shop but reply received that speak is bad.
Description of goods - dell vostro laptop cel 3568/4/1tb/15.6
3m148l2 hsn/sac code 8471
Dell laptop backpack essential code 42029900

My contract details
Jitendra ram [protected]
Pcda complex qtr no 309 (F) satwari jammu
Pin 180003

Purchased a dell laptop through compuindia in jan 2018, used my axis bank credit card for purchase. Interest free emi offer from compuindia/dell was applied during purchase. As per the policy, within 90 working days, the interest amount had to be refunded. Till date, i have not received the refund. I had sent all the interest details and have been continuously following up with them but there is not intention of doing the refund... Here is the shipment #[protected] for order #[protected].

I have purchased one "Dell Inspiron 13, 7348 2 in 1 Laptop", from *GNG Electronics Pvt. Ltd*, Chennai, India (Invoice images attached), on 17th August, 2015. Along with the laptop I have purchased *Two (02) Years extended warranty (after the One (01) year system warranty) for Rs.2999/- . As My laptop developed on system keyboard problem(Some of the keys stopped responding) on 03rd July, 2018, I have raised a complaint the next day (04th July) "on phone" with Dell Service at Bangalore (Phonetic complaint). They said the warranty got expired on 03rd July. But I argued that since I had purchased it on 17th August, it should live till 16th August. They asked for an image of invoices by email & I did suit. They said since the invoices I sent have "NO Stamp OR Seal" they don't oblige. But these are the invoices I have received, but they declined to support me. Even as I sent an email to the supplier (GNG Electronics..) but they don't respond. Please help me.

Dear Sir/Madam
I am Dr SHREESHA MAIYA, Senior cardiologist at Narayana Hrudayalaya, Bangalore.
I bought the top of the range DELL LAPTOP (Dell Ins 7373) for Rs 1, 00, 000 on June 26th 2018.

Within a month i.e. on July 28th the there was network issues and took it to local service centre in Bangalore and they said parts need to be replaced. I was shocked that how a top end computer needs parts to be replaced that early.

I called Dell technical support and they sent an engineer and he then had to open the laptop and Install new drives 30/08/2018).

Once he left the Microsoft package (word, excel powerpoint etc) stopped working.

I wrote an e-mail to senior dell service team and explained that this is totally shambolic as how a new laptop (their most high end) computer gives customer such problems.

I gave him 3 options: 1. Refund the money 2. Replace the laptop 3. or at least even extend the warranty for the product for three years.
But all I received was another mail saying they will not be able to do any of this.

I am a senior cardiologist and this laptop was bought for my presentations and research purposes.

I would really appreciate if you could take this matter and make sure that a responsible company like DELL cannot treat its customers with disdain.

Hoping your response soon

Best regards

DR SHREESHA MAIYA