Dell India Complaints & Reviews

I have purchased a DELL laptop vide order ID:OD[protected] and Invoice No:Invoice No : # BLR_WFLD[protected] vide [IMEI/Serial No: 4K6X612 ]. Now the power button is not working, we are unable to using the Laptop hence please advise us in this regard. Regards Pavan Kumar [protected]

Sir I have purchased wireless mouse and keyboard together recently.. But now mouse stopped working even I'm not able to find your service center so I could lodge a complaint for that. Thanks

- Placed an order for Dell Laptop (Inspiron 13 7348 2-in-1 Laptop ) through Dell seals person. - Dell India Placed order with there official On-line dealer Compuindia (www.compuindia.com). - Order Date 2015 Nov 30th - Order Number #[protected] - Order is accepted my the Compuindia. - Drooped the cheque on the same day (2015 Nov 30th). - The payment got credited on 2015 Dec 3rd. - Shipment created by Compuindia on 2015 Dec 7th. - Order is Delivered on 2015 Dec 10th. ** The delivered Laptop is and Used, repaired Product. ** Informed on the same day to Compuinda and to Dell india ** Compuindia accepted the delivery was wrong. ** 2015 Dec 16th i received auto mail for Ownership transfer as the order was through compuindia. ** In the auto mail Dell/Compuinda tagged the Used Laptop Service Tag ID to My Order Number for Ownership transfer (that mean i am the owner for the Used Laptop which is delivered on my new Order) ** till today 2015 Dec 27th, no conformation of new laptop delivery ** Still Dell is asking to take the ownership of the Used laptop and then they can replace new Laptop. ! ! - Now Dell is not supporting as the delivery and Order was with Compuindia ! ! - Compuindia is not responding Properly as the Order was not directly from me (It was from Dell India for Compuindia) ! ! - i cant raise concern to Dell India as the the on-line Dell Support need Dell order number which i dont have as the order is with Compuindia placed by Dell sales team, so not possible for me to raise a concern directly to Dell ! ! - my order placement was with dell officials from Dell India from then also no support ! ! - its going to me one Month after the Order placed, no genuine support.

I have complaint to Dell regarding my Laptop's damaged screen for replacement and also paid full amount for hardware and service (Prepaid). I received the part on 21st Dec 15 but still engineer not visited to replace the screen and when I called to Dell regarding this they said that there is no complaint registered for this case. Kindly sort it out. The guys to whom I have talked about this are Ashim Amitav Das (Dell | Centralized Document Team Email ID: [protected]@dell.com) and Pushpkanth R (Inside Sales Representative Dell | ATG Spares, India PLE) and Sanhita Nagle. But still not get any revert neither positive nor negative from them even Puspkanth provide me his number also but he is not answering the calls.

I had purchase a dell inspiration laptop bearing model no 11x[protected] from lalani inf etech city, 6 g c avenue, kolkata-13 on 12/9/2014 vide delivery invoice no-etc/ti/14-15/01964.Please note that after using a year the battery of ehe laptop totaly exausted. Despite my search the above model battery is not available in the market.I request you to kindly provide the name and phone no of the dealer wherethe same id available with price.

I got dell 5558 full HD 2 months ago, i which graphic was not at all working, i fought with dell and got a new laptop at last. Which took almost 30 days long this was too worst. After i got replacement the new laptop was 5559 as they discontinue 5558. the replaced laptop 5559 is dead slow nothing is working in this laptop. Another fight starts :)

When i pluged my charger with laptop this is not work charger lihght is show on but my laptop in not charge i charge unother charge then charge

Sir/Madam, A couple of months ago, I complained a problem stating my dell monitor to helpline. This happened around half-one months after the purchase. The problem was ... There was a thin strip of line running longitudinally from one side to other.At the beginning there was only a strip and now it has grown into a wider line parting my screen. I sent them mail and also a call They said that the complaint is not included in their list of replacement. I bought it on 11th april 2015 Monitor:Dell E1914Hc, 19-18 inch, black colour s/n:CN-0657PN-64180-4AJ-36TB REV A00 my mail :[protected]@gmail.com ph no:[protected] I confirmed from the dealer that this problem was usual and the replacement was done in time .. But I did'nt get any such response...

Don't believe in Dell service anymore..they don't deserve our trust.. Evident deterioration in service quality. Extremely poor response and escalation of issues

Upto now i didn't find that now i see that my laptops keyboard is not attached properly and it always shakes and gives sound when i was typing

Hi I am having problems with laptops, contacted local service centres, there has been no response and nobody is anwering to my phone calls. What is the number to contact, whom should I approach. Please suggest

I bought a new dell laptop inspiron series core i5 (5558) a month ago and have been facing issues with touchpad since. The touchpad doesnt work properly and my cursor hangs a lot. This problem startet a week after i purchased the laptop. Also when i connect the mouse, the cursor is irratic ie it clicks on random stuff and opens it by itself. I contacted dell technical support but all they gave were some random instructions which failed to help me in any way. I have contacted them many times but they never sent anyone to adress the issue rather claim it might be a virus issue. I have an antivirus installed already and already had my system rebooted twice, and i know its not a virus. I want DELL to replace my faulty laptop or give me a refund! worst laptop company ever!

I purchased dell inspiron 15 series laptop on 29-jun-2015 and applied for dell back to college offer i got the gift voucher that are and status of my warranty on dellbacktocollege.com is also sucessfull but when i check it on dell official website it is not showing the extended warranty i contact so many times to dell but the reply was it will take some time but not i was 5 months and issue is not resolved.

Sir/Ma'am, My express service code is [protected] My machine tag is 2734QX1 My brother purchased an extended worth Rs. 6000/- in 2013 for my dell laptop 2734QX1. I already had a warranty till 2014. After which the extended warranty supposed to carry forward (till December 2016). Order no:[protected] Salesperson: Mr. Karthik Pathak It seems that Dell has updated the warranty for some other machine and not 2734QX1. We checked for the warranty status after one week after its purchase and Mr. Karthik assured us that it has been updated. I am attaching the invoice and the converstation that occured between my brother and Mr. Karthik, ================================================================================...⇄ [protected]@dell.com 12/18/13 to siddharthsagar., me Sir The warranty has updated now. Thank You for your cooperation. The Order Number is[protected] Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Wednesday, December 11, 2013 7:44 PM To: Pathak, Kartik; Medha Subject: RE: Fwd: Dell Warranty Extension : Festive Offer Karthik, Please confirm the status of the request. I checked online the warranty status for 2734QX1 and it still says one year period. I I remember it correctly it's been a week since we spoke On Nov 26, 2013 4:49 PM, wrote: Dear Sir Thank You for the Payment. Please find your Order Number. 26479532 The warranty will be updated in 10-12 working days as per your ordered amount Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Tuesday, November 26, 2013 10:33 AM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer It is highly unprofessional on your part to not to reply to my message. It's been two weeks and I don't see any thing tangible being done by you to close this warranty extension request. Get back to me ASAP! On Nov 25, 2013 10:47 AM, "Siddharth Sagar" wrote: Karthik, please reply. On Nov 22, 2013 3:35 PM, "Siddharth Sagar" wrote: Credit card On Nov 22, 2013 3:17 PM, wrote: Please confirm your Mode of Payment Credit Card/ Internet Banking ( Savings account) From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Friday, November 22, 2013 3:16 PM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer Please send me your extension number to which I can call you and make this transfer On Nov 22, 2013 3:05 PM, wrote: Dear Sir The same has been informed that the warranty will be carry forward to your current warranty From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Thursday, November 21, 2013 12:48 PM To: Pathak, Kartik Subject: RE: Fwd: Dell Warranty Extension : Festive Offer And what about my question regarding total warranty period? I.e my second question in my first email to you On Nov 20, 2013 3:08 PM, wrote: Dear Sir You can surely make the payment on behalf of your sister. So I request you to Please proceed further and make it by Friday as the offer is expiring on this Friday. Also for the previous issues, you need to contact the dell customer care Thanks and Regards Kartik Pathak From: Siddharth Sagar [mailto:[protected]@gmail.com] Sent: Monday, November 18, 2013 2:03 PM To: Pathak, Kartik Cc: [protected]@gmail.com; p_chauhan; Medha Subject: Re: Fwd: Dell Warranty Extension : Festive Offer Hi Kathik, Any update? On Nov 18, 2013 12:03 AM, "Siddharth Sagar" wrote: Hi Karthik, Thanks for your mail. I would like to buy 2 year Inspiron laptop warranty. I can make the payment tomorrow morning, I just had couple of questions: I had a Dell machine (DTRR2BS) in my name (Siddharth Sagar) in 2010-11 I tried to get a similar warranty extension. My father (Mr. D.R. Sagar) made a money transfer but no services was provided to me (till date). Apparently the machine was in my name and father made the payment. For this reason your system didn't pick it up. Could you confirm that it doesn't happen again? Similar to previous case, I will be paying the bill but the machine is in my sister's name (Medha Sagar). Second, this extra year of warranty will be in extension of what we currently have i.e. 14 months of warranty. In a nutshell, we'll have 14+12 months of warranty and not 24 months. Could you please confirm this? Lastly can you please connect me to concerned person who can help me with my previous issue? Thanks, Siddharth Sagar +91-[protected] [protected] Forwarded message[protected] From: Medha Sagar Date: 11 November 2013 14:59 Subject: Fwd: Dell Warranty Extension : Festive Offer To: Siddharth Bhai [protected] Forwarded message[protected] From: Date: Nov 11, 2013 11:27 AM Subject: Dell Warranty Extension : Festive Offer To: Cc: Dear Medha/2734qx1/[protected] This is with regards to the request for warranty renewal. Following are the charges as mention as per system models. For Inspiron Notebooks Tag - Inspiron Notebook 2 Years In-Home Hardware Services after Remote Diagnosis + Premium Phone Support 3, 999.00 2 Years In-Home Hardware Services after Remote diagnosis + Premium Phone Support + Complete Cover Accident Damage Protection 5, 999.00 Inspiron Desktop 2 Years In-Home Hardware Services after Remote Diagnosis + Premium Phone Support 2, 999.00 Terms and Conditions: 1. Validity of this quotation is for 7 days only. 2. Once the current hardware/parts problem is replaced, defective to be returned back. 3. Only DELL hardware products/components are supported. Dell will not be in a position to accept part orders. 4. All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. 5. 24x7 Support available. 6. Batteries and other consumables are not covered under warranty. 7. Payment Terms: 100% in advance. (Options below). 8. Kindly provide the road permit form for parts where ever required at the time of delivery. 9. XPS/Alienware notebook warranty can only be extended maximum of 3 years from the date of purchase. 10. Inspiron Notebook & Desktop warranty can only be extended maximum of 5 years from the date of purchase. 11. Complete cover warranty can only be offered if the system currently in complete cover. NBD cannot be upgraded to complete cover. 12. Rs.1000 recertification fee will be applicable if the system is currently out of warranty. 13. XPS/Alienware Desktop warranty can only be extended maximum of 5 years from the date of purchase. Payment options: 1. DD in favor of DELL India Pvt. Ltd. Courier the DD to Attn: Kartik Pathak C/O Dell India Tech Support, 1st Floor Dell International Services India Pvt. Ltd. Vipul Tech Square, Sector Road, Sector 43 Gurgaon, Haryana- 122002 Payable at Gurgaon. 2. Credit Card payment accepted Diners and Debit Card not accepted. 3. Online Transfer/Cash Deposit/Electronic Funds Transfer: Beneficiary Account Name : Dell India Pvt. Ltd. Account # : [protected] Bank Name : CITIBANK NA Address : Prestige Meridian II MG Road Bangalore – 560 001 Swift Code : CITIINBX MICR # :[protected] IFSC code (for NEFT) : CITI0000004 Account Type : Current. Note: For warranty quotations, where tag has not been transferred, please write an email to [protected]@dell.com for the transfer of the system to the India database. Thanks & Regards DELL

Sir, my laptop is not booting AND CD DRIVE ALSO PROBLEM thats tag no 8Z474Y1, and service code is [protected], MAC F01FAF1EB932. CELL : [protected], [protected]. please solve the problem as early as possible.

Laptop Latitude 3440 is getting shutting down intermitantly. Dell first told to change battery, I placed new battery but the problem is same and in increasing side. But no one is attending the problem physically. They tried telephonicaaly but nothing was solved.

Dear Sir 1. The Lap top Inspiration 3421 with above service tag was purchased on[protected] from Reliance digital. (Scanned copy invoice attached) for my daughter Sunayana. 2. Service warranty has been extended for two more years by payment of additional amount of Rs.3667/- ( Pl see the invoice). 3 Encountered warranty problem on earlier service request. 4. requested to extend warranty as per invoice condition and confirmed through mail warranty has been extended. 5. during recent service request found warranty has not been extended as agreed. 6. The warranty has to be extended up to[protected] yr from purchase date. Immediate extension required since the laptop is dead and service request has to be made. SuryaNarayan Pati [protected]

Greetings, Hindge not fixing propely. Expecting you guys to help out the customers! Service Tag: 799RJ22 One month after i purchased my laptop i found closing/opening my laptop was tight and something was blocking. i took it to the authorized dell centre where i bought the laptop. They said that it is working good and it would be alright in a course of time. Few week backs i noticed that there was a crack developing near the hindge. I took it to the service centre and they say that it will not be covered under warranty. I bought this laptop with additional warranty. It is not a physical damage. please tell me why it is not covered under warranty. I do had accidental damage care till novemeber 20th 2015 There was huge floods from november end till now in chennai. Entire world is helping out its customers to have better experience with the brand. You guys could cover this as a one time courtesy even though it is not my fault. It should actually be covered under warranty as the hindge inside is not broken only the outer part has cracked which i intimated earlier considering the fact that i have extended warranty and accidental damage is recently got over and floods over chennai was the reason why i could not get there early. please help me Regards Ashwin Dev CSAT - International Training Specialist Groupon India pvt Ltd. Consumer Protection - Badge # 377/2003 Ph# [protected]

Dear sir, Warranty not yet provided please solved my problem this week or else I am forced to take help of Court- purchased Dell Inspiron 3148 on 16 August 2015 under -Independence offer for the necessary procedure were completed and my case was approved and the money was deposited my " Independenceoffer" registration number is[protected]

Hi I have purchased a Dell laptop from Croma in the year 2013 ever since they started playing with my life.There was a liquid display damage on the touch screen so they replaced the laptop in 7 days.After that the real pain started.Almost every part o the laptop changed.Mother board twice, speakers twice, touch screen once, wifi- once, touch pad once, hard disk twice, CD-ROM once, USB ports-once, Heat sync-once.After a decent struggle for 8 months they replaced the laptop with another.And nothing has changed even after.Almost every part is changed once.And there was a huge lag on thr laptop for which they replies it is expected in the low end configuration laptops.A laptop that is of 4 Gb ram, 500 GB HDD, core i3 3rd gen processor is a low configured laptop?And they say windows 8 or 8.1 will run with lag!!If that is the case why is it even coming with pre installed? After much struggle they replaced it again with a refurbished laptop.Now here comes the biggest problem.The screen starts blinking, wifi drivers cannot be installed(throws an error)Touch screen not working, system lags.Surprisingly when i called the customer care to report the issue they said my system is already out of warranty(I got this replacement ion October, As per my previous laptop's service tag warranty is available till December-2015).fInally i decided to go to consumer forum and asked them all the complaint numbers for which they said they dont have as the laptop is returned.THis company is showing me live hell every day .Need a solution for all the harrasement thye have shown me