DHL Express India Complaints & Reviews

Hi sir
the courier tracking number was booked from jodhpur on
22..07.2020 to u.K and i have payed the amount worth 5967
these courier has been delivered but i have got a letter from dhl to pay 45.16 pound but the amount of the product has been paid in jodhpur india.And while time on booking i asked the courier person if any tax would be paid in u.K. The dhl courier person said no additonal charge have to been paid at the time of delivery
so why i have got the notice
please mail :[protected]@gmail.Com

Send domestic item last week Friday to Japan from mogaper dhl express..still it is in customs clearance so for...highly disappointed..please return the things and service amount

Dear team,

My tracking number is [protected].i have parceled my things via your company from punjab on 17 dec 2020. When i checked about its location i came to know that my parcel is not moved from brescia to italy. My exact destination for delivery is Italy. And from which courier company i parceled they charged me near about 6400 rupees. And my parceled is not yet been delivered. Kindly help me regarding this.i am not being satisfied by your services.

I have moved to india with my 2.5 year old daughter from australia after the untimely death of my husband. My shipment containing personal baggage arrived in india from australia on 08/12/2020 and it has been more than 2 weeks and they still haven't been able to deliver my shipment as promised (By end of day 11/12/2020). I have been constantly following up on email and via phone call. They have not left any stone unturned to harass a young widow to get her personal baggage. As requested by the dhl csa at delhi, i had submitted a transshipment request letter on 14/12/2020 to transfer my shipment from the new cargo terminal at delhi to the cargo terminal at igi. This was acknowledged and confirmed by the csa. Despite this correspondence, part of my shipment has been sent to mumbai and now they are not willing to get it back to delhi for baggage clearance.

This is my another complaint against my same consignment (AWB - [protected]). It is still in customs and today is 4th day. All formalities done but still DHL is saying this and that. Such a worst service by DHL. Never expected. That was an extremely urgent consignment but DHL has more excuse

We have received consignment against AWB [protected] on 19th Dec 2020, however yet unable to get the same cleared, Following rigorously since last 6 days and surprised to know today only that the consignment is not traceable.
Request to kindly look into the same. This is extremely urgent.

I have submitted all the papers and called dhl but still nothing of when I will get my package..all the told me is that my package was sent back to customs..please help me

I have sent parcel containing Medicine/ Spectacle with Prescription/ Cash Memo through DHL Express, Jamnagar Gujarat by AWB [protected] on 3rd October 2020. I have furnished all necessary documentation requested by DHL and the US Customs rejected the parcel due to non-availability of Impact Resistance Certificate/ DFE/DEV/LST. This was demanded by DHL after reaching the parcel in USA on 21st October 2020. This was never informed while booking the parcel in Jamnagar.
Parcel was returned by AWB [protected] on 21st October. DHL insisted for Customs Duty payment on Indian Goods (Medicines & Spectacle) purchased in India after paying duties. I was refused to provide any contact of the dealing Customs office. I had to pay Rs 13145.82 towards Customs Duty after increasing Invoice Value of the goods with Indian Cash Memo (From Rs 16815 to Rs 20367) Additionally DHL also charged Rs 988 towards Warehouse/ Disbursement/ Taxes. I had to spend above expenses i.e, Rs 7190 and Rs 14125 only because of DHL not informing the requirement of the documentation at the first place. DHL alongwth Customs forced me to pay the duty on the Indian goods already purchased after paying duties at no fault of mine. Hence I may please be reimbursed the total sum spent by me by DHL Express.
Subir Kumar Chattopadhyay
[protected]

I have my shipment stuck at customs for over 5 months now. I am an independent artist based out of Pondicherry. One of my ceramic art pieces got selected for a show in a gallery in Montana, USA and they have sent the piece back through DHL and i am being asked to submit IEC without which they won’t release my shipment. This is ridiculous why the hell do I need to have an IEC for my own piece??

A parcel was sent on 28 November 2020 to Doha from Bolpur, Bengal. Expected date of delivery was given as 3rd December. But it didn't reach on 3rd and on complaint I was told it would be delivered within 48 hrs on priority and waybill number was changed.
Today is 6th and I am told parcel has gone to Germany and expected date of delivery is 13th December.
I would not have sent the parcel if I was told this earlier that it would reach on 13 December.
The article I am sending would not make any sense if it reaches on 13th December.
Full refund of Rs. 9700.00 should be made for not given the service.

My shipment arrived in india from france on 12.11.2020 and today it is 02.12.2020 still my shipment is not cleared, even after repeatedely complaining to your head office and your bangalore clearing team is pathetic to the core. They do not care for customer, they comeup with only excuses by not doing their job. I did not expect this kind of pathetic service from a reputed courier service company like dhl. They behave they are doing charity to customer of clearing the shipment.

I'm very much in trouble when I get a message from DHL express regarding my KYC document verification wide package number [protected]

I'm a small business man just going to start import business of Cut grass carpets. I sent the TT amount of samples to the Chinese company and sent my address as per my Aadhar Card. The DHL express delivery office is just 8 kms from my house but it is having different pin code. Whereas in my aadhar card it's different pin code. Now as the samples in Dubai to be shipped to india, the DHL express customer care executive called me and asked to submit KYC documents. I submitted my aadhar Card but they said they can't clear the samples as the pin code is different and it is not in serviceable Area of DHL express.

I requested many times but they refused to clear the shipment until the same pin code KYC submitting. I told them that it's not my fault because while booking from China they didn't found my pincode so they added another pincode where DHL express deliverable Area is shown in there website. Even the sender and myself is ready to submit any type of declaration but the DHL express customer care executive refusing it.

I don't know with this small error, why DHL express is showing such rude attitude towards there customers. I spent around Rupee ten thousand for these sample pieces. The customer care executive told me that we will wait for 30 Days and after that will dispose it.

I'm very much worried about my future prospect of business as in the beginning itself.

I am a regular DHL user from chennai. I have recently had a bad experience with DHL Exp while sending a parcel to my son in the USA.

Recently I have sent two parcels containing domestic items like, clothes, sweets etc to my son who is living in Columbus, Ohio, USA. There is a huge difference in charges between two consolidators who picked up the parcel from us. Details as below

1. way bill[protected].5KG Charges Rs.3500/-

2.way bill[protected].8kg charges Rs.5850/-

For a weight of approximately 3.5 to 4 kg - charges mentioned in DHL official website are Rs.4360/- including GST one guy is charging his customer Rs.3500/- and another Guy is charging Rs.5800/- .

Going by the charges of the first guy, I am sure he would have made at least 500 rs. margin - hence DHL rate to him must be approximiately Rs.3000/- This means that the Second guy charges are almost DHL charges and it is double for end consumer like me.

When I spoke to one of the toll free no of DHL they mentioned to me that the charges are from a consolidator and DHL is not responsible for it and I need to talk to the consolidator.

Also I wrote mails to DHL Country management and they are again mentioning that there is no CONTROL on the charges made by the consolidator.

When I spoke to the consolidator here (Prasanna enterprises, chennai600091) he was not coming out with facts. I had to push him hard to get even a bill for the amount I paid. I paid him Rs.5850 whereas he gave a bill for Rs.5450/-. for one of my earlier shipments in july, he is not even giving bill. His company name is Prasanna Enterprises, 348 Medavakkam Main Road, Ullagaram, chennai 600 091 as declared in his bill to me. He is using a document from DELHIVERI - With his company rubber stamp on it. How far this is authentic, I really don't know. This document also I got after great difficulty.

Please note that the ultimate beneficiary is DHL(I have the proof that they transported the goods through their AWB document) and they got their business done at their minimum charges and they are happy about that.

WHEREAS THE CONSUMERS LIKE US ARE BADLY AFFECTED BY THIS AND I NEED YOUR HELP TO INTERVENE AND GET ME A RESOLUTION AND MAKE SURE THAT NO CONSUMERS LIKE US ARE FOOLED AROUND LIKE THIS.

We will stop using your services and switch to Indian postal service even if it takes time. Atleast I will not be falsely charged there.

The parcel was shipped from tanjore to New Jersey on 9th November. On 13 th dhl delivered in damaged condition .all the communication since then is delayed .till daye I have not received any positive reply and refund .

I have shipped one parcel from bangladesh to india which contains dresses two weeks ago.
I have paid all duty tax on 24th and KYC documents also completed.
Still I didn't get my delivery yet. I have called customer service twice. Everytime they checked and confirmed everything is fine they will inform their team to proceed with delivery. 25th November also they have confirmed that it will be delivered by 26th Nov.

Now today It's saying ON HOLD.

Could you please take action so that I can get my delivery.

Our daughter has sent photo album of marriage n face creams vide HAWB no [protected] .n your office has sent invoice DEL474806 demanding import duty of Rs12590.96, Rs13950.78 asIGST n Rs 1259.10 as SW charges, disbursement fees of 695.92 plus IGST iof Rs125.10 .which is self generated invioice n no proof of payment being made .The value of the good is £200, n £ 250 has been been pre paid as freight .The goods were insured for Rs400£ ..The import duty would be on value of the goods only n would not include freight n insurance value .We have applied under RTI act to get details of levies n payment allegedly made by you without our knowledge n consent n it could not be arbitrary .This is notice to you to deliver package and in case we are to approach authorities for redress keep the package in safe custody as couriier as album is invaluable to us .We are also proposing to initiate legal action in USA too.The import duty on gift on creams is app 40% and books 5% only and by no stretch of imagination it would be about Rs29000/- that is 200% of the value of goods .You are a courier n entrusted with goods to deliver and not lay fraudulently claim and we were neither consulted nor asked to consent for this .Hope you would resolve this within a day or so n not hearing positively from you we will be cinstrianed to intiate legal action and also on media to High light our grievances n your business deal .please

Dear Sir / Madam,

I just received a call from Mr Avinash (12.10pm on 14th November 2020) from [protected] regarding the KYC documents for my shipent from Netherlands. WB:[protected].

I am a senior professor aged 60 years and he is 23 years old. He addresses to me as Nalini throughout the conversation and kept me waiting for more than 5 minutes on line when my correct KYC documents are already in DHL account.
This is not good manners at all and does not speak of any basic discipline. He can just say Ms or Mrs. It was disgusting to have a conversation with him. I hope that DHL will have and ensure minimum manners while speaking to the customers.
He should be warned.

TQ

I booked a courier for US, at dtdc with Ref. No. N21452852, on 6Nov at 1PM
Dtdc transfer it to dhl ref no. [protected]. In tracking observed that my courier was not moving, I repeatedly called & visited dtdc office, then on 12 Nov dtdc taken my undertaking for medicine, earlier I was given Dr. Prescription & purchase receipt. During this period nobody informed me anything. Then also my courier was on hold, again I reached in dtdc, & made complaint. On 13Nov dhl officer made grp discussion. With me & dtdc, then received msg, i was shocked my same & above courier was booked with new dhl tracking no [protected] on 12 Nov. I was sent diwali eatable for my son, but still the courier is pending. You are requested to pl analyse my complaint & give me compensation for day wise delay, and take prompt action on the person/s Who made negligence. In this case dhl quality & prompt delivery status spoiled. Pl treat at this complaint very urgent, & deliver my courier urgently. Thank you waiting for your urgent reply.
Vivery shivram zore
[protected]
[protected]@Gmail.com

Hi I sent a parcel canvas painting from Botswana to India as a surprise gift to a person there .my parcel still sits in Bangalore India since one month from October 17th
My receiver has submitted the KYC form etc
If I had known this I wouldn’t have sent to India through DHL
Waybill [protected]

I recently made a purchase of a toy figure from Amazon Japan which was solely for collection purpose but then made a huge mistake of getting it shipped to me by DHL. At the time of making the purchase DHL collected an amount from me which was higher than the price of the figure and claimed that it was an approximate import fee collected for customs clearance. I agreed noting the fact that DHL agreed to refund the difference amount once customs fees was taken care of. It’s been more than a week now, the item hasn’t reached me and DHL is asking me to declare the price of the item so that they can charge customs on me. So now they will calculate the whole amount which includes the price of the figure and the customs fee collected already and charge me a customs fee again? Never ordering through DHL ever again.