Dell India Complaints & Reviews

I am facing problem in using my computer for more than one month. I tried to contact dell on telephone. But they said I have to be near the computer for getting the service. SO I asked my daughter to call up after switching on the computer since I was in office. She was connected to a mechanic who did not respond. Thereafter I tried several times with only failures. I then lodged a complaint through mail on 12/09/2015. My guarantee period is expiring on 28/09/2015. Hence It seems Dell is deliberately delaying so that the expiry takes place. So far no response from the Dell side. Dell has a defective system of asking for land line no. I dont have a landline no at home hence I have to give my office landline. My mobile no has been given in the alternative telephone no slot. But till dell has neither bothered to call nor sent a mechanic for fixing the problem. My mobile no is [protected]/[protected]

Hi, I have an issue with my dell laptop warranty extension i bought it in Oct 15th 2014 still it is not extended and i mailed several times to several teams still they did not responded to me properly everytime they are saying we are not concerned department we have forwarded your case to regarding team we will keep you updated like this. i got Peter England Voucher also and redeemed it also but now few days before they are saying we could not found your serial number in this offer list but still we will arrange a call for discussion am waiting for discussion call from last 3 months mail chain is going on still they are calling me and saying we are working on it I bought it on reliance Digital Deccan GYmkhana Pune - Maharashtra they are also saying they are not responsible for this case My Dell Service Request number[protected] Model Number - Inspiron 15 3542 Service Tag - GWLJB12 My validation Code - [protected]

Dell...cheaters #DELLCHEATERS...they just runa way from fixing the problem I had baught a warrnaty on Dell on my laptop and my speaker was giving cracking sound. WHen I called Dell they told me that since you are using VLC player they will not replace the speaker...which was a bummer as before selling warranty they made all nice promises and after buying drama started. Typical of them...not customer has baught ...go to hell. Neverthe less speaker was working. Couple of days back laptop stopped powering up and they replaced the mother board. Since then the speaker has stopped working totally. I missed to check that when the engineer left. When I called and report thehn this VERY RUDE LADY named Maryam tells me that you are taking an advantage of situation to get your faulty speaker replaced. Pathetic. I had to yell a little bit to speak to her manager NAGARAJ, who tried to speak sweetly but didn't take any responsibility of the issue. He also tried to convery the same message as the #DELLRUDELADYMARYAM. Engineer had checked all the parts before leaving...Our policy doesn't allow this and that...all kinds of entaglements to deny the cliam and make money... The way they hanlde problems is really pathetic. I have realized that in long run its better to pay money and get the parts replaced rather than buying warranty from Dell and get harrased from their reps. My Express service code is 3ZNQFY1. #NevereverDELL

Dear Applicant pls view status of your HDFCBank Credit card appln [protected]O2 on our Website under Track Your CrCard link after 3 days & pls reply. My credit card got rejected. I want a valid reason behind. Thanks Rishika Khanna [protected]@gmail.com

Sir, I purchased one Laptop (S Code-[protected], Dell Inspiron N -5010) from Ludhiana, Punjab in the year 2010 and presently it is out of warranty. In the month of Jun 2015 I faced 'SUDDEN DISPLAY GOES OFF' problem in my Laptop and for smooth running purpose i have deposited my laptop in Kolkata Dell servicing centre bearing service request no. HCDMXP1, & customer care No.[protected]. Kolkata servicing centre charged Rs 15000/- for changing of Aplab Cable, HDD & battery vide order No.[protected] dtd 02 Jun 15. But Inspite of that as the same problem is still existing, and this time they are demanding for another Rs 18000/- for rectification of motherboard. As 18000/-+15000/-=33000/- is more or less sufficient to purchase a new one. So, I am in a great fix. will you please let me inform what will be the solution whethe i will spend Rs 18000/- more or will purchase a new one of another brand? Thanking you, waiting for a quick reply on your part, SUVANKAR CHAKRABORTY(PH NO.[protected]/[protected])

I own a Alienware m15x service tag 408dsm1 as my laptop was out of warranty I was asked to pay for the part. It has been over 2 months now and they are unable to troubleshoot the problem. The case was with the escalated team but for the past few days even they haven't called nor updated on the status. When I try to call dell customer care they end up saying they can't connect to the escalated team.

They have sent a totally different product it does not match what I was billed for and now they are refusing to create a refund. The customer care is rude and says "jo karna hai kar lo". Please help. Service tag number: 32V8H52 Order No.[protected] Order Date - September 10, 2015 2:34:18 PM IST

Ive bought dell venue 7 3741 from snapdeal and having this problem since day one, the tab turns itself off automatically. I wanna know what is wrong with this device. I wanna replace it because i think u guyz have bought me a faulty device.

I had given my laptop for repair in Dell Service Center in Jayanagar, Bangalore on June 2015 .They notified me later that the problem was with motherboard but I would have to wait for 45 days until the laptop would be repaired since the motherboard needed to be ordered from Delhi. I never understood why it would take 45 days just to get it from Delhi and repair it but anyways I agreed to it. Today 14 September 2015 it's been over 3 months and they now tell me a different story. They tell me that they still have to confirm the motherboard which has to be received from Malaysia. Tremendously disappointed ! Been a customer of Dell for a long time and after getting such a poor response from the other party I can hardly see mysel[censored]sing a Dell again!

I purchased a tab venue 8, service tag no.Cgt0222, from 1st month this tab is not working.I have submitted it to service center for 2 times in 4 months but my problems did not get resolved.I have called dell customer care at provided no. By service center executive, but after hearing my issue, they every time muted my call.I called there more than 4-5 times.I want this garbage get replaced as it was costed me 17000.This is as good as a piece of chopping board.

Hello, I had submitted my pf withdrawal application form to Dell India almost six months back, since then I have been chasing them to get it done but every time they have been saying that one or the other thing is not correct. Very poor coordination between teams and I am disgusted with their response and I don't have any idea on how to deal with them to get my work done. Please tell me if you have any ways by which I can get it done. Thanks, Vinod

I am Rakesh I have 2years extended warranty for my laptop dell inspiron 3537 it have destop problem I already submitted my laptop in reliance digital but they r taking 20 days of time i[censored]r taking that much of will complaint to the police station and complaint on consumer Kota why your taking that much of time

I had given my dell laptop(N5030) for servicing on 3.9.15 at Advance Info distributors Pvt. Ltd. 35/4 ground floor old rajinder nagar delhi-60 . However it is wednesday and it has not been returned and vague explanations are being provided. Please help

Alright people, here is the case at hand. DO NOT buy anything this expensive from Dell. And I am not saying this out of fancy but I am an unfortunate owner of the all new 'very well marketed' XPS13. I Bought the top-of-the-line i7 touchscreen XPS13 worth 1.3L in June-end and it is just Septemeber...the screen of this thing is gone. All of sudden while working on the laptop, 75% of the screen goes non-responsive. Believe it that I haven't even used the touch screen feature of this thing more than twice maybe and they have absolutely no reason as to why would it go bad in just the 3rd month. I love my gadgets and usually invest in technology because I belong to this field. Even more so, I love investing in the security of these things because I do understand that they're sophisticated. But even after all of that care, such things would always disappoint you because companies like Dell are here to just rip you off your pockets and continue to sell substandard products to the Indian market. To the max, these guys sent a service engineer to my home to replace the screen (and that is a different story altogether because the screen packaging had a different cost than on the invoice. The screen of this thing according to the invoice is just 7K. Ya, right! but if you go the out of warranty, the same screen would cost 3 times.) Coming back to the topic...the screen got replaced yesterday and now the corners of the screen show uneven patterns as if it is been refurbished. It has permanent areas that look almost like the way you'd see when you press on a touch screen hard. And it appeared to me only when I saw a full white screen. The grey bleed shows then! I asked them at the very first hand, even before they sent the screen replacement, if they would replace the whole unit for me because this was just 2 months old and none o[censored]s would want to see our new unit being dissected like that. Their answer was that they have no such policy irrespective of the customer & product type. And these same companies have different policies in other parts of the world. Who would want to sit on a faulty piece after spending 1.3 lacs? So my honest advice to every fellow gadget lover here would be to steer clear of Dell Enterprise India. They would not even mind replacing your beloved gadget with refurbished parts, let alone replacing a faulty piece. My experience with Dell has been atrocious right from day one. At the time I bought this machine, there was an online offer of Free leather Hidesign bag going on and the Dell store I bought this from refused of any such offer. Steer clear fellows and don't burn your buck for the substandard product marketed with a cherry. These guys would still consider you to be someone who'd buy an entry level laptop from them.

This is to bring to your notice about the issue that I have been facing with Dell Laptop and Dell’s pathetic customer services and their co-operation in terms of getting the issues fixed for past 1 month even when the system is covered under NBD & Full Accidental Cover. The case is registered under SR[protected]. This case started on 01 Aug 2015 when my Inspiron 5523 15Z Laptop bearing tag F7DMXX1 went down with NO POST issue. I registered a complaint and I was asked to open up the laptop for the CSR to troubleshoot. I troubleshoot the issue for almost 35 mins as per the directions given to me over the phone by the Dell Technician. After the troubleshooting the case was registered and a dispatch was created. The first service was provided on 5th Aug 2015 and the motherboard was replaced by the engineer. After the service the system worked for 3-4 hours and then went down again. I re-registered the complaint on 6th Aug. Again the same process was followed like hardware troubleshooting for hours and the case was registered and the parts were dispatched. I got the second service on 8th August 2015 but it went in vain as the laptop didn't come up. I called up twice again to register the complaint and again all the processes were followed and after 45 mins of call again the dispatch was created. The third service was provided on 14th Aug 2015 by the most senior Dell engineer but he also couldn’t fix the issue and hence reported the same to dell while at site. I also spoke to the dell technician and I was assured of another service with one more motherboard replacement. I agreed to the fourth service but since I had some travel plans I updated my new address to dell representative and the engineer for the next service. I was assured the service by 18th Aug but I didn’t get any update on the service. Next I got a call on 19th Aug 2015 from Dell office stating that since the issue has not been fixed in 3 services (within a period of 15 days), Dell is offering the system replacement. I was told that I will be offered either the same configuration or a configuration higher than the current one and the entire process will take around 3 to 4 weeks. I agreed to the system replacement and the dell representative told me that I will get the update within one week about the configuration and the progress on the system replacement. All this time my system is not in a working condition even though I have NBD warranty with full cover from Dell. On 20th Aug I received a mail from Dell stating there is no update from the System Replacement Team but on 22nd Aug 2015 I received another mail update from Dell that the system replacement team has approved the replacement and I will be receiving the call within 24-48 hours to discuss the configuration of the system. I haven’t received any call or update from Dell for next 8 days and hence I asked for the update over the mail. No reply for next two days. On 1st September 2015 I received a call from Dell again stating that Dell cannot replace the system due to certain reasons. I asked the Dell representative to provide me the exact reasons but he couldn’t provide a single reason as to why the system replacement is denied. After 15 mins of discussion Dell representative said that he can only provide another service and cannot guarantee that the issue will be fixed. I agreed to the fourth service with a caveat that if the system is not fixed even after fourth service then I will be provided with the system replacement but the representative didn’t agree to it and said that one of his supervisor will call and discuss the same. I received the call in the evening and the supervisor by the name Varun tried to convince me that I should go for next service without the replacement. I again put the same caveat to him as presented to his subordinate but he didn’t agree and he said to escalate the case to the next level in Dell. Not sure if the case was really escalated as I have neither received the call nor any update for last 2 days. These are the few points that I would like to highlight again: 1. No working system for 1 month even though the original system was in Complete Cover Warranty with NBD cover. 2. No co-operation and commitment from Dell's side as I was once promised the system replacement and then denied after 10 days. 3. No SLA met as per the Warranty Terms & Conditions. 4. This seems to me more of a mental harassment rather than providing a resolution to the issue as per the Dell’s warranty policies. I had been suffering since 1 Aug 2015 and handling multiple calls from Dell, then services, then replacement with a dead items. I have extended all my co-operation to Dell at each and every step since past one month but still Dell doesn’t seem to care about customer position and frustration. I am left with a non-working system for past one month even though I have paid hefty amounts to dell to cover the system under NBD warranty with complete cover. If you require any further information please reach me on this email or call me on +91-[protected]

I purchased a laptop from Dell in 2009, a Studio 1555. It was a source of much consternation and trouble from the start. I had to get it serviced several times every year. Spending more money on extending the warranting TWICE was a foregone conclusion 'cuz the laptop just wouldn't function without problems. My warranty expired last year and the final service I received involved replacement of the motherboard. The issues I faced involved the laptop turning off without warning at unpredictable times. There was no way for me to test whether the issue had been fixed since the service was done on the last day of the warranty period. The laptop has been showing the same issue sporadically ever since. I have tried replacing the old battery with a genuine one but the problem persists. I have run 32 bit diagnostics and it shows no error but the Windows System Logs show several instances of the following ACPI bug - "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly." So, in essence, Dell supplied me with a faulty motherboard. And the 11, 000 /- INR I had to pay to extend my warranty only bought me more trouble. I would like for this to be rectified as soon as possible. I am now in the market for a new laptop but if the level of service and competence has remained the same, Dell wouldn't be an option. My phone number in [protected] and rest of the contact info can be obtained using the service tag for the laptop ( Service Tag 3DTJ3BS ). Hoping for a positive response

I purchased a laptop from Dell in 2009, a Studio 1555. It was a source of much consternation and trouble from the start. I had to get it serviced several times every year. Spending more money on extending the warranting TWICE was a foregone conclusion 'cuz the laptop just wouldn't function without problems. My warranty expired last year and the final service I received involved replacement of the motherboard. The issues I faced involved the laptop turning off without warning at unpredictable times. There was no way for me to test whether the issue had been fixed since the service was done on the last day of the warranty period. The laptop has been showing the same issue sporadically ever since. I have tried replacing the old battery with a genuine one but the problem persists. I have run 32 bit diagnostics and it shows no error but the Windows System Logs show several instances of the following ACPI bug - "The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly." So, in essence, Dell supplied me with a faulty motherboard. And the 11, 000 /- INR I had to pay to extend my warranty only bought me more trouble. I am now in the market for a new laptop but if the level of service and competence has remained the same, Dell wouldn't be an option. My phone number in [protected] and rest of the contact info can be obtained using the service tag for the laptop ( Service Tag 3DTJ3BS ). Hoping for a positive response

When I set dowm my laptop. But automatically going on. Some time not on lot of time. & buzzer on in laptop. Please attend my complaint immediately. My laptop Service tag no. Is JW0P612 My Address: Ideal Complex, Wing A, Second floor, Flat No. 13, Ambethan Road, Chakan 410501 Mob. No. [protected]

Address: 54 sikh colony, MB college Gurudwara.Udaipur I went to the dell exclusive store for getting my laptop repaired as it was not charging. They gave me the laptop repaired but when i checked my keyboard, most of the keys were not working so i told him to fix it and give but instead he asked me to pay for a new keyboard... I tried to contact dell customer care also. They dint respond... They told they will be paying 800 of the total 1200 of the keyboard and asked me to pay 400. That means they knew it was there mistake...

My laptop in warranty. and my lapy speakers are not working fully from last 1 week. today i spoke with technical support man he is mentioning that the speaker is not going to replace in warranty due to VLC software using..if i want to replace then i have to buy that one with 1250 rs. i want say to you that VLC is a one software and Speaker is a hardware. VLC just gives sound Waves to speakers to generate the sounds. and VLC if give 200% of volume is not mean that speaker would take 200% amplitude power. it take only up to certain its limit. and its not working with taking that limit power. finally we understanding that speaker hardware is not working within its power limit. so why You dell people not gives the warranty for speakers...and i want my speakers to replace..