Dell India Complaints & Reviews

Dear Sir/Madam I had bought a laptop Inspiron 15 (3542, Early 2014) on November 30, 2014 from a laptop showroom in Nehru Place, New Delhi.The touch pad of my laptop is not working after 2-3 weeks from buying date. For that problem I had contacted to showroom, Nehru Place, they have said to contact with costumer service, because, your laptop is in warranty. Further, I had contacted to Dell Service Center online on 11 January, they don online repair but the condition of touch pad was same. Details of my Laptop Inspiron 15 (3542, Early 2014) Service Tag: 2W7R812 Express Service Code: [protected] Warranty Start date - November 30, 2014 and End date - November 30, 2015 Here, I have attached conversation with Dell Center SUDHIR KESHRI Jan 11 to Online_India Dear Sir/Madam I have bought a laptop DELL Inspiron 15 3000 Series last month. The touch mouse of the laptop was not properly working from starting time but now it is completely out of order. Please, arise a step in forward direction to make it use properly. Regards ... Sudhir Kumar School of Physical Sciences Jawaharlal Nehru University New Delhi 110067 Mob. No [protected] [protected]@dell.com Jan 12 to me Dear Customer, Request you to kindly call our Technical team and log the call “[protected]”. Have your system tag no while you call them. Have a nice day! India CMG From: SUDHIR KESHRI [mailto:[protected]@gmail.com] Sent: Sunday, January 11, 2015 12:37 AM To: Online India Subject: Problem in laptop TNS on Behalf of Dell Inc. Jan 27 to me Dear Valued Customer, Thank you for your recent contact with Dell Support regarding Case number:[protected]Service Tag #2W7R812). At Dell we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Dell Support will help us improve our internal processes and provide better service to you. To complete the survey, please click on the web address below by 05/02/2015. If that does not work, copy and paste the entire web address into the address field of your browser. https://r2.tns-online.com/s.asp?ID=0EBCBF8ED4CC4466A6F94A6F919D3C2E This survey should take about 5 minutes to complete. We look forward to your feedback. Sincerely, The Dell Team Dell has asked TNS, a customer satisfaction research company in the IT industry, to help conduct a survey regarding your experience. To help ensure we are providing the best possible experience, we ask that you provide us with your feedback in this brief survey. NOTE: Some e-mail programs may have split the above URL onto two lines. If you are prompted for a PIN, please cut and paste the following into provided space: 0EBCBF8ED4CC4466A6F94A6F919D3C2E Results from this survey will not be used for sales purposes. Your individual responses will be combined with those from other customers and used only by Dell internal operations. It is Dell's ongoing policy to protect your privacy and personal information. For a copy of Dell's privacy policy, go to: www/dell.com/privacy Please do not respond to this e-mail. If you would like to contact Dell, please visit: http://support.dell.com To be removed from survey list, reply with REMOVE in the subject line or click here RAJIV_NAGIA Jan 13 to me Dear Sudhir, It was pleasure working with you in our attempt to resolve the issue with your system. This e-mail is sent to you as a follow-up of your recent interaction with Dell Technical support Service Request Number[protected] As the issue with regards to this Service Request was resolved to your satisfaction, we have closed the case. For any further help needed please reach out to us by sending an email to [protected]@dell.com and we will respond at the earliest to help you resolve any open issue. 　 Thank you for choosing Dell. Rajiv Dell India Technical Support Toll free :[protected] Website: http://dell.co.in/support SUDHIR KESHRI Feb 4 to RAJIV_NAGIA As far concern my experiences toward Dell, there is no doubt to say " very bad ". I had bought my laptop from nearest showroom, Nehru place and I am suffering, the problem in touch pad of my system from starting. I had complained to Dell center. They just made me fool by online repair. I had request them to come and see the problem, they ignore it. I am working on my laptop in very dull way. The the end I don, t tell any thing more but I can't forget that I will not have to buy a system from the brand name by Dell or related it company. Regards Sudhir Kumar After That I had called them several times but they pick up my phone and just put on without any proper reply and they never come to me to repair or exchange it. I think, there is manufacturing problem is associated with this laptop. So, the proper treatment should be replace my laptop or return my money. Here, I am waiting for your strict actions. Warm Regards ... Sudhir Kumar Jawaharlal Nehru University New Delhi 110067 Mob. No [protected]

I bought laptop of Dell inspiron i3 and opted for Back to college offer too by paying extra amount. After a month I received my earphones and a mail regarding the extended warranty. Also I got an SMS of the levis e-gift card of MyGyftr worth Rs.1500 with the details of my voucher which was valid till 31May, 2015. Today when I checked the e-gift card on the website of mygyftr, It said that the voucher has already been used on leviswebshop. I am shocked. This is ridiculous! I haven't used this voucher and was hoping to do so for some special occasion and i get toknow that the voucher wont work because somebody used it. I want the complete details of the voucher used, who used it and every other detail. I did not expect a company like Dell to be so unfair to its customers. Now I wonder if I will get the extended warranty benefits too. My coupon No. of levis is [protected]

I bought a dell laptop in the early march from the Dell exclusive store, Agartala, Tripura(w).I havent been provided with any accessories like mouse, keyboard cleaner set, keyboard etc.My friends who have bought laptops from exclusive stores in other cities have been provided with sufficient accessories(mouse, keyboard guard, keyboard cleaner, headphone, keyboard etc).So, this is my situation and I am feeling like being exploited by the dell exclusive store at Agartala.I demand quick action in this regard and I am ready to provide further details if required.I dont understand what to provide as photo proof, please help me figure it out.

With deep regrets I would like to convey the looting tactics of DELL. Just after purchasing DELL all in one i3 desktop from Croma Ghatkopar, it stopped functioning in a day only. When I approached on DELL customer care toll numbers I was given very unsatisfactory and annoying replies. have not taken my complaint into account and I am now planning to move to Consumer Court. varun

13.05.2015 ko home & style giridih jharkhand se maine ek dell ka all in one desktop kharida but kharidne ke 1 ghante bad hi desktop khrab ho gya jab hum dukan pr complan krne gye to 13.05.2015 se aaj 18.05.2015 tak sirf bhana bna rha hai. Agr meri company nhi suni gyi to me dukan aur company dono par fir kr dunga

Last year, i purchased Inspiron 14 with 8.1 operating system and i3 processor . It hangs again and again . Within a year, I restored it to factory settings thrice using customer care help . Whenever I use net, even in shifting among tabs it hangs for a minute and then shows not Responding and final y i need to close all my tabs . I am really fedup of doing work on this syatem . Kindly tell me what to do as soon as possible .

I have purchased Dell Laptop on date 22.05.2014 vide Serial no. DT4X5Z1 in my favour namely Kanchan Charan. Now, my system has detected problem in the screen and its immediate repair. The address and contact no. is as under:- Name: KANCHAN CHARAN, DIG/RPF/East Coast Railway PLOT No. 1473 & 1537, Master Canteen Square, Near Bhubaneswar Railway Station, Kharvel Nagar, Bhubaneswar, Khurda-751001 ODISHA. Contact No. [protected] mail at us: [protected]@gmail.com Your co-operation is highly solicited. Regards (Kanchan Charan)

dear Sir, My laptop service tag no.40djb12. Charger and adaptor not working from two days. I have checked with other dell charger its working fine. I have registered a complain in customer support no. They are not willing to replace charger.Plese help. I am very disappointed with this kind of feedback from dell.

Dear Sir, We have a dell laptop this Express Service Code [protected] Before 3 month we extended warranty then my laptop is not working right, my problem is when we start skype software for taking then we hear incoming voice but not going outgoing voice. So i am taking 4 time your's Customer care but the are not satisfaction but call disconnecting, So please take an positive action as soon.

We have purchased above product from Vishnu Computer Land, Hawa Sarak Jaipur vide Bill no. VCL/3101/11-12 dated 31.01.2012. During the year 2014 hard disc of the above set crashed however this was changed by the dealer as it was under warranty. recently about 15 days back display of the set has disappeared. Immediately we contacted the dealer who after checking the set he informed us that motherboard of the set has failed and it can not be repaired. The option left to change the motherboard which is costly item and moreover it has warranty for above two months. We purchased the above set with a thinking that Products of Dell are good and have good image in the market but after purchasing this we faced above problems with in a short period. We have left with no option but to purchase product other than Dell. Such failure of product will give wrong message in the market. We request you to please look into the case and ensure best possible help to us. Ganesh Decor India Pvtl Ltd. 37/38, First Floor, Vishwa Nagar, Devi Nagar Mod, New Sanganer Road, Jaipur-302019 (Rajasthan), India [protected],[protected],

Dear sir, i had purchased a Dell inspiron series 3521 TAG No GZ65T02 in 21 may 2014 from authorized Dell centre (Thane).From the day of purchase the laptop is experiencing severe problems . The laptop dosent boot properly and is experiencing severe hardware problems.There have been incessant problems and i had submitted my my laptop almost 5 times to the authorized service centre .The Dell technical team have incessantly failed to resolve my problems .I had numerous telephonic conversations with the team but they have shown complete ignorance and bad behaviour .Since day 1 am having problems with my touchpad, this problem was resolved recently after frequent visits to the service centre . i was unable to use it during my exams due to which i had to hire a system. The dell service centre have kept my laptop for almost 15 days but have failed completely to resolve the issues.The laptop dosent have a proper refresh . The technical team is completely unresponsive and i feel completely frustrated and lost . I strongly urge Dell to consider my issue and provide me a replacement with immediate effect.I have lost all my data and this has become a routine basis.I have lost complete faith in my product and also in the company.If the replacement is not given to me at the earliest, am going to lodge a complaint againt dell in the indian consumer court Yours sincerely Rutuj Puranik my warrienty is lost to 7 days

Dear Sir I would like to inform you that I talked with your customer care service provider Mr. Adarsh & Mr. Vinod on last Thursday[protected]. They told me that someone was suppose to called & come to my address. That person will look to the problem physically but nobody called and came. So again I called yesterday evening for the same matter with reference complaint#(SR[protected]. That time one of you colleague Mr. Dharsan attended me and assured that today[protected] before or on 3 pm someone will come and solve the problem. But still nobody came or contact me. So now tell me where is your and the company's responsibility lies. I am really upset to the service given by the centre and the service provided. So if it is possible kindly take some necessary steps as soon as you can to get my problem solved as I am facing lots which is effecting badly to my job.

HEllo, i have purchased dell inspiron N5110 2 years back. MY express service code is C7628R1 But from first day itself i am facing heating problem and noise problem due to the fan. When it was in warranty i have complaint like 100 times for the same thing and the problem is still the same. nowadays its hard to even hold the laptop because of heat and i am really not satiesfied with the service provided by dell. I cant spend anymore money to repair this laptop so i request you to look into the matter. I am going to take legal actions against dell for providing me bad quality of laptop and for the last 2 years the problem i have faced.

Hi, I am facing serious problem with my laptop ( Dell service tag H852VQ1 ) . Its automatically shutting down within few seconds. In the past three years I got the same problem multiple time and for solution I found replacement of three motherboards and various part for my laptop. Also my extended warranty is expired but I am facing same problem continuously. Last time your engineer did not replace motherboard, even I asked for it and within few months the same problem appearing again. Please resolve my problem as I am getting defective parts from dell again and again. I am not in a condition to buy new laptop now and I am loosing my faith from dell services. Dell service tag H852VQ1 Regards, Saurabh Srivastava [protected]

R/Sir, I bought a dell laptop last october and got a macafee antivirus CD along with it but it was not installing so i consulted a technician and he told that the laptop was having virus infected thats why it was not installing so he formated the laptop and loaded windows 8.1 again but the touchpad was not working and the antivirus was also not installing. So can you please look into the matter and send us a technical support

Dell service Tag : 1L8T5Z1 express code [protected] I bought this dell from ACL, Bangalore through Flipkart. I cannot start this laptop just by pressing start button. But I do make 20 to 30 times removing and reinserting the battery to start. I regret to purchase this dell laptap. I am a professor could NOT use this to correspond to fellow professors abroad. I earnestly request your service professional to attend the problem AND check the laptop and it is in warranty and replace the laptop if necessary.Pl. attend. My address Dr.S.Thiagarajan 8-7-31, HASTINAPURAM CENTRAL N.S.ROAD, HYDERABAD- 500079 INDIA PH NO. [protected]. email id: [protected]@yahoo.co.in

The thing is that, i given repair dut to power is not connectig to be DELL VOSTRO 1520 laptop, Near Anna Nagar, Chennai, but your person taken such laptop to MATRIX Centre, which is near to such shop and charged me Rs.2, 000/-, for the cost of Power IC, which available in Market Rs.500/- Kindly take action of my grievances otherwise i will proeeds with some higher department and Consumer Forum

I have a Dell Laptop bought with 3 years warranty, This is XPS model 502L. Warranty was there till June 2014. During January 2014 the HDD crashed the same was replaced by Dell. However, the hard disk failed once again during March 2015. I approached Dell India at Bangalore. They did not support . They said that the time taken for looking into the problem itself would be around 21 days. As I can not wait for that long without a system, I got the HDD replaced from outside. The new HDD I bought with same capacity and speed had two years warranty. As Dell India was not supportive to get the HDD replaced, I wrote to Toshiba the original manufacturer of the replaced HDD ( Jan 2014) which crashed, They confirmed me the replaced HDD has indeed two years warranty but as this was a OEM supply to Dell, only Dell can approach for the replacement. Dell India conveniently does not take up my mails and respond. The problem is still not sorted out. I have made up my mind not to buy anything from Dell after this episode. This is an unfair trade practice.

We had bought a dell venue 8 tablet Price 17, 890 from Reliance Digital, City Center Mangalore on February 20th 2015, the very same day we faced a malfunction in the tablet, the text on the screen were distorted, the very next day We got it to the notice of Reliance Digital and they agreed indeed the tablet was faulty and they replaced it with a new one on 21th February 2015. about 4 or 5 days after using the new tablet, some of the applications started to hang and especially Google Chrome and the tablet used to shut down for no reason, I called Dell Customer Care stating the issue, They asked Me to do some Troubleshooting but it was of no use, then They asked Me to take it to the Service Center Cntrl R, Hotel Shwetha Building, Opp Valencia Church, Valenica Road. Mangalore. After 3 - 4 days They informed Me that the Motherboard of the Tablet is spoilt, and that They'll replace ONLY the motherboard with a new one. I called Dell Customer care and asked for a replacement of the tablet and NOT replacement of ONLY the motherboard, but They convinced Me to having replaced just the motherboard, stating it'll be as good as a new one.The maximum time they told me it'll take to replace would be 2 days but even after enquiring after days together on email and customer care numbers, the only reply I used to get was - " surely by this weekend you'll get", finally after a month of waiting I warned to go to the court if they did not give me the tablet within a day or 2, only then they gave me the tablet ( after a month ), the new tablet which they gave has THE VERY SAME PROBLEM AS THE PREVIOUS ONE, again they asked me to take it to the service center, they too agreed it was indeed faulty, when I called customer care and told I do not want any more replacements or repair I would want a refund of the money or would go for a next version of the tablet for which I agreed to even pay the difference amount, but they said the only option they can provide me is a replacement, to which I said that it just does not make sense to keep replacing a product 4 TIMES, within 2 months, I said I'll go ahead and contact CONSUMER COURT to which they simply replied OK and disconnected the call. kindly help.

Dear sir, i had purchased a Dell inspiron series 3000 SR TAG No.3D20512 in july 2014 from authorized Dell centre (Thane).From the day of purchase the laptop is experiencing severe problems . The laptop dosent boot properly and is experiencing severe hardware problems.There have been incessant problems and i had submitted my my laptop almost 5 times to the authorized service centre .The Dell technical team have incessantly failed to resolve my problems .I had numerous telephonic conversations with the team but they have shown complete ignorance and bad behaviour .Since day 1 am having problems with my touchpad, this problem was resolved recently after frequent visits to the service centre . Inspite of spending Rs.60000 on my laptop, i was unable to use it during my exams due to which i had to hire a system. The dell service centre have kept my laptop for almost 15 days but have failed completely to resolve the issues.The laptop dosent have a proper refresh rate inspite having a gaming confrigation . The technical team is completely unresponsive and i feel completely frustrated and lost . I strongly urge Dell to consider my issue and provide me a replacement with immediate effect.I have lost all my data and this has become a routine basis.I have lost complete faith in my product and also in the company.If the replacement is not given to me at the earliest, am going to lodge a complaint againt dell in the indian consumer court Yours sincerely Rutuj Puranik