Dell India Complaints & Reviews

I need to know what dell's replacement policies are for total machine replacement under dell complete care. Here's my scenario.

I had a machine die in 9th march 2018 at about 1 month and 16days old. It wouldn't power on, we booked a complaint and in turn del technician visited our residence and check the laptop he suggested motherboard has to replace, he order new motherboard to del and next day he come with new motherboard and try to fix the problem but the machine was not started and once again technician suggested we have to bring another mother board and he contact del customer care and order another mother board, after two day of time he came with another mother board and he tried to fix the problem but problem was not been resolved no power, than he once again contact customer care and get the answer that he will send another technician, next day at 16th march 2018 another senior technician visited the site and try to fix the problem, he check every thing as per guide line from customer care but no result and then i as a pained customer had tried to talk to customer care for replacement of laptop but get the mail from customer care that they will send once again the good technician, i had asked how many time you are going to change the motherboard? What is the replacement policy, i got reply we will not replace the laptop, if you need we will give service only.

Now please help to over come the issue and we want to know how customer care help the user and customers who are really in problem with serious problems.

Hi dell team,

It was pathetic experience, how this case is handled by dell escalation team.

History of the issue

I have purchased a dell laptop in november 2014 under diwali offer and from initial days warranty shown to me for this laptop is till 2021 (Attached warranty print)

I moved to singapore and i had got issue with laptop on 21st june 2017 and singapore team helped moving this system to singapore and kept warranty till 2021 (Attached screenshot)

Now, i have relocated back to india and i has issue with laptop display. I contacted dell support and they wanted to transfer tag back to india, while transferring warranty back to india the remaining warranty got lost due to some issue.

On further analysis your technical team confirmed that this issue happened due to a glitch happened in 2014 and system is no longer in warranty and also since i am facing a problem with system now so they can no longer extend the warranty.

Support required from dell

I have not done extension of warranty since dell system was showing a valid warranty till 2021.

Since dell has showcased wrong warranty in their system, dell should support in this case either by providing service for the device or dell should help me getting warranty extended so that i can get it repaired.

Apologizing for the delay in warranty extension is not a consumer friendly solution when issue happened because of dell's own mistake. If warranty would have been corrected before, i would have gone for warranty extension

Now, the solution provided by dell escalation team is not consumer friendly and dell is just loosing another customer because of dell's mistake.

Dell escalation team is committed to close cases without any proper resolution of the issue in a hurry.

Hope dell takes a positive action on this issue.

Reference number:[protected]
I had purchased a lap top on 21.01.2017 from khanna enterprises, sector 20c, chandigarh for use by my daughter, miss tanvi who is a student of btech (Computer science).

The lcd of laptop was damaged and got repaired on 14.09.2017. Ever since that day it was creating problems like show boot device getting not connected but after restart it usually illuminates.

Since december 2017, the problem stated above was quite frequent, making use of laptop difficult.

My daughter approached dealer in the month of jan 2018. The dealer told it has operating system problem and assured it will work after reinstallation of operating system. Dealer did so but problem remained same.

Then my daughter approached service centre, sector 17, chandigarh. Service centre representative refused to entertain her complaint due to expiry of warranty. The problem diagnosed by them was related to faulty internal hard disk.

Sir i was out of station for the last 4 weeks and my daughter was not aware of warranty timelines and there was a lapse due to this. I being a loyal customer of dell would humbly request you to kindly consider my case and resolve it in a proper way, so that the laptop is functional without any problem.

I purchase dell laptop, as i consider it to be best performance and best after sale service in comparison to other brands. I request you to kindly resolve the issue at the earliest. Refernce with telephonic conversation with mr. Yashwanth.

By mistake in the attachment lcd repair date is mentioned as 14.09.2007. Please ignore i. The real lcd repair date of laptop is 14.09.2017.

Dear sir till date i have received no reply from your side regarding my laptop complaint which i made 2weeks ago. You are requested to do the necessary actions

Dear sir/madam,
I bought dell laptop latitude model 3480 from jaipuria plaza indirapuram outlet.
Since starting it is having noise issues from inside the laptops. They have changed everything but problem is same. I have told them to give me money back or just replace the laptop. But they don't pick the call and don't reply to email. Laptop service tag no is 2zr0sj2. My name is rakshit. Jaipuria sunrise greens. Phone no [protected]

We purchased the laptop in the month of july 2017 & the laptop come with the accidental cover also.

We just plug the lan cable but unfortunately the lan not connecting due to the port loose & we locked the complaint for the same & the complaint no is as below:-

[protected]Concerned person name - mr. Vishal walia)

Now, they are saying, this issue not cover under the warranty as its comes under wear & tear but if it comes under wear & tear then we had accidental cover also but the same not covering.

Behavior of the representative is also so bad, he is trying to be over smart.

Very bad impression on us as we had around 150 laptops & if this so then it’s very difficult to buy dell laptops in near future.

Please sort out the issue asap.

As its under accidental cover but why dell refuse to change the same

My dell laptop is in warranty. All other buttons are working properly but double/single inverted comma button is not working properly. Kindly look at this asap.
Even chats with dell customer care is not happening and after downloading the troubleshooting software from dell website, its not working.
Kindly look at all these problems as soon as possible.

Service req no[protected]
Model of laptop - dell ispiron 3567
Purchased from dell authorised showroom, nehru place, delhi on 28 october 2017

The laptop with above specs was purchased on 28 october 2017.
Right from day 1, it had the following problems -
1) touchpad not working
2) auto updates not taking place
3) extreme sluggish performance
4) heating n burning smell

On raising multiple requests, emails and phone calls over a period of 35 days..3 engineers have worked on the laptop, defective part replaced twice... Yet there is no sign of improvement and problem stands where it was..
Laptop is in dell service centre, gurgaon from last 15 days. Even there the engineer fails to find out the problem and are trying to fool us by changing statements on every call.

They are handing over the machine back to us saying this is how it will work... And we cannot provide further solution.

Service centre directs to customer care... And customer care smartly directs to service centre again.
They have made a mockery of customers...
Dell is making sub standard products and later not accepting.

People for dell whom we interacted..

Gurpreet - technical team, dell

Mahavir - service engineer

Mahadev - service manager, dell service centre, gurgaon

Sunil - franchise manager, dell service centre, gurgaon

3) we contacted the customer care and the service centre in gurgaon... Dell is trying all the best possible methods where customer is not even given the basic information & every time it's being given name of internal matter.

4. I have even told them that as customer i don't want any further association with such a company who are more interested in selling such products in market. If there is design malfunction then why should i suffer as on sales point the product is not opened till customer has purchased it.

5. Mr gurpreet singh has mentioned that he is the supreme authority from dell & further resolution will not be given to customer. If that be the case then he should answer why at the sales point these issues are written on notice boards. The details of management representatives are not even shared as they are very much aware that sharing such details will create accountability, which dell doesn't believe.

6. Product with faulty design are being sold in market & it is being branded as functionality of that model. I don't wish to have such a product which have been supplied without even basic quality check by the company. The product has failed on many accounts. The number of problems the machine has encountered is direct reflection of product quality being manufacted by dell.

7. The redressal mechanism doesn't seems to exist in dell. As manager at every level becomes hindrance to achieve any solution.

8. As customer the intention of buying a laptop is to execute daily routine task in efficient manner. However such intention has taken a backseat where as customer i am being made liable to prove the basic problems such products. The frustration and agony after paying hard earned money can't be taken for granted by companies like dell.

I have purchased a Dell laptop approx 2 months back and I started facing problems in it after using it for few days, I lodged a complain as well to Dell and they told me that their service engineer will look into this matter and issue will be resolved. He tried to troubleshoot the laptop and even engineer visited my place but after all this, i am in the same position.

The laptop is still same and I am facing problems as usual and they don't have any permanent solution for this. I told them to replace my machine to the new one but they are denying it. I told them I want a permanent solution but they are incapable of doing so and saying we don't have the policy to return it. I purchased this laptop from my hard earn money and not able to use it.

It seriously so much mentally and physically harassing. please do the needful and help me to get out of the situation.

Regards,
Pavan Kumar Mishra
m - [protected]

Hi dell,
I came to this point because one of your lady support expert 'bano' from dell support disconnected the call and forget that thing which should be maintained by a customer support. She was talking like frustrated lady... Really i am saying by god.. You can go ahead and check the recording... I purchase dell laptop for my comfort... Not to talk with you guys for this # issue.. If i paid then you have to provide service... These are the issue im facing since i purchase. Even initially i was having issue with frequent boot.. So one of your executive came and changed the back pannel and battery.. So within this 6 month so many issue i faced and for this if im calling to customer care and they are disconnecting the call and behaving like rude.. Please take action on bano... And i want my issue to be resolved as soon as possible. If not possible please take my laptop and send a new peace.
Purchase date — 23 july 2017,
1. System is taking too much of time to start,
2. Support assist apps shows the old warranty,
3. Heating issue,
4. Getting shutdown automatically,
5. Apps are not responding,
6. Ms office is not working.

Shahid anwar
[protected]
[protected]

Zail hussain (Rubina parveen) date: 17.02.2018
H no 6-771 first floor
Opposite old divine school
Sangatrashwadi, kalaburagi - 585101
[protected] — complainant
V/s
Brightsum dell exclusive store gulbarga karnataka — op-1

Care manager — op-2
Dell india pvt ltd
Divyashree greens, ground floor
12/1, 12/2a, 13/1a, challaghatta village, varthur hobli
Bengaluru south, bengaluru-560071

I have purchased dell inspiron 3000 laptop on 4.3.2015 from brightsum dell exclusive store gulbarga karnataka (Srvice tag 7pg9v232, express service code [protected]). Within 4 months my keyboard was not working. Customer care advised me to format my laptop, i did it. Still the problem continued, for next two months. Latter on my touchscreen was not working. I did complain to dell, because i was not able to work with that problem. They replaced my keyboard and touchscreen in february 2016. The next day they said mother board was not working and they replaced mother board also. Latter, the screen was blinking within 20 days of replacement. I did complain to dell. Product quality is very poor. I am not satisfied with this quality. I paid rs 40000 for the laptop and i have suffered a lot. Nearly 20 times i had been to dell showroom, 10 times i have talked to customer care and once i had been to service center also. Now dell excepted me to pay rs 9000 for cc warranty extension.in spite of safe handling for my phd work, this product has given lot of problems to me. My work has got hampered. I am not satisfied with this. Neither they extended my warranty nor replaced the laptop itself. I had a fear that, this laptop will not work good in future. So i paid rs 9000/- and got the warranty extended till 19th april 2018.

Again wifi unit was not working-they replaced, they cracked my laptop panel while repairing-they replaced panel, after some days keyboard was not working-they replaced, after some days laptop was getting heated up charger war not working, they replaced all the parts one by one by taking one week every duration respectively. Again same problem now, and this time lcd was getting heated up and i noticed a crack on it on 24/01/2018, touch was not working, it is not a physical damage, it is damage due to pressure on lcd because of internal part failure and heat dissipation. They want me to pay rs 14650 for service of this inferior quality product, stating that it is physical damage after taking week time.
Dell product and service has wasted my valuable time and money. Now i am in need of laptop urgently, as my work is hampered and stopped again since from last 24/01/2018 date.
I am dell consumers and i am entitled to seek relie[censored]nder the consumer protection act. I have been cheated and harassed in many ways, many times, as i have been provided with inferior quality laptop and inferior service.
Before formally filing a consumer complaint in consumer court, i had given a notice to dell and brightsum dell exclusive store gulbarga karnataka, of the fact of deficiency in service and bad quality of product. My time worth rs 1lakh has been wasted by dell. I need justice. I have asked dell to make good the loss suffered by me.
This is an official complain regarding the product i have taken.
From
Zail hussain (Rubina parveen)
Sl no service request number/ case number damage remarks
1 95983714 lcd heat and crack dell is asking payment of rs 14560
2 [protected] lcd heat and crack dell is asking payment of rs 14560
3 [protected] hanging dell corrected it
4 [protected] heating of charger dell replaced it
5 [protected] keyboard dell replaced it
6 [protected] panel replacement dell replaced it
7 [protected] wifi unit dell replaced it
8 [protected] keyboard dell replaced it
9 [protected] right click problem dell corrected it
10
[protected] lcd dell replaced it
11 [protected] warranty extension i paid and extended till 19th april 2018
12 [protected] mother board dell replaced it
Previous history i don’t have

I have purchased a dell inspiron (N4050) laptop battery
(Battery serial number : jp-08nh[protected]b-f3cv-a02) from
Gyan computer, f - 4/5,
Main vikash marg, laxminagar, delhi - 110092.
Ph no : 45874897
Tin no : [protected]
Date of purchase : 18 apr 2017.
Warranty period : 1 year from date of purchasing.

Now, i am facing issue in this battery and i want replacement. When i contacted to dell customer care. They reply that your battery is out of warranty. As they mailed me also. I have attached this mail also below.

So, i request you to please provide me judge.

I have also attached dealer retail invoice scan copy.

Please do needful help immedietly.

Thanks & regards,
Rakesh ranjan
Contact : [protected] / [protected]

I am an ex employee of dell international services (Bpo) chennai @ ambit it park and main branch @ dlf it park.

I was relieved from service with dell on sep 2014 from then i was trying to withdraw my pf but they keep saying each time something is missing for apply and especially they (H. R for p. F procedure) were not available on all the time. Only specified day in a week. So because of their so kind & helpful nature i was unable to applied till i left india (Almost 2 years)...

Last year in 2017 i was back to india on my leave and after roaming multiple times around the office finally i got opportunity to meet h. R. For pf department with proper procedure to apply which was hardly happened with in 30 minutes (Which was supposed to happens 3 years before if they were willing to assist employee properly).

After applying my p. F withdrawal procedure h. R. Informed us which will take up to 3 months average... But no information so long after i left india & back to my work in oman. Only problem my indian contact number not working so i was unable to received any update status but when i checked online by using uan & my pf number... Which was surprising me when i look at the result it shows there was no claim details found under my pf account or uan... I really don't know what to do and how to contact proper responsible persons about this... Even i have been enquired with pf office with my person as per them company not yet send any details about my pf account. So its something mess up happened with dell international internally. They always maintain high professional privacy where even employee can not able to contact them for any queries by telephone or email with proper responding manner...

So if someone from the respective department found my complaint please assist me with the proper solution. I am clearly telling that again i can not able to come to the branch directly just like that because for my job its not easy to take a leave and coming back to india again & again applying for the same.

Please respond the respective person or team to this complaint &
My contact number : +[protected]...
If you want to whats app my whatsapp +91 [protected]
My email : g. [protected]@gmail.com

I can provide my employee id & pf details in personal if i get response through any of this above.

I hope i will get proper justice about my p. F. Issue through this.

Thank you.

My work is stopted from 24/01/2018. As per my conversation with mr mukesh_kumar on 31/01/2018 he said to give compliant to consumer legal grievances and got to consumer court. Already four times failed parts of my laptop, have been replaced, no guaranty further laptop will work good, after my warranty period gets over on 16 april 2018. This time, its not worth to pay nearly rs 15000 for such an inferior quality laptop lcd (Sv. Tag:7p9v232), for damages caused by internal heat and pressures, its not an accident. Again because of same insecurity, that this laptop part will fail, i have pay another rs 9000 for increasing warranty period. Insted, will buy new laptop of other company. I will hire an advocate to go consumer court with same amount.
I am your consumers and i am entitled to seek relie[censored]nder the
Consumer protection act. I have been cheated, my time has been wasted
At every failure of laptop part and harassed in many ways since from
Purchase, as i have been provided with inferior quality laptop.
Before formally filing a consumer complaint in consumer court, i am
Giving a notice to you, of the fact of deficiency in service and bad
Quality of product. I am a gazetted government officer, my time worth
Rs 1lakh has been wasted by you. Please make good the loss suffered by
Either replacing the commodity or returning the value of the purchase.

We purchased dell 5570 laptop on 26th jan 2018 evening. Night time using laptop it's noice i find... Register complaint on dell. Complaint number :[protected]
& technician visited and he told me hardisk and motherbord problem.. I need replacement on urgent basis.. I get mail from dell clearly mention hardisk and motherbord issue i need replacement

Dear sir
From 2016 i am facing problems in dell laptop and dell team are wasting my time by replacing its parts by sending defective or repaired parts. Resulting from about 16months my case is pending and everytime they are trying to prove me wrong. It results from last 16months i lost lot of my data, time, projects. Yet i have send you the problems in short. I will send you all the details information when required.

Please help.

Thanks & regards
Amit

Each time i call them they are saying wait for 48hrs and after 2 week they said that invoice in invalid,
After resenting the invoice picture they took other 2 weeks and finally after lots of calls by me they said that the monitor is not a dell made one and hence they cant provide me the warranty.
The store from which i bought the monitor says that the warranty is claimed by a centralized service from dell through this kind of call centers
So i am unable to replace the monitor
Its more than 2 months now and still they are saying that issue will be solved within 24 hrs

I have a dell vostro 5459 which is still under warranty. I am facing an issue since day one. I contacted the call centre on 3rd january’18 and until today my issue is still been dragging. I have written several mails to mr. Ravi gutta too and even he is not responding nor directing his team to work on my issue.
1) my complaint was my finger print scanner not working since day one and my system takes half an hour to start (Rebooting is very slow)
2) your call centre team took remote access of my laptop and corrupted my os. They were supposed to reboot my os but they restarted (This statement was said and confirmed by your call centre/tech support executives).
3) your tech support said the technical person will not come home to reinstall my os irrespectively i have two year additional warranty.
4) hence i had the trouble of taking my laptop to your authorised service centre, m/s. Regenersis at egmore and had my os reinstalled.
5) your technical support confirmed after reinstalling my os still finger print scanner is/was not working and hence the part has to be replaced.
6) with great difficulty and argument got the same changed and now it is working.
7) now again my ram is slow so they said i can increase my ram to 4gb and then i should get my speed. This laptop has only one slot and hence i have to purchase 8gb ram which means my 4gb will be of no use.
8) its been 10days i am yet to received a quote leave alone to parts.
Even writing several mails to mr. Ravi gutta, i don’t know why is the team not acting on this. At one stage your call centre says, dell does not support in upgrading the ram. Is this true? Seeing the current condition of all executives dilly dallying, i am thinking whatever the tech support said may be true.
Probably because dell does/might not have confidence of their own product or their services. Iknow i am being rude but i waiting patiently for 22 days and now i get a mail from mr. Rajashekar kumbar
Stating that dell does not support part upgrade. Does each department act independently. I am surprised even the head of vostro is not aware of this. I can very well walk into any of the dell stroes and ugrade the ram but again dell will say since you upgraded the ram the warranty will not be covered. Unfortunatelyi am struck with you for the next couple of years as i have taken extended warranty thinking dell services would be great. I am repending for buying dell and also for buying the extended warranty.

Would want the intervention of the heads to look into the same and kindly advice as to what i should do?

Regards
Jananya panchu

In 2007 i bought a dell laptop which i used for 4.5 years without any problem except battery that’s okay i can manage with charger at least.in 2011 i bought a macbook and used for 5 years with minor issues like charger (6000₹) lost one key (Still button works) fo that i should change complete keyboard (7000₹) which i haven’t done.in 2016 again i bought a dell i5 intel core within one and half year i lost my intel graphic card which is associated with mother board and faced problem with display and their staff is irresponsible and they are about to charge 20000₹ for this because this is out of warranty. So please take some action on them. Make a compulsory warranty period of 3 years for any product through out india.

Hi team,

I had purchased two dell laptops from dell latitude compuinida they have given us different product what was committed and quote at time of trade i have been approaching that guy and his manager from 3 weeks but not getting any response from them

I think dell should take a call on this we are premium customer of dell and comers in sme industries and been waiting for response of dell

Please reach me on email address [protected]@envistacorp.com for more documentation

I have made a request of a service that my laptop fan is not working and i send the request on 17 January 2018 and it is still unattended and i have a serious problem here as i am not been able to work on my laptop i am having a accidental warranty and which is expiring on the 28 January AND I think that they just want to not repair my laptop and they just want to get rid of me.