Dell India Complaints & Reviews

Hello,

I am from patna, bihar .I had purchased dell xps l502x laptop in 2011.After 4 years the hard drive of my laptop has been crashed.Later I searched on internet regarding "dell service centre in Patna" and I found the link u"www.dellservicecentrepatna.in " address is "shop no.19, lochan enclave, doctors colony, kankarhbagh, Patna" which is an unauthorized service centre I came to know after 3 months of getting cheated by them . Even google locate its address and direction to reach there.The service centre is running In the name of dell service centre Patna and using its logo.However I went there they charges me for new hard drive and took my previous hard drive and they said " your previous hard drive will return back to company". They assured me that they will not mishandled my personal data and informations.But now I don't believe them after knowing their reality.

Kindly advice me to whome should I blame for that "GOOGLE who provide me the direction in the name of dell service centre" OR "DELL" OR "THAT UNAUTHORIZED SERVICE CENTRE" .what should I suppose to do. Please suggest me.

Thank you

I purchased a computer monitor (Model- Dell IN2030M 20" W HD MONITOR) of your renowned computer manufacturer on 28.05.13 from Vedant Computers Sales Pvt Ltd (Add- 26 G.C Avenue, kolkata-700013, W.B) vide tax invoice no. VCSPL/03739/1314.Now from 19.07.15 the monitor is not working.After switching on UPS the monitor is not getting switched on.Perhaps no power is getting transmitted to monitor. I have already informed the case through [protected]@dell.com on 21.07.15 from where I have received a autogenerated acknowledgement assuring me to take up the case within 24 hours, but still now I have not received any communication.from the company.I request u earnestly to book a complaint immediately and help me to take up the case on urgent basis.My details- Pulak Dey, BC-153, Saltlake City, Sector-I, Kolkata-64, W.B. Ph [protected] ; [protected].

I have bought one dell 21.5 led monitor from amazon.in, When I opened that comes 4 inch blue color line will appers. But display glass is not damaged .only Behind of the glass blue color 4 inch line will come . After I contact some one cutomer care person (Gawthami T Dell | Technical Support Specialist). they should give one (Incident ID: 7528409) . with their asked monitor invoices copy and cleared front and back covered packing monitor photo and Which contains the problem in part of monitor photo and monitor serial no and bar code photo and I had send to above copies their before two days. Then they told its not a manufacturing defect .its your problem . so we can not support to you .but I think this not my handling problem . it's only manufacturing defect .I want some dell services engineers . to rectify my problem .Pls give immediate reply from you very much appreciated.*******************†************************************** My monitor serial no : CN 01MVD1 64180 4CR 0J2T I had send that bellow email I'd : [protected]@dell.com My email subject : My contact G parthasarathi 24 Union Mill road Tirupur 641601, Tamil nadu Ph [protected] [protected] After buying a dell pr

Dell laptop inspiron-15
Service tag: s/(N) c7pl612
Express service code: [protected]

Sir,
The laptop keyboard doesn't work well.
I have to use separate keyboards for normal work.
I registered the complaint via toll free number for 6 times.
But till date, no actions taken by the authority.
I have to take legal actions if this continues.
Thanking you,
Rajesh....

I had purchased a Dell Tablet from Amazon Order Id[protected] dated 29/3/15. The tablet has recurring problem of not getting charged. I had sent it to the Service center at Hyderabad TWICE and spent nearly one third of the amount paid for the tablet on just reaching the service center from my residence... yet no solution to the problem. I am now frustrated... how is it that the service center claims changing the mother board also and the problem persists... THE SERVICE CENTER : May Fair Complex, 1-6-303/34/1 sardar patel road, Secunderabad, 500003. Ph No.[protected]. Service Tag: 1GXGJZ1 HOPING FOR A QUICK REPLY AND RESOLUTION OF PROBLEM.

I have brought a Dell Inspiron 15 3542 Laptop from compuindia.com The details below. Order No.[protected] Order Date - July 18, 2014 12:31:07 PM IST Item Sku Qty Dell Inspiron 15 3542 Laptop 4th Gen Intel® Pentium® 3558U Windows 8.1 Single Language 4GB RAM 500GB HDD Intel® HD Graphics 15.6" HD LED Backlit Display Non Touch McAfee® Security Center 15 Months 1 Year Accidental Damages Service 3542P4500iB 1 Dell Essential Backpack ACCBAGT0010 1 Additional 2 Yrs. In-Home Warranty along with Accidental Damage Service & Premium Phone Support worth Rs. 13000/- now at WAR2YR0011 In the Dell support portal this 2 years additional warranty is not reflected. I have mailed [protected]@compuindia.com and called at[protected] multiple times from last year there was absolutly no response. Later I called the Dell support, they have replied but till now there is no progress on this. I am regulary getting promo mails from Compuindia offering the same. I would request the concerned people to look into it. Vinod [protected]@gmail.com

I Drishti Saini, fed up of enquiring about getting my laptop repaired in the customer care centre of dell in SCO-99-100, 1st floor, sector-17 D, Chandigarh. It has been 2.5 weeks I gave it for hardware repair. Everytime I call they give me lame reasons. I am highly unsatisfied with the service. Please provide me with appropriate solution asap else I have to approach consumer court.

I was travelling by the train on 18th July'2015 by 14236 Barely BSB Exp. from Lucknow to Varanasi in 3AC Coach - ABE Berth No- 15 And all the doors were locked of AC compartment, I went to toilet at 5:00 am on 19th July'2015 and my Laptop bag & other luggage was on my berth train was running very fast at that time, after 4-5 minutes I returned and saw that one door is open and my Laptop bag is missing. At that time train reached at Malipur Railway station.. And make a complain with TTE & did FIR at GRP Thana at Railway station Varanasi In my Laptop Bag items were - 1. Dell Vostro 2420 Laptop with Charger 2. One Reliance Net connect & One Airtel Net Connect 3. Samsung A5 mobile charger 4. Company Dairy 5. Hotel Bills etc. My Address is: House No. S. 30/66 Shivpur Opposite Kabir Math Varanasi -221003 Regards Anand Kumar Keshari Mob. [protected] / [protected]

Even after the payment the warranty is not extended and ear plugs are not delivered for my REF No. 170615-MZSUUSXEJL and service tag ST: H4TJF32
I have been kept in cc with the concerned team but no response yet.

Make sure the warranty is extended and ear plugs are delivered at proper address.

sir i purchased an original dell charger about 5-6 months ago.now i am facing a problem with that because it is not working properly which is causing problem for me.i hope you will listen to my complaint and will replace my charger as soon as possible.

I have purchase wireless mouse and keyboard (Serial No. is CN-02T0G[protected]B-0VXY-A00 and Model- SK-9065) two months back from laptop services, kankarbagh, Patna. mouse is not working properly, I have changed battery also. pl. change my mouse only. thanks

I purchased dell inspiron 3542 laptop on[protected], got it registered for dellbacktocollege offer . got a mail to wait for 72 hours. But it has been 5 days since I registered. As per the rule, I have to get it registered within 7 days from the date of purchase and if I don't get my approval for the offer, I have to re - register it again, that too within 7 days after purchase. Today is 18th, I didn't get the approval . If my request gets rejected, can't apply again after 18 th. I seriously doubt is this offer true, is dell cheating people. I contacted them, contact number is busy everytime. Mailed them twice. But no reply. Want to know if anyone got the offer .

I took a dell venue 7 3740 LTE tablet and after 2 months o[censored]se it started having problems with its Sim detection..my sim is detected by tab for only 4 minutes after that its doesn't shows signal and says no service...I researched for it and found that it is having problem with its imei number.imei number is detected when my sim card is detected I call on *#06# and its clearly shows imei number..but after 4 or 5 minutes my Sim card stops and then I dial *#06# and no imei shows...clearly a software defect..help me solve this

There is a permanent white line appearing on the screen when the All in One destop is turned on. The usb ports are not working well. The automatically get disconnected when pen drives or usb cables are connected. The speakers are creating buzzing sound. The nuts on the back have fallen...


Sonu Tomar
Mob.[protected]
Ghaziabad

I am using Dell Inspiron, having Service Tag No BFM57BS. Since the day i have purchased it, it has become a headache for me. Every time it is giving me a trouble. I think it was a very bad decision to take DELL's laptop. I should have opted for some other reputed brand. I have got it repaired more than 20 times. DELL is supposed to be a very renowned brand. But it has proved to be a very pathetic brand. My work gets hampered each time it is going to service centre. Your mechanic has visited so many times to my place. Sometimes the mother board is defective, sometimes the web camera, and sometimes internet port is damaged. I don't understand when i have got the total warranty done for 3 yrs continuously two times, then why is it that my product not getting repaired properly. I have paid around Rs. 7000 first time and next Rs. 11000 another time for total accidental warranty. It is all CHEAT. DELL is a CHEATER. They just take public's money and don't provide good service.

There is a permanent white line appearing on the screen when the laptop is turned on. The usb ports are not working well. The automatically get disconnected when pen drives or usb cables are connected. The speakers are creating buzzing sound. The nuts on the back have fallen.

Service tag no.B08v712.Date of purchase 24/june/2015 tax invoice no.726 dated 24/june/2015 purchased vostro 15-3546 from dell authorized re-seller m/s.P c guide, lamington road, mumbai, india on 24/june/2015 with tax invoice stating dell warranty of three years.But on dell website, warranty shows up to 27/oct/2017.Why so discrepancies in warranty period ? are we cheated by dell authorized re seller. We had paid more considering three years dell warranty. Dealer had also mentioned in writing on our tax invoice of three years warranty by dell.

Dear, Sir/Mam, Merai iss dell k laptop mai baar baar prblms aa rhe hai ye auto off ho ja rha hai & jldi re-start nhi ho rha hai means hang krr rha hai maine isse abhi 2mnths pehlai he kharida tha plz aap service centre sai kisi tec. eng. ko bhej dai taki ye prblm solve ho skai. My cntc no is- [protected] Thank you so much.

Dear sir,

We are not at all satisfied with the services that you are providing. As per the long telephonic discussion. I don’t know whether the parts which are dead laptop charger.
Express service code no. [protected]
Model no. Inspiron 15 3000 series
Please do reply the mail.

Best regards

Ravinder kumar
Edp incharge
Pasco automobiles
Damdama more, gurgaon sohna road, sohna | haryana- 122103|
Office +[protected] | extn: 232, 210
Mobile +91 [protected]

I got dell inspiron from Pune in Aug 2014. Soon after 3-4months it became super slow( I have anti virus installed) and it kept on hanging. I had inspiron even before but i am really unhappy with this one. I am a designer and had to use heavy softwares and that was the reason I got dell inspiron. But now my laptop is not working and I have to give it for servicing for third time since I got it. I am unsatisfied with your service and product. I want you to take action or else I dont wish to use dell products anymore.