DHL Express India Complaints & Reviews

I recently made a purchase of a toy figure from Amazon Japan which was solely for collection purpose but then made a huge mistake of getting it shipped to me by DHL. At the time of making the purchase DHL collected an amount from me which was higher than the price of the figure and claimed that it was an approximate import fee collected for customs clearance. I agreed noting the fact that DHL agreed to refund the difference amount once customs...

My sending no is CY[protected]DE. In internet it shows that delivery hasCY[protected]DE been made already but I am failed to get the parcel. If it is delivered to Shree Sati Pharma
Shivam complex
Bhalotia market
Gandhi park, Gorakhpur
Pin 273001, I would like to know at least the recipient’s name, phone and address.India. I sent parcel from Heidelberg, Germany on 7-9-2020.

Thank you for your kind attention!br...

The parcel sent to Germany on 28th Oct has not been delivered yet.

On Nov 5th, they wanted 110 euros as tax from the consignee and my brother consignee refused to pay the taxes hence the parcel not delivered yet.
DHL express is liable to pax taxes if any, as we paid the Rs 9500 and all item's prices were declared correctly. The parcel included 3 t shirts, a sweater and 2 packets of nuts - all price tag intact.
br...

Dear sir,
DHL Shipment AWB no: [protected]

with the reference form above shipment AWB number we booked shipment at DHL Poland, Warsaw on 19-oct-2020, my relative from Poland Warsaw Mr.Krzysztof Galoss, mob num-+[protected], he sent us gift product like Toy, mattress, Sope, phone .etc.

1)As we attached all document invoice, shipment document.
then on 27 oct -20, from DHL email to us for invoice...

I have asked my friend to courier my used laptop from Netherlands to India because I couldn't travel back to Netherlands due to this crisis. While sending the package the entire documentation was done by the DHL representative and he declared the value of an used laptop as 600 euros.

My friend was not told about the huge sum which would be charged in the name of customs duty.
On Wednesday a clearance support agent...

Awb no [protected] .dhl wash there hands to get the packet clear from customs . if they do not have such experience why they too parcel at first place . i am ready to pay nominal Customs hire agent ( cha ) and what ever custom duty on my packet . but still dhl is not helping out .
they are asking me to hire cha ....

This is with regards to a gift that I have received from a friend from Singapore .

I was not expecting the gift and had no idea of the same. Started receiving messages from DHL to complete KYC. SInce I was not aware of the background, thought this to be one of the marketing gimmicks. After checking around, realized that one friend from S'pore had sent the gift and thereby submitted the KYC docs online. Whatever docs submitted...

My brother in law send a laptop (worth 20000 INR, 4.5kg) from Australia to India he already pay 10000 INR for transportation charge but dhl say to pay another 20330 INR for custom clearance .. actually while my brother in law send package they said customs clearance is not too much than transportation charge .. airlines ticket charge is only 65000INR from Australia to india ...they are get too much of money for just delivery a 4.5kg laptop...

Hello There,

I work for an MNC and I got a gift card from my business owner. Because that could be only used on their country sites so I made them send some toys for my new born baby. Those were some around cost of 10k in rupees which included the insurance with delivery charge. Now my complaint is : Because these are non-customable things but still I got a call and was told by DHL representative that I need to pay 8.5k as...

Dear Sir/madam

Kindly note that from 5 days we are continoues follow up for the parcel for the subject shipment ...After 5 days they inform me it should be cleared in cargo document ..So we submitted transfer document as the mail received from the BOM.csa mail id..After that from your customer care are teaching me the clearance to take the time and not taking the responsibility of my parcel ...The name Mr.Mahesh nareker / ANIL...

Dear Sir / Madam
This is regarding tracking no
AWB Number: [protected]/68037585
Its been three months and I did not get my parcel.
Cost of the shipment was 15, 000 India Rs and we had submitted all the bills.
All the items are for personal use still 21, 000 duty was charged which is unfair.
I had asked DHL about the detailed report explaining how such huge amount of discount is charged.
But...

DHL is holding my package and their KYC website requires the mobile number to be taken off DND list to make an account and upload KYC docs.

This is ridiculous.Every other website sends me an OTP when I am on the DND list, why can't they?

There is no other way to create an account and their support people tell me to "use someone else's number" which is fraud....

Recently I shipped a parcel using a retail outlet of DHL Express in Mumbai. This concern should be taken up by DHL express for all their outlets so I don't think it's needed to specify the center.

In these times of Covid-19 we all are required to maintain social distancing and when it comes to shops and offices the concerned official or shopkeeper is expected to moderate the situation and ensure safe social distancing in their...

My package from my husband in the us arrived in india on aug 12th, i have been on call with dhl almost every single day since 12th aug. They were very poor in providing an update and guiding the customer through the clearing process. My shipment had mostly eatables and few other items like innerwear/sunglasses&few kitchen accessories. One of the item being a meat product (Which is restricted in india) my husband dint know this at the time...

Dhl express is not delivering at time, doing late, taking so much time, about 15 days, and the staffs are also telling lies that it will come today but it not come and again we are calling they are telling tomorrow, tomorrow but not delivering, and also sending lie email....

My package [protected] from finland was suppose to be delivered long back. My parcel is of various small art prints which i ordered from a website. On my number two emails are attached both has my id verified and approved long back. I had uploaded my aadhar card in 2018. I put the same address on my package as it is on my id card. Just on what basis they have the right to reject my document! For more than two weeks through their constant messages,...

My package [protected] from finland was suppose to be delivered long back. My parcel is of various small art prints which i ordered from a website. On my number two emails are attached both has my id verified and approved long back. I had uploaded my aadhar card in 2018. I put the same address on my package as it is on my id card. Just on what basis they have the right to reject my document! For more than two weeks through their constant messages,...

My friend send a courier as a surprise gift to my new office address. I have uploaded my office I'd card as address proof.. They rejected it by telling the receiver address is not exactly matching.. They are not even telling an alternative solution to get the parcel delivered.. Very bad customer service.. We are living in a world of solutions for each an everything.. Am afraid if my parcel gets lost.. It is not in safe hands...

My friend send a courier to my new office address.. I have providedy employee ID card with address mentioned, they rejected it by telling the receiver address is not exactly matching.. They not even considering a solution.. Very bad customer service.. Am afraid if my parcel gets lost.. Its in unsafe hands...

IGST Paid against AWB No.[protected], dated 30/7/2019 & AWB [protected] is not uploaded / updated in GST Portal. Complaint sent to Sr.Vice President and Vice President. Received a reply from Mr. Sunil Mishra that our complaint forwarded to Finance team long ago. After that there is no reply / response to our mails....