Dell India Complaints & Reviews

Dear Sir/Madam, My name is Sunny Hasija. I have purchased a Dell Laptop from Flipkart on[protected]. The details are as follows- Tax Invoice # BLR_WFLD[protected] Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] VAT/TIN: [protected] Service tax #: AAACW8725FSD001 My warranty is up to 28.11.2015 which includes Accidental Damage Service, parts replacement, tech support and everything. After just 6 months o[censored]sage my hard disk started giving problems which was replaced after followup. Now last week on 7.7.15 after listening to songs online on Gaana.com, my Laptop speakers and audio of the same has gone really bad and distortion started coming. It is sounding really bad now. Speakers are not working properly and hence Definitely needs to be changed for which I lodged a complaint on Dell customer website on 09.07.2015 and got a mail and call on 11.07.2015 on the phone that they are looking into the issue. Complaint number is – #[protected]# .Customer support told me to check with windows media player as well as with VLC player which I installed and checked . Then on 13.07.2015 I was told on phone that the speakers is a third party party part and hence cannot be replaced which is clearly wrong as I have laptop under full warranty.I have been asked to pay for the changing the speakers then what is the use of warranty. This is 3rd or 4th time I have used speakers directly, whereas generally I use headphones while listening to songs and I am deeply disturbed by Dell response. Hence I request the concerned to help and get the issue resolved ASAP. Thanks & Regards, Sunny Hasija [protected] Address- Old No. 162, New no. 64, Big Street, TRIPLICANE, CHENNAI, INDIA

Dear team,

In our east delhi cpu is not booting display. Kindly lodged the complaint and attend the call on urgent basis.


System details

Dell pc sl.No. Hktk7r1
Dell model no. M97xr
Service tag no is hktk7r1

Express tag no is [protected]


Branch address

Sundaram finance ltd.,
81, defence enclave,
Opp. To preet vihar,
Vikas marg extn, east delhi
New delhi - 110092
Mobile no. [protected]

Regards,
Nagendran-sis
Ph. [protected]

till now i have purchased 2 dell laptops because of fabulous warranty they provided by giving perfect technical support but i call them today for a reason that my screen got crack and one side of the screen is not working then they said it was careless mistake and and this is not accident okk great dell technicians now i would say bye to you, now my mood also change i will not call you again neither extend my warranty that i have been looking for and nor i would like to prefer or refer anyone to buy dell laptops or desktops to be purchased in future because there technicians don't know the meaning of accident and i don't know why dell providing the accidental warranty while they don't know how to provide it, i purchased my 2nd dell laptop because i was happy with there tech. support but technicians don't even know the diff. b/w normal screen and touch screen, for your information touch screen is more delicate compared to normal screen, Sorry to say but SAMSUNG is better BYE DELL

I, bought a Dell Vostro Laptop and availed the offer of 'Canon Printer MG2570' by making a payment of Rs 499/- and they sent me a mail telling that they will dispatch the said printer in 7-21 working days but it has been more than 2 months they do not reply to the mail and even there office number is always busy . PATHETIC and DOWNGRADED way 2 make money

The dell Company is Not repairing my laptop as the LCD has got a liquid spill even though Covered under warranty and they say that the accident has happened due to Negligence.Accidents happen due to negligence.Now finally they say that there were different statements at different times so as to not to cover my System under warranty.I had to make regular follow up with dell team for approximately 2 months and then they denied to cover under warranty. Email attached Hi Team, still waiting for a reply/Callback. Regards, Sidhartha Kesarwani [protected] On Thu, 09 Jul 2015 17:13:11 +0530 "sidhartha kesarwani" wrote Hi Kayalvizhi Thirunavu, What is the Negligence that has occured, and why has it been not informed or discussed with me earlier. It is only when i take follow up's the dell team is coming up with such answers. In my last call on monday i was told when i am available for the repair a mail will be sent to you in this regard. Expect a call back from the team for clarification. This kind of support is not expected from dell. and please don't be negligent as I am not Himanshu if you see my signature Regards, Sidhartha Kesarwani [protected] On Thu, 09 Jul 2015 16:36:11 +0530 Kayalvizhi_Thirunavu wrote #mailMsgBodyContainer p {margin-bottom: 0; margin-top: 0;} Dear Himanshu, It was pleasure working with you in our attempt to resolve the issue with your system. This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support Please find the Service Request Number (SR Number[protected] for your reference. We regret to inform you that any Damages happens due to negligence are not covered under the any warranty. This request falls under usage issue this so unfortunately we were not able to replace the part under warranty. However to resolve the issue we have raised a Quotation. You will receive the Quotation within the next 3 business days. If you decide to purchase please reply to that email. If you have any concern about support you recieved please reply to the mail.So one of the manager on floor will call you back and address the Concern. In case if you want to talk to one of the manager on the floor, please reply to the mail so that one of the Manager will call you to address your concern. Warranty link: http://www1.ap.dell.com/content/topics/global.aspx/services/service-contracts/se...⇄ c=in&l=en&s=dhs&cs=indhs1&~ck=anavml&redirect=1 In case you need further assistance with the issue you had reported, please send us an email to [protected]@dell.com with the required callback date and time and we will respond accordingly to assist you. Please be available along with your system to troubleshoot the issue. For Email Support : http://www.dell.com/support/incidents/in/en/inlca1/Email/Emailtagentry For Chat Support : http://www.dell.com/support/incidents/in/en/inlca1/chat/tagchange Working Days : Monday to Friday Working Hours : 9.00 am to 6.00 pm Thank you for choosing Dell. Kayalvizhi t Dell Public & Large Enterprise. Toll free :[protected] --- Original Message --- From: "sidhartha kesarwani" Received: 7/9/15 5:28:47 AM CDT To: INDIA_PLE_SUPP Subject: Re: Dell Case ID :[protected] Hi Team, i receieved a call from Dell on Monday asking me when i am available so that a person can be sent for the repair a mail is being is sent to me in this regard. I still haven't received any mail and neither anybody has contacted me since them. Please reply at the earliest as the case has already been delayed a lot. Expecting a quick response ... Regards, Sidhartha Kesarwani [protected] On Mon, 06 Jul 2015 16:26:46 +0530 "sidhartha kesarwani" wrote Hi team, Waiting for a call back. Regards, Sidhartha Kesarwani [protected] On Fri, 03 Jul 2015 12:58:38 +0530 "sidhartha kesarwani" wrote Hi Team, I expect a call back from Dell team. Regards, Sidhartha Kesarwani [protected] On Thu, 02 Jul 2015 13:54:56 +0530 "sidhartha kesarwani" wrote Dear Team, Please find the Images of the LCD and the DVD drive. Request to please arrange a call back at 4:00 Pm. Regards, Sidhartha Kesarwani [protected] On Wed, 01 Jul 2015 12:54:52 +0530 Vinayak_Jangam wrote #mailMsgBodyContainer #mailMsgBodyContainer p {margin-bottom: 0; margin-top: 0;} Dear Sir This email is in reference to your System. please attached the images of the lcd and dvd drive damage issue images. Dell Case ID :[protected] As per our Telephonic conversation, please find the Dell Case ID for your request. Regards Vinayak J ------ Please do not remove your unique tracking number! ------ Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More

My Laptop service tag no. (s/n): 8FB4HZ1 vostro 2420 this laptop is not functioning well from the day one and had a Flickering of screen and hanging problem & after several complaints, Dell changed some parts but it was still not working properly and now it is not been able to be switch on. I want it to be replaced.

I had purchased a laptop by the company called Dell and I had facing a problem from the day 20th with my laptop I had complaint many times for the costumer care people many times they send a engineer and replace many of the parts every time if one problem got solved another problem raises these are the major parts which they are replaced the replaced parts also not having quality at all they replaced all these parts Totally more than 20 times my laptop got repaired i.e 1st - Injus on both side 2nd - Top cover and bottom base 3rd - Lcd cover and Injus cap 4th - USB port 5th - Touch pad 6th - Injus on both sides 7th - Keyboard 8th - Lcd 9th - Cable form Lcd to Mother board 10th - Mother board 11th - Injus And I also asked costumer care people to replace the laptop with new one they said that it is not possible and then I ask them to replace the parts with the quality in spares with the assurance it will be in good condition and working condition is fine they said that we will never give any assurance if it get any problem we will work on it and we will repair it and they try to avoid warranty with delay in service. I was cheated by the company.

I purchased a dell laptop configured with windows 8. But dell is not sending me the windows 8 cd. As my hard drive got crashed and now i couldn't install the original windows 8 software.I continue calling dell but they are not issuing me the cd.I am ready to give the shipping charges of the cd.Please look into the matter.

My system details:

Service tag: d77v2x1
Express service code: [protected]

Dell tollfree no:- [protected]

Respected Sir, Mam i am a Dell Customer Since 2005 and have been using Dell since 2005 but i have never faced such a pool Services from you guys i had purchased a new Dell Battery Recently i am not writing a Complain regarding the Replacement Of the Batter i dont care about the Battery any More but what i Care about is What kind of People Answer the Call as A customer Care officers there job is to help Customers not to insult the Customers I called you guys on 08/07/2015 5 time and i was been told buy some 1 that they will check the case and will give me a call back i got a call at around 2 26 pm in evening and i told me to send me the documents again i asked him that can i speak to his Manager as i want to talk to him first he Denied and then passed the phone to some one els and he Stated that he is a Manager and i could hear them saying make him Go this is not what is a customer Care Services So please Notify me the Action taken

Hello, I would like to inform you that i krishnendu sen resident of west apcar garden asansol dist-burdwan wb, bought a new dell laptop model no-dell inspiron 15 3542. on 24th june 2015 frm Muknik controls, sri ram complex, G.T road raha lane more, near bus stop, opp. Dukbunglow, asansol with full payment.But the dealer did not provide me the back pack given by dell company as it was out of stock & promised me to give it within 3 days.But 15 days over still now i have not received it & whenever i ask him for it he deny to give it & excuse me as it is still out of stock. Facing harrashment i complaint you against the dealer. Please take necessary action as early as possible. I also attached the invoice copy.

Hello, This is really surprising and disappointing for me to have a shipment of a laptop was delivered to me without a Bluetooth Headset device. I was promised to be given a backpack and a Bluetooth headset (Byte Corseca Bluetooth Headset), but the same is missing from the shipment. Please do the needful. Regards -

I Buy Dell Tab In snapdeal after using 1 week the tab is strucking and touch is not working i tried to complaint many times but i dont know how to do that so many problems are there in that tablet. I think This is best tab in best price but now i dont want that tab any more i want to replace it or refund please help me Service tag no is :-FW7KHZ1

I have purchased dell vostro 3546 series laptop and it was come with ubantu. so i installed windows 7 in it but after two months its automatically shutoff. After checked found kernel power event error. I have taken diagnostic of hardware but but no issue found and checked all other things also. What should i do now?????????????

I never expected such kind of response from a organisation like DELL. I should say pathetic response from a customer care executive. On 2nd July 2015 your customer care person starts the trouble shoot process ask me to get a Operating system DVD for processing troubleshoot which we stopped because of the unavailability of Operating system. I consider my urgency and bought a brand new operating system with my money and waited for the response call which the executive schedules on 2nd July 2015 between 02.00PM - 04.00PM. But he failed to come online and the same time he re scheduled the same on 03rd July 2015. Now i lost my money and my laptop is under problem.Do some needful at the earliest My Service request Number[protected] Aravind V IT Engineer, HCS, HLL Lifecare Limited, CHO, Trivandrum.

I purchased on 30.June 2015 one Dell Insp 3148 . 4G 13 4/500win 8 TCH one no. @ Rs 37133, 33 +vat widows 8.1 is seen on my Computer But on visiting Del Website Warranty end on March 2016 Is it right. I am unable to get Windows 8.1 updates, It get failed I want to know how you are going to correct this. I am 85 years old and hard of hearing Can you do this rectification online or will you send some one to do it. Service Tag 4RM2732

On 15 step 14 I purchase a dell veneu 7 tablet from dell authorised dealer in Patiala.service tag no is J0CBJZ1. AFTER one month it showing some problem like screen flash out and auto shutdown. Then i send it two times to service center in Chandigarh thought dealer. Both time they kept my tablet for almost two month but the still showing. Then I visited 4 times to service center Chandigarh again and again .but problem is still in tablet.I send many emails to Dell customer care in company also and told them to replace but they refuse to replace it with new one I visit 8 time to Chandigarh one to gave tablet and one for received it and I spend almost 2500 on fright and done some other petty expenses .I also gave 200 to dealer as courier changes. And waste 8 days in journey I want refund my tablet amount with expenses and compensation also. Tablet purchasing amount is 12500, fright exp 2500, and petty exp around 600 . I want full compensation of 30000 from dell company.please sir help me to get my refund

i got my Dell Inspiron with the Pre installed Os. but i need to re install the OS now. but when i am asking you are saying product key injected in mother board from the factory itself. but my OS has crashed now. How can i re install? i am out of warranty also. but i paid money for windows also right. you have to give the CD. i need the proper response.

1 - sir i am a purchase tablet 19 march 2015 but warrenty so in tablet 18 jan 2015. Please do this.
2 - continually hanging pronblem in this tablet. Please do this.
3 - new one problem 5 to 10 minute. Full battery charged and 5 to 10 minute. Battery discharge
And tablet off. I am again sammit in dell service centure. (In i - 32, lajpat nagar new delhi - 110024) .
Service tag. No - ds2c222

I have purchased a Dell Inspiron 3542 (G77) laptop on 29/06/2015 from Dell Exclusive Store, M. P. Nagar Zone-II Bhopal.But after payment salesmen of store said that the original bill will be generated from Indore and you can collect it tomorrow, but till today 01/07/2015 till 9 pm salesmen told that the bill is not ready. I want my original bill immediately so please do the necessary. Thanks. Varun Pratap Singh Dhakre

Under the back to college offer running on Dell Laptops for the month of June, I bought one inspiron series laptop from the Dell Store in Domlur. After not recieving the Shopping Voucher for nearly 3 weeks, I called to check the issue. Came to know that the registration for my laptop was not even done. And the customer service told me that the registration was not done during the offer time, so it would not be possible. The store has such uneducated staff and sales people, never would advise to go to this centre.