Dell India Complaints & Reviews

To, Dell, I was purchased a Dell Vostro Laptop. Seasonal offer given with the Dell Vostro. “Dell Vostro SB Dhamaka offer Valid from 8/05/2015 to 15/06/2015.” “Buy a Dell Vostro Laptop and get a Canon PIXMA MG2570 all in one Printer Worth Rs.4150/- for Rs.499/- only”. Just Because Of Offer given in Dell Vostro Laptop that why I purchased. To Purchased a Printer to apply online registration on www.dellvostro-offer.co.in. I was purchased on 03/06/2015 and apply online registration 10/06/2015. But after registration no S.M.S came on my mobile No. and no Link came in my E-mail ID. For query regarding calling in[protected] but not given response and not Received a call. Root is busy, switch off, when ring is going no call received. After mailing also no response received from mail side. E-Mail: [protected]@kestone.in. Some detail I have given detail on purchasing of laptop related to as follow as below. Dell Authorized Dealer: DOT NET, 115, Yash Kamal Complex, Main Road Bistupur, Jamshedpur-831001, Jharkhand. VAT TIN NO.: [protected] Invoice Date: 03 June, 2015 Dell Laptop Model No.: 3546 X 510122IN9 Price: Rs.33, 500/- SA Code of Authorized Dell Retailer: DEBSP0464 Service Tag Detail: 2T90832 Consumer Name & Address: Intekhab Ahmad Khan Ex-3, Road No.2, Line No.3, B’ Block, Dhatkidih, Bistupur, Jamshedpur- 831001, Jharkhand. Contact No.: [protected], [protected]. E-Mail ID: [protected]@gmail.com [protected]@yahoomail.com I have complaint that I was purchased a Dell Vostro Laptop Brand only for printer. Otherwise I have to purchase another brand laptop. For what reason I had purchased a Laptop that not fulfilled the requirement then no use of purchasing a laptop of dell. Even I have also complaint of that staff that no responding given on call or E-mail. There are no uses of Mobile No. and E-Mail ID Provide by you for Customer If not fulfilled a query for him/her. Please I Will Requested to you sir that you can help me to get purchased printer on offer Rs. 499/- If I will not get a Printer then I have to think that Dell Authorized Company Misguided a Consumer for increasing a sale of Dell Brand Computer & laptop. If this happen then Reputation of Dell Company image got Bad Impression on me and other Consumers. I hope you will be understood and give response in positive way, and give an opportunity to purchased a printer what offer given with Dell Vostro laptop. Thanking You. Regards: Intekhab Ahmad Khan

This is regarding purchase of New new Dell Inspiron Laptop Model details as mentioned below: Model: Inspiron 5548 X560557IN9 5Gi550U/8GB/1TB8GB/AMD4GB/W8.1SL/15.6T/3D SERVICE TAG: 8JYKW32 I have purchased the above mentioned DELL Inspiron laptop from DELL store at Jabalpur The Invoiced dated 13/06/2015 and delivered on 15/06/2015 at home address. (Rajesh Sabharwal, ACC Colony, Banglow No - 4, Kymore, Dist Katni, 483880) But during delivery the SEAL of the Laptop box was UNSEAL (already open) and during operation it was found that one of the tab key is not functioning properly. Moreover, we have finalized the product at the mentioned below shop of DELL store after checking the demo product at the store on 11/06/2015 and received the product on 15/06/2015 but as clear from the screen shot the software was loaded on the system on 11/06/2015 i.e. 02 days back of our shop visit and finalization also in the login history its showing that the 1st login was on 26/05/2015. The store owner committed for supply/delivery of fresh and sealed product of above mentioned Model as the same was not available with him at that instance. Considering the situation and on faith we made the payment of Rs 68500/- through credit card on 13/06/2015. But the product we received on 15/06/2015 was the same piece demo which we have checked at DELL store on 11/06/2015 at Jabalpur DELL store. DELL EXCLUSIVE STORE COMPUTER BAZAR Shop No- 4, Anand Apartment Home Science College Road, Wright Town Jabalpur, 482002 M.P Please arrange to replace the delivered used/demo piece with fresh sealed one. Kind Regards, Rajesh Sabharwal Mob No - [protected]

My under warranty Dell laptop got some physical damage. I was given a quotation for the repair (as supposedly I was not insured against physical damage) including the cost of part and labour and an Acknowledgement Order after payment of the quoted amount (deposited in their account as per details given by them) with a date specified. To my utter surprise, two days after somebody called me to say that the laptop will be repaired within 2-3 days, I again receive a call to be told that my order has been cancelled as they could not trace my payment details and they will re-process the case, again giving me the same no. of days' to wait. There is nobody to listen and I have no choice but to wait. The most deficient service you can expect from a company like Dell.

Dear officer, We have purchased Dell inspiring 14 3000 series on 28 may 15, but Wi-Fi & network card not working since I received . However by dongle Internet is working. Product express service code is [protected]. Please address my problem as soon as possible. Regards Devendra Pal Singh Mob. [protected] Email : [protected]@gmail.com

in august 2014 i puchsed a laptop of dell .after one day its touchpad stop working .i tried calling dell customer then after 10 days they recieved my call.they on onlu with phone troubleshooting.then after one month grahics and window stopped working ...dell says they are not resonsible for it...there is some technical problem in laptop ...so either i want cash back or replace the laptop of same price value todat i.e 44, 500INR..plz seek into the matter

Dear Sir, We have purchased two laptops from Square computer, Nanganallur Chenni. One of the laptop bearing Service tag No.H747QY1 and Express service code No.[protected] not booting up at times and I have switch off/on for several times. The complaint has been raised through Square comp on 09th June'15. Till now no response from your end. Reards/V.Athiyaman [protected]

I BROUGHT ONE LAPTOP FROM DELL. THE MODEL IS DELL VOSTRO 3445. WITH SERVICE TAG G7WS312. ITS UNDER WARRANTY PERIOD. IT GOT SO MANY PROBLEMS AFTER BUYING. RECENTLY SPOT APPEARED ON SCREEN AND I HAVE GIVEN THE COMPLAINT. THEY CAME REPLACED IT. AFTER THAT WE NOTICED THET THE PROBLEM WAS NOT RESOLVED. ALONG WITH THEIR SITE ENGINEER I CALLED THEM, THEY LISTEN EVERYTHING AND TELL IT IS MANUFACTURING PROBLEM THATS WHY YOUR SCREEN GETTING DAMAGED. SO THEN I ASK THEM TO RESOLVE IT. AFTER THAT THEY ARE JUST DISCONNECTING MY CALL. I CALLED THEM 6 TIMES THEY WILL LISTEN EVERYTHING AND PUT ME ON HOLD AND THEN DISCONNECT.

I have been after my complaint from last 15 days. First two days no one even logged my complaint and kept on fooling me. And now they have to give me a service call. I have provided two numbers to Dell. Every evening they write an email to me saying We have attempted to call you back, regarding your service request:[protected], but were unsuccessful in reaching you. To continue further, we will call you again on the next business day as per the time discussed on the primary contact[protected]provided by you."" Both my numbers given to Dell are operational and the whole world is able to get in touch with me except them. Grow up My service number is Service Request Number :[protected]

respected sir/mam my service tag no. is FJZD102 requested for warranty extension on 6th april2015 had send the bank details to the dell premier asha.rani as per her wordings it has to be updated by 17 th april 2015 but yet it is not updated

hello sir, I complaint previously as my laptop getting hang so i get a service though phone and rebooted my system but still i am facing that problem and i informed customer care support assistant trough mail but no response. now i am facing other problem such as one of my usb port working properly, and other one is i cant use microsoft office such as word, excel etc. they are asking to activate microsoft accont. so please give me solution of arrange service. my contact details, [protected]@yahoo.com, [protected] sajad.

Respected sir/madam, I have purchased dell laptop from your retailer saifee computer in oct 2012 in banswara rajasthan which express service code :[protected]X1). after using it one year there is some defect i got its graphic card i had approach to the service centre but they have refuses to accept it and after I getted it repair graphic card now i get a problem in motherboard and i am not getting assistance from dell company. i would be very thankful to you if get any assistance from your company service centre. contact no :- [protected], [protected]. email Id :- [protected]@gmail.com

Sir, I have a dell laptop and it is not starting right now. When I tried to start it, Windows repair was shown and I let it run the repair. When that finished, it said that repair could not repair the error. And I could not start my lap. I happened to cancel an update. Could that be the problem? I need answers fast.

Firstly dell dont care about customer data. I have purchased Dell 1tb external hard disk in 2013 with stops working in November 2014 with out any physical damage. Dell replaced 1tb external hard disk which too has stopped working in June 2015. After lot of fight dell customer care told me fact about dell external hard disk. Fact is that in replacement they provide hard disk which came for repairing in dell in simple way as replacement they give 2nd hard disk to customer. Also they dont provide any refund of it. I have lost 1tb data twice so pathetic service of dell. I never faced such service in my whole life. Therefore I suggest you not to purchase any of dell product as I suffered twice I dont want anyone to suffer what i suffered. they are simply fooling customers by giving 2nd hand repaired hard disk as replacement.

Hi sir this is ram Naveen and I just want to raise a complaint regarding with my battery back up.I just bought my laptop in last September butdue to iam in another city I didn't used it properly.But when I came back to laptop it has been running down its charging very quickly as it can.That too it has been happened in 4 months.So I had the warranty to m laptop also.So I need the immediate change of my battery for my future work.I will be remained as a very good customer of yours.Even my computer monitor is also the dell.Thank you sir.I will wait for your reply my contact NO:[protected]

Dear sir My dell laptop is not working properly model no (BH706Z1) their is a problem in its window. May be its window is crashed and the system doesn't open & it shows black screen as we call your engineer on your complain no. they will say that a software DVD or window DVD will delivered with in 3 days but no DVD is delivered yet. kindly help me out to solve this issue as soon as possible. my service request no is[protected] thank you jai singh contact no. [protected]

I have a complaint against dell, Acer, and other co . They sold product at all over India but when we talk about their after sale service its almost nil. 7 months ago I purchase a tablet of dell from dells authorised dealer and after 1 month it start some problem and they said I have to go to Chandigarh for service .I visited to their center abut 12 times because the tablet shows problem again and again and for every repair I have to visit two times one visit for leave tablet for checkup or repair and one visit for pickup tablet . I paid almost paid 3000 rs on fright but problem still in tablet .and waste 12 days .and I also warn them many times but they think i am joking . they provide home service to laptop holders . i am not so rich and in India their are many students like me which lives in those cities which are too far from dells service center . I just want that you pass a bill against that companies which only want to sale their products but not believe in after sale service . Please include that conditions in it If they want to sell their product they should have to open at least one service center in every district if they cant do that than they cont sell product in that cities or district Please sir this is my humble request to you

Dear Sir, I have lodged a complain on 22/05/2015 regarding non working of lap-Top Speakar My Lap-Top Serial No - ESC[protected], Purchased on - 14/07/2014. Model No- Dell Vostro2520.. Purchase from Tez Computer, Jhanda Chowk, Ramgarh( Jharkhand ) Shop Contact No - [protected] We are in regular touch with shop but till date your service manager has not received the complain. Therefore request you kindly look it urgently and solve the problem. Himanshu Sinha Mob No - [protected]/[protected] E_Mail _ [protected]@rediffmail.com .

Its amazing that Dell has been consistence in dropping their customer service. This is what I have experience before purchase and I can't even think about what would be the level of service after purchase. There is an offer on the website saying "Sennheiser ear plug". I went to chat with online customer service hopping to get help and asked for more detail. The representative just copy pasted the webpage and was actually happy that he provided service. Check the screenshot where he actually says "You are welcome sir" to my response "This service is ". Bye Bye Dell. You are OUT OF EVEN CONSIDERATION ZONE! [protected][protected]-------- Chat Transcript: Customer Support Chat with Us Now Chat started You - Click here to change Hi Customer Support joined the chat Customer Support Hi Sir, Welcome to Compuindia!! How can we help you today? You - Click here to change When it says "Sennheiser ear plug" in the offer. Can you help me with the model name? Customer Support its offer one we cannot provide you such details You - Click here to change So you can't provide information about the offer you are offering??? Customer Support Sennheiser is the model name sir You - Click here to change Sennheiser is the company name sir Customer Support in this it comes with only one model You - Click here to change There are thousands of models. So what's that model name sir Customer Support we do not have such details sir You - Click here to change wow So can you explain the offer at least? Customer Support kindly help us with your Name and Email id and Number You - Click here to change First explain me the offer First explain me the offer Customer Support kindly help us with your Name and Email id and Number Kindly go through the terms and conditions below Back to college student offer • Get Back to college student offer* on purchase of Dell Inspiron notebooks* on or between 29th May 2015 and 30th June 2015 worth Rs.11, 298.00 by just paying Rs.1, 699.00. • Dell Back to College offer consists of: – Gift Voucher from Jabong or Levis – Sennheiser Ear plug – Additional 1 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis* – Secure PC Pack consisting of 1 year Absolute Lojack & 15 months McAfee Security Center • *Please note, below mentioned products has default warranty of 2 years, hence there will not be eligible for addition 1 year warranty under the offer. Product having default 2 year warranty is Inspiron 5558/Inspiron 5458. • This offer is only valid on laptops i3 & above purchased made by an individual across the country from authorized Dell outlets having a valid SA code only or www.compuindia.com. • For offer eligibility, mandatory registration is required on http://dellbacktocollege.com/ as per the Offer Redemption Guidelines. Details TnC – http://dellbacktocollege.com/tnc You - Click here to change That's just a copy past from the page I am on. This service is Chat rated Bad Comment submitted Customer Support You are welcome sir. Customer Support left the chat

When the Technical Team changed over from one account to another account around 05/28/2015, the e-mail was not properly exported, therefore the e-mail was backup to a "ibk", and not 'cab" like I tried to explain to them, thus causing my Incredicmail to be lost from[protected] for good. I tried to notify Incredimail if there was any way we could get it back, but there was no way.There were many technicians that had their hands on in this situation and this might have been some of the problems, even mine. I feel that this was incompentence and lack o[censored]nderstanding on many people. the first technicians should have made sure that the e-mails were backed up properly and exported properly instead of going in and doing what they thought was right. They should have looked at Incredimail instructions. I lost a lot of important data that cost me time and money and account numbers that will never be founf again. I hope this never happens to me or anyone else again.

Sir i am not getting any good responce from the dell s myblaptop inches ares not been replaced as just they say that it doest cover under the laptop worrntY and stuffs and my laptop worrnty is about to over On the 10th of this month. So i want to get it changed... And i am not satisfited with your services of the same..