Dell India Complaints & Reviews

Dear sir,
i purchased a dell laptop 11 months ago.i suffer a lot of problem but after many interacted they did not respond to me then i walk to dell authorised service center then resolve some problem ..they did which is in their hand but one problem is still continuing and i am vexed so much from this problem .my work is being pending for this.so i would request to you please resolve my problem for this as soon as possible i have already pay for speaker price however it is in warranty period so please i would request to you with humble for same here..my service tag is cczp432 of dell system

I have purchased Dell Inspiron 3148 with Service Tag 9F98M52 on date:[protected]. Within 12 days of nominal usage I have been facing different issues. I contacted Dell Support and they provided support and the issue was resolved (temporarily). Now when I run complete system health test, Hard drive is faulty. I contacted Dell Support again and this time call was routed to Gurgaon center. Agent was so rude with low communication skills and less customer friendly. He was behaving like he has no concern for customer it is my fault that I have purchased Dell and now I have to suffer further consequences. He did all the test and found that Hard drive is faulty.
He confirmed that Hard drive is faulty and would be replaced and asked me to create a copy of my Genuine Windows. I told him that I cannot do it as I am not techie. So, may be after consulting his supervisor he told me that he would raise a request to provide me USB with Windows in it and engineer would come and replace the Hard drive. To my surprise, I received a call from their third party service center and they told me that they do not have hard drive available with them and not sure when we would be receiving it. I again contacted Dell to tell about it and again same Agent is saying that “what can I do if hard drive is not available with them and hung up on me.
I am screwed now don’t know what to do further. I tried to escalate the matter further and surfed their website for escalations, but did not find any email/ phone. Please advise.

I had purchased dell15 5000series on 4jan2016.I didnot find adr(additional damage warranty)and then i concern warranty department dell.they told me send 2000rs on dell acc.[protected] citi bank.i sent money whenever i sent money then warrenty representativ MS. ANUSHA SINGH BANGLORE told me you sent money by imps.since our current acc.so i will refunded.but i ave given all the reciept of confirm transaction.even i m provided the rrn no also.and by bank i also concern this matter .bank had also give confirmation of transaction.but now she is ignoring me.when i called to warrenty depat. then they told me that i will call you after 1hr, and this 1hr never come.i have called warrenty dept. many time.but no response.i am worried.my service tag no is9H36Z52

I have dell laptop inspiron 5547 and i placed a complaint aout damaged keypad and touch pad my complaint numer is[protected] and icalled many times regard to this in dell costumer care they don't respond plz help me to solve this

I bought one of top model of DELL laptop, next day only I realise that audio jack is dead. Opened a ticket they sent technician to change the Mother Board and from this day my tension starts. Surprisingly their technician do not know how to pack the laptop. 2 more issues started from this date, laptop lid was not opening properly, and windows was unable to activate.
Again complaint, they sent another technician, he changed the mother board again, windows was registered again, but 2 more problems Click sound still there when closing or opening the lid of laptop and Audio jack again dead.

Did complain again, they change mother board again, but sound of opening closing lid was still there, even this time screws of laptops was not closed properly.

Again called Dell support they sent engineer again tried to fixed, after 5-6 days again same problem came again, screw was opened and click sound continue again.

In 4 months only my laptop was opened 5 times, now 6th time DELL again asking to repair the laptop, but laptop looks like old as they have opened my laptop 5 times in 4-5 months.

They are not even to listen me, I have sent emails to 15 top most peoples of DELL including MR. Dell CEO, but surprisingly there is no reply till date.

Then I have seen there facebook page and lots of forums many people are suffering due to bad services of DELL. Friends please invite as many people you can to save peoples from bad products and services of DELL.

Helii i am kapil and sit me kab se dell me costumer cair par bta chuka hu ki mera leptop sahi kam ni kar tha hai vo bar bar problem kar rha hai par abhi tak kisi ni kuch ni suna hai mere bare me my contact no.. [protected] my email id is. [protected]@gmail.com i hope ki app kuchh action lenge is bare me plizzz sir

Hi Team,
My Name is Babu Somani & have bought a "DELL INSPIRON 3148" on 25th Jan, 2016 from Vasai.( DEALER CODE:-BCEA5JAA ) but things did not go, according to the plan. As, i started having issues with the Touch Screen From the 2nd day itself. I have visited the said store around 5 times till date with the same problem but issue still persist.

For the past 4 months I haven't use my laptop due to hardware issue. The Express Service Code of the laptop : [protected]. I dialed so many times to dell customer care but not getting proper reply. I am really unhappy about the service/response. Even the technicians are answering with very slow voice and in hindi language instead of English.

Prabakaran Jayaraman

Dell Optiplex 3020 Desktop PC (4th Gen Intel Core i3- 4GB RAM- 500GB HDD- 46.99 cm (18.5)- Linux) (Black)


Dear Rajan,


This email is with reference to our conversation this noon. As discussed, we regret to inform you that we would be unable to help you with the DVD drive replacement on your system. Dell has shipped the system to vendor without the DVD drive and if you have received the system with DVD drive it would have been installed by the vendor. Therefore we request you to contact the vendor if there is any issue with the drive.


Please revert for any further clarification and we will be glad to help you.


Regards

Rashmi LN

Dell | Advanced Resolution Group

Office : +[protected]

My work schedule is 8:00AM To 5:00PM IST Monday to Friday.


From: Rajan Babu [mailto:[protected]@gmail.com]
Sent: Monday, February 01, 2016 11:19 AM
To: LN, Rashmi
Subject: Re: ***Regarding your correspondence to Dell***

I am very disappointed with the way things have happened with my Dell Laptop since I purchased it in March 2015 in terms of the hardware quality and performance of the system. Both have been very poor which is not in line with Dell's quality assurances.

After multiple replacements of hardware parts like touch pad, hand rest, motherboard, keyboard and visits by the dell service technicians still the issues are not getting resolved in which I am wasting my time for each visit.

This time again on Jan 30th 2016 the mouse touch pad is replaced and the technician himself could not work and found faults in laptop to get the touch pad fixed. The problem still persist and I am not sure what should be done to get all issues fixed. Either you CHANGE/REPLACE the laptop completely with a brand new one because I cannot keep following with Dell each month to get things fixed and not getting resolved finally.

I will wait for a satisfactory solution asap.

Mahim Varshney

We are from kalpakkam dell showroom in our own use pc is promblem .In our pc mointer is crashed so please recover the problem as soon as possible

I bought a Dell Inspiron 11 3000 series 3137 from Lalani Infotech, Emall, Kolkata on 8th Jan 2016. As there was some problem with the laptop on 20.1.2015 I contacted Dell India customer care and gave them my laptop's Service Tag: JF4GPY1 & Express Service Code: [protected]. I was told that the warranty of my laptop had expired on 18.03.2015. I was shocked to learn how the warranty can expire before the date of purchase. They told me to contact the dealer and get the warranty updated and only then they will provide service. I also checked the warranty status of the laptop through Dell India website link and there too it shows that the warranty of my laptop had expired on 18.03.2015. I have spoken to the dealer who said that they are taking up the matter with the concerned and the warranty will be updated shortly. Till the time of submitting this comlaint the warranty has not been updated.
Why should the customer suffer for the fault of the seller/manufacturer? I want immediate refund. Please help

Http://www.snapdeal.com/product/dell-optiplex-3020-desktop-pc4th/[protected]#bcr...⇄

Dell Optiplex 3020 Desktop PC (4th Gen Intel Core i3- 4GB RAM- 500GB HDD- 46.99 cm (18.5)- Linux) (Black)
I have purchase online snap deal . we have raise complaint more then times. snapdeal trial mails and attached herewith details also.

my contact no [protected] .

Hi Benjamin,

Greetings from Snapdeal!

Thank you for writing to us and for sharing your concern.

Please accept our sincere apologies for the inconvenience.

We understand that you are facing an issue with your product.

As the product has 3 years manufacturer warranty, we suggest you visit the brand's service center and get the issue/fault rectified. Make sure to carry a copy of the invoice with you for the same.

In case of any further assistance or clarification on this issue, please revert to this email.

Assuring you of our best services always.

Yours sincerely,
Team Snapdeal

i have not getting support del. next time i can't contact you.

i am not purchase next time dell items . i have purchase system full configuration include DVD writer . but can not work dvd rome . we are compliment . more then times who resolve the problems

I have purchased the above mentioned laptop which has keypad issue, the said keypad has been replaced twice within 15 days of purchase, but the prblm didnt solve. The dell has replced the system with the new one, this system now has problem with the "Graphics Card". Now its been almost 2 month tht I am not able to use the system and wasting my time and my money, I have paid 44000 for the system still I am not able to use it and I am suffuring so much of trouble because of Dell.

Hello dell,
my name is ashutosh pandey. i am using laptop dell inspiron 15 3551
and i am facing many problems in it.

Incident details:

1. currently when i restart my system then it takes 4-5 minutes and then boot screen comes again so it takes 4-5 minutes for restarting.

2. sometimes its brightness key F11 and F12 does not work means brightness does n't change using F11 and F12 so it consumes a more battery.

so i called for dell support so i told by dell technician that i have to update my BIOS so i update my BIOS and download some drivers(like- Video driver, Network Driver, Chipset driver, BIOS file) going on your website www.dell.com/support but my problem does not resolve completely.

when i update by BIOS from A00 to A05 from that time restarting takes a lot of time and the time when i had not updated my BIOS then brightness did not change using F11 and F12.

so i again installed windows 8.1
i download all the drivers(network, video, chipset and more for my model)
i update the bios but unfortunately my problem could not be resolved till now.

so i want please check my new system as soon as possible.you can contact me
on my number [protected].
thank you.

Dear Sir,
I want To inform You that Last year i Bought "Inspiron 15R 5521
Service Tag: HX71HY1 | Express Service Code: [protected]" on 7/8/2015

Now i want To inform you that On Claiming accesories warranty The Dell store refused accept warranty Claim He said that Your laptop Is out of Warranty so we cant provide you Any service.
My Charger(adapter) Not working Properly But On claiming Warranty They refused...

I am trying to place order for laptop Model e6540 since last 15 days. talked on phone after passing nos. of instruction on phone but at last no reply & disconneting line .

Dear Dell/ Nikhil/ comexcell,

I am following on this case since more than four months. Initially Nikhil has promised me to get the replacement o[censored]nit ASAP. Later he told me get it replaced after Festival (Deepawali).
Now after Deepawali, Nikhil is neither picking my call nor he is calling back. I have called him more than 25 times in a day n he never responded, nor call back.
Nikhil is keep on postponing this since last three months.Now Imran you are telling me to visit Customer Care again. Despite the fact they tried to repair my laptop many time. They have replaced "Pamrest", Bottom Base, Touch pad, Speakers, Battery Base, etc. Customer Care technicians (in various visits) has opened the entire laptop more than ten time to rectify the problem. Details of most of the calls are attached in mail trail.

They have formatted my laptop three time to rectify the system hang problem, which still persist. Customer care technicians were not able to help me to create recovery media even after three hour session. Than they had sent the recovery DVD for same.

I am fed up with the services provided by customer care. Don't want to call them again and again. Instead of providing the solution these guys are keep on changing the parts every time. Further i don't want to replace the parts of product, rather than replace the entire unit now.

I So either process for change of laptop, or i will complain to higher authorities in DELL for your support till date.


I will case against Dell, Nikhil and comexcell, that both of you are only waste my time . I will see you on court.


Regard

Udit pandey
mo.-[protected]
Service tag- H466D32

My laptop stolen on[protected] from hostel in kunda, jaipur(rajasthan).I has gone to college in morning.After that my laptop is stolen from my room by breaking lock.When i came to room i seen the two laptop is stolen from hostel.One is my and second is my friend priyank mittal.My laptop serial number is dell-3vzvpp1.

I bought a Vostro 3546 laptop on 27 march 2015. I faced a problem around august as it was getting off when moved even a little and on charging sometimes says battery not detected . As i was near a servive center those days i got it repaired and they said it was due to hardware displacement problem. Now for past two months i am facing the same problem. I have called Dell customer care and they told me my laptop is out of warranty as it online says was warranty got over in august 2015 but as per bill its not, So they told me to send a copy of bill to a mail for update of warranty. I did that but even then they didnt updated and told me i need to send a scanned copy as that was a clicked photo. I did that again and even now my warranty isn't updated. I have called Dell around 30 times and each time they transfer my call and i need to repeat the same thing around 40 50 times but they are still not supporting. On 27 march my warranty will get over and service center isn't near me to visit. Please take some against against Dell service and help me as my work is getting affected and i need it to be reapired as it is in on site warranty.