Dell India Complaints & Reviews

I bought the laptop on may 1st, 2017. From that day itself, touchpad stopped working, then dell customer care asked me to reset my laptop... I did that, then after that theya sked me to reinstall windows... I did that. Then it worked for around 4 days and again right part of the touchpad stopped working. I again called cutomer care and they suggested me the same. I have reset my laptop and reinstalled the windows 10 almost 10 times in these 4 months and couldn't save anything because everytime we either reinstall it or reset it, we loose the data.
Then finally customer care people suggested me to submit my laptop in nearby service centre. I have submitted that and it's almost been 2 months since my laptop is in service centre.
From last six months, i cudn't use my newly bought laptop and still paying emi's for that. I expected good service from dell but it's really pathetic.
6 months from mcafe license is also passed without even using the laptop. I conveyed all the grievances to dell customer care but ther are not at all ready to help.
I bought dell laptop just because i have heard that dell provide good services, but i do not see it. It's really pathetic. I asked for the replacement of the product but they refused to do so and asked me to co-operate, i have been co-operating from past 6 months, doesnt have any more patience.
They are not resolving the issue, neither replacing it nor they are providing the extended license for mcafe.

Also i called them within 1 month of purchasing the laptop but that day due to some maintenance activity, they did not register the complaint and guided me to do diagnosis online. I did that but that worked barely for 4 days and then again i called them so the first colmplaint they registered was on june 2nd, 2017. Touchpad is been replaced once, but that also did not solve the issue. As this is a recurring issue, replacement should be done for this.

Dell's service really sucks now.

I have purchased dell laptop on 1st may 2017, from h2o systems kalyan west and by paying 1000rs extra was promised to get home delivery of printer within 21days yet i have not recieved printer till 16th oct 2017. The customer service provided was pathetic everytime the salesperson ashish ([protected]) was very rude, in our recent conversation, i called to check the status of printer ashish said not to call here again and can complain where every i want to, he was very arrogant, he has no manners.
Whenevery asked for manager on phone was told he was not available.
As informed by dealer i called dell customer care and they told me that the payment of the printer is not made by the dealer.

The big brand called dell providing toll free no and the support team not at all responding to the customers. I just need one small information is to extend my warranty. For this small information i spend half an hour. After calling the one person ask for express code and transfers, that person ask again all that and is not my department and transfers to other person. And it goes on. Until you irrerated, and taking lots of call holdings. And finally your problem not solved and your call will cut.
In this great way the dell support team will support you.. Thanks dell for awesome.

I have bought dell laptop 1 month back. It does not run properly. It is slow as hell. It has 2 gb graphics, old pc games run slowly, sometimes stops working. A lot of times the screen froze and didn't respond to any keyboard or mouse actions. That time i have to open the battery and again restart the laptop. It even stops working while copying items from my mobile using a datacable. Once i was running a c program, again it stopped working, again the screen froze, i had to open the battery once again. I had to open the battery a lot of times within few days. I took my laptop back to the retailer, they said to take it to the service centre. That day the service centre was closed. I had to come back with the laptop. Now i have to complete some important assignments, but i just can't it to the service centre now. But i m facing problems again. Im really fed up with this laptop and the dell company. How can such well reputed company can manfacture such cheap products, it was not cheap for me. I had to pay 41k for this device. I will be forced to take legit actions if dell organisation doesn't take suitable action regarding this.

I bought a new brand dell inspiron series i5 laptop with 4 gb ram, 1 tb harddisk, 2 gb graphics, costing me for 42000, any i thought i will buy a laptop only once so i should buy a brand which can support me for long time but soon after 2.5 years, the motherboard damaged internally, and now it is costing me upto 15000 to replace with new one. My friends are having laptop of other brands such as hp or asus which are working very fine from years, i am very much dissatisfied with dell, how badly they have wasted my 42000 rs. And i definitely assure that i will never buy a dell laptop in my future and nor let my friends and family to buy dell products. I am a student of computer science and in the middle only i faced this problem and i lost many of projects with this which cost me badly. The laptop was never dropped by me anywhere i have taken care of it since i bought it. Very bad product completely disappointing at this cost & no value of common man money's.

The so called dell - inspiron 5559 a total waste of my money and time
This is after waiting for a year for a response from dell. Its just for the name sake dell india service is only for us customers. We as should buy dell as made a mistake getting pathetic piece # a for fortune i paid. We expensive piece of garbage it is. I couldn't get any customer service from "dell" neither from store i got it from as they kept its under warranty they cant help at all that's what "reliance digital" have to say from where i bought it. I must these both have no value for me and take it further until they stop doing business this way which totally wrong. Since the i got it the laptop will heat up very fast and it takes ages to load just imagine a brand new laptop does this. I spoke with reliance digital after two weeks as soon as i got time. They the same either visit the "dell" gallery or call customer service. They couldn't with a single thing. At a little respect for the huge amount of hard earned money i spent if no respect for the customer. After that the keys stopped working i went to the store again they gave me the same pathetic response. Finally i am able to let people know... People please don't buy this product at all i will recommend hp laptops they are better this waste company.

From last 20 days i am trying to replace my monitor in under warranty
But still not get any assurance from dell side their technical support team. Every time i call them they give a new date of delivery but noting happen on that day. They not response our mails and even some times they hold my call for hours.

Product service tag - dxbr542
Service request number sr[protected]
Location - rudrapur [udham singh nagar] uttarakhand

This is regarding the report of the worst customer support to clear a fraudulent deliver of laptop. I have a very bad experience with my laptop. Within the warranty period of purchase, i have experienced two series issues. The recent issue is the flickering of display.

I have submitted my laptop in an authorised service center and the response is too late. They reported the ppid is mismatching so we cannot do the service at free of cost. And dell takes no responsibility. If a person who has no knowledge on laptops buys one from a authorised showroom will he open the screws and note the cable and wires present in it. So this means that dell is not a trustworthy brand. Even for laptop worth rs.65000.00 there is no assurance of safety.

And i am very much disappointed with the response and irresponsibility from dell. My son s project work is delayed due to this. I need my problem to be cleared soon. It is nearly threes weeks. My time is wasted and dell is the reason for my loss. This flickering happened again and i gave the laptop to service center once again. They tool just few minutes and gave the laptop stating the problem was clear.

As i have my (Son) project work i took it back in hury, but the problem is back within aweek.in this regard i have sent a complaint mail to concern authorities of dell concern. They also said the above reply.

I have decided to take this issue to consumer court and publish into the media unless if you have not taken any action against this complaint. Just replace theaptop as a compensation.

I got a new 4 cell battery for my dell latitude e5400 (Original battery from dell). While purchasing the battery, it was written that i would get backup for 2 to 2.5 hrs but i am not getting more than 2 hrs of backup. While performing my daily activities (Mainly over internet), i get a maximum backup for 1hr 45 minutes or so. Please let me know the general back up time.

I have purchased one dell 18.6 flat panel monitor (Model no. E1916hvf) manufacturing date july 2015 and serial no. Cn-ommk[protected]d-dneb-a00. The purchasing date was on january 2016. Last week when i tried to operate the computer (Domestic use) it was not working. That is the monitor not displayed anything. It seems to be faulty or dead. So please consider this request and do needful for the same.

While buying the dell machine i was told that the memory can be expandable. I bought a dell machine in 2014 with 8gb ram. The dell support application which runs on the laptop also shows 8gb, supported 16gb.
On getting a memory error i contacted dell several times and in the process also asked for an upgrade. I was told that a new motherboard has to be purchased as the memory chips are built on the mother board, and i cannot upgrade to 16gb.
I would like to ask dell as to why they take customers for a ride while purchasing laptops. I also want to know why the support software shows supported 16gb.

I have bought dell inspiron laptop from croma store in the month of may this year. Since 2 months i have been facing an issue of wi-fi connectivity in laptop. I have raised incident 2 months back with croma and dell but there was no response from either ends. Looking for a fix asap or exchange of laptop.

Attached is the image with all details.

Premanth kundurthi,
Founder/ceo,
Pkc laundry solution pvt. Ltd.
[protected].

I bought a personal dell pc having service tag number - 3tm41h2 and express service tag number [protected].. I bought it from chandigarh and now i have a problem with ownership.. I received a mail from dell having request id bc41fd57-810-a47a0-bd4d-1106b7ebd7ba... According to this mail they said to me that my ownership transfer is success.. But today when i called to dell customer he told me that online there is no ownership transfer plz...

I had a problem with my laptop and tried to reach tech support several times but couldn't get their service.

Firstly i'm in germany and tried to reach the tech support from here. I will be connected to the tech support team and they will get all the details from me. After getting service code, they will say your warranty needs to be updated and we will transfer your call but my call will go for some other section and ask me to select the services but didn't take the input and finally call will be disconnected. My warranty will expire tomorrow and didn't get good support from dell to use this service.

Hello

I placed 2 laptops order dell inspiron 3567 i3 6th gen on sep 27th 2017, and the order #[protected], invoice # is[protected]. When i placed the order the website compuindia had included the laptop bag for price tag 36590, see the attached product details pdf that i downloaded on sep 27th 2017 which has bag included for the same price quoted above. Now compuindia and dell both say that order invoice doesn’t include bag pack. This absolutely cheating, they changed the pricing details on the website and now they say its included. I couldnt include pdf but i added screen shot, as this page not allowing me to add pdf
Please look into it, people come to dell with a trust but with your partners like this you are losing that trust.

Service tag - g174hz1

I bought dell in 2013, big issues coming on my system so dell replaced it.
After that i got another year of warranty. On ending on warranty i renewed for 10000.
Around 25-30 services made on my system and the issue which is coming from march is 3 beeps sound. They keep sending parts again and again but their engineer not able to identify how the problem coming again and again. Issue reported on 3rd march continued till october2017
I asked for replacement or refund, but they said u r system is out of warranty now.
Then i requested collect the system and when u get issue fixed send it to me, but they are not willing to do so.
But issue coming from within the warranty.
If some better action not taken i will go to consumerforum with all services reports done till now.
I m really fed up of again and again sending same parts.

Uploaded pic of last 3 parts replacement.
And around 20-25 more such eorf i have.

Regards,
Madhuram maheshwari
[protected]

Hi team,

I have had a bad experience from the time i purchased dell 7560, for which dell replaced it in may 2017 for mouse pad issues as when the mouse pad was replaced with refurbished part it became more worse.
Anyways the laptop was replaced aftr may 22 2017 approx and it was a good journey for june july august and issues again popped up in september with the sound and led battery notification.
On reporting a motherboard issue was found in just 3 months o[censored]se of a new laptop even after replacement.

Currently they are ready to replace my motherboard with a refurbished motherboard but what's the gaurantee that it may not ruin as you cannot trust a refurbished part.

When the new motherboard itself gave an unexpected issue.

The solution given to customer has been not satisfactory because the customer has been suffering and its not even a usage of 1 year.

No stability at all.

If the solution had a bit of security it would be called a good resolution for the customer but here the customer is left to. Suffer.

No courtesy.

It's a waste to invest 80, 000 and buy such laptops. Wherein the product is not stable for even a year.

My dell service tag no-7xb21g2. I register a service request regarding keypad and touchpad problems after that engineer came at my home exchange it. After that some another problems detected by engineer that battery issue, and wifi card. Then he replied me another service request logged but after that no any acknowledgment received on email or mobile. The most bad service provided by dell. I never choose again dell or suggest to others. Hp and acer and some others companies provide best services than dell.

My laptop no is dell laptop - serial number 28033/zic[protected]/0015 model i5548-3d touch (Date of purchase - 26.05.2015)

Dell authorised service centre in ahmedabad gujarat near kalyan
Jwellers is cheater they duped me when i have submitted my above laptop for the problem of low battery back up.
1) they took six days for giving me the 1st reply about what is the problem
2) the problem of week battery support is as it is and not solveed
3) the lady at the counter (Heena) will first frighten you that all your data will be lost, your problem will not be solved then they are not repsonsible
3) amd graphics driver was missing bu they did not take care to install it instead they are frightening you that your data will be lost. Will require to format the drive. But i dont understand how all the drives are formated when the problem is amd graphics drivers
4) they took 1000 rupees from me bu the problem was not at solved.

Is this the service of dell. I have purchased the laptop at rs. 75000 from your authorised dell shopwrrom in ahmedabad.

Lady named heena is a bloody # she does not anything. She know only statement your data will be lost.

Dell service centre in ahmedabad near kalyan jweller is the worst service centre they have cheated me. They dont solve your laptop problem.

I am very sorry to say that the dell service is the rubbish service. The product is also rubbish dont purchase dell laptops

Abhay pandhare ([protected])

Sir/madam,
I bought dell inspiron 13 7000 series on amazon in us. I'm in india now and my warranty is expiring on oct 12. My product's service tag is 5jtmb2.
The problem is that my touch screen got a crack when i closed the lid. When i searched the internet ifound that this is a common problem for many others who bought this particular laptop. My contact no is [protected] and my mail id is [protected]@outlook.com. Please send the technical team to replace my screen as soon as possible