Dell India Complaints & Reviews

I m smruti choudhary from BETUL (MP).on 10octomber2014 i purchase a dell inspiron3541black laptop to online shopping from amazon .com .touchpad and booting process is main problem in my laptop and atleast to 1month when i open suppose my computer icon /other icon then the other icon automatically open n keypad key automatically locked, n i work on ms-excel and typing any text in the google search engine then the slides are automatically down and i will try to do slide-up to the upper direction but laptop not responding .please help me bcoz i have 1year warranty n i want to replace my laptop .please help me. name-smruti choudhary order no of amazon[protected] dell inspiron 3541 express service code-[protected] service tag(S/N)-6S3LB12 Windows8-33308/SDPPI/2014/3878

I have bought a TAB Dell venue 7 3741 on 13 june 2015 from rohini and within few days i have started facing issues in the product .I have visited the authorised service centre of the company 3-4 times where every time i was told that the issue has been resolved by them but nothing happened and the issue was still continued, after getting tired of visitng the service centre, i have called on the compalint/customer support no to register a complaint basis on which i have got the mail on 24th jul from the company that they will replace my TAB and they wanted me to submit my old TAB back first which i did (copy atatched for the same).Even after writing numerous mails and doing various call si was only getting the rely to wait for some more time with one or other reason, finalyy after more than even a month i have got the call from courier company that they have received the TAB from dell and inspite of delievering it at my address they have asked me to come and collect it from their office, i even did that post reaching there i have been told only TAB has been sent by the company even the charger was not sent however the old charger was returned by us any ways we accepted that even but within a day i have realised that the issue is still the same and even have a doubt that i have been given the same tab back as i am still facing the same issue for which i have lodged the complaint 1 and half month back. I am feeling cheated and harrassed by the company as my money is swallowed by them by providing a faulty product with fake resoltuions and committments. i have got a major setback as it was gifted by me to my sister and i have lost my goodwill due to this faulty product . I need my money back with a formal apology letter on on the letterhead failing which i will file a legal case against the company

I have a Dell Venue 7 3000 Series Tablet ( model no : 3740, 16GB, WiFi, 3G, Voice calling ) Black, which had purchase on 09.02.2015 from amazon.in, my invoice no : HR-DEL[protected], suddenly it was highly heated then i have found the memory card was burn, & also the place of memory card was mould, & I have not use the tablet, when i trying to on it, then i get the tablet heat. then i contacted with Dell Authorized service Centre, of Central Avenue, Kolkata . but they are not co-operated with me, So I request you please give some solution regarding this matter. Your co- operation is highly solicited. Regards Soma Mukherji ph. no : [protected] mail Id : office.[protected]@gmail.com

I bought a new peice of tab venue 7 3741 from an authorised dealer of dell here .On opening the packet the very same day i found that the tab is taking auto shut down and not switching on ..It was 8th of aug2015 which was a sat next day was off and i happened to be sick for 4 days on 14th aug when i approached the retailer he sent me to the service centre kolkata where they refused to replace the brand new set saying that i might have tampered with the set. They were willing to repair but not replace ..I had actually bought seeing the brand name only..Had i ever known the kind of service received i wd have bought a rather diffbrand ...I have given on 14th for servicing till date i hve just received an sms tht they hve recved my tab for serving thats all...Poorest of poor service...Request you to pls look into the matter...

I purchased A dell Laptop.Packet Contain Mcafee Multi device antivirus having 15 month subscription. then after i pay 1299 rs for an independence day offer this offer gave 1000 rs jabong voucher Mcafee antivirus 15 month 2 year warranty extend Logac software according to above information i got two antivirus product one from offer and one with the laptop. But company is not supporting me to install the antivirus that i got from the offer.

Computer age, a dell authorized service center on mg road, mulund west, has the worst service. They commit to repair your laptop but don't return it. It hasthe worst staff, they don't start working before 1 noon and shout back when you remind them their commitment.
These authorized centers are ruining the reputation of dell along with their own reputation.
Worst customer service.

I buyed a dell inspiron 3542 laptop a 15 days ago and facing a touchpad problem from day one .i compaint many of time to custumer care with complaim no.[protected].they called me and asked me to install the drivers and windows again i fulfilled their requirments. but the problem is same now i feal that the problem of toucpad after the conteing the charger nd i told this to customer executiv and they asked me to chang my location . i also fulfill their request... but the pproblem is same .but now dell executive caleed me and said bring ur product t our service cente either gurgon or chandigarh.. is this is onsite wranty of dell ... kindalyy resolve my problem within short period of time else b ready to face in the consumer form sahil chawla [protected] sirsa, haryana

I have purchase a wire less keyboard and mouse off dell on 18th of nov 2014. now mouse creating some prob. and when i have contact with dell customer care. he said your product is out of warraty. we will provide the warranty with manufacturing date. even i have the invoice for the same product and purchased new box pack. but the cc person sayad said u have to check manf. date on the time of purchase. please suggest how can i get the warranty of my product.

Dear all. I am order 1 pis dell laptop bag my order number is 64341230 .i have ricieved bag put my laptop and bag was broken.so i am seen bag properly u r not send me original bag us r send me duplicate bag u r lying with customers.

Hi have purchased dell inspiron laptop from a shop. Its hard disc crashed 4 times within 9 months. Every time my my data got lost. they are also not providing me extended warranty. I called him so many times that plz replace my hard disc but they refused to do so. Please help me in resolving this problem ASAP as warrant of my laptop remained left for 3 months. from shami

I am Shashi Kant Prasad, purchased a Monitor which Model No. E1914H, Sr.No. CN-0X0T4K[protected]O- AL8M on dated 15th Jan 2015, Fusion No.32509193 & Case Id[protected], I visited Devika Tower at Nehru Place twice, they tell me that this monitor is Damaged so it is not repaired in warranty and they tell me that don't accept Monitor here for repairing, and they communicate with me rudely & tell me this monitor can be repaired outside of service...

My laptop model no is DELL inspiron 3000 series...i am facing a very big problem with my laptop..it has a very bad sound quality...the sound is not audible anyway...even when the system volume is 100% the sound in not audible...even it has a lower sound than my mobile phone...the problem is from the very beginning when i purchased it...i want to know whether i need to install any driver software or not??

To the concerned decision makers at Dell: Sir(s), I purchased an Inspiron 3542 last year through Flipkart, and the product is still under accidental warranty until December 2015. Here are the product details: SERVICE TAG NO: 2J73B12 EXPRESS SERVICE CODE: [protected] Day before yesterday, I faced an issue with my laptop. While taking out (disconnecting) the charger, part of the charger's connector port got stuck inside the laptop (PFA pics). Now, this is very much an accident and should come under the accidental warranty. However, Dell India's Customer Service is extremely troublesome, and they are absolutely denying me the accidental warranty. According to them, its my fault of handling the laptop that caused this. I'm presently in Hubli (Karnataka), and they can't even send a technician at my place to have a look at this. I called the Dell's number ([protected]) today morning and explained my issue to representative Gaurav regarding my issue. He flatly denied my request for service saying my issue doesn't come under warranty. Let me assure you, I've handled Toshibas and Asus the same way I've handled the Inspiron and they have lasted for years without such an issue, and with Inspiron, this happened just within 7 months of buying. The fact remains that you have used an inferior charging connector port in my Inspiron 3542. Now, whether or not I'll recommend any Dell product to my friends/colleagues will depend on whether or not you will provide me service or not. If you are still stuck on the line that its my fault that caused this issue, then you might be able to save a few bucks in the short-term by not sending your technician to my place, but will loose the long-term share in the Indian marketplace. The choice is yours!

I have purchased dell inspirion 3542 laptop dated 16.07.2015 from ayushi computer, satna m.p. i have registered my product for back to college offer dated 18.07.2015, but after 4 -5 days any confirmation not recd. from dell back to college team i have call them he asked me your service tag was not registered with our site you call dell customer care for service tag updation i have call dell customer care no. and send them copy of invoice dated 27.07.2015( Support No.[protected] they told me next 24 to 48 hrs it can be updated but this was not update i call & email them regularly the told me till today evening it was updated but till now it was not updated. Thanks & Regards Manoj totlani

My plam rest is broken. I gave it to service a week ago. It is not been done and i have been constantly been calling the dell customer care, but no one is picking there. Even i tried calling Dell service centre but there also no one is responding. If this continues, then i need to register a complaint against in court.

I brought a new dell vostro 3546 i5(5th Gen) laptop on 07 aug 2015. which is having 4GB RAM and 4GB(2GB+2GB NVIDIA) Graph card. although i didn't spend much time with it but the system getting slow. and to activate ms office it is asking product key. I want to know how to over come those problems.. where should I get the ms office product key. pleasereaply as early as possible.

I buy a laptop in aug 18 2014 company gives 1 year waaranty and accedential warranty i am facing problem in screen but when i call dell company says your warranty is end in july but how it possible when i was buy in aug 18 2014 and i have bill when i try many times then company says that send bill when i send bill he says that your bill is not seen proper

Dear sir i have purchased dell 3741 venue 7 android tablet with voice calling

Item no #[protected]
Imei / serial no #[protected]

Product order no [protected]
Invoice #20663 /[protected]

Which was supplied defected, please change this product

My email address [protected]@gmail.com mb. [protected]

I am bearing dell laptop with code bct 6812..I think one year is not completed...I am encountering some problem in my laptop..The booting time of my laptop is very slow nearly it takes 2 mins..And the blank screen holds for few seconds...And i am unable to put my laptop in sleep mode..In case If i put the lap in sleep mode means it goes to some state that i am unable to switch on it again..It is not working like as in the beginning..Kindly provide me the solution... My mail is [protected]@gmail.com

I had purchased a laptop on 23 may 2015 with 1 year warranty when i check it online it show till januray 2016 only 7 month. For more detail please see attached image I had called rishi computers many times but no response. Rishi Computer 306, Siddhart Building 96 Nehru Place I hope here i can resolve my complaint. Thanking you Aksahy