Dhs India - Dedicated Healthcare Services Tpa — policy not yet activated online
Didiff_2013 on Dec 31, 2017
We got our medical insurance policy issued in oct-2017 and paid a hefty premium for that. The tpa is dhs india, dedicated healthcare services company.
After long follow-ups with them they just provided us the url details to view the policy online.
Upon logging in to the site, we do see our profile data but there's no policy data not policy cards are available.in short the policy is not yet in effect or updated in their system.
We have been following up with them since last 2 months but they are not providing any response. All they say is policy will be available in 8 - 10 days time. Now it's over 60 days since they made such a statement. Their workflow chart shows that policy will be updated within 3 working days upon receiving the details!
See the screenshot.