Dell India Complaints & Reviews

Dear Sir, I have lodged a complain on 22/05/2015 regarding non working of lap-Top Speakar My Lap-Top Serial No - ESC[protected], Purchased on - 14/07/2014. Model No- Dell Vostro2520.. Purchase from Tez Computer, Jhanda Chowk, Ramgarh( Jharkhand ) Shop Contact No - [protected] We are in regular touch with shop but till date your service manager has not received the complain. Therefore request you kindly look it urgently and solve the problem. Himanshu Sinha Mob No - [protected]/[protected] E_Mail _ [protected]@rediffmail.com .

Its amazing that Dell has been consistence in dropping their customer service. This is what I have experience before purchase and I can't even think about what would be the level of service after purchase. There is an offer on the website saying "Sennheiser ear plug". I went to chat with online customer service hopping to get help and asked for more detail. The representative just copy pasted the webpage and was actually happy that he provided service. Check the screenshot where he actually says "You are welcome sir" to my response "This service is ". Bye Bye Dell. You are OUT OF EVEN CONSIDERATION ZONE! [protected][protected]-------- Chat Transcript: Customer Support Chat with Us Now Chat started You - Click here to change Hi Customer Support joined the chat Customer Support Hi Sir, Welcome to Compuindia!! How can we help you today? You - Click here to change When it says "Sennheiser ear plug" in the offer. Can you help me with the model name? Customer Support its offer one we cannot provide you such details You - Click here to change So you can't provide information about the offer you are offering??? Customer Support Sennheiser is the model name sir You - Click here to change Sennheiser is the company name sir Customer Support in this it comes with only one model You - Click here to change There are thousands of models. So what's that model name sir Customer Support we do not have such details sir You - Click here to change wow So can you explain the offer at least? Customer Support kindly help us with your Name and Email id and Number You - Click here to change First explain me the offer First explain me the offer Customer Support kindly help us with your Name and Email id and Number Kindly go through the terms and conditions below Back to college student offer • Get Back to college student offer* on purchase of Dell Inspiron notebooks* on or between 29th May 2015 and 30th June 2015 worth Rs.11, 298.00 by just paying Rs.1, 699.00. • Dell Back to College offer consists of: – Gift Voucher from Jabong or Levis – Sennheiser Ear plug – Additional 1 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis* – Secure PC Pack consisting of 1 year Absolute Lojack & 15 months McAfee Security Center • *Please note, below mentioned products has default warranty of 2 years, hence there will not be eligible for addition 1 year warranty under the offer. Product having default 2 year warranty is Inspiron 5558/Inspiron 5458. • This offer is only valid on laptops i3 & above purchased made by an individual across the country from authorized Dell outlets having a valid SA code only or www.compuindia.com. • For offer eligibility, mandatory registration is required on http://dellbacktocollege.com/ as per the Offer Redemption Guidelines. Details TnC – http://dellbacktocollege.com/tnc You - Click here to change That's just a copy past from the page I am on. This service is Chat rated Bad Comment submitted Customer Support You are welcome sir. Customer Support left the chat

When the Technical Team changed over from one account to another account around 05/28/2015, the e-mail was not properly exported, therefore the e-mail was backup to a "ibk", and not 'cab" like I tried to explain to them, thus causing my Incredicmail to be lost from[protected] for good. I tried to notify Incredimail if there was any way we could get it back, but there was no way.There were many technicians that had their hands on in this situation and this might have been some of the problems, even mine. I feel that this was incompentence and lack o[censored]nderstanding on many people. the first technicians should have made sure that the e-mails were backed up properly and exported properly instead of going in and doing what they thought was right. They should have looked at Incredimail instructions. I lost a lot of important data that cost me time and money and account numbers that will never be founf again. I hope this never happens to me or anyone else again.

Sir i am not getting any good responce from the dell s myblaptop inches ares not been replaced as just they say that it doest cover under the laptop worrntY and stuffs and my laptop worrnty is about to over On the 10th of this month. So i want to get it changed... And i am not satisfited with your services of the same..

i brought a dell venue7 3740 :sir i am contacting more than 5 times ...my problem is about my product i cant register my tab for more updation because i dont know the zip code (5 letter length)and state code (two letter length)according to dell customere care zip code is pin code and state code is KL (kerala) but typing this show the message that ...type a valuable code... please sir you discus with dell tecnical team and give me a positive replay otrherwise i am forced to return the item...realy i like this product...hoping a sufficent replay... [protected]

The system is automatic hang after 5 or 6 minutes. And i will geting a error code . The error code is[protected] Validation-114867. So i cannot install any opering system. I am a dealer and this is my stoke set. Model - 14 X560255 S/T - JMYDB12 Name - raja roy Email - raja.roy.[protected]@gmail.com Ph.- [protected] Add- ramnagar road, bongaon, north 24 parganas, west bengal, pin- 743235, near sbi.

I have purchased my Dell Inspiron 3521 Service Tag CT48QZ1 on 28/08/14. The laptop took around 15 mins to start. I gave the laptop to the kolkata service center for service. It was said to have an OS related issue, they reinstalled my OS. It worked properly for about a month and then again started giving problems like restarting on its own, it took several mins to switch on and off the pc and much more. I again visited the service center this time they said it had some OS, Motherboard, Battery problem. they took another 4 to 5 days to fix it. Now after 2 weeks of service it has again started to create a lot of problems.Its too slow, restarting battery getting drained out within an hour or two... if i purchase a laptop and have to give it for service every month then what is the use of it... i am seriously fed up with service i am getting from you end.

we have purchased the dell laptop (model :3542 inspiron 15 ), (serial no: c416832) on 15-may-15 at sri sai teja technologies, dwarakanagar, vizag, AP. but while checking the warranty and observed ------here the problem below mensioned and please update the warrenty... Service Tag: C416832 Ship date: March 15, 2015 Country: India Service Provider Start date End date Accidental Damage Service DELL March 16, 2016 June 16, 2016 POW (Parts only Warranty) DELL March 16, 2016 June 16, 2016 Phone support 24x7 DELL March 16, 2016 June 16, 2016 Phone support 24x7 DELL March 15, 2015 March 16, 2016 POW (Parts only Warranty) DELL March 15, 2015 March 16, 2016 STANDARD TECHNICAL PHONE SUPPORT DELL March 15, 2015 March 16, 2016 Accidental Damage Service DELL March 15, 2015 March 16, 2016 NBD (Next Business Day on-site) DELL March 15, 2015 June 16, 2015 Important : p.venkateswara rao email: [protected]@yahoo.co.in cell no :[protected] visakhapatnam-530016 andhra pradesh

I bought Dell laptop on August 16 2014 in devraj computers, nungambakkam, chennai. When i bought laptop they told me to pay Rs.1300 to get back to college offer from dell show room.But i paid 1300 to gt that offer till now i did not get any offer from them. They are keep on telling on complaints on dell showroom only. coming august one year going to end but till now no response from them. Now also they are telling same. what is the solution for this????. Even that offer announced in dell website only when i bought laptop.

I had a motherboard problem with my dell laptop (HVP58BS) in sept. 2014. the service center resolved the issue by putting a new mother board charged Rs.9500. After three months (in DEC) the mother board got again crashed. This time the laptop was under repair for more than two months with the excuse that spar was not available. And finally when i got it back it was without a dedicated graphics. the original mother board had 1 GB dedicated ATI graphics. After i enquired, i was promised a refund of only Rs. 700. Dell sure provides lousy service and refund. Laptop service tag: HVP58BS Name: Adersh R Alornekar location: Panjim- Goa

I purchased a Dell laptop Inspiron[protected] S#HV7102, Express Service Code[protected] from Sugan Computer Plaza, Chennai, India( Tel[protected],[protected] on 23rdMay 2014.It crashed in April 2015, hard disc was replaced on April 2nd 2015 but crashed again on May 21, 2015.Repeated complaints to Dell Service on May 21 but so far complaint not resolved.Lost a lot of data, additional memory purchased, Micrsoft Office software, anti virus software, etc.Delay is upsetting my work My phone [protected] Email [protected]@yahoo.com

Dear Sir, I purchased one laptop from M/S OM SAI COMPUTERS on dated 29.10.2014 invoice no is.1265, but now i am facing a problem on cd writer and his left speaker both are not working. I am in touring job so request to you kindly send the well technicians after calling and resolve the mention problem on top priority basis. Mr. Saurabh Kumar Talukdar Add. N15/151 G 1- R Sudamapur Vinayaka Varanasi Mob.No.[protected] Regards Saurabh Talukdar

I brought dell led 18.5" monitor two months ago. I am getting dark black lines on the screen. Please solve my problem ASAP. My Contact Address: G Vijay Bhaskar Reddy, H. No. 7-8-729 & 730, 1st Floor, Yellareddy Guda, Hyderabad. Lank Mark: Near Yellareddy Guda Law College. Contact No: [protected]

We have purchased DELL Inspiron 1564 laptop from DELL authorized showroom in New Delhi. The details are as follows : The Service Tag : 4L655BS Express Service Code : [protected] Though the product is not in guarantee but it is minimally used from the date of purchase. Few months back the laptop starts malfunctioning .The initial symptoms are as follows : 1) Sometimes, the laptop does not turned on. 2) If its turned ON then the system becomes very slow and not responding properly. After Online talk with Dell team, it has been given to DELL authorized service centre in velachery, Chennai (May 2015). The inbuilt system diagnostics reveals a error code corresponds to hard disc failure (The failed Hard disc photo is attached). They have replaced the harddisc and the product starts working. But within 3-4 days again the same old problem of "laptop not turning ON" started but this time it never turned ON. Laptop was again submitted to same service center. They diagosed the problem of an IC failure which powers the motherboard therefore the laptop was not turning ON. They got the IC from DELL and replaced it. After replacement, laptop works for few minutes but again got turned OFF. Finally, Service engineer concluded that the replaced IC burnt and there is fatal issue with the motherboard or PCB. Service Centre people recommended to replace the motherboard (Harddisc already replaced). In nutshell, we have a laptop which is rarely used and have a failure of both harddisc and motherborad. This puts a question mark on the the quality of Hardware procured by DELL INDIA. We have purchased this laptop due to the brand value and nice service, but this all looks absurd. The Cost of Motherboard comes around Rs 13000. We don't want to burn our pocket for the product which has not given any service. The laptop is with us and is of NO use. We request DELL INDIA to take this product back for further diagnostics or the root cause of quality failure, if they want but on other hand, we need the solution for this painful laptop. We don't want to spend a single penny on this product now. We expect DELL to look into this matter seriously and do the needful ASAP. My contact info is as follows: Email : [protected]@gmail.com Contact : [protected], [protected]

Sir, Dell has been a company which provides great customer service. But i want you to take a close look to my case. I have been disappointed too much. In 8 months of my laptop internal problems are like a schedule to my laptop. it is dell inspiron 15 3537. twice the keyboard twice the lcd once the touchpad twice usb ports once the heating panel has been replaced. But still the laptop is good at nothing. it heats in 10 minutes and reaches to 65C . I have sent many snapshots of temperature and Bios version. but still no solution now for 3 days. No email No phone call for the last 3 days. What to do? Please help or i will be forced to take some extreme steps against dell.

Dear Sir, main anil kumar ek dell company ka laptop service tag no. 7QDX212 dealer computer care ashok nagar p roperitor tarun kumar mob. no. [protected] se 29/07/2014se purchase kiya aur dell company ko extra 1299 pay kar ke uski guarrranty bhi 2Year extra karwa le jiske against company porttfolio mere laptop ki guarranty aug 2017 tak valid hailekin kuch dinose mere laptop ke spekar work nahi kar rahe to maine dell toll free no. par to unhone kaha ki aap dealer se iska oprating system upload karwa le use update karne ke bad bhi spekar ne kam karna start nahi kiya dealer kehta ye dell company change karegi jabki dell company ka kehna hai ki ye vlcc kisi software se damage hai isliye aapko 1250 rs. pay karne honge, dell co. ke executive ne dealer se bat ki to dealer ne co. executive ko phone par bataya ki isme aisa kuch nahi hai, sir dell co. se lagatar 4 din bat bat karne par bhi koi hal nahi mila dell company guarranty perod ke under spekar change nahi kar rahi so majboran mujhe aap ke pass aana pada Thanks &Regards Anil Kumar [protected]

We registered a case with Dell customer support with case id #[protected] on 12-5-15 and were informed that they would send their engineer within 2 days but today is 27-5-15, still no one has called or come to check and provide warranty for the laptop.

I had called the Dell customer support for LCD issue and non functional USB port. After checking and running all the tests, the attendent refused to provide me a home service. Reason he and his manager state is, that my laptop service tag is blocked. Reason for block: someone else from Varanasi called Dell for service with my service tag and details and it was a fraud. Solution given to me is that I have to go to service center which will take 5 days to replace the LCD and usb port (already went there but 5 days are too much). Point to note, even they(service center people) cannot unblock the service tag, which means this has to be unlocked from Dell customer support only. To this, dell attendent says that the managment will see afterward (after i take service from the service center and wait for 5 days without laptop) if they can unblock it or not. I do not understand this unprofessional code of conduct. I do not beleive this story in anyway and the call cannot be made from my number to dell unless my sim card, my email, my service tag: all are hacked at once. I believe there has been a mistake from dell in this and it is me who is suffering. All i want is : unlock my service tag and give me home service for which I paid Dell (extended warranty till 2016).

Using more than 10 pc same issue occurring regularly have to uninstall the device manager LAN port and again have to install on daily basis. Their are other Pc like Lenovo, HP but they are working smoothly. Its creating a huge problem for our company employee regularly internet is going to disconnect and have to reconnect it through some alternate way. serial numbers of the pc list: 2JPHG32 GQPHG32 D9PHG32 2JPHG32 60PHG32 BVPHG32 8WNHG32 4MNHG32 GRPHG32 FGPHG32 thank you

About 3 months ago, my one speakers of dell laptop stop working. When i submitted my issue in dell. They are saying you are using Vlc player but i never used vlc player. I use only windows media player and k-lite media player for multimedia. They are charging me 1250rs for replacement even in warranty period.