Dell India Complaints & Reviews

I had bought a Dell Alienware 17 laptop on august 28, 2013. My battery has stopped working and i called dell to purchase a new one. But they said that they have stopped manufacturing this battery and they simply cant do anything about it. They expected to me throw a Rs.1, 30, 000 laptop just because of there incompetence. Further, the person on customer care person tells me that "its not our responsibility since it is out of warranty", So basically i can understand that it is just a bi SCAM which they are trying to pull off by luring customers to buy there high end laptops, keeping the life span of the laptop not more than 2 years.and very conveniently discontinuing one of the parts of the laptop so the person has to go ahead and purchase an entirely new laptop; and since they have crossed there one year "benchmark" that they had set for the laptop, they are in the clear of anyone suspecting this

I have purchased an inspiron dell pc on 06/09/2015.My invoice no.is 361and service tag no is JRLQH52 .I have paid the 1999 as conviencecharges(my reference no:[protected]for extra warrenty but i did not get any any agrement for my gmail about my billing

Call reference: Service Request Number[protected] // Dell Technical Support

I called DEEL Support a few moments ago, requesting for my Product Key.The person that took the call, one Akash Solomon, was of no help. He simply kept parrotting that Product Key is embedded in the laptop; that DELL does not have it; that I should approach Microsoft.

Then I asked him, since I bought the laptop through DELL who sold me the item with OS installed, is it not the responsibility of DELL to get it for me, either from their records or through Microsoft?

He agreed that point and further agreed to take my complaint. But he just closed the call!!!
I feel it is total intransigence on the part of the employee and DELL.

I demand that DELL investigate the matter, and also get me the product key.

Dear Team, this complain is regarding the warrenty expired before the one year.i have purchase a dell i3 from the city tec solution G4 Aggarwal Bhawan 35-36 Nehru Place New Delhi. on dtd 28/09/2014, but as of now my laptop keypad and cursor not working, when i have the warrenty card on dell site its showing warrenty expired on june 2015.please look the matter on urgent basis, & provide the resolution. and also confirm for the service of my dell i3 laptop. Madhusudan [protected]

Brand: dell model : inspiron 5520 in my laptop after upgrading windows10 it has not supported display driver, inbuilt amd graphic card, network driver and wifi off. No driver available on site for os win 10 of this model. I also contact company but don't get any response about driver.

I have purchased A Dell Laptop in March 2014. Inspiron 15 Service Tag No: 572P332 Since last three months there is no internet access available in it. Even the lan cable is not blinking (showing light). So the system administrator at my place is not able to correct it. Kindly help and respond as soon as possible.

We had ordered the battery on the 19th of this month after we could not get in some other store. We could get it from that store the next day but we thought would get it from Dell showroom.the shopkeeper ensured us to give it on 21st September but on that day it didn't come so we excused them. The next day, they said they had sent it but it was damaged thus didn't give it that day. Even in the next day they said it would reach our home by 5pm but still it didn't come. This kind of behaviour would force us to take much more serious steps.

Laptop model: Dell Vastro 2520 Service Tag: 5S45HZ1 I have been using Dell Vastro laptop since last one and half year. Recently I faced some technical problem while charging the laptop. I contacted Dell Support[protected] and the resolution given to me by Dell Support was replacement of MotherBoard for my laptop. I was given in mail price quotation for change as Rs 20000/- I inquired about motherboard replacement coast at local Dell Service Center in my City(Address: Dell Service Centre, Tilak Road, Besides Cosmos Bank, Pune) and I was told the cost of replacement of motherboard would be Rs 13500/- Both quotation provided by same company entities for the same product but has huge difference (Rs 6500/-) in quotes. When I called Dell Technical Support again regarding this, I was given answer that "Since its a technical support department we do not know the reason for difference in pricing. You need to connect Sales department." I was provided with different number[protected]. When ever I called this number the executive on the call informs me that "Call has been routed to Dell Insiron out of warranty support and your laptop is Vastro Series hence we need to route it to same department." However, whenever call got routed to Vastro Series it disconnected by not receiving by any one. It happened around 4 time exausting 5 hours. It seems that company has no intention to answer basic queries about pricing of spare parts.

Respected sir/madam i have purchased a dell monitor on[protected]. and i was told that 3 years on sight warranty is given on this product. last month i was facing problem with my monitor so i called dell customer care. i was told that dell will arrange a pick up of my monitor from my house. on 5-9-2015 dell sent a pick up boy from DHL to pick my monitor. and i was given a receipt for submission of my dell monitor. 15 days have gone but i have not returned my monitor back. i have called customer care 4 times but every time they say that a request mail is sent to the concerned Department. but still i did not get my monitor back or any information regarding the same. so i request you to take the necessary step as soon as possible.

I have Purchase a Venue 8 Tablet from National Radio Products vide their Invoice No.10504 Dt.: 29/8/15. But unfortunately it got some problems. So, I visited to the shop for complain and rectification of the Tab. But he send me to the Dell service center in Trust House, Kolkata. There I have explained the problem in the Tab and then deposited The Tab with Dell authorised service center on 3/8/15. But till date they neither returning back the Tab after rectification nor giving me the fresh piece. They also cannot give me the time that how long I have to wait for my Tab to return. So, I want to ask that "Have I paid the money to keep the product in the service center?" So, please help me in getting back my Tab.

I am facing problem in using my computer for more than one month. I tried to contact dell on telephone. But they said I have to be near the computer for getting the service. SO I asked my daughter to call up after switching on the computer since I was in office. She was connected to a mechanic who did not respond. Thereafter I tried several times with only failures. I then lodged a complaint through mail on 12/09/2015. My guarantee period is expiring on 28/09/2015. Hence It seems Dell is deliberately delaying so that the expiry takes place. So far no response from the Dell side. Dell has a defective system of asking for land line no. I dont have a landline no at home hence I have to give my office landline. My mobile no has been given in the alternative telephone no slot. But till dell has neither bothered to call nor sent a mechanic for fixing the problem. My mobile no is [protected]/[protected]

Hi, I have an issue with my dell laptop warranty extension i bought it in Oct 15th 2014 still it is not extended and i mailed several times to several teams still they did not responded to me properly everytime they are saying we are not concerned department we have forwarded your case to regarding team we will keep you updated like this. i got Peter England Voucher also and redeemed it also but now few days before they are saying we could not found your serial number in this offer list but still we will arrange a call for discussion am waiting for discussion call from last 3 months mail chain is going on still they are calling me and saying we are working on it I bought it on reliance Digital Deccan GYmkhana Pune - Maharashtra they are also saying they are not responsible for this case My Dell Service Request number[protected] Model Number - Inspiron 15 3542 Service Tag - GWLJB12 My validation Code - [protected]

Dell...cheaters #DELLCHEATERS...they just runa way from fixing the problem I had baught a warrnaty on Dell on my laptop and my speaker was giving cracking sound. WHen I called Dell they told me that since you are using VLC player they will not replace the speaker...which was a bummer as before selling warranty they made all nice promises and after buying drama started. Typical of them...not customer has baught ...go to hell. Neverthe less speaker was working. Couple of days back laptop stopped powering up and they replaced the mother board. Since then the speaker has stopped working totally. I missed to check that when the engineer left. When I called and report thehn this VERY RUDE LADY named Maryam tells me that you are taking an advantage of situation to get your faulty speaker replaced. Pathetic. I had to yell a little bit to speak to her manager NAGARAJ, who tried to speak sweetly but didn't take any responsibility of the issue. He also tried to convery the same message as the #DELLRUDELADYMARYAM. Engineer had checked all the parts before leaving...Our policy doesn't allow this and that...all kinds of entaglements to deny the cliam and make money... The way they hanlde problems is really pathetic. I have realized that in long run its better to pay money and get the parts replaced rather than buying warranty from Dell and get harrased from their reps. My Express service code is 3ZNQFY1. #NevereverDELL

Dear Applicant pls view status of your HDFCBank Credit card appln [protected]O2 on our Website under Track Your CrCard link after 3 days & pls reply. My credit card got rejected. I want a valid reason behind. Thanks Rishika Khanna [protected]@gmail.com

Sir, I purchased one Laptop (S Code-[protected], Dell Inspiron N -5010) from Ludhiana, Punjab in the year 2010 and presently it is out of warranty. In the month of Jun 2015 I faced 'SUDDEN DISPLAY GOES OFF' problem in my Laptop and for smooth running purpose i have deposited my laptop in Kolkata Dell servicing centre bearing service request no. HCDMXP1, & customer care No.[protected]. Kolkata servicing centre charged Rs 15000/- for changing of Aplab Cable, HDD & battery vide order No.[protected] dtd 02 Jun 15. But Inspite of that as the same problem is still existing, and this time they are demanding for another Rs 18000/- for rectification of motherboard. As 18000/-+15000/-=33000/- is more or less sufficient to purchase a new one. So, I am in a great fix. will you please let me inform what will be the solution whethe i will spend Rs 18000/- more or will purchase a new one of another brand? Thanking you, waiting for a quick reply on your part, SUVANKAR CHAKRABORTY(PH NO.[protected]/[protected])

I own a Alienware m15x service tag 408dsm1 as my laptop was out of warranty I was asked to pay for the part. It has been over 2 months now and they are unable to troubleshoot the problem. The case was with the escalated team but for the past few days even they haven't called nor updated on the status. When I try to call dell customer care they end up saying they can't connect to the escalated team.

They have sent a totally different product it does not match what I was billed for and now they are refusing to create a refund. The customer care is rude and says "jo karna hai kar lo". Please help. Service tag number: 32V8H52 Order No.[protected] Order Date - September 10, 2015 2:34:18 PM IST

Ive bought dell venue 7 3741 from snapdeal and having this problem since day one, the tab turns itself off automatically. I wanna know what is wrong with this device. I wanna replace it because i think u guyz have bought me a faulty device.

I had given my laptop for repair in Dell Service Center in Jayanagar, Bangalore on June 2015 .They notified me later that the problem was with motherboard but I would have to wait for 45 days until the laptop would be repaired since the motherboard needed to be ordered from Delhi. I never understood why it would take 45 days just to get it from Delhi and repair it but anyways I agreed to it. Today 14 September 2015 it's been over 3 months and they now tell me a different story. They tell me that they still have to confirm the motherboard which has to be received from Malaysia. Tremendously disappointed ! Been a customer of Dell for a long time and after getting such a poor response from the other party I can hardly see mysel[censored]sing a Dell again!

I purchased a tab venue 8, service tag no.Cgt0222, from 1st month this tab is not working.I have submitted it to service center for 2 times in 4 months but my problems did not get resolved.I have called dell customer care at provided no. By service center executive, but after hearing my issue, they every time muted my call.I called there more than 4-5 times.I want this garbage get replaced as it was costed me 17000.This is as good as a piece of chopping board.