Dell India Complaints & Reviews

Team,

I bought above mentioned laptop from amazon.com last year in ny and i had warranty till 1st september. It stopped working on 15th oct, i submitting the same to dell service center where i was told that connector to gpu was spoilt which will cost 4700+846 (18% gst)= 5546.

I am really speechless over the quality of the product which costs around 80k. It is surprisingly poor quality product. I didn't expect this from dell. I am really skeptical now to even suggest any dell laptops to my friends.

I will go ahead and attach the bill once it is repaired and back.

I am nitin rajput, a user of your premium workstation precision m 4800 (My 4th laptop from dell). I was very happy with the service we received in past years and your team was very kind and professional and this is the reason i have setup completely dell systems in my office along with a dell server, two premium workstartions and other vostro pc's. Unfortunately, this time your team has created a doubt in my mind weather i should rely on dell or not. 1st call: i called your customer care on[protected]India) and i told support excutive over call that my laptop screen it giving me some sort o[censored]nusual sound and i doubt something wrong is there with the screen lock. The person over the call (Arun. Nelson. [protected]@dell.com) after checking his details refuse me to replace my screen lock damage even though i have taken 4 yrs accidental warranty (Which is still available till 2019 as confirmed by your executive) for which i was not aware at my first call. While i am not an expert but still i said it might get fell off if there is any lock damage while opening & closing screen but he straight away refused by saying it does not come's under warranty. I said alright i need some time to look into this and i will call you back in sometime, meanwhile he dropped me an email for any further assistance if i needed - wonderful part of dell every time. 2nd call: i made after almost 6 hours later and spoke to mr naveen (Naveen. [protected]@dell.com) later when the lock of my system gets broken and fell off from my office table accidently and stopped working. Mr naveen listen everything i told and confirmed me about the 4 yrs accidental warranty as well, took some time to discuss with his team and says "you have pushed your laptop from your table to damage it" so we can not do anything in this - is he stupid or what? I have not taken this premium business series for any joke or something. I need this system to work fine immediately.

I sent them multiple emails too but the decided not to cover this case under warranty. This is completely not acceptable. I have paid for the service, they should care about it instead of running away...

My service tag # 9zjlk12 express service code: [protected]

Dear sir,

We have purchased vostro 3800 on 19 feb, 2016 from your store as getting 3 years on-site warranty in it on whole pc.

On jan 2017 my keyboard stopped working for which i raised a complaint with request number[protected] and as a result company changed my keyboard of ppid cn-04g[protected]t7o and replaced with a new keyboard with ppid cn-0n6r8g-71581-5au-024i-a01.

Today my keyboard has again got in fault and stopped working, for which i raised a complaint, but the call center rejected by saying that the ppid of keyboard you are giving us does not match with the keyboard we gave you as a replacement, and saying that may be we have swap our keyboard.

This is some # which they told us as we have only 1 dell pc in our office and company person only gave us the replaced keyboard so what would i know what ppid we are getting or not, and we have no need to swap keyboard as our warranty covers for 3 years.

This is some serious # which company person says to us and blaming us for the same.

Kindly please do this matter on a very serious manner as it is a full fault of company and they are not taking a actions against it.

I also have authorized:-

1. Old keyboard ppid image
2. New keyboard ppid image
3. Jan, 2017 month service request (When first got replaced)
4. July 19, 2017 month chat with customer executive for keyboard complaint.

Please change our keyboard asap and tell the company persons to stop blaming to the customers for there mistake.

Sir,
Desktop cpu make dell serial no. H5q3n62 (Express service tag no. [protected]) purchased on 12/10/2016 became faulty and required urgent repair / replacement. The equipment is under warranty period, hence request send a service engineer to repair and replacements of faulty parts if any. The detailed service engineer may also direct to bring one extra mother board. Our address is as under:- 228 bn crpf, fandiguda, distt - sukma, chhattisgarh, pin 494114. Contact no. [protected]. The route is as under:- (1) from hyderabad to bhadrachalam, bhadrachalam to konta & konta to fandiguda. (2) from raipur to jagdalpur, jagdalpur to fandiguda (Via - sukma)

I bought the laptop on may 1st, 2017. From that day itself, touchpad stopped working, then dell customer care asked me to reset my laptop... I did that, then after that theya sked me to reinstall windows... I did that. Then it worked for around 4 days and again right part of the touchpad stopped working. I again called cutomer care and they suggested me the same. I have reset my laptop and reinstalled the windows 10 almost 10 times in these 4 months and couldn't save anything because everytime we either reinstall it or reset it, we loose the data.
Then finally customer care people suggested me to submit my laptop in nearby service centre. I have submitted that and it's almost been 2 months since my laptop is in service centre.
From last six months, i cudn't use my newly bought laptop and still paying emi's for that. I expected good service from dell but it's really pathetic.
6 months from mcafe license is also passed without even using the laptop. I conveyed all the grievances to dell customer care but ther are not at all ready to help.
I bought dell laptop just because i have heard that dell provide good services, but i do not see it. It's really pathetic. I asked for the replacement of the product but they refused to do so and asked me to co-operate, i have been co-operating from past 6 months, doesnt have any more patience.
They are not resolving the issue, neither replacing it nor they are providing the extended license for mcafe.

Also i called them within 1 month of purchasing the laptop but that day due to some maintenance activity, they did not register the complaint and guided me to do diagnosis online. I did that but that worked barely for 4 days and then again i called them so the first colmplaint they registered was on june 2nd, 2017. Touchpad is been replaced once, but that also did not solve the issue. As this is a recurring issue, replacement should be done for this.

Dell's service really sucks now.

I have purchased dell laptop on 1st may 2017, from h2o systems kalyan west and by paying 1000rs extra was promised to get home delivery of printer within 21days yet i have not recieved printer till 16th oct 2017. The customer service provided was pathetic everytime the salesperson ashish ([protected]) was very rude, in our recent conversation, i called to check the status of printer ashish said not to call here again and can complain where every i want to, he was very arrogant, he has no manners.
Whenevery asked for manager on phone was told he was not available.
As informed by dealer i called dell customer care and they told me that the payment of the printer is not made by the dealer.

The big brand called dell providing toll free no and the support team not at all responding to the customers. I just need one small information is to extend my warranty. For this small information i spend half an hour. After calling the one person ask for express code and transfers, that person ask again all that and is not my department and transfers to other person. And it goes on. Until you irrerated, and taking lots of call holdings. And finally your problem not solved and your call will cut.
In this great way the dell support team will support you.. Thanks dell for awesome.

I have bought dell laptop 1 month back. It does not run properly. It is slow as hell. It has 2 gb graphics, old pc games run slowly, sometimes stops working. A lot of times the screen froze and didn't respond to any keyboard or mouse actions. That time i have to open the battery and again restart the laptop. It even stops working while copying items from my mobile using a datacable. Once i was running a c program, again it stopped working, again the screen froze, i had to open the battery once again. I had to open the battery a lot of times within few days. I took my laptop back to the retailer, they said to take it to the service centre. That day the service centre was closed. I had to come back with the laptop. Now i have to complete some important assignments, but i just can't it to the service centre now. But i m facing problems again. Im really fed up with this laptop and the dell company. How can such well reputed company can manfacture such cheap products, it was not cheap for me. I had to pay 41k for this device. I will be forced to take legit actions if dell organisation doesn't take suitable action regarding this.

I bought a new brand dell inspiron series i5 laptop with 4 gb ram, 1 tb harddisk, 2 gb graphics, costing me for 42000, any i thought i will buy a laptop only once so i should buy a brand which can support me for long time but soon after 2.5 years, the motherboard damaged internally, and now it is costing me upto 15000 to replace with new one. My friends are having laptop of other brands such as hp or asus which are working very fine from years, i am very much dissatisfied with dell, how badly they have wasted my 42000 rs. And i definitely assure that i will never buy a dell laptop in my future and nor let my friends and family to buy dell products. I am a student of computer science and in the middle only i faced this problem and i lost many of projects with this which cost me badly. The laptop was never dropped by me anywhere i have taken care of it since i bought it. Very bad product completely disappointing at this cost & no value of common man money's.

The so called dell - inspiron 5559 a total waste of my money and time
This is after waiting for a year for a response from dell. Its just for the name sake dell india service is only for us customers. We as should buy dell as made a mistake getting pathetic piece # a for fortune i paid. We expensive piece of garbage it is. I couldn't get any customer service from "dell" neither from store i got it from as they kept its under warranty they cant help at all that's what "reliance digital" have to say from where i bought it. I must these both have no value for me and take it further until they stop doing business this way which totally wrong. Since the i got it the laptop will heat up very fast and it takes ages to load just imagine a brand new laptop does this. I spoke with reliance digital after two weeks as soon as i got time. They the same either visit the "dell" gallery or call customer service. They couldn't with a single thing. At a little respect for the huge amount of hard earned money i spent if no respect for the customer. After that the keys stopped working i went to the store again they gave me the same pathetic response. Finally i am able to let people know... People please don't buy this product at all i will recommend hp laptops they are better this waste company.

From last 20 days i am trying to replace my monitor in under warranty
But still not get any assurance from dell side their technical support team. Every time i call them they give a new date of delivery but noting happen on that day. They not response our mails and even some times they hold my call for hours.

Product service tag - dxbr542
Service request number sr[protected]
Location - rudrapur [udham singh nagar] uttarakhand

This is regarding the report of the worst customer support to clear a fraudulent deliver of laptop. I have a very bad experience with my laptop. Within the warranty period of purchase, i have experienced two series issues. The recent issue is the flickering of display.

I have submitted my laptop in an authorised service center and the response is too late. They reported the ppid is mismatching so we cannot do the service at free of cost. And dell takes no responsibility. If a person who has no knowledge on laptops buys one from a authorised showroom will he open the screws and note the cable and wires present in it. So this means that dell is not a trustworthy brand. Even for laptop worth rs.65000.00 there is no assurance of safety.

And i am very much disappointed with the response and irresponsibility from dell. My son s project work is delayed due to this. I need my problem to be cleared soon. It is nearly threes weeks. My time is wasted and dell is the reason for my loss. This flickering happened again and i gave the laptop to service center once again. They tool just few minutes and gave the laptop stating the problem was clear.

As i have my (Son) project work i took it back in hury, but the problem is back within aweek.in this regard i have sent a complaint mail to concern authorities of dell concern. They also said the above reply.

I have decided to take this issue to consumer court and publish into the media unless if you have not taken any action against this complaint. Just replace theaptop as a compensation.

I got a new 4 cell battery for my dell latitude e5400 (Original battery from dell). While purchasing the battery, it was written that i would get backup for 2 to 2.5 hrs but i am not getting more than 2 hrs of backup. While performing my daily activities (Mainly over internet), i get a maximum backup for 1hr 45 minutes or so. Please let me know the general back up time.

I have purchased one dell 18.6 flat panel monitor (Model no. E1916hvf) manufacturing date july 2015 and serial no. Cn-ommk[protected]d-dneb-a00. The purchasing date was on january 2016. Last week when i tried to operate the computer (Domestic use) it was not working. That is the monitor not displayed anything. It seems to be faulty or dead. So please consider this request and do needful for the same.

While buying the dell machine i was told that the memory can be expandable. I bought a dell machine in 2014 with 8gb ram. The dell support application which runs on the laptop also shows 8gb, supported 16gb.
On getting a memory error i contacted dell several times and in the process also asked for an upgrade. I was told that a new motherboard has to be purchased as the memory chips are built on the mother board, and i cannot upgrade to 16gb.
I would like to ask dell as to why they take customers for a ride while purchasing laptops. I also want to know why the support software shows supported 16gb.

I have bought dell inspiron laptop from croma store in the month of may this year. Since 2 months i have been facing an issue of wi-fi connectivity in laptop. I have raised incident 2 months back with croma and dell but there was no response from either ends. Looking for a fix asap or exchange of laptop.

Attached is the image with all details.

Premanth kundurthi,
Founder/ceo,
Pkc laundry solution pvt. Ltd.
[protected].

I bought a personal dell pc having service tag number - 3tm41h2 and express service tag number [protected].. I bought it from chandigarh and now i have a problem with ownership.. I received a mail from dell having request id bc41fd57-810-a47a0-bd4d-1106b7ebd7ba... According to this mail they said to me that my ownership transfer is success.. But today when i called to dell customer he told me that online there is no ownership transfer plz...

I had a problem with my laptop and tried to reach tech support several times but couldn't get their service.

Firstly i'm in germany and tried to reach the tech support from here. I will be connected to the tech support team and they will get all the details from me. After getting service code, they will say your warranty needs to be updated and we will transfer your call but my call will go for some other section and ask me to select the services but didn't take the input and finally call will be disconnected. My warranty will expire tomorrow and didn't get good support from dell to use this service.

Hello

I placed 2 laptops order dell inspiron 3567 i3 6th gen on sep 27th 2017, and the order #[protected], invoice # is[protected]. When i placed the order the website compuindia had included the laptop bag for price tag 36590, see the attached product details pdf that i downloaded on sep 27th 2017 which has bag included for the same price quoted above. Now compuindia and dell both say that order invoice doesn’t include bag pack. This absolutely cheating, they changed the pricing details on the website and now they say its included. I couldnt include pdf but i added screen shot, as this page not allowing me to add pdf
Please look into it, people come to dell with a trust but with your partners like this you are losing that trust.

Service tag - g174hz1

I bought dell in 2013, big issues coming on my system so dell replaced it.
After that i got another year of warranty. On ending on warranty i renewed for 10000.
Around 25-30 services made on my system and the issue which is coming from march is 3 beeps sound. They keep sending parts again and again but their engineer not able to identify how the problem coming again and again. Issue reported on 3rd march continued till october2017
I asked for replacement or refund, but they said u r system is out of warranty now.
Then i requested collect the system and when u get issue fixed send it to me, but they are not willing to do so.
But issue coming from within the warranty.
If some better action not taken i will go to consumerforum with all services reports done till now.
I m really fed up of again and again sending same parts.

Uploaded pic of last 3 parts replacement.
And around 20-25 more such eorf i have.

Regards,
Madhuram maheshwari
[protected]