Dell India Complaints & Reviews

I have purchased the above mentioned laptop which has keypad issue, the said keypad has been replaced twice within 15 days of purchase, but the prblm didnt solve. The dell has replced the system with the new one, this system now has problem with the "Graphics Card". Now its been almost 2 month tht I am not able to use the system and wasting my time and my money, I have paid 44000 for the system still I am not able to use it and I am suffuring so much of trouble because of Dell.

Hello dell,
my name is ashutosh pandey. i am using laptop dell inspiron 15 3551
and i am facing many problems in it.

Incident details:

1. currently when i restart my system then it takes 4-5 minutes and then boot screen comes again so it takes 4-5 minutes for restarting.

2. sometimes its brightness key F11 and F12 does not work means brightness does n't change using F11 and F12 so it consumes a more battery.

so i called for dell support so i told by dell technician that i have to update my BIOS so i update my BIOS and download some drivers(like- Video driver, Network Driver, Chipset driver, BIOS file) going on your website www.dell.com/support but my problem does not resolve completely.

when i update by BIOS from A00 to A05 from that time restarting takes a lot of time and the time when i had not updated my BIOS then brightness did not change using F11 and F12.

so i again installed windows 8.1
i download all the drivers(network, video, chipset and more for my model)
i update the bios but unfortunately my problem could not be resolved till now.

so i want please check my new system as soon as possible.you can contact me
on my number [protected].
thank you.

Dear Sir,
I want To inform You that Last year i Bought "Inspiron 15R 5521
Service Tag: HX71HY1 | Express Service Code: [protected]" on 7/8/2015

Now i want To inform you that On Claiming accesories warranty The Dell store refused accept warranty Claim He said that Your laptop Is out of Warranty so we cant provide you Any service.
My Charger(adapter) Not working Properly But On claiming Warranty They refused...

I am trying to place order for laptop Model e6540 since last 15 days. talked on phone after passing nos. of instruction on phone but at last no reply & disconneting line .

Dear Dell/ Nikhil/ comexcell,

I am following on this case since more than four months. Initially Nikhil has promised me to get the replacement o[censored]nit ASAP. Later he told me get it replaced after Festival (Deepawali).
Now after Deepawali, Nikhil is neither picking my call nor he is calling back. I have called him more than 25 times in a day n he never responded, nor call back.
Nikhil is keep on postponing this since last three months.Now Imran you are telling me to visit Customer Care again. Despite the fact they tried to repair my laptop many time. They have replaced "Pamrest", Bottom Base, Touch pad, Speakers, Battery Base, etc. Customer Care technicians (in various visits) has opened the entire laptop more than ten time to rectify the problem. Details of most of the calls are attached in mail trail.

They have formatted my laptop three time to rectify the system hang problem, which still persist. Customer care technicians were not able to help me to create recovery media even after three hour session. Than they had sent the recovery DVD for same.

I am fed up with the services provided by customer care. Don't want to call them again and again. Instead of providing the solution these guys are keep on changing the parts every time. Further i don't want to replace the parts of product, rather than replace the entire unit now.

I So either process for change of laptop, or i will complain to higher authorities in DELL for your support till date.


I will case against Dell, Nikhil and comexcell, that both of you are only waste my time . I will see you on court.


Regard

Udit pandey
mo.-[protected]
Service tag- H466D32

My laptop stolen on[protected] from hostel in kunda, jaipur(rajasthan).I has gone to college in morning.After that my laptop is stolen from my room by breaking lock.When i came to room i seen the two laptop is stolen from hostel.One is my and second is my friend priyank mittal.My laptop serial number is dell-3vzvpp1.

I bought a Vostro 3546 laptop on 27 march 2015. I faced a problem around august as it was getting off when moved even a little and on charging sometimes says battery not detected . As i was near a servive center those days i got it repaired and they said it was due to hardware displacement problem. Now for past two months i am facing the same problem. I have called Dell customer care and they told me my laptop is out of warranty as it online says was warranty got over in august 2015 but as per bill its not, So they told me to send a copy of bill to a mail for update of warranty. I did that but even then they didnt updated and told me i need to send a scanned copy as that was a clicked photo. I did that again and even now my warranty isn't updated. I have called Dell around 30 times and each time they transfer my call and i need to repeat the same thing around 40 50 times but they are still not supporting. On 27 march my warranty will get over and service center isn't near me to visit. Please take some against against Dell service and help me as my work is getting affected and i need it to be reapired as it is in on site warranty.

I know the mail is too long for you to read. So, in short : LAPTOP STOLEN FROM DELL Service Center (attached receipt) and no support- just 7.5K in return to compensate. Problem: The laptop has been purchased by Neha Agarwal (my wife) . There were some problems in laptop mainly BSOD appears after few minutes. We gave the laptop to Dell service center ( Digital Compusystems pvt. ltd., Nehru Place, New Delhi) on May[protected]. They told us they have rectified the problem. 3-4 times we went to the shop, but the problem persisted. Our location was far from our residing place, so we urge them to call us only when whole problem has been rectified or give the laptop back to us if they can't. they gave the laptop to the different outlet of their own and ask us to collect the same.After many calls they used to pick up the phone and when we said we are coming to pick up the laptop they said laptop has been stolen. Now, we again went to Nehru place, after a week they replied (on our regular call/pinging to them) that they can give us just 7500 rs. back to us. (estimating 15K total price of that laptop and 7.5K price as the price charged for the rectification of the problem- they say they had replaced the RAM, hard disk and all- we never had seen it unsure emoticon ) we purchased the laptop in around 2011/12 (don't remember exactly the date) from Aligarh. It costs us around 36K. It was working fine except that BSOD problem. product name: inspiron n4010 service tag: 6LX61Q1 Could you please help us out here? This is something unfair to customer. I have been purchasing so many items of DELL. and Dell service center is doing such things to us. I see you could be of my help.

Dear sir, our organization name "Bharatiya Yuva Shakti Trust". we had purchased 9_DELL Desktop from vendor_"COMPUTER PROFESSTIONAL, near jagannath petrol pump, cuttack, odisha." They are not providing proper services. our two dell systems are not working properly since December'15. so that we are complaining so many times frequently, but they are not responding . SELLER: COMPUTER PROFESSIONAL, CUTTACK, ODISHA BUYER: BHARATIYA YUVA SHAKTI TRUST, JAJPUR, ODISHA. INVOICE NO - 5220, DATED: 19_July_2015(Purchase date) NOTE: please solve our problems asap.

DONT BUY DELL PRODUCTS AS THEY DO NOT GIVE SUPPORT TO THE END USER. I brought a Dell Inspiron model 3537 on 02nd june 2014. My computer would not start (dead) on 04.01.2016. I called Dell and explained the problem and informed them i had a genuine bill for the same and they said they would get back to me. I got a call on 11.01.2016 and they informed me that the dealer from whom i brought the product had purchased it from Thailand and had registered the product in India. Now kindly tell me how is that my problem. I have a genuine bill and the product is a genuine Dell. The Dell will say anything to ward of the warranty. So kindly beware before making any purchases of Dell products. They are worse than the chinese counterfeit products we buy off the street.

I am facing problem with my laptop (dell inspiron 5548) graphics driver update and want solution of it asap so i called dell support so that i can get my graphics driver updated but was very unsatisfied with the tech support guy(soumik dhar) i didnt asked him from where he was calling but i want the higher authorities to take action against him.Unsatisfied due to:- 1.As per telephonic conversation with him i told him the issue what he told that i have to format my laptop without saying that my graphics driver wont update and it will remain same which i dont want(i want my graphics driver updated) 2.He told me to format my laptop by saying it will resolve the issue which helped me nothing. 3.Arguing nature 4.Dont know how to talk with dell customers 5.He has no knowledge at all regarding the laptop 6.Thinks customers as stupid that whatever he will tell we will agree 7.Disconnected my call.

I have purchased Dell laptop Service Tag no 49PB7BS System Type Inspiron 14R N4010 ProductShip Date[protected] With original Windows vista, But due to technical issue i am not able to open due to Windows corrupt, i am have product key ( slip on back side of laptop). I did not receive any windows CD ( i purchased online) Request to send copy of Windows so i install and work on my laptop.

Hi, There is an employee in dell who is just become a Voice and Accent trainer and his name is Patrick Anthony Boaler, he has AIDS and is the training team and i would request your'll to check into the matter as how are you employing people who has such a disease and it may spread to all the employee's, Kindly look into the matter before it is escalated to the next level and it would be put in the media and in the press regarding this matter.

I have submitted my laptop to M/s Digicomp Complete Solutions Ltd, 32A, 1st Floor, Block A, Trust House, Chittaranjan Avenue, KOLKATA-700012 (WB.) under this service request no [protected]. When I submitted the laptop in the service centre all screws are there but when i received then I found that 1 screw was missing. Then I call to service centre immediately but they refused to give the screw. I found also that many scratches are there at the lcd back cover & other places also.

I had a hell of an experience with dell.. I can't believe buying an alienware would be such a painful experience. It was creating a problem when my system was in warranty. I complaint, no reply, having a premium support, I felt like nothing to you people. Now, when the system is not at all working. Can I get some support from guys. Else, I swear I will go to consumer court and go for tagging on social media for this. My express service code: [protected]

Dear Sir, I have purchased a dell battery 6CELL 14R/15R(4YRJH) from M/s Arham Enterprise(Shop No D110 Zanda Chowk Gandhidham) on 01.01.2016. However the back up of the battery is only 1 hr and 15 minutes. I have also contacted the above authorized store but the person say that it is alright. Please provide suitable solution in this case. Thanks and Regards Pankaj Poptani [protected]

Worst experience with dell services - mental harrasment to customer

I am highly disappointed with the warranty services given by you as far. I was in a dilemma that a company like dell will provide satisfactory services to its customer. But i was completely wrong. I dint know about the inner truth of your after sales services. Here is the detail report mention the reason to right you.

I have purchased dell led monitor on "14-sept'2013" (Bill attached) from one your vendor name "bits and bytes" with some special reference to a person name "ashu (Ashutosh)". He has communicated and assured me to get best "after sales services" from dell. And i also had a trust for a company like dell. Later on after a year and half, i have started facing some problem with the monitor, i tried to ignore and thought that it must be some problem with the cables, after few months i have changed my cables but still the problem was there, (Waves on screen from top to bottom, screen shots already sent 3 times to your team on mails). On 11-june’15, i called dell customer care number[protected] and informed one of your executive name mr. Niranjan about the problem, he tried to troubleshoot the problem on line, but there was some technical issue with the monitor. He has assured me for providing best service and raised a complaint (Sr#[protected] on the same day (11-june-2015) and promised to replace faulty monitor with refurbished piece.

I took followup twice with him on email and called so many times to your customer care in order to keep a track of the process. But on the vary 8 th day[protected], one of your executive with name mr. B. Kranthi kumar has confirmed me that the complaint got closed (Without any information/acknowledgement to me). I asked him the reason of not helping me, all he did was apologized and promised me that it will not happen again. Anyways he raised a new complaint (Sr#[protected] on[protected]. I shared all the asked information again which i did shared in my last complaint. (Reason being carelessness of mr. Niranjan kumar m).

I took follow-up with mr. B. Kranthi and asked the status, he said technician will visit your place and verify all the details physically first, than only we will be able to entertain this complaint. (This really shows how much trust dell has with their customers, really disgusting). One technician with name mr. Birju has visited my place[protected] and after he has verified all the details, he took faulty monitor (Along with power plug and all accessories). I am mentioning his contact number for your tracking.

Mr. Birju - 0-[protected]
Mr. Vijay shukla (Reporting person):- 0-[protected]. (Email id - teamleader. [protected]@impact-infotech.com)

Meanwhile, i got an email mentioning the new complaint number 31772643.

On[protected], mr. B. Kranthi kumar has confirmed me; one replaced monitor is dispatched on your residential address with dispatch number - "[protected]". I got confirmation call from do (Dispatch officer) mr. Anuj from number[protected] that your monitor is dispatched and you will receive it with 24 to 48 hrs. But the way he communicated to me was very rude. He made me feel that he is obliging me.

Next day i have received replaced monitor and after installation, i came to know it’s a faulty one. I have mailed to mr. B. Kranthi within 20 mins that i have received faulty monitor (So many tiny white spots was appearing in bottom side of monitor and spotted a light black spot on right side at bottom) and attached snapshots for his reference but got no revert from him. Next day i called customer care and informed him for the faulty replacement. They have promised to arrange technician visit again at my place to physically cross verify the problem am facing with monitor. (Ref #[protected]

Mr. Om prakash has promised me to escalate this to high priority and send an email to back end team. He has apologized again and confirms me with reference #[protected]. But again an example of taking customer lightly, that reference number got replaced with new fusion id[protected]Due to delay on acting on that complaint from your side) with same sr#[protected]. Even after i followed up on 30-6-15 with mr. Omprakash ji and asked the reason for delay. Again due to his careless that fusion id got replaced with new 31772643 on 1-july'15.

Ms. Rabia sultana called me up and confirms all the details from me and promised again to personally follow-up and solves this complaint on priority. But even after i had to followup with her twice on email regarding same.

Anyways, one replaced monitor finally got deliver to me today (5-july'15) after putting this much efforts, but the moment i install it, i again find the same problem with screen again and power button was also malfunctioned. And this time i have returned the same led monitor with the courier person (Mr. Ravi from flight dispatch).

Can i ask you guys why don't you cross verify the replaced model before dispatching it. I am very much disappointed and furious now due to following reasons which i have faced in your after services-

1. Delay in your process
2. Very poor response
3. No acknowledgement to your customer (For tracking).
4. Careless of your executives.
5. No proper and correct verification of monitor before dispatching it.

Meanwhile technical team head mr. Sunil ji has also assured me for getting the right replacement and clearly mentioned me that this time (As per his commitment) there is a chance (90%) that i will receive upgraded one. But what i received is the same faulty monitor. Also, even after mr. Sudhir ji also assurance the same.


Later on, i had called on customer care on 9-july and had talked to mr. Suresh, and i explained everything to him later, i have asked him to transfer the call to mr. Sudhir ji. But even after insisting so many times he dint transfer the call and later on he finally transferred to a person mr. Abhishek (Floor-supervisor) who has promised me that mr. Sudhir will revert back in next 24 hrs. I had waited for all the day but got no revert from him.

Later i got a call from mr. Mohan on 10 july at 8:55 am, saying that he will handle this case and will revert by eod. I waited for 5:30 pm that day and called back to customer care, (Because i knew that after 6 pm, team will go offline and will have to wait further for next day). Than ms purnima has received my call and rudely transferred it to mr. Sudhir ji. Later on mr. Sudhir ji has denied all his commitment which he had given me at the time of 3rd replacement.

Later at 7 pm, mr. Mohan called and confirmed me hat on monday he will take approval from their higher authority and escalation team will call me with a decision.

Got a call from ranjan on saturday (11-july’15), he told me that he will technically check that piece and confirm me on saturday itself but no feedback from him.

Chayya shri (From wipro team - 3rd party of dell) has ringed me up on 14-july’15 around 12 pm and confirmed me on call that you will be getting dell ultrasharp u3014 model by tomorrow (15-july’15) till afternoon. I was waited till that time and called her back, (Initially her number dint connects, i tried so many times) i called chhaya and asked her the status, she said, she will ring me back. Than after i got a call from chhaya and she has denied to tell her second name. Later on i called her again and asked her to transfer my call to your senior concern person. She took mr. Nilesh rao on line and he has confirmed me to ring me back once he will get the courier details of my consignment. She has given me acr number ([protected]) as a proof for her commitment. I asked more details, than she told me that back-end team has raised this complaint number mentioning that there is a replacement of 21 inches monitor with 30 inches (U3014) model.
 [protected] (Disptach number/complaint number) – u3014 model.

I have taken follow up with mr. Kanishk and fairoze along with ms. Aishwarya patravali on 15-july at evening, got a revert from aishwarya confirming me that our team will contact me today (16-july’15) and will confirm with the progress on the same.
Later on at 1:30 pm i have called dell customer care support and i had a word with mr. Syed and he has promised that back end team will revert before 4:30 pm. But as usual no one reverts me for the same, later i again called customer care and mr. Syed answered my call again and all he did was apologize. Later on he put me on hold for around 30 mins and came back with a feedback that i will get a response from “anamika mewari” from escalation team, and she will revert you asap. Later anamika mewari (Escalation specialist) called me up and asked all the details. I took ms. Chaya on line and anamika conversed with her.

Anamika was such a rude employee, instead of that she confined me with her option saying that the option that you have provided earlier is not possible and i can’t allow you to go on it. I further connect my vendor (Mr. Ashutosh from where i had purchased dell led monitor) he also requested a lot but ultimately, she dint approve and behave very very rude. Her attitude was so bad that a customer like me would never even try to talk to him again and never deal. Later on she told me if you want i can disptach the same refurbished monitor, otherwise i cant help you in any means. She made me helpless.
Neither you/ your team is helping me nor you are transferring call to some higher authority. I must say you have mentally harassed me for more than a month, and in terms of commitment, its all fake and different from each and every individual.

Anamika has denied with the commitment which her team has given me 4 days back. She doesn’t even know how to deal with a customer. Chayya has committed so many times for dell ultra sharp (U3014) monitor to get dispatched on my address and i have confirmed from her 3/4 time on call. Also i have confirmed the same from mr syed from call centre (16-july'15) regarding dell ultrasharp u3014 model acr number-[protected], he has also assured me to get the same. (Audio clip attached).

On 17-july’15, i called ms. Aishwarya and asked her help me in this case. He has given me extension number of mr. Amit and mr. Sabrinath. Later i connected with mr. Amit and he has requested me to take this dispatch which is already created by anamika (Escalation team) on 17-july in morning. And he give me his words that if you still face any issue regarding this than he will personally involve himself in this case and try providing me upgraded version of led monitor this time.


Mr. Anil from do has informed me on the same day (18-july’15) at 4:30 pm that same model is dispatched [acr number - [protected] (Tracking number[protected]] courier name is flight dispatch. He told me to wait till monday/ tuesday to get it deliver.

Its 20-july’15 and i am waiting for the call from courier team, mr. Sarfaraz called me up and acknowledge me that your led will get deliver to you on 22- july’15. Again fake commitment from anamika and her team. I really pissed off waiting for the fake commitments and all. I again have to wait till next 48 hrs. For led to get it deliver at my place.

I got my 4th replacement on 20-july’15 and it was shocking to see that dell has again sent me the faulty piece. This time the display of monitor was okay but the fitting (Between screen and back cover of monitor) was not proper. I can see a small gap from right hand side, top to bottom. The fitting/packing of monitor case was so loose.

This time dell has prove that the team is very careless in handling their customers. It was me who has observed this otherwise it could be ignored by other customers, in case if they don’t pay attention onto it.
Later i had a word with dhl courier company and mr. Amit kumar (Manager - dell department) (On 20-july’15) and i have again escalated this problem on phone.Initially person from dhl mr. Nilesh is not ready to accept the fault and was continuously forcing me with his words that the monitor has no problem. Later after amit kumar has involved mr. Sudhir (Immediate manager) and he has asked to dispatch the same model again.

On the same day mr. Sarfaraz called me up and asked what was the exact issue which i am facing, i have clearly mentioned him along with sending the snapshot on email. Later he has revert me that he will going to dispatch a test monitor tomorrow (21-july’15) and will surely send some technician to my place to cross check and verify the earlier piece with test monitor.


Later on on the same day i. E 20-july’15, i got a confermation call from mr. Anuj (Dispatch officer) and confirmed me with my 5th replacement of same model. (Acr #- [protected]).

I have got my 5th replacement of monitor today (25-july’15), i have received the consignment with a delay of 3 days. But there was no technician there. I tried to contact mr. Nilesh (#-[protected])/ chaya (#- [protected]) and asked to send technician at my place. Later they have arranged the technician visit on 26-july in morning.

I find that test monitor is working good and there is no space between the screen and back cover of the box. I told this to technician and he has allotted me that test monitor (Of same model s2340l) to me on the same day after taking confirmation from mr. Sarfaraz.

See what i want to tell your tell is if you have committed to get upgraded monitor (Dell ultrasharp u3014) by one of back end person (Ms. Chayya) and later conflicting it saying that it was a wrong commitment from our side. This is something which really annoyed me.

Reference number (Acr #) of dispatched from dell (Till now)-
1st dispatch acr number-"[protected]"
2nd dispatch acr number-[protected]
3rd dispatch acr number-[protected]
[fake commitment from dell (Chaya) acr number – [protected]]
4- dispatch acr number - [protected]
5- dispatch acr number - [protected]

This time be very clear - i want a monitor which is not defective or faulty.

I have attached screen shot of-
1. Bill
2. Courier dispatch copy (Where i have mentioned that i have returned monitor)
3. Repair order form.

Hoping to get it solved within 24 hours. Feel free to reach me on my cell number (0-[protected]) anytime.

Is your company makes policy for your customers or against your customer? Appealing last time if someone/ higher person can help me in getting the right commitment.
I guess no one among you and your team is able to help me out for this complaint.

Let me know if i have to knock the door of consumer forum or take help from legal adviser to get proper response from your team.

Senior manager contact details-

Mr. Sabrinath[protected][protected]@dell.com)
Mr. Amit (Manager)–[protected]Email id - [protected]@dell.com)

More information (Executive to whom i had a word)-
1. Bhanu
2. Om prakash
3. Ravi
4. Purnima
5. Niranjan
6. B. Kranthi
7. Mohan
8. Abhishek
9. Sudhir
10. Anamika
11. Sarfaraz
12. Amit (Manager)
13. Aishwarya

 raina – wipro ([protected])
 rohini (From dell faulty department)- new delhi ([protected])


Reference number (Acr #) of dispatched from dell-
1st dispatch acr number-"[protected]"
2nd dispatch acr number-[protected]
3rd dispatch acr number-[protected]
Chaya acr number - [protected]
4- dispatch acr number - [protected]
5- dispatch acr number - [protected]

Dell email id:-
[protected]@dell.com
[protected]@dell.com
[protected]@dell.com
[protected]@dell.com
[protected]@dell.com
[protected]@dell.com, [protected]@dell.com0

Hi, Dell service center people are Chor. I had problem in my laptop I called service center, They told me that for non warranty I have to go another center . I went there and gave 5000 rs for repairing my laptop. Again in 25 days I had the same problem then I went to original service center there was 1 person named Sunil he told me that he own that another center. They took my laptop and told me that they will repair it in dell center itself. Again after 1 month they gave me back my laptop but now the climax is They changed my hard drive which was working fine to an another a Hitachi hard drive and other than that they stole my WEBCAM hardware as well because currently it is not working. Now my laptop is a complete mess without original WB hard drive and web cam .Even these authenticated service center steal the thing from your laptop and you will never know about it. They wont even let you know about it and if you are a non technical person than you will never know. Dell service center has broken my trust and I believe they have done it with many people. They even took my receipt from me so that I cant file a complaint against them. my bad. I hope dell will take action against such person because they making fool of people. They have changed many things in my laptop even my service tag has changed and I dont know what is this all. I will sell my laptop to some dealer because I dont want to use dell laptop any more and will suggest people to never go to their service center. They steal the originals parts. Date I submitted my laptop is around 7 Dec 2015. They have respired my laptop but original parts are missing since I am a software professional and not an illiterate person I knew what all has happened with me.I only have the invoice of another center which is linked to dell center. I am attaching the slip which contain the number of person who has this center and working in dell authenticated center as well and they stole my hard drive and webcam and took 5000 rs from me as well in dell authenticated center which is in front of RAJ Cinema sec 14 Gurgaon .

There is a vertical lie on my screen which shows up whenever it wants and disappears whenever it wants. Also, some of the keys on the first two lines of the keyboard make weird sound when pressed. Out of the two speaker outlets, sound comes from only one.

Here's my terrible experience with Dell and their customer care service. On 24 October, 2015 I bought the Dell inspiron 3542 (CI5/4/1TB/2GB/WIN8) and I have not been able to use it without an issue for even ten mins at a stretch, for the last three months !!! Despite two painfully long re-imaging sessions at the "Dell Exclusive centre", the laptop takes 45 mins to boot and an average of 5 mins to open a 5 slide presentation. Dell is "unwilling" to replace the machine and offers sales solutions as an alternative. As someone who has owned an Inspiron 1464 in the past, without a single issue, I am highly appalled this time ! I am disappointed and shocked at the response to my issues, and believe my expensive laptop purchase is a complete waste!!! Can't wait to sell it and move to a Lenovo! #dell #sad #badcustomerexperience