Dell India Complaints & Reviews

I purchased a dell inspiron 15 5000 series on 29th june 2017 and after 2 months of purchase the audio system and the keyboard was damaged and it has a 1 year warranty and only 7 months are only remaining and we tried and called the customer care number and they answered the call and after few minutes they ended the call. We tried and called 5 to 6 times but they did the same because of the problem we are facing a lot of problem and we are not able to do anything important on the laptop. So, we request you to please come and repair the laptop.

Dear sir,

I have purchased a laptop (Service tag no : d1fsw32) from dell exculive showroom from vsm technologies pvt ltd, shop no : gf-23, kirti shikhar building, janak puri, district centre, new delhi - 110058 on[protected]Copy of the invoice bill is enclosed). Further, i would like to say that :

1) registration was made by myself through my mobile no : on[protected] for book my show and the ref no 221017d654892 was generated at that time. On[protected] i have received a message giving the win pin code.

2) a) to apply for extended warranty purposes, i went to dealer (Vsm technologies) on[protected] requesting to fill the registration form for more two years extended warranty on my behalf and accepting my request they filled the registration form. At that time the ref. No. 221017f660489 was generated. (Copy is enclosed).

B) again, i went to dealer on 29-10-17 and they asked me to pay rs. 999/-, for which the payment of rs. 999/- was paid through my father's icici debit card (No. [protected]) on[protected] for rs. 999/-against the ref no 221017f660489. At that time a status report was generated (Copy enclosed).

On[protected], when i contacted dell customer they informed that no registration has been made against my laptop service tag d1fsw32. Customer care and dealer suggested to write the email to – “[protected]@dellfestiveoffer.co.in” giving the full details of the case with enclosures.

The following sms was received by me on my mobile on[protected].
Message : thanks for reaching out to us ticket no :[protected]
Resolution : please note that we have received your email regarding incorrect registration done by the distributor. Kindly expect an update by end of the date.

The following email received from [protected]@dellfestiveoffer.co.in :
From: festive, 17
To: sahil drubra

Date: fri, nov 3, 2017 at 1:41 pm
Subject: re: problems regarding extended warranty after payment
Dear sahil,
Greetings from dell program cell!
We would like to confirm that as per our records, your service tag “d1fsw32” has been registered with claim id “221017d654892” under des diwali offer for free book my show gift voucher and the same is under process hence, please expect an update in next 7 working days.
Also, we would like to inform you that the below shared claim “221017f660489” has been registered with service tag “8wjlx32” against the name of “mr. H m yogesh” for additional warranty and the free gift voucher.
Please note that we have spoken to your distributor regarding your case hence, we request you to kindly connect with him for further & better clarification.
Please feel free to contact us in case of any query.
We would be glad to provide you with any further assistance.
With regards,
Team dell program cell | [protected] (Monday – saturday) 10 am - 6 pm

I have also talked to them telephonically through toll free no : [protected] as per the details given below :
On[protected],[protected],[protected]To nisha mam), and 8-11-17 (To nisha mam).
I have also received a telephone call on[protected] at 4:14 pm through landline no [protected] by divya mam.
I have also received a sms on[protected] on my mobile no : [protected] : message was :
“ ticket closer notification, ticket no :[protected] resolution : we have tried calling you twice but were unable to connect with you since the number was switched off. So, we have contacted you distributor and requested to contact their rtm. Also, please connect with dell official care team at[protected] or [protected]@dell.com. Since we are not able to find any details regarding your service tag (D1fsw32) under dell festive offer for additional warranty. “

At the end, with profound grief and sorrow, i would like to say i have been harassed since inception that is from the purchase of the laptop whereas
- the registration form for extended warranty was filled by your dell exclusive showroom i. E. Vsm technologies pvt ltd, janak puri, new delhi
- i have already paid the necessary amount i. E. Rs. 999/- for extended warranty for laptop purchased on 17-10-17
- i have produced/enclosed all the relevant documents in this connection
Kindly look into this matter immediately providing the extended warranty for more two years for laptop at the earliest for which the payment of rs. 999/- has already been paid through debit card on 29-10-17.

Sahil drubra
Email : drubra. [protected]@gmail.com

We visited the dell authorised service centre named compusoft in 100feet, coimbatore for an issue of charging problem in our dell inspiron laptop. But the quality of service was very bad. The laptop was damaged. We went for charging problem but when we got the serviced laptop we had many other issues. We buy laptop for huge price and give it if we have small problem. But they worsen the problem and give back the laptop. Even the laptop keypad skin was taken at the service centre. So we have to buy it again and put it. It's your authorised service centre and we go there as it's your dealer. We can reach local service centre and deal it with a low price and get this servic. Why should we reach your authorised service centre for this. Please take necessary action on the service centre else i will go to an extent of registering a complaint or case in consumer court. Am very much upset on my laptop being damaged to this extent

I have a laptop purchased in january 2017. But now system is not running. System hard drive has lots of data. If system is warranty, its responsibility of your customer services to avoid the loss of customer. Taking backup should be responsibility of your customer service. Why should costumer pay extra money for data backup when it is system fault, and system is under warranty.

According me its big question mark on your customer services and product reliabilty

I had purchased my dell laptop from vijay sales-bandra on the 30th of september. My laptop model number is inspiron 7560. Within 3 days of purchase the laptop was not responding.
The disk space was 100% utilized although no apps were running in the background.
The laptop used to take time to start (Atleast 3 minutes)
It even used to take the laptop 1 minute for the screen to wake up from sleep.

The dell service people did troubleshooting but that did not help.
After troubleshooting they formatted my laptop-this also did not help.
Many changes were made in the laptop and many of the settings were disabled by the dell service people. But that also did not help.
After this they again did troubleshooting of the laptop but that also did not help. I had spokenmany times to devender chauhan, srivastava, rakesh srivas, kumar sinha

I am a student and i need to work on my laptop every day and because of this problem i am wasting a lot of time.

My laptop is now completely spoilt. It is really slow and is not responsive. None of the dell people are helping me. Its not even been a month and my laptop is giving me so many problems. Even after doing troubleshooting thrice, reseting my laptop twice and giving it to the service centre, there has been no cooperation from dell. I require an urgent replacement/refund of this laptop.
My service tag number is 2tn23g2
I also have all the mails sent to the company and their replies as well as the bill copy with me.

I have receive the laptop with defective display. They say it has 8 gb of ram. But it works way too slower than my 4 gb ram lenevo.
The customer care reps have been making me to do a lot of trouble shooting. Even after about two weeks have passed, they are not sure what has to be done. They never call you as per your request or provide with a resolution. This laptop should be either replaced or i should be refunded immediately for this scrappy product. Will never recommend dell to anyone ever.
This is a horrible experience so far.

Dear sir/ madam

We have purchased your valued product (Laptop dell inspiron 5558) from your authorised retailer computer world on dated. _30th june 2017_.
We start using your product with joy but it starts troubling like its hangs usually and performance was very poor just like assembled product.
We complain all the same to the retailer and the retailer adviced us to contact to dell coustmer care helpline and we did the same after spending a lot of hours with coustmer care on the phone they are unable to understand the issues and problem rather it would be sorted out.
Now the situation is that the product is not of any use to us if the problem is not soleved.
It is requested to you please do the needful and take some necessary action in this regard so that
This type of problems would not occur again in this regard. However, after this experience, i feel that i have taken decesion to purchase dell laptop.

Thanking you

I purchased dell 3567 laptop on 13 of oct and paid 999rs for warranty extension. I had given them all sorts of details whatever they want like adhar card, my invoice etc. But now i received that your warranty is rejected. Earnest while they keep on saying your warranty is under process. I want clear answer of rejection

I m calling them but they not picking up even i m sending the email but no response.

Reference no — 151017f069750

Please do something my contact no is — [protected]
Name — ayushi jain
I m sending u my invoice also...

I am using dell inspiron 5558 and i am facing port issue in software installation. I have tried to get solution from technical support but they did not give proper solution and even didn't answer properly. I got angry because of their behavior. They were answering silly things. They said that our department was not working and can not register complaints and so on. This is not fair because i leave my work that day because of getting solution but i can not achieve it.
It was very bad experience from dell support.

Please note that customer complaint no.[protected] service tag no. Hb8nxh2 epr serv.[protected] dt.19/9/17 is still unattended. Please note that this order was closed by me and customer is regularly complaining about no response by the dell service team and are very much dissatisfied.

Could you please look into the matter and get the resolution done.

Complaint is about nonfunctional pc and pc is not booting. It showing some error related to the vga cable connectivity, i myself checked cable and fixed that again properly but that error remain same. So needs to be attended immediately (Attached herewith screen picture of the error) contact person is : mr. Joshi, mobile no.[protected] land line –[protected]

Date of incident 29th oct 2017 time :7:30 pm.
We approached the dell exclusive store - gbs system kk nager chennai. The sales person started by saying that he will give laptop bag & wireless mouse as compliment for i3 processor brand.
We finalized and paid for the system and waited for the software to be loaded.
Invoice no: kkn/0661/17-18- total bill amount rs 31000.
Upon final conclusion, the sales person had billed the laptop bag - with 28% gst and had given an optical mouse.
When inquired again, one of the sales person said, nothing can be done all finalized - if required you can cancel the dealing & refund will be done tomorrow (I. E monday 30th oct)
We were taken aback by surprise by the behavior of the sales person asking us to cancel the deed once payment has been done. We had spent almost two hours.
One of the sales person said, we know how to sell the product at a lesser price.
This ruthless behavior of the sales person of a well established brand is not acceptable.
We are in customer driven market, each number counts, and such act is not acceptable.
I feel we were swindled.
We had to leave the shop empty handed, though amount being paid.

Sharing wrong data about the product should be stopped.
Customer handling should be improved & audit to be done.

I'm using dell insp 3567 intel core 13, 4gb ram, windows 10
From the start the laptop has the problem of hanging frequently. One of the two alternate keys is too not working from the starting. Even if i play a song or movie there is a buffering in between and at that time the system too gets hanged.
I want my system to be exchanged with a new one as this laptop is not functioning properly from the start.
Contact no. [protected], [protected]
I want you to solve my problem as early as possible.

I didn't expect this case from Dell before about 1 month I requested for ownership transfer in Dell that is the warranty transfer from United States to India and after one month it transferred it when the warranty was in US it sure that the warranty expires by January 2018 but now when it change to India on 25th October it shows that the warranty has been expired by 14th October 2017 now they are cheated me

This laptop only keeps buffering inspite of windows update. Dell technicians have wasted hours on this. We have completed all scans. Have reset the pc at least 8 times since the purchase since aug 2017. A few weeks ago it took 2 days while doing some self test. The system freezes constantly, takes long time to start and there is a constant lag. And to add insult to injury we were asked to make an additional payment for the software update. I have always used acer since the last 12 years and regret purchasing this brand. They should replace the defective product rather than wasting our time in doing endless and repetitive test

I visited to dell authorised exclusive store for asking service center of dell cuz i can't located the address. The given address of service center by dell is unauthorised service center. They told me that this is authorised service center of dell and they ruined my alien ware laptop. Now i can't extend my warranty and they something inject in my bios. Kindly take action for providing wrong detail and help me for exchanging my laptop. For this i shall be very thankful to you.

I bought a dell inspirion 15 3000 series this month that's october 4th, 2017. And its windows store in not opening when ever i try to open the store it's showing sever stumbeled, we all have bad days. So what's to be done? I hope you all will solve my problem because a pc wihout store is nothing becouse we need to download things from it. Please notice my problem

Team,

I bought above mentioned laptop from amazon.com last year in ny and i had warranty till 1st september. It stopped working on 15th oct, i submitting the same to dell service center where i was told that connector to gpu was spoilt which will cost 4700+846 (18% gst)= 5546.

I am really speechless over the quality of the product which costs around 80k. It is surprisingly poor quality product. I didn't expect this from dell. I am really skeptical now to even suggest any dell laptops to my friends.

I will go ahead and attach the bill once it is repaired and back.

I am nitin rajput, a user of your premium workstation precision m 4800 (My 4th laptop from dell). I was very happy with the service we received in past years and your team was very kind and professional and this is the reason i have setup completely dell systems in my office along with a dell server, two premium workstartions and other vostro pc's. Unfortunately, this time your team has created a doubt in my mind weather i should rely on dell or not. 1st call: i called your customer care on[protected]India) and i told support excutive over call that my laptop screen it giving me some sort o[censored]nusual sound and i doubt something wrong is there with the screen lock. The person over the call (Arun. Nelson. [protected]@dell.com) after checking his details refuse me to replace my screen lock damage even though i have taken 4 yrs accidental warranty (Which is still available till 2019 as confirmed by your executive) for which i was not aware at my first call. While i am not an expert but still i said it might get fell off if there is any lock damage while opening & closing screen but he straight away refused by saying it does not come's under warranty. I said alright i need some time to look into this and i will call you back in sometime, meanwhile he dropped me an email for any further assistance if i needed - wonderful part of dell every time. 2nd call: i made after almost 6 hours later and spoke to mr naveen (Naveen. [protected]@dell.com) later when the lock of my system gets broken and fell off from my office table accidently and stopped working. Mr naveen listen everything i told and confirmed me about the 4 yrs accidental warranty as well, took some time to discuss with his team and says "you have pushed your laptop from your table to damage it" so we can not do anything in this - is he stupid or what? I have not taken this premium business series for any joke or something. I need this system to work fine immediately.

I sent them multiple emails too but the decided not to cover this case under warranty. This is completely not acceptable. I have paid for the service, they should care about it instead of running away...

My service tag # 9zjlk12 express service code: [protected]

Dear sir,

We have purchased vostro 3800 on 19 feb, 2016 from your store as getting 3 years on-site warranty in it on whole pc.

On jan 2017 my keyboard stopped working for which i raised a complaint with request number[protected] and as a result company changed my keyboard of ppid cn-04g[protected]t7o and replaced with a new keyboard with ppid cn-0n6r8g-71581-5au-024i-a01.

Today my keyboard has again got in fault and stopped working, for which i raised a complaint, but the call center rejected by saying that the ppid of keyboard you are giving us does not match with the keyboard we gave you as a replacement, and saying that may be we have swap our keyboard.

This is some # which they told us as we have only 1 dell pc in our office and company person only gave us the replaced keyboard so what would i know what ppid we are getting or not, and we have no need to swap keyboard as our warranty covers for 3 years.

This is some serious # which company person says to us and blaming us for the same.

Kindly please do this matter on a very serious manner as it is a full fault of company and they are not taking a actions against it.

I also have authorized:-

1. Old keyboard ppid image
2. New keyboard ppid image
3. Jan, 2017 month service request (When first got replaced)
4. July 19, 2017 month chat with customer executive for keyboard complaint.

Please change our keyboard asap and tell the company persons to stop blaming to the customers for there mistake.

Sir,
Desktop cpu make dell serial no. H5q3n62 (Express service tag no. [protected]) purchased on 12/10/2016 became faulty and required urgent repair / replacement. The equipment is under warranty period, hence request send a service engineer to repair and replacements of faulty parts if any. The detailed service engineer may also direct to bring one extra mother board. Our address is as under:- 228 bn crpf, fandiguda, distt - sukma, chhattisgarh, pin 494114. Contact no. [protected]. The route is as under:- (1) from hyderabad to bhadrachalam, bhadrachalam to konta & konta to fandiguda. (2) from raipur to jagdalpur, jagdalpur to fandiguda (Via - sukma)