Dell India Complaints & Reviews

Hi I am having problems with laptops, contacted local service centres, there has been no response and nobody is anwering to my phone calls. What is the number to contact, whom should I approach. Please suggest

I bought a new dell laptop inspiron series core i5 (5558) a month ago and have been facing issues with touchpad since. The touchpad doesnt work properly and my cursor hangs a lot. This problem startet a week after i purchased the laptop. Also when i connect the mouse, the cursor is irratic ie it clicks on random stuff and opens it by itself. I contacted dell technical support but all they gave were some random instructions which failed to help me in any way. I have contacted them many times but they never sent anyone to adress the issue rather claim it might be a virus issue. I have an antivirus installed already and already had my system rebooted twice, and i know its not a virus. I want DELL to replace my faulty laptop or give me a refund! worst laptop company ever!

I purchased dell inspiron 15 series laptop on 29-jun-2015 and applied for dell back to college offer i got the gift voucher that are and status of my warranty on dellbacktocollege.com is also sucessfull but when i check it on dell official website it is not showing the extended warranty i contact so many times to dell but the reply was it will take some time but not i was 5 months and issue is not resolved.

Sir/Ma'am, My express service code is [protected] My machine tag is 2734QX1 My brother purchased an extended worth Rs. 6000/- in 2013 for my dell laptop 2734QX1. I already had a warranty till 2014. After which the extended warranty supposed to carry forward (till December 2016). Order no:[protected] Salesperson: Mr. Karthik Pathak It seems that Dell has updated the warranty for some other machine and not 2734QX1. We checked for the warranty status after one week after its purchase and Mr. Karthik assured us that it has been updated. I am attaching the invoice and the converstation that occured between my brother and Mr. Karthik, ================================================================================...⇄ [protected]@dell.com 12/18/13 to siddharthsagar., me Sir The warranty has updated now. Thank You for your cooperation. The Order Number is[protected] Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Wednesday, December 11, 2013 7:44 PM To: Pathak, Kartik; Medha Subject: RE: Fwd: Dell Warranty Extension : Festive Offer Karthik, Please confirm the status of the request. I checked online the warranty status for 2734QX1 and it still says one year period. I I remember it correctly it's been a week since we spoke On Nov 26, 2013 4:49 PM, wrote: Dear Sir Thank You for the Payment. Please find your Order Number. 26479532 The warranty will be updated in 10-12 working days as per your ordered amount Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Tuesday, November 26, 2013 10:33 AM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer It is highly unprofessional on your part to not to reply to my message. It's been two weeks and I don't see any thing tangible being done by you to close this warranty extension request. Get back to me ASAP! On Nov 25, 2013 10:47 AM, "Siddharth Sagar" wrote: Karthik, please reply. On Nov 22, 2013 3:35 PM, "Siddharth Sagar" wrote: Credit card On Nov 22, 2013 3:17 PM, wrote: Please confirm your Mode of Payment Credit Card/ Internet Banking ( Savings account) From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Friday, November 22, 2013 3:16 PM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer Please send me your extension number to which I can call you and make this transfer On Nov 22, 2013 3:05 PM, wrote: Dear Sir The same has been informed that the warranty will be carry forward to your current warranty From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Thursday, November 21, 2013 12:48 PM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer And what about my question regarding total warranty period? I.e my second question in my first email to you On Nov 20, 2013 3:08 PM, wrote: Dear Sir You can surely make the payment on behalf of your sister. So I request you to Please proceed further and make it by Friday as the offer is expiring on this Friday. Also for the previous issues, you need to contact the dell customer care Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Monday, November 18, 2013 2:03 PM To: Pathak, Kartik Cc: [protected]@gmail.com; p_chauhan; Medha Subject: Re: Fwd: Dell Warranty Extension : Festive Offer Hi Kathik, Any update? On Nov 18, 2013 12:03 AM, "Siddharth Sagar" wrote: Hi Karthik, Thanks for your mail. I would like to buy 2 year Inspiron laptop warranty. I can make the payment tomorrow morning, I just had couple of questions: I had a Dell machine (DTRR2BS) in my name (Siddharth Sagar) in 2010-11 I tried to get a similar warranty extension. My father (Mr. D.R. Sagar) made a money transfer but no services was provided to me (till date). Apparently the machine was in my name and father made the payment. For this reason your system didn't pick it up. Could you confirm that it doesn't happen again? Similar to previous case, I will be paying the bill but the machine is in my sister's name (Medha Sagar). Second, this extra year of warranty will be in extension of what we currently have i.e. 14 months of warranty. In a nutshell, we'll have 14+12 months of warranty and not 24 months. Could you please confirm this? Lastly can you please connect me to concerned person who can help me with my previous issue? Thanks, Siddharth Sagar +91-[protected] [protected] Forwarded message[protected] From: Medha Sagar Date: 11 November 2013 14:59 Subject: Fwd: Dell Warranty Extension : Festive Offer To: Siddharth Bhai [protected] Forwarded message[protected] From: Date: Nov 11, 2013 11:27 AM Subject: Dell Warranty Extension : Festive Offer To: Cc: Dear Medha/2734qx1/[protected] This is with regards to the request for warranty renewal. Following are the charges as mention as per system models. For Inspiron Notebooks Tag - Inspiron Notebook 2 Years In-Home Hardware Services after Remote Diagnosis + Premium Phone Support 3, 999.00 2 Years In-Home Hardware Services after Remote diagnosis + Premium Phone Support + Complete Cover Accident Damage Protection 5, 999.00 Inspiron Desktop 2 Years In-Home Hardware Services after Remote Diagnosis + Premium Phone Support 2, 999.00 Terms and Conditions: 1. Validity of this quotation is for 7 days only. 2. Once the current hardware/parts problem is replaced, defective to be returned back. 3. Only DELL hardware products/components are supported. Dell will not be in a position to accept part orders. 4. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. 5. 24x7 Support available. 6. Batteries and other consumables are not covered under warranty. 7. Payment Terms: 100% in advance. (Options below). 8. Kindly provide the road permit form for parts where ever required at the time of delivery. 9. XPS/Alienware notebook warranty can only be extended maximum of 3 years from the date of purchase. 10. Inspiron Notebook & Desktop warranty can only be extended maximum of 5 years from the date of purchase. 11. Complete cover warranty can only be offered if the system currently in complete cover. NBD cannot be upgraded to complete cover. 12. Rs.1000 recertification fee will be applicable if the system is currently out of warranty. 13. XPS/Alienware Desktop warranty can only be extended maximum of 5 years from the date of purchase. Payment options: 1. DD in favor of DELL India Pvt. Ltd. Courier the DD to Attn: Kartik Pathak C/O Dell India Tech Support, 1st Floor Dell International Services India Pvt. Ltd. Vipul Tech Square, Sector Road, Sector 43 Gurgaon, Haryana- 122002 Payable at Gurgaon. 2. Credit Card payment accepted Diners and Debit Card not accepted. 3. Online Transfer/Cash Deposit/Electronic Funds Transfer: Beneficiary Account Name : Dell India Pvt. Ltd. Account # : [protected] Bank Name : CITIBANK NA Address : Prestige Meridian II MG Road Bangalore – 560 001 Swift Code : CITIINBX MICR # :[protected] IFSC code (for NEFT) : CITI0000004 Account Type : Current. Note: For warranty quotations, where tag has not been transferred, please write an email to [protected]@dell.com for the transfer of the system to the India database. Thanks & Regards DELL

Sir, my laptop is not booting AND CD DRIVE ALSO PROBLEM thats tag no 8Z474Y1, and service code is [protected], MAC F01FAF1EB932. CELL : [protected], [protected]. please solve the problem as early as possible.

Laptop Latitude 3440 is getting shutting down intermitantly. Dell first told to change battery, I placed new battery but the problem is same and in increasing side. But no one is attending the problem physically. They tried telephonicaaly but nothing was solved.

Dear Sir 1. The Lap top Inspiration 3421 with above service tag was purchased on[protected] from Reliance digital. (Scanned copy invoice attached) for my daughter Sunayana. 2. Service warranty has been extended for two more years by payment of additional amount of Rs.3667/- ( Pl see the invoice). 3 Encountered warranty problem on earlier service request. 4. requested to extend warranty as per invoice condition and confirmed through mail warranty has been extended. 5. during recent service request found warranty has not been extended as agreed. 6. The warranty has to be extended up to[protected] yr from purchase date. Immediate extension required since the laptop is dead and service request has to be made. SuryaNarayan Pati [protected]

Greetings, Hindge not fixing propely. Expecting you guys to help out the customers! Service Tag: 799RJ22 One month after i purchased my laptop i found closing/opening my laptop was tight and something was blocking. i took it to the authorized dell centre where i bought the laptop. They said that it is working good and it would be alright in a course of time. Few week backs i noticed that there was a crack developing near the hindge. I took it to the service centre and they say that it will not be covered under warranty. I bought this laptop with additional warranty. It is not a physical damage. please tell me why it is not covered under warranty. I do had accidental damage care till novemeber 20th 2015 There was huge floods from november end till now in chennai. Entire world is helping out its customers to have better experience with the brand. You guys could cover this as a one time courtesy even though it is not my fault. It should actually be covered under warranty as the hindge inside is not broken only the outer part has cracked which i intimated earlier considering the fact that i have extended warranty and accidental damage is recently got over and floods over chennai was the reason why i could not get there early. please help me Regards Ashwin Dev CSAT - International Training Specialist Groupon India pvt Ltd. Consumer Protection - Badge # 377/2003 Ph# [protected]

Dear sir, Warranty not yet provided please solved my problem this week or else I am forced to take help of Court- purchased Dell Inspiron 3148 on 16 August 2015 under -Independence offer for the necessary procedure were completed and my case was approved and the money was deposited my " Independenceoffer" registration number is[protected]

Hi I have purchased a Dell laptop from Croma in the year 2013 ever since they started playing with my life.There was a liquid display damage on the touch screen so they replaced the laptop in 7 days.After that the real pain started.Almost every part o the laptop changed.Mother board twice, speakers twice, touch screen once, wifi- once, touch pad once, hard disk twice, CD-ROM once, USB ports-once, Heat sync-once.After a decent struggle for 8 months they replaced the laptop with another.And nothing has changed even after.Almost every part is changed once.And there was a huge lag on thr laptop for which they replies it is expected in the low end configuration laptops.A laptop that is of 4 Gb ram, 500 GB HDD, core i3 3rd gen processor is a low configured laptop?And they say windows 8 or 8.1 will run with lag!!If that is the case why is it even coming with pre installed? After much struggle they replaced it again with a refurbished laptop.Now here comes the biggest problem.The screen starts blinking, wifi drivers cannot be installed(throws an error)Touch screen not working, system lags.Surprisingly when i called the customer care to report the issue they said my system is already out of warranty(I got this replacement ion October, As per my previous laptop's service tag warranty is available till December-2015).fInally i decided to go to consumer forum and asked them all the complaint numbers for which they said they dont have as the laptop is returned.THis company is showing me live hell every day .Need a solution for all the harrasement thye have shown me

I had bought dell S2216h series monitor on 9th october 2015. After receiving the monitor i discovered that it had manufacturing defect in the monitor. Dell customer care and support team confirmed my monitor. My complaint was register on 15th oct2015. Accordingly as per my conversation with dell executive monitor was supposed to be replaced. The process of dell replacement was taken and new monitor was supposed to be process in two weeks after my complaint registration. 4th nov 2015 my defective monitor was picked up and one week after it i was assured to replace the monitor. However this issue was still pending from dell till 4th dec 2015. On 4th dec 2015 to close this matter i asked for refund since dell was able to process me new monitor. Dell assured me my money will be credited in 2 days from 4th of dec2015. However i am still receive my money and Dell support are only giving me assurance. Dell Monitor replacement and money refund management is inefficient wasted my complete two months in replacing the defective monitor and now delaying money refund also. I wish to get my refund and close this issue.

Our computer CPU is not working. If I contact customer care toll free number no response. We brought our system 4 months before only. Service tag 78MHG32 express service tag [protected] Mfg Date : 20141209. Please contact in [protected]

I purchased Dell laptop Inspiron 3543 in October, There are Wifi Issues and suport is not able to resolve it. I am facing huge inconviniece

Hello, I purchased a new Dell Inspiron 3542 15.6-inch Laptop (Core i3-4005U/4GB/500GB HDD/UBUNTU/Intel HD Graphics 4400), Black on 15 october 2015. It has problems with the wifi dropping out or not connecting and the battry backup is null even after full charged. Also fault in the motherboard. It doesn't work properly. Now I stuck with it and it is almost impossible to use. Please replace this machine. Regards, [protected]@gmail.com

Dear sir Dell Complaint id:[protected] Kindly note that I am Pankaj V. Makwana At A. 14 Om nagar society Near A. T. D. College At. Po. Ta. Bayad Dist. Arawalli Contact no. [protected] Purchase the dell laptop : on the date of 11/11/2015 on dipawali day at the time of 18:35:50 Product detail : Dell laptop 15.6 Model 3542-4i3 Serial number 1K8GL52 inspiron 15 3000 series Express service code [protected] From the store Reliance Retailed Alpha one mall Vastrapur. 380054 Ahmadabad Gujarat Store phone [protected] Dear sir Please to be noted that when I start the laptop first time on the date of 11 /11/2015 at home I found the cracking noise at left side speaker and volume is too low comparatively other same model. I fell that this product could not be proper check at the company quality end. Next day I contact dell customer care service and talk with Mrs Jaskirat kaur for product replacement. She said me that you contact to store were you purchase they do. And she contact me at 5 o'clock But no response then next day another time I contacted dell care Mr Shakti singh. After long conversation in short that he says the policy of company towards the reliance shop person He also conferring to reliance person Mr Hitendra tiwari. They both arguments on seven day replacement policy. Then after Mr Shakti said to that our technician decide that problem is there or not. That after processing came on. After 4 days no one come to my house. I took up the lap top to reliance store. They give me answer that in 4 days D. O. A. Process come up and they inform. After that next day dell technician came and they realise that problem is there. He contacted to dell care. So many care person contacted to me and tell me replace the speaker but I don't want to replace the speaker due to I purchase new laptop and it is already flouted. So dear sir look into my matter and replacement of my laptop. I am so irritated from this total process. Please sir do the needful at earliest. Also this mail copy summit ed to reliance retail limited. Please help me. Thanks and regards. Pankajkumar

Dear sir my dell inspiron 5547 series laptop have a hardware problem from 10th of november my laptop is not working and when i call dell customer support they only say we will fix it next working day but they did not resolve my problem of harddisk of my laptop since 10th and now when i call them they cut the phone express service code of my laptop is :- [protected] problem:- harddisk not working and i want to replace it as soon as possible so that i will use my laptop

My laptop has been stolen so I filed a police complaint (FIR) and send them to dell with my original purchase details but one guy keeps on saying that I need to go to retailer and collect the original bill from where he has purchased . if I would knew that then I would have purchased from the dealer itself I woundt have purchased from the store ...

DearSir it the information agents the DELL EXCLUSIVE STORE The owner of MR.AMIT GOYAL and his staff misguide to your product DELL TABLET (service tag no. 2B4YW22, DP/N 04W6XH) It is the EMI no. is [protected]. Sir i buy your product on date 02/12/2015.but i want your dealer about that type of device witch are use mobile as well as tablet with connected with keypad.when i was buy your company product his detail mention above so Mr Amit said to me that the all the facility are available in this device.. but it's n't. when i reach at home with this device they had not accept any keypad and OTG cable... i came back to the store on date 04/12/2015 and told him that that's not working.. but they said me that it's not our problem.. they give me customer care no.. and a person mob no. name is Mr. Suresh (mob no. [protected]). i talk with Mr suresh about this problem then he said to me directly it's not tablet you can use this product like a phone keypad and OTG cable will not accept by this device.. After all that i was totally shocked about know of that. Mr suresh said to me that you reach on the dell showroom i will talk with Mr. Amit goyel. after talking with Mr Amit he not talk with me.. i called him back he can not receive my call. Mr Amit said to me that that peace will not be changeable and not be refundable . i told him it's not use in me so please take it and sale it. but he is not cooperate with me.At last please check this mail and revert as soon as possible . i wish to only that please change my product according to my facility. regards.. Vikram chand mob no is. [protected]. city kotkapura distt faridkot 151204

Dear Sir. I Have purchase Dell Monitor before 4 months back. The horizontal line coming on monitor. I have given complain before 5 days. but there is no action has been taken. my request no.[protected] Monitor no. CN-0657PN[protected]F-30PB. Please take care Suraj Hospital Sun Palm Building Sector 15, Palm beach Raod Sanpada Navi Mumbai [protected]

On diwali 10th of November I bought my dell inspiron 5558 and as diwali offer a wireless headphone had to be given on buying an intel core processer laptop I have a laptop of core I5 .The shopkeeper said that an email had to be sent within 15 days on 7th day I gave the email with all the details required the shopkeeper said it will come in 3 to 4 days but the email was sent on 17th of november andtoday is 4 december and till now it has not came .I as a coustmer did not expect this from dell before this also I bought 2 laptops from dell