Dell India Complaints & Reviews

I purchased smart student offer on 27th July 2015 and received Lewis gift voucher and was entitled to extended 2 years of warranty for my Inspiron 13 7000 Series 2-in-1(7348).
Today (19th July 2018) i faced a hardware problem and called the customer care but got to know that they have no information regarding this purchase.
My registration reference number is[protected]. Even after spending a good sum for this offer i am not able to avail the offer. Dell has such a careless handling of data.
I need an update and explanation soon.

Subject: Dell Laptop Express Service Code-[protected] Service Tag(S/N)-1SGY4F2
I own Dell Vostro 3568,
In last 10 months I suffered from 3 major hardware issues and 1 major
software issue, , ,
And now I request Dell to replace my complete piece as there is so
much hardware problem in 10 months...
This is such a disgusting product I got from Dell worst laptop experience ever.

Two year back i bought dell inspiron 15 5555 Loptop from dell official website compuindia.com. After few month i stared facing the screen flickring issue and i called them, they said there is no issue with dell hardware.Since the Leptop warranty was getting over on 16th of june in 2018, i thought to call them again, when i called them they said the same thing there is no hardware issue, since i had a on side warranty i told them to send the technician but they insisted me to go to the nearest service center, After going to the service center i got to know that there was some hardware issue. first they were ready to fix the issue but later on they called me and said there is some mismatch with the serial number so they will not assist me with the free service. I asked them about serial number mismatch but they did not answer. My question here how can the serial number be mismatched when i bought it from your official website and if it is mismatching, whose fault is this .
this is my service request number[protected]

Sir,

In second week of June, My laptop went faulty. On showing to local engineer, he told that the motherboard has gone faulty. I ordered the motherboard from dell on payment of 11741 rupees. The engineer from dell came to my home and replaced the motherboard. He told that the Power button is faulty and closed the case. Dell sent the power bus and the next engineer told that the upper button is faulty hence the laptop did not work on 04 July 2018. Dell representative called me and told to complete the job on 07 July 2018.
On 07 July the engineer came without the switch button and after opening and closing the laptop. could NOT make it functional.
Deduction :
Dell India is doing what with customers???
Poor services, Zero commitment.
SHOULD I PARCEL THIS LAPTOP TO DELL INDIA AND REQUEST them :
Have team of engineers to investigate were the laptop hardware and software faulty initially. If NOT why NOT working. Ascertain the loop holes. Why Dell INDIA should NOT be sued for poor and unsatisfactory services.

Here is the sequence of events for recording purpose for Shipment #[protected] for Order #[protected]

Day 1 – Called you at 1800 # on 2nd July – No update and it is Invoice issue you said and you mentoined it will be delivery tomorrow
Day 2 – Called you at your 1800 # on 3rd July – No update and it is same Invoice issue you said you will try your best to ship it end of the day
Day 2 – Send you the email to get update. No response except Acknowledgement message
Day 3 – Called you again on July 4th and you mentoined that it will be shipped evening and it will be delivered either on Thursday or Friday
Day 4 – Did not call you
Day 5 – After 5 attempts with the Dell Customer care they had conference and now I get this message it will be shipped today but I see no update to the system and same ERP issue is continuing. What is your back up process for order processing, don’t you have one ?.

This is a very shabby service. Payment is already done and still product is not delivered.

Your famed 24 hours delivery is impacted now you crossed more than 1 week now and how are you going to compensate now and how are you going to get my confidence back. The only reason the order has been placed because of your esteemed delivery which has dented your image

We went to a dell exclusive store to correct the problem of the keyboard. The service person told that the keyboard has to be replaced and he told he has placed an order online. The next day he fixed a keyboard which was old but to our luck that keyboard did not work and so we questioned him back and then we found that he was trying to fix a old keyboard.
The service centre s authorised by dell cannot be trusted. The service centre is in hosur tamil nadu, india

I have purchase laptop before 3 months when me purchase laptop 2nd day restart problem then we escalate to dell team to replace the piece bit he denied now 4 time laptop different type part issue in laptop and dell replace refurbished part of new in warranty period time so i want to replace laptop because frequently hardware fail issue so old do need full.

I purchased a dell inspiron 7559 (6th gen. Core i7) from dell exclusive store, kankurgachi (P 47, cit road). After checking the system at home, i found out it was out of warranty! The dell website mentioned that the warranty expired on september 2017!

I contacted dell customer support, and was told, that its most likely that the warranty information is not updated by the seller. The support personnel i spoke to asked for the express service code, which i provided. She said that she will escalate the request for updating the warranty information on my behalf. She also confirmed the said details via email.

I was assured that it will be done within 24 hrs.

My real complaint here is, it irresponsible for the seller/dealer not to update warranty information in a timely fashion. I urge the appropriate authorities to take note of this.

Lastly, i would like to thank ms. Smitanjali of dell customer service for her prompt response.

Dear sir/madam

I purchased inspiron 7570 on 24 february 2018. After a month the knocking sound problem occured in speaker when i connect the system to internet after this many times i contact to customer care but i didn't get any solution they told me that my complaint is in progress but i didn't get any solution. Finally i frustrated with my dell inspiron 7570 laptop i spent much money because of dell but i didn't get any solution. Its worst service and worst laptop i seen if i have one option to return this laptop or i broke this laptop. Sir please take any right action against dell to provide me a perfect solution or exchange my laptop at the earliest because i am a engineering student so please sir taking my complaint seriously.

Harendra

I purchased an inspiron 5578 laptop from dell's online website in december 2017. Within 3 months there was a hard disk failure and i had to go through the tedious process of reinstalling all my software and data. A refurbished hdd was installed. This hdd has failed again in june 2018 within 6 months. Dell refuses to replace the hdd with a new hdd inspite of escalating the issue and they are extremely rude about it.

My dell laptop inspiron 3543 service tag: 36gfl52 by on 25/05/17 that give some problem o[censored]sb3.0 and the bigest problem the laptop doesn't start only showing then dell symbol, that laptop i show in wardha showroom where frok the laptop is buy, they say that is doesn't possible to start then the laptop send in nagpur, that sir name ashishi sir, and that problen is occur in month of april, and that laptop totally complete now 2months there is not repair, and they told that processing processing how many time take till two months are delay, and we have send that laptop before 1 month of expired but they doesn't proceed for my laptop and till now 2 months are finish, now i also call then they said its take time and now they switch off the mobile phone, main think is that laptop not in my hand that laptop is in dell showroom.
If i known before buying dell laptop that the service of dell is very poor then i dont buy that dell laptop,
I want to repair my dell laptop within 2 days otherwise refund my 46, 500₹ (Price of laptop) or delivered me same new laptop...

Dear Sir/Madam,

As per the telephonic conversation with customer care, I would like to bring your knowledge that we have received the quotation for Inspiron 3268 model ( Pdf attached) on 06.03.2018 from Dell Exclusive Store, Velachery, Chennai. When we received the quote we requested the tax reduction to 5% as per DSIR and also informed dell store in Velachery your quote is not valid because of 18% GST and we requested the revised quote as per DSIR tax reduction. They asked us to submit the DSIR certificate, DSIR GO copy and University GST document to reduce the GST from 18% to 5% in various oral communications. Immediately we submitted the requested documents on 7th and 23rd March 2018 as per the oral communications. In meanwhile, we have visited so many times to dell store in Velachery and called them numerous time (last three months), there is no proper response. Two weeks before dell Velachery asked us to call Dell head office in Nungambakkam, Chennai regarding the same issue. Unfortunately, their also no proper response for our issues.

May I know,

1. What is the reason behind not accepting our request? and why they are not clarifying this to us?.
2. Are they any rules and regulations in Dell not to obey DSIR tax reduction implemented by Government of India?.
3. If it so, please send us the copy of the proof for not accepting DSIR regulations. This will be helpful to purchase aforesaid item with 18% GST.
4. If not, please send us the revised quote as per DSIR tax reduction (We already lost three months because of poor service provided by Dell Exclusive Store, Chennai)
5. How long we have to wait to receive the revised quote?

Note: We contacted following persons. Mr. Arun, Dell Exclusive Store, Velachery, Chennai: Phone no:[protected], [protected]
Mr. Prakash, Dell main office, Nungambakkam, Chennai: Phone no:[protected]

Looking forward your reply as early as possible.

Thank You,

With Regards

Dr. Sundaram
Research Scientist II
DHR-MRU
Department of Genetics,
Dr. ALM PG IBMS
University of Madras
Taramani Campus, Chennai - 600113
Phone no: [protected]

I bought my laptop from office max store number 6182 on 22 august and transferred it warranty to india and now i discovered that they have changed it to 1 april that was store warranty, i don’t have invoice now mr. Santosh yadav handled my case that time and he didn’t ask for it at that time and cause of that i am the looser. So request you to update it so that customer doesn’t suffer cause of your cce ignorance. My service tag no. [protected]
Thanks
Regards sushil badola
Service tag number
[protected]

I bought inspiron 5000 series laptop: i7, 8 gb & 2tb hdd and assuming the highest and fastest computing. Within 3 months of purchase it doest work. Even my core2 duo works faster: i spent almost 80k for this laptop. Feel like cheated.

Extremely slow.
Heating issues
Customer service guys doesnot know what to do. Sucks big time.

Never buy a dell product.

Highly disappointed.

I submitted my dell laptop at secunderabad service centre on 21/5/18 for repairs which was to be informed to us by 25/26 may 18 sbout the problem. But they have not informed us & when we called to the no given on our report/invoice, the given no is not working. I visited on 28/5 covering s distance of 20 kms, the people at centre told us to come at 4 pm.
The attitude & service is ridiculous.

Please be informed that, with reference my 2 complaints service number[protected]Re-3rt[protected] rk) and [protected] 37wnpqm2 to attend to my dell system complaint and system procured recently 4 months back from m/s baid electronics, vijayawada, ap and under warranty. As per your mail service quotation in rs.400/- agreed through e-mail and same confirmed your technical team. I am number of times follow-up in this regard thr' e-mail and your customer care team. But till date not respond your service engineers in this regard. I am not satisfaction your company service and products. Please look in to this matter and provide the your service engineer immediately.in case not attend to my complaint, i will be approach legal formalities to your company and the same inform to media, face book and what shop and your top management. Please confirm
Regards
A. Mastan rao
[protected]
Gollapudi
Vijayawada.

I have purchased laptop online on 28.11.2018 i faced problem on same and given for service at service centre on 12/5/2018 they told hard disk to change but till date i have not received my laptop after hard disk change.Even after 12 days.
Enclosing bill and service report copy for ur persual.
I am really surprise id it after sales service by "dell".I aleays use dell product but tis time i am really dissatisfied.
So please loom in the matter at the earliest.
Thanking you
kedar nath ghuwalewala
[protected]

I purchased abovesaid laptop in the moth of june 2017. From the first day this laptop is working very slow, without usage disk usage shows 100 percent. I have raised this issue before you many times, you changed the hard disk of my laptop but still laptop is very slow performer. Now i have decided to go consumer court. Kindly change this laptop if you can. This is th daulty product given to me by dell.

I had ordered for two pcs about two weeks ago - till date there is no clue what happened to the order. I request cancellation and full refund of the amount.
Order no.30035551. Please check about the status of the order we have made.

I keep getting replies from dell staff that we will update you but to no avail they also do not know what is happening with the order.

I bought dell inspiron 5577 laptop from amazon on 6/4/18 and received it on 11/4/18 (On installments, product price rs. 77, 895.00). I started noticing problems in the laptop since the very first day, like, sound distortion, google chrome freeze, groove music freeze, films & tv freeze and ultimately overall windows freeze. Dell premium support was in contact regularly and they tried everything but problems didn't go away. They even asked me to reinstall the windows and download all windows updates, which i did, but still problem of freeze kept happening.in mid-may, dell requested me to visit a service center and deposit my laptop there for fixing. I did so and got my laptop back, without seeing any major difference in the performance. The problem of windows freeze is happening again every minute or two. Sometimes it freezes for a 2-3 seconds and sometimes for 30 seconds.
After i told this to dell (Problems happening again even after service center fixed it), they asked me for evidence of sound distortion problem. I sent them the recordings and they asked me to send in another format because they were not able to play the files. I did again and dell has not replied so far.

When i told this to amazon on 26/4/18, they told me that the last date of return/replacement was 22nd. I requested them to do something and they asked me to obtain "service denial letter" from dell in order to get return/replacement request accepted. Dell bluntly rejected my request of that letter saying that they were not denying me service.

Dell has failed terribly to solve any of the issues that i have been facing. Neither did they solve any of the issues, nor did they help me in getting this defective laptop returned/replaced. That letter from dell would help me in saving my money. I am unable to use this defective laptop. I have been sitting helpless for last 40 days.