Dell India Complaints & Reviews

My self Anil Parmar. I have Dell Inspiration Laptop having Service Tag no. 85C0HW1. My laptop is not working since last 1 month. that's why I gone to the dell store at Shop No. 7, Saroj Plaza, 150 Ft. Rd, Near Maxus Mall, Bhayandar, 401105, . When I was submitted my laptop on dtd. 07.06.2015 that time my battery is working but when I collect my laptop on 11.06.2015 from gallery it was not working. I check my laptop infront of that Technician Mr. Sandip Gupta. He told me Charge 4 hours and after 4 hours it will work. but after 4 hours charging it was not working. only laptop started with charger. I call him Mr. Sandip Gupta he told me come back we check. but after submitting again my laptop they are help less. I told him at the time of submitting I given u working battery but after receiving you giving me not working battery, please co operate.

Sir I have purchased a laptop as on[protected]. But from the day one it has a problem in screen. The Problem is that a infant like mosquito has gone inside the screen. The company replace the LCD. But new LCD has create some problem. I requested the company to replace my system but company says dont replacement of system in their warrenty terms. But i found the defect in good from the day one. As per consumer protection act, if any defect is found in goods then seller replace the goods. But company didnt replace my system. I want to replace my system because i have purchased it last friday and it created problem from the day one.

I ordered for a Dell Ultrasharp U2414H Monitor online from CompuIndia.com (Dell India Store, Order No.[protected] on 19-June-2015 by paying the full amount in advance. I received this item on 22nd. From the day I received it I was facing too many problems with that. The purpose of purchasing the new monitor was to connect to my Acer Laptop (Aspire E1-572) which has VGA & HDMI ports to connect to external monitor. As the monitor has only got HDMI & Display ports as input and they don't provide HDMI cables alongh with the monitor, I had to purchase HDMI cable for making it to work the first day. I was using it as a multi-monitor and the strange problem appeared to start. The monitor was going blank and coming into normal state in 2-3 seconds in infrequent delays several times (5-10 times) in an Hour. I checked all the cable connection and detached all other connection other than power cable and HDMI cable and it was the same scenario again. I re-installed OS in my system and updated all the drivers only to see the problem was still there. I thought it might be due to some fault in HDMI cable which I purchased from local shop. So I kept the monitor aside and ordered for a new HDMI cable online which I received 25-June-2015. I replaced my old HDMI cable with the newly purchased one. The monitor was still showing the same problem but was happening infrequently till noon when I noticed the monitor started to flicker and display was going blank and coming back very rapidly. I switched off my laptop and detached all the cables other than power cable of the monitor and tested again and could see the same thing is happening again. I plugged the monitor on to different power outlets to confirm if this was anything to do with power source problem but was not that case. I recorded the photos and video of this strange behavior using my mobile camera and the zip file containing the same was sent to CompuIndia support team explaining the problems the same day. As I didn't get any response from them I contacted them today (26-June). The CompuIndia representative told me to contact Dell support. Contacting Dell support was really painful although they listed too many contact numbers on their website. I was put on hold several times and got disconnected. After trying for 2-3 Hours in the morning at last I was able to explain all my problem to a person name Sunil HM who gave me the complaint No.[protected]. After verifying online about all the problems and trying all the possible solutions, my monitor was still showing the same complaint. So he told me that they can have an Tech person visit my place and replace my monitor with a refurbished one. I was not willing to accept the refurbished monitor as replacement because it was showing the problem from the day 1 I received and It was only just 4 days passed so I have the right to get it replaced with a new one. So he advised me to contact CompuIndia again to get a replacement with a brand new monitor. I contacted a person at CompuIndia again and explained everything who assured me that he would contact me shortly. As I didn't get any call or email from them I contacted them several times but every time they said would get back to me but I was never contacted by them. I contacted them in the evening again and they said would reply to my email in 2 minutes. Now the person (didn't provide his name) at CompuIndia says they didn't get response from Technical Team and only after that he would email me. Now this is reaching no where. I'm really frustrated re: the service they provide. I feel like I shouldn't have purchased Dell monitor. I wasted my time and money.

hello i purchased dell venue 7 on 5th jan 2105 my service tag no is 8ms3222 till the time i visited service center arround 7 time but every 15-20 day the same problem happens again i asked for replacement or refund then ur customer care team tells me that its a software problem.. but i bleave that there is some hardware issue.. when i am sending email to ur customer care guy name SOUMIK_DHAR his email address is [protected]@dell.com but he is not responding on email as well now enen reach them and cant do my wok as my phone is off for u all my phone is swithced off send me email what u wanna do

I have purchased Dell Laptop on date 22.05.2014 vide Serial no. DT4X5Z1 in my favour namely Kanchan Charan. Now, my system has detected problem in the screen and its immediate repair. The update address and contact no. is as under:- Name: KANCHAN CHARAN, DIG/RPF/East Coast Railway Qtr No. 10, TYPE-V, R-F, Mahatmagandhi Marg, Unit-III, Bhubaneswar, Khurda, ODISHA. Contact No. [protected] mail at us: [protected]@gmail.com Your co-operation is highly solicited. Regards (Kanchan Charan)

Hi, On 6th feb 2015, I purchased a dell inspiron 5547 with i5 processor. After using it for a month i startted facing problems with my laptop. The charging slot had an issue because of which when i connect my charger it gives me an error msg saying that i need to connect a dell 65w charger and i also started facing problems with the touch pad. THE TOUCH PAD DOES NOT WORK PROPERLY. After a few days it started giving me a blue screen error. While working on the laptop suddenly the laptop would make a very bad sound and would come up with a error saying that the System ran into an error and would automatically shut down my system. Since then i am calling dell to get tbia problem fixed. Firstly a technician told me that it is a software problem and took the access of my laptop ran some scans installed a dell fix up software to fix it. The day they raran the scan the same day i encountered the blue screen error twice. i called up dell spoke to the supervisor naming Manmeet he arranged a onsite technician for me. The technician came over on 20th June 2015 to replace the touch pad hardware and to fix the charger issue and to reinstall windows on the system. When i spoke to Manmeet he told me that when the technician will visit in case there would be a major hardware fault in the laptop like issue with the hard drive or motherboard then the system replacement would be possible. So the technician came and he checked the laptop and he told me that the harddrive is corrupt. So i told him that i have a replacement warrenty and will replace my laptop . He then called up dell in Mumbai and i spoke to a tech naming Wasim he told me that the system repĺacement would not be possible. I asked him to transfer the call to the manager but tge manager was not on the floor. So he arranged me a call back from the Manager on monday . On monday some agent called me up and told me the same thing that system replacement would not be possible. I asked him that in case i get my hard drive replaced from you guys and then again i encounter the same problem then what happens next ? He said i will again get my hard drive replace that would be the only solution for this. Now i need help from you guys because dell is not helping me anyways and its a 4 month old laptop and it is under complete warrenty so i need the complete syatem replacement. Dell is not ready to replace the system for me. I am going through a lot of mental stress as i have spend 50 thousand on this laptop and its just a 4 month old laptop and they are not ready to repalce this laptop for me . It is hampering my work alot. RICHA BHARDWAJ PH NO. - [protected] EMAIL- [protected]@gmail.com

I have purchased this tab on 18/01/2015 and have noticed that since the time I bought this tab is continuously giving issue. I have visited the service center in hyderabad on 13/06/2015 and they said that it was a software issue and resolved it and gave my tablet on 18/06/2015, but from the next day onwards the performance of the tablet was slow and the issue was not resolved. I had to visit the service center again to gave my tablet for repair. I have even called customer care but they are saying that there are no records of my complaint. Need help to replace the tab.

As I switched on my laptop a multicolour spot is visible which is permanently their and is visible in every window. During performing any fast or any other operations automatically the screen gets fluctuate and gives a vibrating sound and because of that I have to restart the laptop . Button base of laptop get heated very quickly . Battery get emptied very quickly .As battery is fully charged at night and on next day as I switched it on it remains 40 to 50 percent.

Hi, I have been a customer of dell for over 10 years. On 4/6/15 I purchased a inspiron 3541, 4 GB 500 ram from you Adyar, Chennai show room. Telephone no.[protected] at Rs.22000/ I was not given the lap top bag as part of the sale. Bill No:2964 dated 04/06/15 On 12/6/15 I purchased one more inspiron 3541 same configuration from Hyderabad Dell stores Bill No: s15 474 / 12/5/15 for Rs. 21650/ and I was given a bag by the dell store. Today 23/6/15 I spoke to your customer service and was informed by one Mr. Hari who attended my call that Dells policy is same all over India and that I was entitled to a bag for the purchase I made in Chennai. He asked me to talk the adyar stores which I did. However Adyar stores told me that customers service of Dell is not aware of the policies and that Chennai does not follow the dell policy of Hyderabad. The person there refused to listen to me when I told him that I was asked to speak to him which I was doing . He told me he cannot give me a bag which was due to me. My simple question is how can Dell allow such things to happen in their stores and why do they mislead customers. Instead of walking into any other shop we go to a Dell stores thinking that we would not be cheated. Please take this complaint seriously and ensure that you follow a policy common to whole of India. We have 5 dell computers at home and dont shake our faith in Dell. During the next week we would be buying computers for our office and you are making me think twice if I should buy Dell or other brand. Please ask your sales people to be more responsible and not mislead customers by stating that different states follow differen tpolicies. I look forward to hearing from you and direct your adyar stores to contact me and give me my bag which am entitled to. Thanks, Dr. Jayshree RK [protected] / [protected] or reach me at [protected]@yahoo.com

I have purchased Dell Laptop Inspiron Dell Ins15 3542/i3/Win8 SL/4GB/500GB/Int. In it, Problem is of Battery available plugged in, not charging then your customer care executive taken complain and sending laptop battery when the battery put in laptop and charging the laptop same error is coming after that i called your customer care executive they told me sir your mother board problem so i told him within 9month having more problem in the laptop so i dont want laptop because its under warranty .

All the stupid people sitting in the team of dell, you all people from dell think that i am stupid for past 7 months after collecting my money you keep on sending me such mails full of and doing nothing . you bloody could not replace my hard disk for so many months. It has never happened that i switch off my mobile if one call is missed you can call for second time every time i get a mail that you tried contacting me and i did not recv the call bull . i want my system replaced by the team of dell if they dont have the hard disk for 7 months and you take the money in advance I WANT MY PC TO BE REPLACED NOW WITHOUT AND DELAY AND WANT MY MONEY REFUNDED WITH INTEREST how can you collect the money for warranty in advance and not provide the product forget the warranty since warranty is for the product and i dont have the product if all these people at world class level see then see how dell works and sort it out as to why and how has this happened my contact no [protected] my alternate residence no is [protected] my address is -FLAT NO 266 C, GANGA APARTMENT, SECTOR 29, NOIDA, GAUTAM BUDH NAGAR, INDIA I hope someone at least someone can contact me and please see for long my complaint is pending and what all losses i have faced because of this this is my tracking no provided by dell team ------ Please do not remove your unique tracking number! ------ with all regards and loving wishes for the hopeless team of dell vandana

i had purchase dell laptop since 15 month, now it is not working due to techinical problem as like harddrive problem. laptop screen not display now.hard drive fail within 15 month.iwant replace laptop. their is problem of company product, customer is not resposible about this problem. please solve my laptop problem as early as possible, other wise i go to press and media against dell company as dell is issue bed product in market

We have purchased this tab on 06/02/2015 and we have noticed that since the time we have brought this tab is continuously giving issue. It has software issue and we are not able to open any application not talk. There are so many toll free numbers that i am not able to get thru the right desk to sort out my issue. Need help to replace the tab.

To, Dell, I was purchased a Dell Vostro Laptop. Seasonal offer given with the Dell Vostro. “Dell Vostro SB Dhamaka offer Valid from 8/05/2015 to 15/06/2015.” “Buy a Dell Vostro Laptop and get a Canon PIXMA MG2570 all in one Printer Worth Rs.4150/- for Rs.499/- only”. Just Because Of Offer given in Dell Vostro Laptop that why I purchased. To Purchased a Printer to apply online registration on www.dellvostro-offer.co.in. I was purchased on 03/06/2015 and apply online registration 10/06/2015. But after registration no S.M.S came on my mobile No. and no Link came in my E-mail ID. For query regarding calling in[protected] but not given response and not Received a call. Root is busy, switch off, when ring is going no call received. After mailing also no response received from mail side. E-Mail: [protected]@kestone.in. Some detail I have given detail on purchasing of laptop related to as follow as below. Dell Authorized Dealer: DOT NET, 115, Yash Kamal Complex, Main Road Bistupur, Jamshedpur-831001, Jharkhand. VAT TIN NO.: [protected] Invoice Date: 03 June, 2015 Dell Laptop Model No.: 3546 X 510122IN9 Price: Rs.33, 500/- SA Code of Authorized Dell Retailer: DEBSP0464 Service Tag Detail: 2T90832 Consumer Name & Address: Intekhab Ahmad Khan Ex-3, Road No.2, Line No.3, B’ Block, Dhatkidih, Bistupur, Jamshedpur-831001, Jharkhand. Contact No.: [protected], [protected]. E-Mail ID: [protected]@gmail.com [protected]@yahoomail.com I have complaint that I was purchased a Dell Vostro Laptop Brand only for printer. Otherwise I have to purchase another brand laptop. For what reason I had purchased a Laptop that not fulfilled the requirement then no use of purchasing a laptop of dell. Even I have also complaint of that staff that no responding given on call or E-mail. There are no uses of Mobile No. and E-Mail ID Provide by you for Customer If not fulfilled a query for him/her. Please I Will Requested to you sir that you can help me to get purchased printer on offer Rs. 499/- If I will not get a Printer then I have to think that Dell Authorized Company Misguided a Consumer for increasing a sale of Dell Brand Computer & laptop. If this happen then Reputation of Dell Company image got Bad Impression on me and other Consumers. I hope you will be understood and give response in positive way, and give an opportunity to purchased a printer what offer given with Dell Vostro laptop. Thanking You. Regards: Intekhab Ahmad Khan

i have some rinches problem the open close became loose, my lap is in warrenty, i made 5 call to toll free they said to send a mail but the mail is not yet come, rinches is not my fault, why i have to pay, then why are you giving 1 year warrenty, no one response to my complaint. i want free service other wise i will go to consumer, i want a quick response from you. my mail id is [protected]@yahoo.in my cell no is [protected]

My dell laptop is not switching on since morning. I made a complaint to dell support but they refuse to help me out as it is not on my name. I have already send them the original scan copy of invoice but they refuse to provide any support. Service Tag - 6QZVFY1 Invoice Number - [protected] Customer Number[protected] Invoice Date - 02-Aug-2013 As per terms and condition my laptop is still valid for on site warranty. They even told me that multiple visits has already been made for repair of concern laptop and they will not provide anymore on site warranty. I am really fed up with all this follow ups to get my laptop repaired every time. Kindly help me to replace my laptop and with ownership by my name and carry forward the remaining warranty left for the laptop. Thank You Damanjit Singh [protected] [protected]@gmail.com

I bought a dell inspiron 7537 laptop on 18th April, 2015. The screen has a small green spot and the battery sometimes drains quickly.I contacted the dell customer care immediately and they didn't help me that time.I registered my complaint but dell has been unable to solve my problem. I wanted to have the parts replaced first but after seeing their treatment towards their customers i don't want to have their product now. I was told that they can't change the lcd screen but for me they will make an exception and will replace the part. The green spot on the screen is a manufacturing defect and it isn't that noticeable otherwise i would have never taken the laptop. The shop i bought the laptop from they filed my request for the system replacement but dell doesn't want to replace the system. They don't even want to refund the money i spent for their defected product. The spot on the screen is irritating and every time someone is watching a movie or something the spot annoys with it's presence. Even after their constant mails and calls i really don't think these guys are going to help me. When i complained about the product they were ready to replace the part but now i was told that lcd replacement is not a part of the policy. After all i have been through, i asked for a system replacement or a full refund which they are unable to provide. Even the employees lied to me.

To, Dell, I was purchased a Dell Vostro Laptop. Seasonal offer given with the Dell Vostro. “Dell Vostro SB Dhamaka offer Valid from 8/05/2015 to 15/06/2015.” “Buy a Dell Vostro Laptop and get a Canon PIXMA MG2570 all in one Printer Worth Rs.4150/- for Rs.499/- only”. Just Because Of Offer given in Dell Vostro Laptop that why I purchased. To Purchased a Printer to apply online registration on www.dellvostro-offer.co.in. I was purchased on 03/06/2015 and apply online registration 10/06/2015. But after registration no S.M.S came on my mobile No. and no Link came in my E-mail ID. For query regarding calling in[protected] but not given response and not Received a call. Root is busy, switch off, when ring is going no call received. After mailing also no response received from mail side. E-Mail: [protected]@kestone.in. Some detail I have given detail on purchasing of laptop related to as follow as below. Dell Authorized Dealer: DOT NET, 115, Yash Kamal Complex, Main Road Bistupur, Jamshedpur-831001, Jharkhand. VAT TIN NO.: [protected] Invoice Date: 03 June, 2015 Dell Laptop Model No.: 3546 X 510122IN9 Price: Rs.33, 500/- SA Code of Authorized Dell Retailer: DEBSP0464 Service Tag Detail: 2T90832 Consumer Name & Address: Intekhab Ahmad Khan Ex-3, Road No.2, Line No.3, B’ Block, Dhatkidih, Bistupur, Jamshedpur- 831001, Jharkhand. Contact No.: [protected], [protected]. E-Mail ID: [protected]@gmail.com [protected]@yahoomail.com I have complaint that I was purchased a Dell Vostro Laptop Brand only for printer. Otherwise I have to purchase another brand laptop. For what reason I had purchased a Laptop that not fulfilled the requirement then no use of purchasing a laptop of dell. Even I have also complaint of that staff that no responding given on call or E-mail. There are no uses of Mobile No. and E-Mail ID Provide by you for Customer If not fulfilled a query for him/her. Please I Will Requested to you sir that you can help me to get purchased printer on offer Rs. 499/- If I will not get a Printer then I have to think that Dell Authorized Company Misguided a Consumer for increasing a sale of Dell Brand Computer & laptop. If this happen then Reputation of Dell Company image got Bad Impression on me and other Consumers. I hope you will be understood and give response in positive way, and give an opportunity to purchased a printer what offer given with Dell Vostro laptop. Thanking You. Regards: Intekhab Ahmad Khan

This is regarding purchase of New new Dell Inspiron Laptop Model details as mentioned below: Model: Inspiron 5548 X560557IN9 5Gi550U/8GB/1TB8GB/AMD4GB/W8.1SL/15.6T/3D SERVICE TAG: 8JYKW32 I have purchased the above mentioned DELL Inspiron laptop from DELL store at Jabalpur The Invoiced dated 13/06/2015 and delivered on 15/06/2015 at home address. (Rajesh Sabharwal, ACC Colony, Banglow No - 4, Kymore, Dist Katni, 483880) But during delivery the SEAL of the Laptop box was UNSEAL (already open) and during operation it was found that one of the tab key is not functioning properly. Moreover, we have finalized the product at the mentioned below shop of DELL store after checking the demo product at the store on 11/06/2015 and received the product on 15/06/2015 but as clear from the screen shot the software was loaded on the system on 11/06/2015 i.e. 02 days back of our shop visit and finalization also in the login history its showing that the 1st login was on 26/05/2015. The store owner committed for supply/delivery of fresh and sealed product of above mentioned Model as the same was not available with him at that instance. Considering the situation and on faith we made the payment of Rs 68500/- through credit card on 13/06/2015. But the product we received on 15/06/2015 was the same piece demo which we have checked at DELL store on 11/06/2015 at Jabalpur DELL store. DELL EXCLUSIVE STORE COMPUTER BAZAR Shop No- 4, Anand Apartment Home Science College Road, Wright Town Jabalpur, 482002 M.P Please arrange to replace the delivered used/demo piece with fresh sealed one. Kind Regards, Rajesh Sabharwal Mob No - [protected]

My under warranty Dell laptop got some physical damage. I was given a quotation for the repair (as supposedly I was not insured against physical damage) including the cost of part and labour and an Acknowledgement Order after payment of the quoted amount (deposited in their account as per details given by them) with a date specified. To my utter surprise, two days after somebody called me to say that the laptop will be repaired within 2-3 days, I again receive a call to be told that my order has been cancelled as they could not trace my payment details and they will re-process the case, again giving me the same no. of days' to wait. There is nobody to listen and I have no choice but to wait. The most deficient service you can expect from a company like Dell.