Dell India Complaints & Reviews

Hello,

I have purchased dell inspiron 5570 laptop in the month of february 2018. I have purchased this laptop specifically because it can support upto 32 gb of ram. This laptop has got 2 ram slots and can support 16 gb ram per slot to make it cumulative ram of 32 gb on the machine. I got my laptop with default 8 gb ram. As on their site it says that additional ram can be purchased separately, after a month of receiving my laptop i raised a case for additional 16 gb ddr4 2400 mhz ram chip for my laptop. Now they are saying that this ram is not at all available with them and they have no idea when it will be available.

I have asked them the following questions which they aren't able to answer properly:

1. They are selling laptop which can support upto 32 gb ram and they say that they don't have / keep 16 gb ram and only 8 gb ram is available.

This laptop has 2 ram slots. To make it 32 gb i have to put 16 gb in each slots, they are suggesting to buy 8 gb which doesn't serve my purpose.

My question is that when they are selling laptop which can support 32 gb ram why dont they keep 16 gb ram in stock.

2. When i spoke to them they said that they have received similar feedback from other customers and they are trying to get ram.

I asked them when this product was launched they said it was launched in november 2017.

My question, from last 4-5 months they are trying to get the stock? Why you hit the market with the product for which you can't sale the upgrade parts?

3. They are suggesting to buy ram from local vendor and have it upgraded.

My question, in case something goes wrong during the upgrade by the local vendor, this system which is under warranty who will be responsible for the damage?

I have raised the following sr#[protected] long back for this issue but still haven't got proper answer from them.

I am seriously very unhappy with their after sales service, following are my reasons:

1. No proper response when you call to their toll free number.
2. Call center people keep routing your call to the wrong them.
3. If by chance you get to the right team, they will give you wrong commitments.
4. So far i have just wasted my time talking to them without making any progress.

What i am expecting from them:

1. Arrange 16 gb ddr4 2400 mhz ram chip at the earliest for my laptop and send an authorized personnel to have it put in my laptop.

2. If they are suggesting me to go to local vendor, i would need in writing that my laptop warranty wouldn't void and if something goes wrong during the upgrade dell will provide assistance in fixing the issue without any cost.

Regards,

Aditya

I have bought my system in november 2017. After 2 months it start misbehaving firstly the adapter stopped working properly which is changed by dell after that wifi and bluetooth stopped then dell suggested me to reset my system and install drivers manually. After the system auto shut down and then never started then the motherboard was changed. Then issue comes in lcd then it was changed. After than the webcam stopped working. After submitting it to dell service centre they take approximately 1-2 week to resolve it. The quality of the webcam has been reduced soo much as compared to the old webcam when it was working properly.

Dear sir/madam,

On 10th april 2018 - we have placed order of one dell laptop, model no : inspiron 7570, service tag no. 9636pj2 by paying rs.88690/-. By hdfc credit card.

We made this purchase at "dell exclusive store", mx information system pvt ltd, shop no.12 - a, new link road, off veera desai road, andheri - west, mumbai - 400053. Tel[protected], mobile no - [protected].
Invoice no - s18/28, dated - 12/04/2018

Unfortunately, we have found under mentioned problems in the laptop on the time of delivery i. E 12th april, 2018, evening :-

1 the sound system has crackling issues continuously
2 the laptop is getting charged very slow
3 the battery is draining out very fast
4 the laptop is heating up fast

The store owner had requested us to try using the laptop for a day or two and in case, the problem persist, he promised to replace the laptop.

Now today i. E 14th april, 2018 at 3pm, we went and requested for a replacement with the same model or refund us our money, since the above mentioned problems were persisting.

We have handed over the laptop with the adapter back to the dell store.

At the time of accepting the delivery of the defective laptop, the store owner promised to repair or replace the laptop, which is not acceptable to us.

We requested the dell store to replace by the same model of laptop or refund us the money as soon as possible.

Kindly do the needful and obliged.

Thanks & best regards,

Mr. Santosh bhatia
Proprietor of star enterprises
Address - a -003, sunshine building, 1st cross lane, lokhandwala, andheri west, mumbai - 400053
Phone no - [protected]

We have logged a complaint of dell latitude 3480 laptop on 6th april 2018. We already discuss with dell toll free technical support team they do all test after that they confirm us to dispatch hard disk drive, we wait two days for engineer but no one respond us we again discuss with technical support team they confirm us now we decide to dispatch both motherboard and hard disk today but they dispatched only hard disk. Eng. Came with hard disk on dated 12th april 2018 spend four hour to solve the problem but unfortunately he was not able to solve the problem, he told me discuss with dell. After long discussion dell send another engineer mr. Anil but he is also fail to solve the problem and spend 5 hour on same problem. As per mr. Anil there is motherboard problem also.

My concern is why dell support team waist my time and try to make me fool. Now i wait only for two days if they are not solve my problem. I suite case against dell in consumer court.

Have changed my laptop hdd just before 3 months and the one who repaired/replaced the hdd he faked me. The hdd which s replaced may be its already used or bad one its continuously clinking at first it was ok but now my pc is not as fast as before, i deserve a reply about this about what you people are going to do or how you people gonna make my pc better. Can mail me at [protected]@gmail.com

Purchased a dell alienware15 r3 laptop and had registered for the offer of bagpack on 21st march, 2018 uploading invoice and all the necessary documents asked in the website and the website, it stated we will be getting the confirmation by 7-10 working days maximum. Spoken to mr. Amreen salam and ms. Seema sadiya, have not been validating my service tag since 22 days. I had already sent the invoice on 21st march. Kept calling and asking for response since monday 2nd april had been saying will get getting the confirmation mail till the end of the day, didn't get it said till friday still didn't get it then sat saturday afternoon 12:30 still didn't get it said monday still didn't get it now tuesday i called saying two days more! What kind of pathetic service is dell providing! Are dell guys sleeping in the office?! Why do they claim false offers when you have no intention to even give it to consumers! Selling such expensive laptops it's a shame how pathetic service they people provide. No wonder our beautiful country india lags behind providing services since these kind of pathetic services are provided by employees of dell! Horrible experience from dell! Conning people to buy their laptops from offers then make them running around by calling the service centres and not providing response! Most pathetic and con employees in dell!

Hi Team,

Service Request No :[protected]
Dell Service Tag : 5QFZK52

Two months back I had reported hardware issue with my laptop (Service Request No :[protected]
On site engineer visited my place on 27.03.2018 and replaced the mother board but still reported issue was not resolved.
I am not satisfied with the service done by onsite engineer on 27.03.2018 and regarding this I have send mail to customer care on 31.03.2018

I got call from customer care on 4th April 10, 2018 and got update that I need to submit my laptop to service center in Egmore, Chennai

Submitted the Laptop to Dell service center in Egmore, Chennai

Initially engineer was reluctant to take the laptop because Service Tag sticker was not replaced in the back of the laptop while replacing the mother board.

The following remarks made by the engineer on the inspection of the laptop:

1.While replacing the motherboard, Tag Number was not updated in the BIOS by the engineer.

2.Service Tag sticker was not replaced in the back of the laptop
(Request you to arrange and replace the Service Tag sticker to track the service tag in case if laptop is not working and without this sticker it is difficult to claim the warranty)

3.While plugging the charger display is getting off.

4.Touch pad getting struck on file.

5.Audio jack not working.

All above issue started coming after mother board replacement so I am doubtful even after resolving the current issues, in future may be I will face more issues.

Attached SDAR report for your reference.

On 09.04.2018 I got call from service center and got update that Keyboard got short circuit and key board needs to be replaced.

Initially Mother board was replaced and now key board needs to be replaced, only display is left over. (Almost all parts of hardware have been replaced)

I have been put into hardship and mental harassment because of your service.

Kindly note that I have purchased this laptop for doing share trading business and for the last two months this laptop is not in working condition and because of this issue I incurred a loss of more than 50, 000 INR

I don’t want to use this laptop since it is not in working condition and I am demanding for replacement of new laptop.

Please do the needful.

Regards,
Mohamed Khaleed
+[protected]

Last week on 28th of march I had given my laptop for service for hardware issue. I am completely unhappy that my laptop's HDD has been removed . When I opened my browser, my laptop was used to watch a movie by the mechanic, this is very unprofessional. I tried contacting the office but could not connect since it was past their working hours(6:00pm). It is very inconvenient my profession is dependent on my system .It takes me seven days to get back my laptop.
service tag:1T3GX32

I purchased the latest Inspiron 7570 laptop (ssd + 8gb ram and 8th gen i5), code 67CHVJ2, this January 2018 and currently barely 3 month old.
It came with default 1 year onsite warranty and I additionally purchased 2 years extended premium support which will start after default warranty (a year later).

It has regular over heating issues and I tried to connect the support but no help.

Now this three month old laptop is not starting up. My work is stopped due to laptop and I need it fixed asap.
I tried to connect with dell support through telephone but they are not helping. Very very disappointing experience with your customer care executives.
When call them they tell me I have premium support which is a different team and transfer me there. I start afresh with all the verifications and then they tell me that I have basic support and need to talk to other team.

They are sending me back n forth but no one helping. This is really disgusting. Somehow I found a link on their website to send support request, I did that and got an automated reply on my email but nothing else.

I purchased onsite support warranty and this is how they are helping me.

Can somebody please advise on how I can return this laptop and get my money refunded. I am not sure if a fix or replacement will work because there technical support is of no use.

Hi
I have purchased dell laptop in november and from a same time i am facing problem with the laptop window 10 laptop is not able to connect with wifi
It automatically disconnect in 5 to 10 min i had called customer service your technician visit in my place but problem was not resolved i have uninstall and install window 4 or 5 time with the help of customer service. Now today when i called customer service that now idont want this laptop because from last 5 month u are not able to fix the problem what is the benefit of new laptop if i am not able to use that then the suggestion i got from floor supervisor that u can visit service center or i will arrange the call back from escalation team and telling me sometime issue take few days when i ask that from last five month why didn't u transfer me to escalation team he had no answer i asked how much time any issue take to fix he had no answer he was not able to resolve even a single query he had no answer of any question, so at last i had file case in consumer court and the case number is 660640. Express service code [protected] now i want to replace my product because from last 5 month it's not working properly so please replace it. And the floor supervisor who was giving stupid suggestion name is charan

Regards,
Mrityunjay singh

I have purchased a S2240L monitor on 24/07/2015 from Real Computers, Alappuzha, Kerala. the display of the product has been damaged and I have been replaced my monitor with an older monitor vide delivery note no. [protected] on 29/03/2018.
The replaced monitor is made in 2014 whereas my monitor is in 2015.
According to the warranty conditions, Dell offers replacement with fresh products. And hence I must be given a new product instead of damaged one.
Manoj.P
Edamuriyil
Pathirappally PO, Alappuzha-688521
[protected]@gmail.com

I have taken a new laptop battery from dell and from next week it's not working properly. It get discharged within half an hour without any activity. When i visited twice to service center then they say that it's getting charged so its ok.
I visited the outside dell repairing private service centers then everybody said that battery is getting charged but it is not giving backup support.
When i visited agian to dell then they says there will be charge of 1500rs to check it. What the cheating they are doing?

I purchased the subject laptop having service tag no. 3fwgkj2 in dec 2017. From the day one i found defect in the product. I faced the problem of slow speed of the product from the day one and recently it became blank. I lodged complaint on 19.3.2018 through companies telephonic complaint mechanism and requested for replacement. However nothing has been done so far. Due to lethargic services of the company, i am facing lot of difficulties in my official duties. This is a defect in consumer service on part the company. I therefore request you to look into the matter and resolve the issue by replacing the product.

Dear sir/madam,
I have contact to your no [protected] since last two months but not support positivly today finly my laptop working stop & i contact again but again bad poor feedback our representive, i want return laptop pl process sent my resister email address,
Sr 26567f2 & express no - [protected]

Pratap bhakre
Aurangabad maharashtra [protected]

Https://www.youtube.com/watch?v=WbHx6XoXz-g this video shows my complete problem but in short they first sold me a damaged laptop so for replacement went to store where he opened another laptop to give as a replacement but again laptop was damaged so opened a third one which i took home. But then i realized that theres no side plastic coating so went back and told about this issue where the store dealer told me i gave proper product you removed the plastic so asked to show camera recording but he denied coz in camera i am sure it can be seen that theres no side coating. Then talked to company where they told me to see if there are any old files so i soon discovered that windows event manager showed me that laptop was used before i purchased it then saw the bios events which showed laptop was used for 2 months before i purchased it. So asked for refund but they told me you will buy another company laptop so we cant give refund. Omg how can they do this and force me to take replacement for third time even though they were unable to give a proper product 2 times. After that i came to know that dell has 30 days return policy but they are not agreeing to their own refund policy eventhough they sold me a bad product. Plz sign this petition it will take 10 seconds hardly : https://www.change.org/p/dell-cheating-indian-customers-and-then-not-agreeing-to...⇄ ofc now i had to go to consumer court. And guess what eventhough delaer is selling such bad products still no action taken against him and he is openely challenging me that i will kepep on selling such bad products

This complaint is regarding dell inspiron 7460 laptop bought in 2017.
This was purchased as an official laptop for the head of the department (Indian audit and accounts department). Right from the day one after the purchase there was some or the other problem with the functioning of the laptop. Many a time issues were raised and they provided us with only temporary solutions saying that it was just a software issue. (The frequent issue was intermittent autoshutdown). Of late, as the laptop has become out of warranty and when approached the service center with the same problem, they said many internal parts have to replaced and that would amount to almost buying a new laptop. When enquired, this particular model seems a failure and has been posing many technical issues. The response from the dell service team is not up to the mark. It is ridiculous to spend such an amount on a failed model just for the excuse of naming it out of warranty.

Regarding express service code [protected] service tag 1zmv362 i did call your team on19th march 2018 service request number[protected] i have attached in voice copy since wrong credentials about warranty. It was because of your team guidance default my laptop lost wifi settings and support and your teams response is very much disgraceful, please kindly do the needful service

I need to know what dell's replacement policies are for total machine replacement under dell complete care. Here's my scenario.

I had a machine die in 9th march 2018 at about 1 month and 16days old. It wouldn't power on, we booked a complaint and in turn del technician visited our residence and check the laptop he suggested motherboard has to replace, he order new motherboard to del and next day he come with new motherboard and try to fix the problem but the machine was not started and once again technician suggested we have to bring another mother board and he contact del customer care and order another mother board, after two day of time he came with another mother board and he tried to fix the problem but problem was not been resolved no power, than he once again contact customer care and get the answer that he will send another technician, next day at 16th march 2018 another senior technician visited the site and try to fix the problem, he check every thing as per guide line from customer care but no result and then i as a pained customer had tried to talk to customer care for replacement of laptop but get the mail from customer care that they will send once again the good technician, i had asked how many time you are going to change the motherboard? What is the replacement policy, i got reply we will not replace the laptop, if you need we will give service only.

Now please help to over come the issue and we want to know how customer care help the user and customers who are really in problem with serious problems.

Hi dell team,

It was pathetic experience, how this case is handled by dell escalation team.

History of the issue

I have purchased a dell laptop in november 2014 under diwali offer and from initial days warranty shown to me for this laptop is till 2021 (Attached warranty print)

I moved to singapore and i had got issue with laptop on 21st june 2017 and singapore team helped moving this system to singapore and kept warranty till 2021 (Attached screenshot)

Now, i have relocated back to india and i has issue with laptop display. I contacted dell support and they wanted to transfer tag back to india, while transferring warranty back to india the remaining warranty got lost due to some issue.

On further analysis your technical team confirmed that this issue happened due to a glitch happened in 2014 and system is no longer in warranty and also since i am facing a problem with system now so they can no longer extend the warranty.

Support required from dell

I have not done extension of warranty since dell system was showing a valid warranty till 2021.

Since dell has showcased wrong warranty in their system, dell should support in this case either by providing service for the device or dell should help me getting warranty extended so that i can get it repaired.

Apologizing for the delay in warranty extension is not a consumer friendly solution when issue happened because of dell's own mistake. If warranty would have been corrected before, i would have gone for warranty extension

Now, the solution provided by dell escalation team is not consumer friendly and dell is just loosing another customer because of dell's mistake.

Dell escalation team is committed to close cases without any proper resolution of the issue in a hurry.

Hope dell takes a positive action on this issue.

Reference number:[protected]
I had purchased a lap top on 21.01.2017 from khanna enterprises, sector 20c, chandigarh for use by my daughter, miss tanvi who is a student of btech (Computer science).

The lcd of laptop was damaged and got repaired on 14.09.2017. Ever since that day it was creating problems like show boot device getting not connected but after restart it usually illuminates.

Since december 2017, the problem stated above was quite frequent, making use of laptop difficult.

My daughter approached dealer in the month of jan 2018. The dealer told it has operating system problem and assured it will work after reinstallation of operating system. Dealer did so but problem remained same.

Then my daughter approached service centre, sector 17, chandigarh. Service centre representative refused to entertain her complaint due to expiry of warranty. The problem diagnosed by them was related to faulty internal hard disk.

Sir i was out of station for the last 4 weeks and my daughter was not aware of warranty timelines and there was a lapse due to this. I being a loyal customer of dell would humbly request you to kindly consider my case and resolve it in a proper way, so that the laptop is functional without any problem.

I purchase dell laptop, as i consider it to be best performance and best after sale service in comparison to other brands. I request you to kindly resolve the issue at the earliest. Refernce with telephonic conversation with mr. Yashwanth.

By mistake in the attachment lcd repair date is mentioned as 14.09.2007. Please ignore i. The real lcd repair date of laptop is 14.09.2017.

Dear sir till date i have received no reply from your side regarding my laptop complaint which i made 2weeks ago. You are requested to do the necessary actions