Dell India — Keyboard not working for newly bought Dell Inspiron 15 3558 Laptop

Address:403505

Hi,

I have recently bought a new Dell Inspiron 15 3558 Laptop from Dell online store. I have set password security for the laptop while logging in and some of the keys are now not working hence I am not even able to log in to the system.

Issue is occurring since past week.

Desirable resolution: repair/replace

Please find the order details below:
Order Number:[protected]
Order Date: May 23, 2016 5:36:08 PM

Please reach out in case any more details needed.
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Dell India customer support has been notified about the posted complaint.
Sep 15, 2016
10ankits's response
Please support ASAP.
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Comments

Hi AnuraPangam,

Based on your post, it might be a drivers issue. As of now some of the drivers of old Windows may not work properly on latest Windows. For the meantime, I suggest you some basic troubleshooting steps that may help you to solve the issue.
1. Open the Control Panel.
2. Select Device Manager .
3. In the Device Manager, expand Hardware Devices.
4. Right click on your controller and select Properties.
5. In the new Tab, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".
6. Restart your PC and try to access the device again.

You may also try to install "Keyboard filter driver". You can download the drivers from the manufacturer’s website. Then you can install and reboot.

Good luck!
I Was purchased Dell Monitor 31.10.2013. Monitor was fault . Please rectify them . my Mobile [protected]

I have purchased Dell 5537 on 22'Sep 2014 with 4 years of warranty. It is mentioned on Invoice as well but online status of my account is showing expiry of warranty. I have talked with Customer support but they are not resolving the issue. Inspiron 15R 5537
Service Tag:186YGZ1 | Express Service Code: [protected]

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