Dell India Complaints & Reviews

I am the purchaser and owner of dell venue 8 pro tab type t01d001 imei 35560 with model number st: b86wr02. The service centre of yours mention that its battery needs to be replaced. However the battery is not available in the market.
I am working in the punjabi university patiala in the department of school of management studies as professor. I have heard lot about your products and purchased this product but the non availability of the battery has surprised me that such a mnc company is not able to cater the needs of the customer. It is creating bad image in the minds of customer and giving bad sense of branding.
It is requested to make arrangement of the battery for the said model of the tab.

My name is avinash joshi
I have bought a new dell vostro 3578 notebook (July 2018) but only after 1 month its hard disk is making a grinding noise. Its fan is also very noisy and always spins very fast (Even when the notebook is idle). I'm having no heavy software in my notebook and even not any large amount of data.
I use the notebook only for surfing over the internet.
I have already tried everything which was under my control like troubleshooting the hardware etc.
My service tag no. Is: b8p6dl2.
Express service code is: [protected]
So please sort out my problem as soon as possible.
Hoping for a positive response.
My email id : [protected]@gmail.com

I am writing this complain after being sick of your pathetic hardware that has been causing problems for me ever since i bought a new dell 5547 laptop. The hinge has been repaired two times now because of the same design flaw (1 time under warranty) and its broken the 3rd time because of your pathetic design defect. I have spent a lot of time and money on this and i want a solution soon. I bought a dell because i thought it will be reliable but it has proven totally opposite and has been a huge headache for me. I do not want to spend any more money of a thing that is only going to be able to survive for 5-6 months and will break again because of your design defect. I have seen a lot of people complaining about the same issue because of the same defect and i wonder if "dell is intentionally shipping laptops with a design flaw only to get more money from its users under repair costs". Shame on you dell i thought you will provide a reliable product but you didn't. I know this complain't isn't going to affect you much nor are your service executives are going to pay any heed to it but still just wanted to convey that your product has been a huge disappointment and i am not going to buy any dell product ever again and i am going to convey it to others too.

I have purchased new desktop computer model dell vostro 3268 from dell retailler at our city surendranagar before 2 months i have noticed 4 worm virus in my computer
I have installed npav anti virus licenced version in my system at time of purchase. The npav cleaned computer virus but when i start my computer the virus still exist. So i contact m. B. Infoware the dell retailler thay try to solve my problem but in vain so. Please solve this problem even i faced in new computer
Thank you

Hi,

Customer Name : SANDIP DUTTA
City : Kolkata ( West Bengal, India )
Mobile No. : (+91) [protected] ( Callback Time if needed : 3 - 4 P.M. )
My Laptop Make : DeLL Inspiron14 5455
Service Tag : 403HZ52
Express Service Code : [protected]
Date of Purchase : 30th June 2017
Technical issue : A Single Row of White Dots appearing halfway on the monitor display screen internally.
Period of Issue : Since few months.

But in my Dell Account in website showed me the following :

Service Start date Warranty expiration date
Keep Your Hard drive Service March 17, 2017 March 17, 2017
NBD ProSupport March 17, 2017 March 17, 2020
Onsite Service After Remote Diagnosis March 17, 2017 March 17, 2020

But, the Customer Care people said me that in their CRM, it shows
15th march 2021 or 4th january 2018
which either has to be 30th June 2018 or else extended.
If the Dell authorised retailer shop didnt update the Date-of-Purchase at your website, then its not my fault.
So I want that to be updated likewise.
Now, when I called them ( S. Dey and Sudip Maity ), they are harrassing me saying to come over to their distant venue of :
32, C.R. Avenue, Chandi Chowk Jogajog Bhawan or
80, Bentinct Street Lalbazar, Kolkata.
I talked with my Retail Shop of Dell 'GHG Softech Limited' ( E-Mall First Floor, Shop No. 108/114, 6, C.R. Avenue, Kolkata - 700072, Phone No.[protected],[protected], email id - [protected]@rediffmail.com )

Since few months only, I was finding this issue and updated to them. Now, when my date of warranty has been expired, they are telling me, that since I'm out of Warranty, they wont even troubleshoot with me and even I have to pay for getting phone customer support troubleshooting guidelines as well. And moreover, my LCD Screen is absolutely fine and there is no break or leak whatsoever. But there may be an internal Wire issue as I had run the Display test ( Shutting Down the system, turning on alongwith pressing and holding the 'D' key and found the same white dotten horizontal line appearing in the red, blue, white screen ). If its internal issue and the display is faulty, then its NOT my lookout. They are charging me astronomical amount of money ( Rs, 12, 593 ) for that LCD, which is behaving erratic on its own and NOT due to any of my fault, because its an internal error. Even if I'm out-of-warranty, still I wouldnt pay the penalty to get it fixed, even if your warranty guidelines may say so. I want a goodwill gesture to get the resolution of replacement free of charge. The supervisors of the call centre team Arvind Kumar, Hemant B., Avinash ( he even didnt give me his last name even after repeatedly asking for ) and Escalations Team's Senior Resolver Anuj Mishra has been extremely rude and blunt with me in the call. Dell, as a brand, has been jeopardised as it cant even treat their customers as gods anymore and unwelcomes rudely with them. I'm appalled with such a gruesome service from such a brand whom I had trusted, in which their products behave erratically within a year or maximum 13 months from their purchase. Such is their quality ! A Shame !
They even forcefully threatened me to close my case, just because they have declined my appeal blatantly. But I dont want my case to be closed like this. Its my democratic right.
I'm going to escalate this issue asap to the Consumer Forum that a faulty system has been provided to me which behaves erratically like this and then your company is trapping me to either pay more for the faultiness of the laptop's internal issue, which is NOT caused due to me.

I want a callback from the Directorial team ( NOT from the Senior Resolver Team ) to address my issue and NOT just sending me an uncourteous cold mail. Its a grave issue, so I need it to be treatedly sensitively likewise.

Regards.

*poor service of dell customer support*

Four dell servers were procured on 14 jun 2014 by our organisation. (Model dell power edge balde 10u chassis m1000e). The servers are presently out of warranty and complaint was rasied as per drs no - [protected] on 23 july 2018. Already
₹ 2781.26 are deposited in name of dell international services india pvt. Ltd. Citi bank account (A/c no [protected]),
Refer transaction no imps[protected] dated 28 july 2018, which was the cost of service engineer visit.
Inspite of depositing cost of service engineer visit, *nobody has visited* our establishment for attending the complaint of our servers. Dell being a multinational company should avoid such inconvenience to their customers and a quick action is required from your end on top priority.

Hlo i am shivani agrawal
I have purchased dell inspiron series 5567 model with extended warranty upto february 2021. Now i am facing a very severe problem. Whenever i start my laptop screen turns in to white in color. Please do serious action against it. Which store i should contact. Please let me know the contact person. I stay in hauz khas iit delhi.

To 13/08/2018
The police station
Nehru place
Delhi

Sub :- complaint against dell, delhi distributor, m/s rishi computers limited, manjusha building, nehru place, delhi, mr. Rishi khurana.

Dear sir

I had worked in m/s rishi computers limited, 4th floor, manjusha building, nehru place, delhi, director name :- mr. Rishi khuranna as a marketing executive for 15 days.

Interview date :-25/06/2018
Joining date :- 26/06/2018
Termination date :- 10/07/2018
Salary decided :- rs.45, 000/-
Pending dues :- rs.23, 000/-
Termination without notice = rs.45, 000/-

I had contacted them many times to clear my pending dues but they speak in different language and refused to pay any amount. It was their regular practice to appoint candidate for two months and after that they refused to pay any amount. It is a defaulter company in nehru place area who cheats unemployed candidates in large numbers. I request the delhi police staff to help me to take my pending dues from defaulter company. It is a clear a case of 420 ipc act where i am cheated by the director of company, mr. Rishi khurana and his employ name mr. Ashu giri, mobile no.[protected], r/o a-8, navajivan camp, govingpuri, kalkaji, delhi because director told to me on dt.13/08/2018 at 7.30 pm to take your salary from mr. Ashu giri.

Regards
Sanjeev sharma
C-219, anand vihar
Delhi – 110092

Ps :- mr. Ashu giri, s/o ram padarth giri, a-8, navajivan camp,
Govindpuri, kalkaji, delhi. Mobile no. [protected], aadhar card no.[protected].

This is to complaint regarding dell laptop service center,
Address: f7, manish link road plaza, plot no 10, sector 5, dwarka, delhi 75.
Email: [protected]@gmail.com
Phone:[protected]

I had visited the center on 11/08/2018 to check my dell laptop (Infiron 1545) as the display was not showing when charger is plugged in. The technician over there mr jeetendra told me the issue is with the lcd cable and it has to be replaced, new one would cost rs 2800 and he asked me to come the next day.

On 12/08/2018 i visited the center again and i first asked the technician jeetendra to check if its a mere issue like control panel settings and cable might not be the problem. But he insisted on replacing it citing silly reasons that he has already purchased it and his salary will be at stake. And when he replaced the cable the laptop was still not working. So i asked them to give me back my laptop for which they created unwanted ruckus and were giving irrelevant reasons to hide thier mistake. They were about four of them including the head in charge and none of them was was able to exactly diaognise the ptoblem. At the end they even asked me to pay rs 850 for the service charge for doing nothing.

My laptop is still not working and they have even damaged the keyboard. I am very dissappointed.
Kindly request you to look into this matter and help me resolve the issue

I am Pranav Sakpal. I bought dell inspron 5000 laptop from vijay sales goregoan east for ruppees 54, 000 in month of march 2018.

I'm really fed up and tired of my laptop because since the time i have got it i am facing lot of issues..I'm not happy with the product.

1) my laptop is not working fast its taking so much time to restart & shut down also .
2) battery issues: so i went to Vijay sales & told the problem so they told me that windows is not updated. after doing that still my laptop is not working properly.
3)this time i went to dell service center they checked the laptop & said that the laptop have the hard disk problem. and they replaced my hard disk.
within a month so many issues... and yet doing all this my laptop is not working properly.
i have put my hard earn money into this and my half of the time goes running around service centers to rectify the issues.would request u to look into the matter and give me a replacement of this laptop. it gives me a feeling of second hand product the way so many issues are taking places.. i'll wait for a positive respond and want you to revert back asap.
if this time my query is not resolved ill reach to the consumer court.

I bought a new battery for my xps 15 l520x laptop through an dell exclusive store located in erode (Tin-[protected] gstin-33avbps9190f1zd). It turns off when the battery level fall below 60%. I have to charge it after that and use it till it reaches the 60% and the story continues. I went to the store and informed them about the issue. They told me to downgrade to windows 7 (Which i did) but the problem never got solved. They told me they will sent it for replacement. After 10 days they called me and told me that the battery was fine and the problem might lie in my laptop. I approached the store where they told me that i have to pay rs. 300 for checking my laptop. I told them it was not necessary and i would like to get a refund for the battery. They told me that refund is not allowed. Now i am stuck with a faulty battery for rs.4900. The only option available to me is giving the laptop for repair to them (I don't trust them as they don't use a dell service unit and they are using a nearby multi-brand shop). I bought the battery on 12-july-2018

The laptop randomly shuts down or sleeps. Pretty much like my grandpa. Only he does better work in between. Here i am in the middle of my online test and it shuts down. Even though the laptop has been plugged. Do not know what is causing this. Please help. I hope it is repaired. Or replaced. Asap.
I have bought it six months ago and this has been the problem form the beginning. Even updating the drivers did no good. Whats the use of buying a high spec laptop when i cant use it reliably. Today was the breaking point and i am totally unimpressed with dell. Would recommend others to skip dell.
I havent out pics because you already know how the laptop looks.

Resp Sir,
Good Morning,
My Self Dr.Dipeshkumar Sharma I Buy A Dell 3568 I3 From A Well Recognized Shop Before ONe Month But Few Days Before I Tried First Time To Connect It To My Office Lan Network Then I Recognized That It Does Not Working Properly. And From Starting I Am Getting Various Problems In It While Even i Not Removed A Single Cover Of It So PLs Guide Me I Have All The PIcs OF It And Also I Have A Bill Copy OF That So PLs Guide Me.


Yours Faithfully
Dr.Dipeshkumar Sharma
District Medical Officer
M.j.p.j.a.y
Nanded

I purchased smart student offer on 27th July 2015 and received Lewis gift voucher and was entitled to extended 2 years of warranty for my Inspiron 13 7000 Series 2-in-1(7348).
Today (19th July 2018) i faced a hardware problem and called the customer care but got to know that they have no information regarding this purchase.
My registration reference number is[protected]. Even after spending a good sum for this offer i am not able to avail the offer. Dell has such a careless handling of data.
I need an update and explanation soon.

Subject: Dell Laptop Express Service Code-[protected] Service Tag(S/N)-1SGY4F2
I own Dell Vostro 3568,
In last 10 months I suffered from 3 major hardware issues and 1 major
software issue, , ,
And now I request Dell to replace my complete piece as there is so
much hardware problem in 10 months...
This is such a disgusting product I got from Dell worst laptop experience ever.

Two year back i bought dell inspiron 15 5555 Loptop from dell official website compuindia.com. After few month i stared facing the screen flickring issue and i called them, they said there is no issue with dell hardware.Since the Leptop warranty was getting over on 16th of june in 2018, i thought to call them again, when i called them they said the same thing there is no hardware issue, since i had a on side warranty i told them to send the technician but they insisted me to go to the nearest service center, After going to the service center i got to know that there was some hardware issue. first they were ready to fix the issue but later on they called me and said there is some mismatch with the serial number so they will not assist me with the free service. I asked them about serial number mismatch but they did not answer. My question here how can the serial number be mismatched when i bought it from your official website and if it is mismatching, whose fault is this .
this is my service request number[protected]

Sir,

In second week of June, My laptop went faulty. On showing to local engineer, he told that the motherboard has gone faulty. I ordered the motherboard from dell on payment of 11741 rupees. The engineer from dell came to my home and replaced the motherboard. He told that the Power button is faulty and closed the case. Dell sent the power bus and the next engineer told that the upper button is faulty hence the laptop did not work on 04 July 2018. Dell representative called me and told to complete the job on 07 July 2018.
On 07 July the engineer came without the switch button and after opening and closing the laptop. could NOT make it functional.
Deduction :
Dell India is doing what with customers???
Poor services, Zero commitment.
SHOULD I PARCEL THIS LAPTOP TO DELL INDIA AND REQUEST them :
Have team of engineers to investigate were the laptop hardware and software faulty initially. If NOT why NOT working. Ascertain the loop holes. Why Dell INDIA should NOT be sued for poor and unsatisfactory services.

Here is the sequence of events for recording purpose for Shipment #[protected] for Order #[protected]

Day 1 – Called you at 1800 # on 2nd July – No update and it is Invoice issue you said and you mentoined it will be delivery tomorrow
Day 2 – Called you at your 1800 # on 3rd July – No update and it is same Invoice issue you said you will try your best to ship it end of the day
Day 2 – Send you the email to get update. No response except Acknowledgement message
Day 3 – Called you again on July 4th and you mentoined that it will be shipped evening and it will be delivered either on Thursday or Friday
Day 4 – Did not call you
Day 5 – After 5 attempts with the Dell Customer care they had conference and now I get this message it will be shipped today but I see no update to the system and same ERP issue is continuing. What is your back up process for order processing, don’t you have one ?.

This is a very shabby service. Payment is already done and still product is not delivered.

Your famed 24 hours delivery is impacted now you crossed more than 1 week now and how are you going to compensate now and how are you going to get my confidence back. The only reason the order has been placed because of your esteemed delivery which has dented your image

We went to a dell exclusive store to correct the problem of the keyboard. The service person told that the keyboard has to be replaced and he told he has placed an order online. The next day he fixed a keyboard which was old but to our luck that keyboard did not work and so we questioned him back and then we found that he was trying to fix a old keyboard.
The service centre s authorised by dell cannot be trusted. The service centre is in hosur tamil nadu, india

I have purchase laptop before 3 months when me purchase laptop 2nd day restart problem then we escalate to dell team to replace the piece bit he denied now 4 time laptop different type part issue in laptop and dell replace refurbished part of new in warranty period time so i want to replace laptop because frequently hardware fail issue so old do need full.