Dell India Complaints & Reviews

I purchased a Dell laptop Inspiron[protected] S#HV7102, Express Service Code[protected] from Sugan Computer Plaza, Chennai, India( Tel[protected],[protected] on 23rdMay 2014.It crashed in April 2015, hard disc was replaced on April 2nd 2015 but crashed again on May 21, 2015.Repeated complaints to Dell Service on May 21 but so far complaint not resolved.Lost a lot of data, additional memory purchased, Micrsoft Office software, anti virus software, etc.Delay is upsetting my work My phone [protected] Email [protected]@yahoo.com

Dear Sir, I purchased one laptop from M/S OM SAI COMPUTERS on dated 29.10.2014 invoice no is.1265, but now i am facing a problem on cd writer and his left speaker both are not working. I am in touring job so request to you kindly send the well technicians after calling and resolve the mention problem on top priority basis. Mr. Saurabh Kumar Talukdar Add. N15/151 G 1- R Sudamapur Vinayaka Varanasi Mob.No.[protected] Regards Saurabh Talukdar

I brought dell led 18.5" monitor two months ago. I am getting dark black lines on the screen. Please solve my problem ASAP. My Contact Address: G Vijay Bhaskar Reddy, H. No. 7-8-729 & 730, 1st Floor, Yellareddy Guda, Hyderabad. Lank Mark: Near Yellareddy Guda Law College. Contact No: [protected]

We have purchased DELL Inspiron 1564 laptop from DELL authorized showroom in New Delhi. The details are as follows : The Service Tag : 4L655BS Express Service Code : [protected] Though the product is not in guarantee but it is minimally used from the date of purchase. Few months back the laptop starts malfunctioning .The initial symptoms are as follows : 1) Sometimes, the laptop does not turned on. 2) If its turned ON then the system becomes very slow and not responding properly. After Online talk with Dell team, it has been given to DELL authorized service centre in velachery, Chennai (May 2015). The inbuilt system diagnostics reveals a error code corresponds to hard disc failure (The failed Hard disc photo is attached). They have replaced the harddisc and the product starts working. But within 3-4 days again the same old problem of "laptop not turning ON" started but this time it never turned ON. Laptop was again submitted to same service center. They diagosed the problem of an IC failure which powers the motherboard therefore the laptop was not turning ON. They got the IC from DELL and replaced it. After replacement, laptop works for few minutes but again got turned OFF. Finally, Service engineer concluded that the replaced IC burnt and there is fatal issue with the motherboard or PCB. Service Centre people recommended to replace the motherboard (Harddisc already replaced). In nutshell, we have a laptop which is rarely used and have a failure of both harddisc and motherborad. This puts a question mark on the the quality of Hardware procured by DELL INDIA. We have purchased this laptop due to the brand value and nice service, but this all looks absurd. The Cost of Motherboard comes around Rs 13000. We don't want to burn our pocket for the product which has not given any service. The laptop is with us and is of NO use. We request DELL INDIA to take this product back for further diagnostics or the root cause of quality failure, if they want but on other hand, we need the solution for this painful laptop. We don't want to spend a single penny on this product now. We expect DELL to look into this matter seriously and do the needful ASAP. My contact info is as follows: Email : [protected]@gmail.com Contact : [protected], [protected]

Sir, Dell has been a company which provides great customer service. But i want you to take a close look to my case. I have been disappointed too much. In 8 months of my laptop internal problems are like a schedule to my laptop. it is dell inspiron 15 3537. twice the keyboard twice the lcd once the touchpad twice usb ports once the heating panel has been replaced. But still the laptop is good at nothing. it heats in 10 minutes and reaches to 65C . I have sent many snapshots of temperature and Bios version. but still no solution now for 3 days. No email No phone call for the last 3 days. What to do? Please help or i will be forced to take some extreme steps against dell.

Dear Sir, main anil kumar ek dell company ka laptop service tag no. 7QDX212 dealer computer care ashok nagar p roperitor tarun kumar mob. no. [protected] se 29/07/2014se purchase kiya aur dell company ko extra 1299 pay kar ke uski guarrranty bhi 2Year extra karwa le jiske against company porttfolio mere laptop ki guarranty aug 2017 tak valid hailekin kuch dinose mere laptop ke spekar work nahi kar rahe to maine dell toll free no. par to unhone kaha ki aap dealer se iska oprating system upload karwa le use update karne ke bad bhi spekar ne kam karna start nahi kiya dealer kehta ye dell company change karegi jabki dell company ka kehna hai ki ye vlcc kisi software se damage hai isliye aapko 1250 rs. pay karne honge, dell co. ke executive ne dealer se bat ki to dealer ne co. executive ko phone par bataya ki isme aisa kuch nahi hai, sir dell co. se lagatar 4 din bat bat karne par bhi koi hal nahi mila dell company guarranty perod ke under spekar change nahi kar rahi so majboran mujhe aap ke pass aana pada Thanks &Regards Anil Kumar [protected]

We registered a case with Dell customer support with case id #[protected] on 12-5-15 and were informed that they would send their engineer within 2 days but today is 27-5-15, still no one has called or come to check and provide warranty for the laptop.

I had called the Dell customer support for LCD issue and non functional USB port. After checking and running all the tests, the attendent refused to provide me a home service. Reason he and his manager state is, that my laptop service tag is blocked. Reason for block: someone else from Varanasi called Dell for service with my service tag and details and it was a fraud. Solution given to me is that I have to go to service center which will take 5 days to replace the LCD and usb port (already went there but 5 days are too much). Point to note, even they(service center people) cannot unblock the service tag, which means this has to be unlocked from Dell customer support only. To this, dell attendent says that the managment will see afterward (after i take service from the service center and wait for 5 days without laptop) if they can unblock it or not. I do not understand this unprofessional code of conduct. I do not beleive this story in anyway and the call cannot be made from my number to dell unless my sim card, my email, my service tag: all are hacked at once. I believe there has been a mistake from dell in this and it is me who is suffering. All i want is : unlock my service tag and give me home service for which I paid Dell (extended warranty till 2016).

Using more than 10 pc same issue occurring regularly have to uninstall the device manager LAN port and again have to install on daily basis. Their are other Pc like Lenovo, HP but they are working smoothly. Its creating a huge problem for our company employee regularly internet is going to disconnect and have to reconnect it through some alternate way. serial numbers of the pc list: 2JPHG32 GQPHG32 D9PHG32 2JPHG32 60PHG32 BVPHG32 8WNHG32 4MNHG32 GRPHG32 FGPHG32 thank you

About 3 months ago, my one speakers of dell laptop stop working. When i submitted my issue in dell. They are saying you are using Vlc player but i never used vlc player. I use only windows media player and k-lite media player for multimedia. They are charging me 1250rs for replacement even in warranty period.

Dear Sir/Madam I had bought a laptop Inspiron 15 (3542, Early 2014) on November 30, 2014 from a laptop showroom in Nehru Place, New Delhi.The touch pad of my laptop is not working after 2-3 weeks from buying date. For that problem I had contacted to showroom, Nehru Place, they have said to contact with costumer service, because, your laptop is in warranty. Further, I had contacted to Dell Service Center online on 11 January, they don online repair but the condition of touch pad was same. Details of my Laptop Inspiron 15 (3542, Early 2014) Service Tag: 2W7R812 Express Service Code: [protected] Warranty Start date - November 30, 2014 and End date - November 30, 2015 Here, I have attached conversation with Dell Center SUDHIR KESHRI Jan 11 to Online_India Dear Sir/Madam I have bought a laptop DELL Inspiron 15 3000 Series last month. The touch mouse of the laptop was not properly working from starting time but now it is completely out of order. Please, arise a step in forward direction to make it use properly. Regards ... Sudhir Kumar School of Physical Sciences Jawaharlal Nehru University New Delhi 110067 Mob. No [protected] [protected]@dell.com Jan 12 to me Dear Customer, Request you to kindly call our Technical team and log the call “[protected]”. Have your system tag no while you call them. Have a nice day! India CMG From: SUDHIR KESHRI [mailto:[protected]@gmail.com] Sent: Sunday, January 11, 2015 12:37 AM To: Online India Subject: Problem in laptop TNS on Behalf of Dell Inc. Jan 27 to me Dear Valued Customer, Thank you for your recent contact with Dell Support regarding Case number:[protected]Service Tag #2W7R812). At Dell we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Dell Support will help us improve our internal processes and provide better service to you. To complete the survey, please click on the web address below by 05/02/2015. If that does not work, copy and paste the entire web address into the address field of your browser. https://r2.tns-online.com/s.asp?ID=0EBCBF8ED4CC4466A6F94A6F919D3C2E This survey should take about 5 minutes to complete. We look forward to your feedback. Sincerely, The Dell Team Dell has asked TNS, a customer satisfaction research company in the IT industry, to help conduct a survey regarding your experience. To help ensure we are providing the best possible experience, we ask that you provide us with your feedback in this brief survey. NOTE: Some e-mail programs may have split the above URL onto two lines. If you are prompted for a PIN, please cut and paste the following into provided space: 0EBCBF8ED4CC4466A6F94A6F919D3C2E Results from this survey will not be used for sales purposes. Your individual responses will be combined with those from other customers and used only by Dell internal operations. It is Dell's ongoing policy to protect your privacy and personal information. For a copy of Dell's privacy policy, go to: www/dell.com/privacy Please do not respond to this e-mail. If you would like to contact Dell, please visit: http://support.dell.com To be removed from survey list, reply with REMOVE in the subject line or click here RAJIV_NAGIA Jan 13 to me Dear Sudhir, It was pleasure working with you in our attempt to resolve the issue with your system. This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support Service Request Number[protected] As the issue with regards to this Service Request was resolved to your satisfaction, we have closed the case. For any further help needed please reach out to us by sending an email to [protected]@dell.com and we will respond at the earliest to help you resolve any open issue. 　 Thank you for choosing Dell. Rajiv Dell India Technical Support Toll free :[protected] Website: http://dell.co.in/support SUDHIR KESHRI Feb 4 to RAJIV_NAGIA As far concern my experiences toward Dell, there is no doubt to say " very bad ". I had bought my laptop from nearest showroom, Nehru place and I am suffering, the problem in touch pad of my system from starting. I had complained to Dell center. They just made me fool by online repair. I had request them to come and see the problem, they ignore it. I am working on my laptop in very dull way. The the end I don, t tell any thing more but I can't forget that I will not have to buy a system from the brand name by Dell or related it company. Regards Sudhir Kumar After That I had called them several times but they pick up my phone and just put on without any proper reply and they never come to me to repair or exchange it. I think, there is manufacturing problem is associated with this laptop. So, the proper treatment should be replace my laptop or return my money. Here, I am waiting for your strict actions. Warm Regards ... Sudhir Kumar Jawaharlal Nehru University New Delhi 110067 Mob. No [protected]

I bought laptop of Dell inspiron i3 and opted for Back to college offer too by paying extra amount. After a month I received my earphones and a mail regarding the extended warranty. Also I got an SMS of the levis e-gift card of MyGyftr worth Rs.1500 with the details of my voucher which was valid till 31May, 2015. Today when I checked the e-gift card on the website of mygyftr, It said that the voucher has already been used on leviswebshop. I am shocked. This is ridiculous! I haven't used this voucher and was hoping to do so for some special occasion and i get toknow that the voucher wont work because somebody used it. I want the complete details of the voucher used, who used it and every other detail. I did not expect a company like Dell to be so unfair to its customers. Now I wonder if I will get the extended warranty benefits too. My coupon No. of levis is [protected]

I bought a dell laptop in the early march from the Dell exclusive store, Agartala, Tripura(w).I havent been provided with any accessories like mouse, keyboard cleaner set, keyboard etc.My friends who have bought laptops from exclusive stores in other cities have been provided with sufficient accessories(mouse, keyboard guard, keyboard cleaner, headphone, keyboard etc).So, this is my situation and I am feeling like being exploited by the dell exclusive store at Agartala.I demand quick action in this regard and I am ready to provide further details if required.I dont understand what to provide as photo proof, please help me figure it out.

With deep regrets I would like to convey the looting tactics of DELL. Just after purchasing DELL all in one i3 desktop from Croma Ghatkopar, it stopped functioning in a day only. When I approached on DELL customer care toll numbers I was given very unsatisfactory and annoying replies. have not taken my complaint into account and I am now planning to move to Consumer Court. varun

13.05.2015 ko home & style giridih jharkhand se maine ek dell ka all in one desktop kharida but kharidne ke 1 ghante bad hi desktop khrab ho gya jab hum dukan pr complan krne gye to 13.05.2015 se aaj 18.05.2015 tak sirf bhana bna rha hai. Agr meri company nhi suni gyi to me dukan aur company dono par fir kr dunga

Last year, i purchased Inspiron 14 with 8.1 operating system and i3 processor . It hangs again and again . Within a year, I restored it to factory settings thrice using customer care help . Whenever I use net, even in shifting among tabs it hangs for a minute and then shows not Responding and final y i need to close all my tabs . I am really fedup of doing work on this syatem . Kindly tell me what to do as soon as possible .

I have purchased Dell Laptop on date 22.05.2014 vide Serial no. DT4X5Z1 in my favour namely Kanchan Charan. Now, my system has detected problem in the screen and its immediate repair. The address and contact no. is as under:- Name: KANCHAN CHARAN, DIG/RPF/East Coast Railway PLOT No. 1473 & 1537, Master Canteen Square, Near Bhubaneswar Railway Station, Kharvel Nagar, Bhubaneswar, Khurda-751001 ODISHA. Contact No. [protected] mail at us: [protected]@gmail.com Your co-operation is highly solicited. Regards (Kanchan Charan)

dear Sir, My laptop service tag no.40djb12. Charger and adaptor not working from two days. I have checked with other dell charger its working fine. I have registered a complain in customer support no. They are not willing to replace charger.Plese help. I am very disappointed with this kind of feedback from dell.

Dear Sir, We have a dell laptop this Express Service Code [protected] Before 3 month we extended warranty then my laptop is not working right, my problem is when we start skype software for taking then we hear incoming voice but not going outgoing voice. So i am taking 4 time your's Customer care but the are not satisfaction but call disconnecting, So please take an positive action as soon.

We have purchased above product from Vishnu Computer Land, Hawa Sarak Jaipur vide Bill no. VCL/3101/11-12 dated 31.01.2012. During the year 2014 hard disc of the above set crashed however this was changed by the dealer as it was under warranty. recently about 15 days back display of the set has disappeared. Immediately we contacted the dealer who after checking the set he informed us that motherboard of the set has failed and it can not be repaired. The option left to change the motherboard which is costly item and moreover it has warranty for above two months. We purchased the above set with a thinking that Products of Dell are good and have good image in the market but after purchasing this we faced above problems with in a short period. We have left with no option but to purchase product other than Dell. Such failure of product will give wrong message in the market. We request you to please look into the case and ensure best possible help to us. Ganesh Decor India Pvtl Ltd. 37/38, First Floor, Vishwa Nagar, Devi Nagar Mod, New Sanganer Road, Jaipur-302019 (Rajasthan), India [protected],[protected],