Dell India Complaints & Reviews

My dell laptop inspiron 3543 service tag: 36gfl52 by on 25/05/17 that give some problem o[censored]sb3.0 and the bigest problem the laptop doesn't start only showing then dell symbol, that laptop i show in wardha showroom where frok the laptop is buy, they say that is doesn't possible to start then the laptop send in nagpur, that sir name ashishi sir, and that problen is occur in month of april, and that laptop totally complete now 2months there is not repair, and they told that processing processing how many time take till two months are delay, and we have send that laptop before 1 month of expired but they doesn't proceed for my laptop and till now 2 months are finish, now i also call then they said its take time and now they switch off the mobile phone, main think is that laptop not in my hand that laptop is in dell showroom.
If i known before buying dell laptop that the service of dell is very poor then i dont buy that dell laptop,
I want to repair my dell laptop within 2 days otherwise refund my 46, 500₹ (Price of laptop) or delivered me same new laptop...

Dear Sir/Madam,

As per the telephonic conversation with customer care, I would like to bring your knowledge that we have received the quotation for Inspiron 3268 model ( Pdf attached) on 06.03.2018 from Dell Exclusive Store, Velachery, Chennai. When we received the quote we requested the tax reduction to 5% as per DSIR and also informed dell store in Velachery your quote is not valid because of 18% GST and we requested the revised quote as per DSIR tax reduction. They asked us to submit the DSIR certificate, DSIR GO copy and University GST document to reduce the GST from 18% to 5% in various oral communications. Immediately we submitted the requested documents on 7th and 23rd March 2018 as per the oral communications. In meanwhile, we have visited so many times to dell store in Velachery and called them numerous time (last three months), there is no proper response. Two weeks before dell Velachery asked us to call Dell head office in Nungambakkam, Chennai regarding the same issue. Unfortunately, their also no proper response for our issues.

May I know,

1. What is the reason behind not accepting our request? and why they are not clarifying this to us?.
2. Are they any rules and regulations in Dell not to obey DSIR tax reduction implemented by Government of India?.
3. If it so, please send us the copy of the proof for not accepting DSIR regulations. This will be helpful to purchase aforesaid item with 18% GST.
4. If not, please send us the revised quote as per DSIR tax reduction (We already lost three months because of poor service provided by Dell Exclusive Store, Chennai)
5. How long we have to wait to receive the revised quote?

Note: We contacted following persons. Mr. Arun, Dell Exclusive Store, Velachery, Chennai: Phone no:[protected], [protected]
Mr. Prakash, Dell main office, Nungambakkam, Chennai: Phone no:[protected]

Looking forward your reply as early as possible.

Thank You,

With Regards

Dr. Sundaram
Research Scientist II
DHR-MRU
Department of Genetics,
Dr. ALM PG IBMS
University of Madras
Taramani Campus, Chennai - 600113
Phone no: [protected]

I bought my laptop from office max store number 6182 on 22 august and transferred it warranty to india and now i discovered that they have changed it to 1 april that was store warranty, i don’t have invoice now mr. Santosh yadav handled my case that time and he didn’t ask for it at that time and cause of that i am the looser. So request you to update it so that customer doesn’t suffer cause of your cce ignorance. My service tag no. [protected]
Thanks
Regards sushil badola
Service tag number
[protected]

I bought inspiron 5000 series laptop: i7, 8 gb & 2tb hdd and assuming the highest and fastest computing. Within 3 months of purchase it doest work. Even my core2 duo works faster: i spent almost 80k for this laptop. Feel like cheated.

Extremely slow.
Heating issues
Customer service guys doesnot know what to do. Sucks big time.

Never buy a dell product.

Highly disappointed.

I submitted my dell laptop at secunderabad service centre on 21/5/18 for repairs which was to be informed to us by 25/26 may 18 sbout the problem. But they have not informed us & when we called to the no given on our report/invoice, the given no is not working. I visited on 28/5 covering s distance of 20 kms, the people at centre told us to come at 4 pm.
The attitude & service is ridiculous.

Please be informed that, with reference my 2 complaints service number[protected]Re-3rt[protected] rk) and [protected] 37wnpqm2 to attend to my dell system complaint and system procured recently 4 months back from m/s baid electronics, vijayawada, ap and under warranty. As per your mail service quotation in rs.400/- agreed through e-mail and same confirmed your technical team. I am number of times follow-up in this regard thr' e-mail and your customer care team. But till date not respond your service engineers in this regard. I am not satisfaction your company service and products. Please look in to this matter and provide the your service engineer immediately.in case not attend to my complaint, i will be approach legal formalities to your company and the same inform to media, face book and what shop and your top management. Please confirm
Regards
A. Mastan rao
[protected]
Gollapudi
Vijayawada.

I have purchased laptop online on 28.11.2018 i faced problem on same and given for service at service centre on 12/5/2018 they told hard disk to change but till date i have not received my laptop after hard disk change.Even after 12 days.
Enclosing bill and service report copy for ur persual.
I am really surprise id it after sales service by "dell".I aleays use dell product but tis time i am really dissatisfied.
So please loom in the matter at the earliest.
Thanking you
kedar nath ghuwalewala
[protected]

I purchased abovesaid laptop in the moth of june 2017. From the first day this laptop is working very slow, without usage disk usage shows 100 percent. I have raised this issue before you many times, you changed the hard disk of my laptop but still laptop is very slow performer. Now i have decided to go consumer court. Kindly change this laptop if you can. This is th daulty product given to me by dell.

I had ordered for two pcs about two weeks ago - till date there is no clue what happened to the order. I request cancellation and full refund of the amount.
Order no.30035551. Please check about the status of the order we have made.

I keep getting replies from dell staff that we will update you but to no avail they also do not know what is happening with the order.

I bought dell inspiron 5577 laptop from amazon on 6/4/18 and received it on 11/4/18 (On installments, product price rs. 77, 895.00). I started noticing problems in the laptop since the very first day, like, sound distortion, google chrome freeze, groove music freeze, films & tv freeze and ultimately overall windows freeze. Dell premium support was in contact regularly and they tried everything but problems didn't go away. They even asked me to reinstall the windows and download all windows updates, which i did, but still problem of freeze kept happening.in mid-may, dell requested me to visit a service center and deposit my laptop there for fixing. I did so and got my laptop back, without seeing any major difference in the performance. The problem of windows freeze is happening again every minute or two. Sometimes it freezes for a 2-3 seconds and sometimes for 30 seconds.
After i told this to dell (Problems happening again even after service center fixed it), they asked me for evidence of sound distortion problem. I sent them the recordings and they asked me to send in another format because they were not able to play the files. I did again and dell has not replied so far.

When i told this to amazon on 26/4/18, they told me that the last date of return/replacement was 22nd. I requested them to do something and they asked me to obtain "service denial letter" from dell in order to get return/replacement request accepted. Dell bluntly rejected my request of that letter saying that they were not denying me service.

Dell has failed terribly to solve any of the issues that i have been facing. Neither did they solve any of the issues, nor did they help me in getting this defective laptop returned/replaced. That letter from dell would help me in saving my money. I am unable to use this defective laptop. I have been sitting helpless for last 40 days.

Please guide me regarding Stock DHYANAFIN not updated in my DP holdings, I am very much in need of my hard earn money.

Please guide how could I get my money back

[protected]@yahoo.com

Details:
Date: 15- april-15
Client: DHYANAFIN
Description: Based on the fake SMS, it happen to purchase 20 stock of DHYANAFIN for worth 405/-rs per stock, but surprisingly these stocks were not available to execute, these are fake stocks, I want know when I am going get my money back

The system we have purchased online dated 16.01.2018Dell Inspiron 15 3567 (Core i5 (7th Gen)/4 GB/1 TB/39.62 cm (15.6)/Windows 10), the performance of this system is WORST, DELL support team have been performed several service steps to make it perfect but it is still not working fine.

The system will stop working sometimes, sometimes the color of the screen will change to other colors. please refer the image attached herewith, we have been reported this to DELL several times since the March 2018 but it seems that the people in DELL don't care about this or they are not willing to replace the system.

Unfortunately i met with an accident on 16th december 2017, in which my laptop (Dell vostro 15 5568, express service code - [protected] and service tag - 79xmsf2) got damaged. I immediately called up the technical support for help, they suggested me to go to service center where service center asked me to submit the laptop and come after 1 week. I did the same and got a call from dell client resolution team (Mr. Krishna dutta mishra) asking me to replace the laptop with a refurbished laptop, i denied and asked for the repairing of the same laptop. They first agreed and wasted around 2 weeks and forced me to agree for the replacement. I agreed on that as well.
Dell picked up the faulty system from my home on 18th of january 2018 and promised me to replace the laptop within 2-3 weeks. (Copy of email and phone records must be strong proves, which i am having)

They provided me with a quotation with contradictory features stating vostro 14 is going to replace my vostro 15. I asked what this 14 and 15 in the name means? I called different departments of dell to know the truth. All were saying that it means that it is the screen size, now if it is a screen size that it must not replace my laptop as it was 15inch screen and 2-3 people who were frequently in my contact replied that it's just a series and none other than that, don't worry you will get the right laptop for which you have paid.

They were taking unnecessary time and keeping me on hold. I tried to get the correct status so that i can save my studies, but they always used to say that i will receive the laptop within next 4-5 days. (Again i have copies of the mail).

Finally they replied that there is some government interaction (They did not specify what it is) so they are unable to do the needful and cannot ship the laptop directly to me and mentioned the location of purchase. I asked them, in order to control the already harmed studies and didn't want to harm it anymore, i replied that i am ready to pick the laptop from the location of purchase which is gwalior (M. P.).

Then they asked me to go to location of purchase for collecting your system to indore or mumbai. I was shocked but somehow to save my losses without a system i agreed for indore as well but then they asked me to go to pune and now they started mentally harrassing me. They were literally making me a fool, i agreed for pune as well but they were not happy with that much of problem created to me they wanted to harrass me more so they ordered me to go and collect from delhi, this time i denied and as the distance was 1000km from jabalpur where i live and study and studying without laptop is not possible at least for me. I was having many projects which needed coding and many needs simulation and modelling all this requires a laptop, but due to not having laptop i lost at every stage. I even asked them, if you are unable to provide me then let me know, i will somehow arrange and purchase a new one but they kept their fake promises and trying to mentally harass me. They still don't want to give me the laptop.

Now my semester is over with many defeats just due to laptop case and their fake promises. Only the number of persons handling this case has increased but the case has got no end.
According to them, they have shipped the laptop to indore but the owner of the company to whom they have shipped is not ready to give me the laptop as he is not clear with the process to close.

I am unable to understand that how does these people handle a such a big company. They still don't know the process how to close any case.

This is why, i am exhausted and feeling mentally harassed and want to file a case against dell and these people involved in this case.

Email ids of the people involved:-
Krishna. Dutta. [protected]@dell.com
Vikaskumar. [protected]@ingrammicro.com
Vivek. [protected]@ingrammicro.com,
Deb. [protected]@dell.com,
[protected]@dell.com,
Nanda. R. [protected]@dell.com,
Sandeep. [protected]@ingrammicro.com,
Meghana. [protected]@ingrammicro.com,
Mahendra. [protected]@ingrammicro.com,
Farsheed. [protected]@ingrammicro.com,
Gurpreet. [protected]@ingrammicro.com,
Kavitha. [protected]@ingrammicro.com

Kindly let me know if any other thing or document is required.

I received my dell optical mouse yestreday when i opend today the mouse was open from the plastic cover bag n left key of the mouse is not working wen i called dell n complaint thy said the mouse warranty of 9 mnths has already expired and flipkart cannot sell such products which r more than 3 mnth above warranty period. My complaint no with dell is[protected]
I need a urgent reply on this v dont pay to get such products
And none of yor toll free no r grievances nos r reachable wat kind of after sell service is this

I have a dell laptop with service code no 5w34582. I would list down all the issues that i have faced as yet

1) display went off - had to be replaced

2) mother board went off - had to be replaced

3) keyboard went off - had to be replaced

4) hard disc conked off - had to be replaced

5) windows had to be reloaded a couple of times.

6) facing blue screen errors

7) now the laptop is heating up and has slowed down

In short after every quarter the laptop faces a new issue, i had asked for a replacement/refund of the laptop in the very 6 months but i have been denied the same every time i have asked for the same. The laptop is a waste of money time and efforts for me since it has been constantly giving some issues as stated above. It is lying useless since it cannot be relied upon, it shuts down any time it wants, slows down any time it wants and only thing dell wants to offer is formatting the laptop and returning the same back although the same is yet under extended warranty for one more year upto april 2019

I would require either a replacement with a fresh dell laptop or refund of the amount i spend over the laptop. But the company is denying the same. Kindly help me with the issue.

Regards

Ruchi gadhia

Hello sir,
My name is Mohit meghwanshi. I purchased my laptop on 2nd January 2018. When I purchased my laptop from the end day it will be irritating me. In 20 days laptop is start problem 1st battery charging issue than battery isue. Than in February laptop is again start problem on keyboard. But it automatically solve. But in April it again problem on keyboard. I'll complaint on customer care. Than engineer come in my home and change the keyboard but when during changing keyboard laptop's finger print device is got worse. Than engineer again registered a new complaint for finger print device. New device is come n again change it when it will be changed all devices including mother board, keyboard, finger print it doesn't work properly. During resolving problems the display is doesn't work. I just get irritated of this system. Again and again problems are come. And it will give m irritation. When I complaint for replacing my system the company will not agree for change my laptop. So please help me for replacing my laptop.

1.purchased dell laptop on[protected] at sl computer gallery b.o in visakhapatnam, gajuwaka. Vide bill no :bo/0053/apr-18.
2. We started our entire discussion keeping in view with the price list(for 7570 model) in that store, in which the sold model(7560 model) not available.
3.from the list we selected 7570 model, but he gave the model 7650 which we did not observe. But the shop keeper says that he told only 7560.
4.after coming home we verified the data and found that we asked for 7570 where as we got 7560 that too with wrong configuration.
5.the bill he gave with 7560 and with wrong configuration.
6.the bill and price list(with models ) is attached for reference
7. Lets assume that we are wrong, but the bill and the product sold are contradictory.
8.please do the justice.

When i type (Shift+@), the result found (") and when type (Shift +") the result (@) from when the laptop buying.
Please solve immediately.
Debasish thatoi
[protected]
*

Hi I bought a Dell mouse ms116 black on 4th Jan 2018. I am sad to say that the mouse is not working properly. Left click randomly registers as right click. Please guide me in the process of replacement. I went to the service center and they told me to contact through email. The rest of the details are in the invoice attached.
I have tried to service tag but there is only one serial number. Very disappointed.

Team,

I have contacted dell team for my laptop issue.

Issues of my laptop is as follows:

1over heating of laptop within 10 minutes if i use laptop on lap or pilow.
Also laptop heats within 90 mins if i use it on table.

2if i have 100% charging in laptop. I am getting only 2-3 hours battery backup which is not sufficient if i need to use laptop 6-7 hours. I need to attached charger. Don't understand difference between laptop & desktop.

3also laptop hangs sometimes even if i use youtube only.

4screen flickers on login.

Dell team has given me some exe which i have installed. Still issue is not resolved.

Dell service center suggested me to reset my pc.

I have done that to.

I have purchased latop on 18-mar-2018.
Within 2-3 days i faced these issue. I am co-ordinating with technical support, laptop seller (Dell authorized store) & dell service center
For solving these issues. But not getting any positive response. I am facing these issue since 1 month.

I have purchased dell laptop because of good performance.

If i am facing these issues within few days i feel its better if i buy laptop from other company.

If feel like i have done mistake by choosing dell.

I don't know whether seller sold me genuine copy or not. If he has sold genuine copy then thses issues sholuld not come.

I hope you can understand issues faced by me. I have wasted my valuable time for troubleshooting thses issue and i don't want to waste more time on these things.

Kindly take necessary actions agianst these on priority.

Thanks & regards,
(Dell user)