Dell India Complaints & Reviews

I, bought a Dell Vostro Laptop and availed the offer of 'Canon Printer MG2570' by making a payment of Rs 499/- and they sent me a mail telling that they will dispatch the said printer in 7-21 working days but it has been more than 2 months they do not reply to the mail and even there office number is always busy . PATHETIC and DOWNGRADED way 2 make money

The dell Company is Not repairing my laptop as the LCD has got a liquid spill even though Covered under warranty and they say that the accident has happened due to Negligence.Accidents happen due to negligence.Now finally they say that there were different statements at different times so as to not to cover my System under warranty.I had to make regular follow up with dell team for approximately 2 months and then they denied to cover under warranty. Email attached Hi Team, still waiting for a reply/Callback. Regards, Sidhartha Kesarwani [protected] On Thu, 09 Jul 2015 17:13:11 +0530 "sidhartha kesarwani" wrote Hi Kayalvizhi Thirunavu, What is the Negligence that has occured, and why has it been not informed or discussed with me earlier. It is only when i take follow up's the dell team is coming up with such answers. In my last call on monday i was told when i am available for the repair a mail will be sent to you in this regard. Expect a call back from the team for clarification. This kind of support is not expected from dell. and please don't be negligent as I am not Himanshu if you see my signature Regards, Sidhartha Kesarwani [protected] On Thu, 09 Jul 2015 16:36:11 +0530 Kayalvizhi_Thirunavu wrote #mailMsgBodyContainer p {margin-bottom: 0; margin-top: 0;} Dear Himanshu, It was pleasure working with you in our attempt to resolve the issue with your system. This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support Please find the Service Request Number (SR Number[protected] for your reference. We regret to inform you that any Damages happens due to negligence are not covered under the any warranty. This request falls under usage issue this so unfortunately we were not able to replace the part under warranty. However to resolve the issue we have raised a Quotation. You will receive the Quotation within the next 3 business days. If you decide to purchase please reply to that email. If you have any concern about support you recieved please reply to the mail.So one of the manager on floor will call you back and address the Concern. In case if you want to talk to one of the manager on the floor, please reply to the mail so that one of the Manager will call you to address your concern. Warranty link: http://www1.ap.dell.com/content/topics/global.aspx/services/service-contracts/se...⇄ c=in&l=en&s=dhs&cs=indhs1&~ck=anavml&redirect=1 In case you need further assistance with the issue you had reported, please send us an email to [protected]@dell.com with the required callback date and time and we will respond accordingly to assist you. Please be available along with your system to troubleshoot the issue. For Email Support : http://www.dell.com/support/incidents/in/en/inlca1/Email/Emailtagentry For Chat Support : http://www.dell.com/support/incidents/in/en/inlca1/chat/tagchange Working Days : Monday to Friday Working Hours : 9.00 am to 6.00 pm Thank you for choosing Dell. Kayalvizhi t Dell Public & Large Enterprise. Toll free :[protected] --- Original Message --- From: "sidhartha kesarwani" Received: 7/9/15 5:28:47 AM CDT To: INDIA_PLE_SUPP Subject: Re: Dell Case ID :[protected] Hi Team, i receieved a call from Dell on Monday asking me when i am available so that a person can be sent for the repair a mail is being is sent to me in this regard. I still haven't received any mail and neither anybody has contacted me since them. Please reply at the earliest as the case has already been delayed a lot. Expecting a quick response ... Regards, Sidhartha Kesarwani [protected] On Mon, 06 Jul 2015 16:26:46 +0530 "sidhartha kesarwani" wrote Hi team, Waiting for a call back. Regards, Sidhartha Kesarwani [protected] On Fri, 03 Jul 2015 12:58:38 +0530 "sidhartha kesarwani" wrote Hi Team, I expect a call back from Dell team. Regards, Sidhartha Kesarwani [protected] On Thu, 02 Jul 2015 13:54:56 +0530 "sidhartha kesarwani" wrote Dear Team, Please find the Images of the LCD and the DVD drive. Request to please arrange a call back at 4:00 Pm. Regards, Sidhartha Kesarwani [protected] On Wed, 01 Jul 2015 12:54:52 +0530 Vinayak_Jangam wrote #mailMsgBodyContainer #mailMsgBodyContainer p {margin-bottom: 0; margin-top: 0;} Dear Sir This email is in reference to your System. please attached the images of the lcd and dvd drive damage issue images. Dell Case ID :[protected] As per our Telephonic conversation, please find the Dell Case ID for your request. Regards Vinayak J ------ Please do not remove your unique tracking number! ------ Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More

My Laptop service tag no. (s/n): 8FB4HZ1 vostro 2420 this laptop is not functioning well from the day one and had a Flickering of screen and hanging problem & after several complaints, Dell changed some parts but it was still not working properly and now it is not been able to be switch on. I want it to be replaced.

I had purchased a laptop by the company called Dell and I had facing a problem from the day 20th with my laptop I had complaint many times for the costumer care people many times they send a engineer and replace many of the parts every time if one problem got solved another problem raises these are the major parts which they are replaced the replaced parts also not having quality at all they replaced all these parts Totally more than 20 times my laptop got repaired i.e 1st - Injus on both side 2nd - Top cover and bottom base 3rd - Lcd cover and Injus cap 4th - USB port 5th - Touch pad 6th - Injus on both sides 7th - Keyboard 8th - Lcd 9th - Cable form Lcd to Mother board 10th - Mother board 11th - Injus And I also asked costumer care people to replace the laptop with new one they said that it is not possible and then I ask them to replace the parts with the quality in spares with the assurance it will be in good condition and working condition is fine they said that we will never give any assurance if it get any problem we will work on it and we will repair it and they try to avoid warranty with delay in service. I was cheated by the company.

I purchased a dell laptop configured with windows 8. But dell is not sending me the windows 8 cd. As my hard drive got crashed and now i couldn't install the original windows 8 software.I continue calling dell but they are not issuing me the cd.I am ready to give the shipping charges of the cd.Please look into the matter.

My system details:

Service tag: d77v2x1
Express service code: [protected]

Dell tollfree no:- [protected]

Respected Sir, Mam i am a Dell Customer Since 2005 and have been using Dell since 2005 but i have never faced such a pool Services from you guys i had purchased a new Dell Battery Recently i am not writing a Complain regarding the Replacement Of the Batter i dont care about the Battery any More but what i Care about is What kind of People Answer the Call as A customer Care officers there job is to help Customers not to insult the Customers I called you guys on 08/07/2015 5 time and i was been told buy some 1 that they will check the case and will give me a call back i got a call at around 2 26 pm in evening and i told me to send me the documents again i asked him that can i speak to his Manager as i want to talk to him first he Denied and then passed the phone to some one els and he Stated that he is a Manager and i could hear them saying make him Go this is not what is a customer Care Services So please Notify me the Action taken

Hello, I would like to inform you that i krishnendu sen resident of west apcar garden asansol dist-burdwan wb, bought a new dell laptop model no-dell inspiron 15 3542. on 24th june 2015 frm Muknik controls, sri ram complex, G.T road raha lane more, near bus stop, opp. Dukbunglow, asansol with full payment.But the dealer did not provide me the back pack given by dell company as it was out of stock & promised me to give it within 3 days.But 15 days over still now i have not received it & whenever i ask him for it he deny to give it & excuse me as it is still out of stock. Facing harrashment i complaint you against the dealer. Please take necessary action as early as possible. I also attached the invoice copy.

Hello, This is really surprising and disappointing for me to have a shipment of a laptop was delivered to me without a Bluetooth Headset device. I was promised to be given a backpack and a Bluetooth headset (Byte Corseca Bluetooth Headset), but the same is missing from the shipment. Please do the needful. Regards -

I Buy Dell Tab In snapdeal after using 1 week the tab is strucking and touch is not working i tried to complaint many times but i dont know how to do that so many problems are there in that tablet. I think This is best tab in best price but now i dont want that tab any more i want to replace it or refund please help me Service tag no is :-FW7KHZ1

I have purchased dell vostro 3546 series laptop and it was come with ubantu. so i installed windows 7 in it but after two months its automatically shutoff. After checked found kernel power event error. I have taken diagnostic of hardware but but no issue found and checked all other things also. What should i do now?????????????

I never expected such kind of response from a organisation like DELL. I should say pathetic response from a customer care executive. On 2nd July 2015 your customer care person starts the trouble shoot process ask me to get a Operating system DVD for processing troubleshoot which we stopped because of the unavailability of Operating system. I consider my urgency and bought a brand new operating system with my money and waited for the response call which the executive schedules on 2nd July 2015 between 02.00PM - 04.00PM. But he failed to come online and the same time he re scheduled the same on 03rd July 2015. Now i lost my money and my laptop is under problem.Do some needful at the earliest My Service request Number[protected] Aravind V IT Engineer, HCS, HLL Lifecare Limited, CHO, Trivandrum.

I purchased on 30.June 2015 one Dell Insp 3148 . 4G 13 4/500win 8 TCH one no. @ Rs 37133, 33 +vat widows 8.1 is seen on my Computer But on visiting Del Website Warranty end on March 2016 Is it right. I am unable to get Windows 8.1 updates, It get failed I want to know how you are going to correct this. I am 85 years old and hard of hearing Can you do this rectification online or will you send some one to do it. Service Tag 4RM2732

On 15 step 14 I purchase a dell veneu 7 tablet from dell authorised dealer in Patiala.service tag no is J0CBJZ1. AFTER one month it showing some problem like screen flash out and auto shutdown. Then i send it two times to service center in Chandigarh thought dealer. Both time they kept my tablet for almost two month but the still showing. Then I visited 4 times to service center Chandigarh again and again .but problem is still in tablet.I send many emails to Dell customer care in company also and told them to replace but they refuse to replace it with new one I visit 8 time to Chandigarh one to gave tablet and one for received it and I spend almost 2500 on fright and done some other petty expenses .I also gave 200 to dealer as courier changes. And waste 8 days in journey I want refund my tablet amount with expenses and compensation also. Tablet purchasing amount is 12500, fright exp 2500, and petty exp around 600 . I want full compensation of 30000 from dell company.please sir help me to get my refund

i got my Dell Inspiron with the Pre installed Os. but i need to re install the OS now. but when i am asking you are saying product key injected in mother board from the factory itself. but my OS has crashed now. How can i re install? i am out of warranty also. but i paid money for windows also right. you have to give the CD. i need the proper response.

1 - sir i am a purchase tablet 19 march 2015 but warrenty so in tablet 18 jan 2015. Please do this.
2 - continually hanging pronblem in this tablet. Please do this.
3 - new one problem 5 to 10 minute. Full battery charged and 5 to 10 minute. Battery discharge
And tablet off. I am again sammit in dell service centure. (In i - 32, lajpat nagar new delhi - 110024) .
Service tag. No - ds2c222

I have purchased a Dell Inspiron 3542 (G77) laptop on 29/06/2015 from Dell Exclusive Store, M. P. Nagar Zone-II Bhopal.But after payment salesmen of store said that the original bill will be generated from Indore and you can collect it tomorrow, but till today 01/07/2015 till 9 pm salesmen told that the bill is not ready. I want my original bill immediately so please do the necessary. Thanks. Varun Pratap Singh Dhakre

Under the back to college offer running on Dell Laptops for the month of June, I bought one inspiron series laptop from the Dell Store in Domlur. After not recieving the Shopping Voucher for nearly 3 weeks, I called to check the issue. Came to know that the registration for my laptop was not even done. And the customer service told me that the registration was not done during the offer time, so it would not be possible. The store has such uneducated staff and sales people, never would advise to go to this centre.

I purchase dell ceneu 7 tablet in sep 14 . after few months it start showing some screen problem .after that I visit 8 time to their service center but problem is still in it . i spend alomost 2500 on fright and waste 8 days and I'm from patiala and there is no Dell's service center so I have to go to Chandigarh for service . this company only believe in sale not after sale service please pass a rule against them .if they want to sale everywhere they have to open at least one service center in every district . other wise they can sell their products in only those cities which have their service center .

Service Tag No : GJRDH22 I first made a call to dell customer care on 25th June 2015 and yet no action has been taken. I was assured a speedy solution for my problem but nothing has been done till now. 1) 25th June - call to customer care. Person misbehaves and blames me for the problem without even understanding what the exact problem is and tries to force me to say that i did something wrong with my laptop 2) 26th June : Person calls me and asks for details and says he will call me after 2 hours. 3) 26th June: I call at the customer care and a lady tells me that the person responsible to solve my problem has left as it was 6 pm 4)26th june: She assures me that i will receive a call by 7pm informing me the status 5) 27th June: Person calls and asks for a pic of of my touchpad and says that he will do it as soon as I send the image. 6) 29th June: I have not heard from that person till now and I am without a laptop from a week long 7) 29th june: I called at customer care to hear that I should call tomorrow and she did not even tell me, even after asking repeatedly, about the progress or status of my grievance. PROBLEM 2: No reply of emails I received an email when i called at the customer care and was asked to revert back on it incase of any problem. I have sent 3 emails till date right from 27th june to no avail.

i bought dell laptop inspiron 3537 on 4th june 2014 at Hamirpur (HP). After 12 months and 1 week later its battery permanently become unusable and shows replacement of battery. Now i am at patna (Bihar), and my dealer says that i have to contact dell. I just wanted that my laptop battery must be replaced. because i am disappointed that within 13 months battery of my laptop is unusable. and my warranty of laptop is over so i am also not able to replace it. so either it must be replaced or suggest any guidance to resolve my problem. for contact [protected] or [protected]@gmail.com.